Ever Pretty
Reviews and Complaints

Ever Pretty offers a wide range of stylish and affordable dresses for various occasions. While some customers have praised the quality and customer service, others have faced challenges with returns and refunds. The selection of dresses is impressive, catering to different body types and events. The customer service team has been commended for their responsiveness and assistance in resolving issues. However, there have been instances where customers faced delays in refunds and difficulties with returns, impacting their overall experience. Despite mixed reviews, Ever Pretty remains a go-to source for those seeking budget-friendly and fashionable dresses for special events.

I ordered 2 dresses for my engagement party. They are well done and exactly color like the images. Thanks for your nice job Ever-pretty! I'll recommend this website to my friends.

Bought several bridesmaid dresses, they were all beautiful. But I only needed one, I sent the rest back and they promptly refunded the rest. I would definitely purchase again x thank you

I ordered a stylish gown for my fiance to gift her on her birthday and she loved that outfit. She fell in love with the quality and the material this brand used in designing. She found it comfortable and flowing. Thanks to Ever-Pretty brand for making her day, on time delivery and regular support. Highly recommended.

So, I snagged a dress from Ever Pretty, thinking it was going to be a perfect fit because I'm not exactly blessed up top. But, alas, it was too snug for comfort. I got in touch with customer service, and found out I had a measly 30 days to return the dress, and on top of that, had to pay for the shipping back. What a bummer!

I was kind of hoping to exchange it for something different, but nope - had to stick with the same style. I thought, well that's not great, give me my refund and I'll take my business elsewhere, thank you very much.

Overall, I wasn't super impressed with the whole experience. I will say the dress was lovely, but with the subpar return policy and lack of options for exchanges, I'll probably shy away from shopping here again.

So, I gotta tell you guys about my experience with Ever Pretty. I ordered a sick dress for this dance and I made sure to use their sizing chart 'cuz I ain't tryna mess up my order. But when it finally got to my doorstep, it was freakin' too big! Man, I was so bummed out. So like, I tried to call customer service to see if I could exchange it for a smaller size, but homie was so not cool about it. She was so RUDE! I was just tryna get some help, ya know? And then she just straight up hung up on me! Like, what the heck?

But I gotta give credit where credit is due, the dress itself is bomb. It's so gorgeous and I totally fell in love with it. I just wish I didn't have to go through all the drama of calling customer service and stuff. Like, should we really have to do that? And I mean, it's a bummer that it wasn't perfect the first time. But at least they have some dope dresses, that's for sure.

So, I recently had an experience with Ever Pretty, and let me tell ya, it wasn't great. I bought this super cute dress online, but unfortunately it didn't fit me right. Since we're in the middle of a worldwide pandemic, the post office been closed, so I couldn't exactly return it right away. Plus, I was hunkered down at home and lost track of time. But no worries, right? I mean, it's not like I'm the only one going through this.

Well, apparently Ever Pretty didn't get the memo, because when I tried to return the dress after their five day policy, they refused! Like, are you kidding me? The whole world is in quarantine, and they're not gonna make any exceptions? I was so disappointed. All I wanted was some leniency during this difficult time, but they weren't willing to work with me at all.

Honestly, I feel like this company could use some lessons in customer service. It's just not cool to take advantage of people who are struggling right now. I know I won't be ordering from them again, and I recommend that you don't either. It's just not worth the risk.

So, I recently decided to take a chance on Ever Pretty and ordered 3 dope dresses. But boy oh boy, it's been a huge disappointment. I got order numbers ***607, ***612, and ***067, but these dresses never made it to my doorstep. And it's been two whole long weeks since I placed the order, but not a peep from Ever Pretty about the whereabouts of my dresses or a refund.

I gotta say, I was pretty cheesed when I applied for a refund but it was all for nought. They refunded me nothing, nada, zero zilch. So, I am now APPEALING people. And still nothing. I'm pretty frustrated, to say the least.

On the other hand, all of my other orders from Amazon were legit and arrived when they said it would with a snap of the package where they left it. So, I'm pretty annoyed that Ever Pretty can't seem to do the same thing as Amazon. Like, bro, come on! Get your act together. I'll wait another week, but I'm seriously considering never ordering from this company again.

