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Purchased an Everstar beverage cooler a year ago, had two repairs on it within 90 days, then they gave me a new one. The one stopped working, I called them back multiple times, they replied that home depot does not sell them anymore, and omited on purpose to mention that the company that makes those, is Bankrupt.
I am now sitting with a cooler that I paid $499, and no one to repair it.
Home depot does not have anyone nor there is anyone in AZ to fix or attempt to fix those.
Regards
David
The complaint has been investigated and resolved to the customer’s satisfaction.
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I have an Everstar beverage cooler #HDBC361D I bought from Home Depot in Scottsdale which cooled for a while(after taking my original cooler which never worked), but continuously overheats and can't be used at all. I spent approximately $400 on a statue because Home Depot no longer carries the cooler and Franklin looks like it is out of business and I can't get parts. I am very disappointed in Home Depot because I am a regular customer and they won't stand behind their product.
Hi,
My name is Sheronda and I'm with Home Depot Customer Care. I apologize that your beverage cooler isn't working, I'd like to see what we can do for you. Please send me an email with the details of your purchase to sheronda_care@homedepot.com and I'll look into this for you. Thanks!
Sheronda
Social Media Specialist
The Home Depot
Atlanta, GA 30339
sheronda_care@homedepot.com
I am so frustrated with my purchase of an Everstar Beverage Cooler about 18 months ago. It cooled for awhile and then started pooling water on the right side. I finally had to turn it off due to fear it would short out electrically. Now I find out from a repairman that Everstar company is out of business and no one is able to get parts. I'm calling Home Depot, but doubt I will get this resolved. So...now I have a $500 wine vault that sits empty. I've read on other websites that a class action suit is not available to me because the company is out of business. If Home Depot does not respond as stated by others then I guess I've made my last purchase at HD.
My unit died after 13 months or so...what can I do? I called the company and the number has been disconnected.
Paul
Ft. Lauderdale, FL
I have the same problem, bought it about a year ago and have been trying to get ANYONE to fix it.
Home Depot sold these knowing they were substandered, thats why they discontinued them.
David Bernhard
Indian Rocks Beach, FL
The same thing has happened to me. I have tried for months to get it worked on. No one will touch it. I bought it from HD about 8 months ago on sale. I guess it's obvious The exact same thing has happened tnow why it was on sale. I hate to think that HD knew all of this and sold me the machine without telling me there was no repairs and no good faith to the warranty, however I suspect this may be the case.|
Tim Wells
Hi this is Michael from Home Depot Customer Care. I’m sorry about that; I will be glad to assist you, please send an email to michael_care@homedepot.com
Michael
Customer Care
The Home Depot
Atlanta, GA 30339