E*Trade Financial review: Blocked access and unreachable customer service

Have been an inactive trader for a few years. Left some stocks and cash untouched in my Etrade account. Now that I want to start trading again, I could not log in. The platform accepted my username and password but then required a phone number after. Before I can just log in using my username, password, and a security code.

Steps done:

1. I tried logging in as usual with my username, password, and the given security code but could not get pass anything.

2. I tried just my username and password, it verified but cannot get in my account unless I gave my mobile number. That's fine since I did register my mobile number with Etrade. But now, it said that it is unable to match my name with my mobile number.

3. I tried calling the listed toll-free number in my country but it cannot even patch through.

4. So I called the international US number +[protected] as per Etrade's website. A Filipino man answered, said it is not Etrade but an emergency toll hotline and he is in the Philippines and not US.

5. Left a message on Etrade's Facebook messenger, no answer.

6. Wrote to [protected]@morganstanley.com. Received an automated reply: "If your inquiry is related to assistive technology and/or access to the platform by people with disabilities, please be assured your concerns are being reviewed by a member of our team and we will be in touch within two business days. Note: If your inquiry is related to other access issues such as resetting your password, problems with multi-factor authentication or you require other technical assistance you will not receive an additional response from this mailbox." It is just for people with disabilities.

7. Wrote to [protected]@etrade.com. Received an automated reply: "This mailbox is not monitored and correspondence sent to this email address will not be viewed and may be filtered or blocked. Legal notices, vulnerability reports, customer service inquiries, unsubscribe/opt-out requests, data subject access rights requests, complaints, and other customer-related correspondence should not be sent to [protected]@etrade.com."

Cannot get in touch with anyone from Etrade. Please help.