I don't know about you guys, but I gotta vent about my experience with Ever Pretty. Listen, I've dealt with some pretty bad customer service in my time, but these guys take the cake. So, I ordered two dresses, got charged for two, no problem there. But when I received them, they just didn't fit me the way I wanted them to. No big deal, right? So I mailed them back, thinking everything would go smooth sailing.

Well, it's been over TWO MONTHS and I've only gotten $51.00 refunded out of the $131.98 I paid. And get this, they said that the rest was for shipping and tax. EXCUSE ME? I paid out of my own pocket to send these dresses back and now I'm getting charged for it? That's some shady stuff right there.

So, I'm telling you guys, stay away from Ever Pretty. They're a total scam, and they'll leave you hanging if you try to return anything. Don't make the same mistake I did and give them your money. Buyer beware, y'all.

Ps. Sorry for any errors, I'm not the best speller lol.

So, I got this dress from Ever Pretty and it was all wrong. The fit was no good, and it was just not worth having. I got in touch with the people over at customer service, who told me that I would be able to get a refund. Of course, they didn't say anything about how much shipping would cost me, which I thought was a bit sneaky of them. So I ended up paying like $22 to get it shipped to me and then another $20 to ship it back. By the time I got my refund, it wasn't worth it at all. To make matters worse, every time I tried to get in touch with customer service, they never even bothered to answer me. So let me tell you, I'm really not happy with this company and I don't think I'll be recommending them to anyone anytime soon. It was just a huge waste of time and money. Honestly, I feel ripped off. If I could rate them as a 0, I would totally do it.

Hey guys, I just wanted to share my thoughts on Ever Pretty (ever-pretty.com) - the online store that everyone seems to be talking about. Honestly, at first, I was pretty scared to order anything from them because I had seen so many bad reviews, but boy was I wrong!

I ordered four dresses, thinking that I would only keep one (you know how we do). But when the dresses arrived, I was way more impressed than I thought I would be. I mean, don't get me wrong, they weren't as high quality as expensive brands like Coast or Monsoon, but for the price I paid, they were seriously amazing.

I ended up keeping one of the dresses and returning the others, and I have to say, the return process was super easy. I followed the instructions on the website and was contacted by a representative within a day. I mailed the dresses back, sent them proof of postage, and got my refund no problem. It was honestly a seamless and painless experience, which I wasn't expecting at all.

Overall, I definitely recommend Ever Pretty if you're looking to find an affordable, chic dress that will make you feel like a million bucks. They're definitely worth checking out, and I would happily order from them again. So don't let all the negative reviews scare you off - take a chance and see for yourself! You won't be disappointed.

So, I recently bought a dress from Ever Pretty, and let me tell you, it was a stunner! But here's where the story takes a turn. The dress ended up being too small for me, and when I contacted their customer service, they were friendly and helpful. I sent the dress back, and according to the tracking, it was received by Ever Pretty on Jan. 30th.

Fast forward to Feb. 10th, and I still hadn't received any update on my return. When I contacted customer service once again, they told me they couldn't process it without proof of sending it back with a tracking number. Lucky for me, I had my tracking number ready to go. But what if I hadn't? The dress was supposed to be sent back to the same address, so why was it so difficult for them to confirm my return?

To make matters worse, customer service claimed that they had already told me this requirement in a previous conversation, but when I pulled up that conversation, there was no mention of it whatsoever. I copied and sent it back to them, but all they could say was "thank you for your patience" and that they would send it back "when they could".

Honestly, I wouldn't recommend buying anything from this company. It seems like they're just hoping that customers will send their returns back without a tracking number so that they can play dumb and keep the money. They never bothered to notify me when they received my return, and I had to provide proof of it even though it was already in their stock.

Overall, Ever Pretty seems like a total rip-off and a scam artist. Save yourself the hassle and money, and shop elsewhere.

