Express Flooring review: Free cruise has never been made available

Purchased new carpeting from express flooring in August of 2023. Installed roughly end of that month.

During sale pitch and signing of contract, we were shown and promised a free cruise. We were not given a form to complete at that time. We were told that once the carpet was installed, we would get an email with a form to complete and send back.

We have never received the form.

I have called them on multiple occasions to have the form sent immediately so we could confirm that we received it. On each occasion we were told that processing these requests were only done on a tuesday following a request so the turnaround time was always 1 to 2 weeks.

We also were told that our purchase paperwork was found in their "old database". They had changed to a new operating system and that was the reason for delay.

Several calls since then has still not resolved the issue and no immediate action to resolve outstanding issues was ever taken. Always a delay to process.

As the consumer these constant delay tactics feels like a scam and there is no sincere effort to resolve the problem.

I have even reached out to the cruise