So, I was part of a bridal party and lemme tell you, the dresses we picked from Ever Pretty were T-R-O-U-B-L-E. We chose them 'cause they were easy on our pockets and grabbed them off Amazon. Now, I had my doubts but I didn't want the bride to flip out so I put in my order back in January. The wedding wasn't until May so I figured that was more than enough time. Fast forward to March and guess who is preggo? Yeap, that's right, me. So, come April, I had to get this dress altered 'cause the darn thing wouldn't fit me. It was too small. I mean, I'm happy for the pregnancy and all, but the timing? Whew, bad. Anyways, I reached out to Ever Pretty on Amazon and to my surprise, they were no help. Apparently, there was some return window and I was out of it. But, I didn't want my $$ back, I just wanted to exchange the dress for one that fit me. But, these folks weren't having it. So, I had to buy a NEW dress, this time in the right size. And, you best believe, I was not happy about it. I gave them a proper tongue-lashing on their FB page and, boy, were they defensive. Told me to slide into their DMs. So I did and they told me once again that they couldn't help me and I should go talk to Amazon. Like, come on guys, that's not how you treat customers. Needless to say, I ain't ever buying anything from them again. And, you don't do it either, got it?

So, my fiancée was super excited about ordering her wedding dress from Ever-Pretty. She stumbled upon their website and found the perfect dress, or so she thought. She placed the order on June 22nd and eagerly awaited its arrival. But alas, that day never came.

According to Ever-Pretty, the dress was delivered to our letterbox on July 1st. But that simply wasn't true. My fiancé was working from home that day due to quarantine, and she was stationed in the living room where she had a clear view of the front door. Nobody came to our property that day, we are 100% certain of it.

My fiancée immediately reached out to Ever-Pretty. She sent them a total of six emails and received minimal responses. Some of the responses were automated and claimed that the dress had been delivered. They showed no concern about investigating the matter to find out where the dress actually was. This was the worst online customer service I have ever witnessed, and it left my fiancé feeling frustrated and irritated.

She even tried calling them three times. But reaching a human being was nearly impossible. The only number she could find was a US line, which cost us more money. She left voicemails, provided her order number, and waited for a reply. But no one ever called back.

Finally, my fiancée gave up on getting the dress and just wanted her money back. But even that was a challenge. Ever-Pretty refused to refund the purchase, despite the fact that the dress was never delivered. Reading other reviews of the company on Trustpilot only confirmed that poor customer service and difficulty obtaining refunds were recurring themes.

At this point, we were left with no other choice but to report the issue to the financial ombudsman. My father is a cyber-fraud lawyer, and he took on the case. It was a hassle, but Ever-Pretty's customer service was so terrible that it left us no other options.

Eventually, Ever-Pretty refunded our money. But it took posting about our experience on multiple websites to get their attention and demand action. This experience could have been avoided if the company had simply reviewed their customer service telephone and email system.

In conclusion, I advise anyone considering purchasing from Ever-Pretty to steer clear. The experience was incredibly stressful, and there are plenty of other dress providers with better customer service.

The dress was beautiful but I will never buy anything from this company again! Dress was to small, contacted customer service and that went great. Sent it back. Dress was received Jan. 30th by them. Feb 10th I contacted customer service. They said they couldn't process my return without proof of sending it back with a tracking number. Thank goodness I had mine. What if I hadn't? The dress was supposed to come right back to the same address. They weren't going to send me my dress without it. Customer service said it was stated to me from the previous conversation with their colleague. I pulled that previous conversation up and no where did it state that. I copied and sent it back. All they could say was thank you for my patience and would send it back when they could.
DO NOT BUY ANYTHING from this company. Looks to me like they were hoping I sent it back regular mail with no tracking so they could say sorry about my luck. They never notified me they had received it and made me pull the tracking to prove it even though it was sitting in their stock. They are rip off and scam artists! You will be out of luck with your money dealing with them.

I was a bridesmaid and unfortunately, the bride picked these dresses due to the affordable price. We ordered them off of Amazon. I didn't want the bride to freak out and think I was never going to order so I ordered back in January to give her peace of mind even though the wedding wasn't until May. I got pregnant shortly after ordering the dress and didn't find out until March. In April was when I had to go try to get the dress altered. The dress was too small and I needed to get the next size up. I reached out to the seller on Amazon and they told me they couldn't do anything because it was out of the return window. I did not want to return, I wanted to exchange. They would have still gotten their money from me, and I would have gotten the correct size dress. I ended up having to order the correct size and pay for it all over again. They didn't like my recent review on Facebook about them and told me to reach out to them privately. I did, and they told me again there was nothing they could do and to contact Amazon. It's not Amazon's issue as they are a third-party seller. I would never EVER order from them, and I don't recommend to anyone else.

My fianc?e ordered a wedding dress from Ever-Pretty on 22nd June 2020. She received an email from them, claiming it had been "delivered to letterbox" on 1st July 2020. We are 100% certain that this was not the case. Due to the nature of my fianc?e's job, during quarantine, she was working in the living room all day. The living room is connected to the front door, with a view of the outside. Thus, she can say with absolute certainty that nobody came to the property that day.

She has been incredibly frustrated by the poor customer service and extreme lack of concern that Ever-Pretty had displayed. She has now emailed them 6 times. Most of the time, she hasn't received a response. And on two occasions, she was just given an automated response, claiming that the dress has been delivered. No apology. No desire to investigate her case. I would say that this is the worst online customer service I had ever witnessed in my life.

She rang them 3 times to attempt to speak to a proper human being. However, it is not possible to get through to a UK number, so she had to go through a US number; costing even more money. It just went through to a voicemail, asking for the order number and claiming they would get in touch. Today, we just received the same automated, uncaring, futile email, falsely claiming that the dress had been delivered.

She does not even want the dress anymore; she just wants her money back. I wish I had checked this company out myself before she purchased it, since reading the other reviews on Trustpilot, of which 47% are Bad', have all but confirmed to me that this is a recurring theme. Lots of people are emphasising the poor customer service, the difficulties in even making contact and the refusal to refund purchases.

I am now left with no choice but to report this case to the financial ombudsman. My father is a lawyer and specialises in cyber-fraud cases. It is a time-consuming exercise, but since Ever-Pretty are refusing to deliver a refund for a dress that was never delivered to us, we are left with no other option.

If you are considering making a purchase from this company and are doing what we should have done, reading the reviews first, I would strongly advise you to steer clear of Ever-Pretty. It's just not worth the risk. There are plenty of other dress providers that my fianc?e has used, and she has never had this level of stress and frustration from any of them.

EDIT: Ever Pretty have finally refunded us the money. I think the fact that I wrote this review on four different websites made them wake up. They don't want a bad reputation. However, it shouldn't take a public forum to get a refund. They seriously need to review their customer service telephone and emailing system so that it does not get this far in future.

Oh man, I gotta tell you about my experience with Ever Pretty. Let's just say, I'm not a fan. So, picture this, I'm scrolling through their site, all excited to find the perfect dress for my friend's wedding. After HOURS of looking, I finally find one I love. I decide to take the plunge and order it.

Now, I'm never really sure of my size, so I go ahead and order a 6. I mean, I don't want to be swimming in the thing, you know? So, when it finally arrives, I eagerly try it on. And... IT DOESN'T FIT. Like, not even close. I can barely get it on and when I try to zip it up, I'm pretty sure I'm going to need a professional wrestler to help me out.

Needless to say, I was pretty disappointed. Like, come on Ever Pretty, get your sizing under control. I don't have time for this kind of hassle.

Overall, I wouldn't recommend Ever Pretty if you're looking for a dress that actually fits. Sorry Ever Pretty, but it's a no from me.

Much love,
KLB!

So, here's what's up with Ever Pretty. I placed hella orders for my boutique and it was pretty disappointing to see how things panned out. A bunch of items that I ordered were missing and what's more, I wasn't even refunded for them. You'd expect some sort of communication from them in such a situation, but it was crickets on their end. I mean, talk about a letdown. Needless to say, I won't be doing business with them again and I suggest you stay away too, unless missing items and subpar customer service are your thing.

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So, I was trying to surprise my girlfriend with a nice dress from Ever Pretty. But, the problem was, I wasn't sure about the size that would fit her better. So, I took my chances and ordered one from their website. When the package arrived, there was no return label in it!

I was like "What the heck?" and decided to check their website. It said that you can request a return label if it's not included in the package. So, I filled out all the information online and even called their customer service and left voicemails but guess what? I didn't hear back from them!

Now, I am stuck with a dress that doesn't fit my girlfriend and no way to return it. It's not like I have money to throw around. I am warning you guys, be careful when buying from Ever Pretty! Make sure you have all the information you need before making a purchase.

OMG, if you're thinking of buying from Ever Pretty, stop right there! Seriously, I'd rather go naked than give them my money again. Their customer service is a total joke - don't expect any kind of help even if they're the ones who messed up. You'll just be wasting your time and your hard-earned cash.

And don't even get me started on the delivery. When my dress finally arrived, it looked like it had been through a tornado - it was so wrinkled I could barely tell what color it was! Talk about a letdown.

Save yourself the hassle and steer clear of Ever Pretty. Trust me, you won't regret it.

So, I was scrolling through Ever Pretty's website because I needed some dresses for a wedding I'm going to and yeah, quarantine hits hard. I ended up ordering one and when it arrived, it looked nothing like the pics online - just wasn't what I was going for, ya know? So I returned it, it said it arrived and all that. But then, I waited for the refund and nada. Zilch. Zero. I called and they said they didn't get the dress and then 180'd and said it was way over the return policy timeline. Okay, I get it, timelines are timelines but I was stuck with no refund or dress. Just remember that sometimes what you order online doesn't end up being what you expect, and always keep track of those pesky timelines.

Oh boy, where do I even begin with Ever Pretty? Let me tell you, I've been trying to return this dress for three whole weeks now and it's been a complete nightmare. I mean, seriously, what kind of company makes it that difficult to return something?

I originally bought the dress thinking it was the right size, but alas, it was not. So, I reached out to customer support via email to see what my options were. And guess what? No one responded. Not one single person. So, after a week of waiting around, I decided to call customer support directly. And what did they tell me? "Sorry, you have to email us to process the return."

Are you kidding me? At this point, I'm pretty convinced that Ever Pretty is just one big joke. I mean, why bother having a customer support phone line if all they're going to do is tell you to send an email? Don't even get me started on the fact that the dress wasn't even close to the quality I was expecting.

So, my advice to you? Save your money and avoid Ever Pretty at all costs. Trust me, it's not worth the hassle.

OMG, guys, Ever Pretty is a total fail! Let me tell you, the customer service is straight up awful and you only got like a millisecond to get your returns sorted. And get this - you gotta pay for all the shipping malarkey and packing and whatever yourself! If you miss their stupid cutoff date, tough luck, because they ain't give you your moolah back. And don't even get me started on the dresses...yikes! The one I got was like cheap and nasty AF, nothing like I thought it would look like IRL. Seriously, don't waste your time and cash on this site, there are way better places to shop for stylish outfits!

Hey guys, I gotta share my experience with Ever Pretty. Shout out to those who haven't heard of them. They're an online fashion store from China, your go-to for stunning dresses that won't break the bank. Now, let me tell you something - if you're thinking of ordering from these guys, here's the scoop. The return and exchange policy? Not great, not great at all. I made the mistake of ordering a dress that didn't fit quite right, and I knew I had to return it. But guess what? The return fee was a massive $100! Mindboggling right? And that ain't it. I tried reaching out to them through the phone but no one answered. And when I emailed them, it was a different story. The responses I got were so confusing and misleading, it felt like they were playing mind games with me! Was super frustrating and stressful. Honestly, I strongly suspect that this whole thing was a scam - get people hooked on cheap dresses then make it impossible for returns. Not cool, Ever Pretty. Not cool at all.

Holy heck y'all, Ever Pretty done messed up my order! I tried to cancel it but they shipped it anyways and then refused to refund my shipping charges like they had promised. What a load of shenanigans! So I decided to keep the darn thing so I wouldn't be completely out of pocket, but when I opened the package, I found snags on the front of the garment! Seriously?! Now I'm waiting on them to respond to my request to exchange this janky piece of clothing. Not impressed, Ever Pretty, not impressed at all.

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So, I needed a new outfit for a summer party and stumbled upon Ever Pretty. Decided to take a risk and ordered two rompers. First impression - they looked great on the website, and the prices were affordable.

Upon arrival, I tried them on, but unfortunately, the sizing wasn't quite right. Thankfully, I remembered them mentioning the exchange option, so I contacted customer service, feeling confident that I would get a prompt solution.

Boy, was I wrong! The process was a nightmare. They did not have the sizes I needed for exchange and told me the only solution was to send the items back, pay the return shipping, and order again from their "sister company" in China - what?! No one mentioned that before.

In the end, I gave up and accepted that my romper dreams were not meant to be, but it left a sour taste in my mouth. It's almost like they tricked me into buying something I could never return or exchange properly.

In conclusion, if you decide to shop at Ever Pretty, don't forget to read all the fine print and ask all the questions upfront. And be prepared to have to deal with their crazy exchange policy that might end up costing you extra bucks.