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Constant noise and rude management. Extended Stay America is BY FAR the worst hotel experience I've ever had. It's not even close. Compared to this experience, the second worst hotel is like a wonderful dream.
Think of all the different things that can be done wrong to make a hotel experience a nightmare, and they ALL happen at Extended Stay America, especially senseless, nonstop noise and a management that will only crank up the noise if you complain.
"Worst" hotel experience doesn't even come close to describing this business. Complain to the front desk and ask a different room where it might be quieter, and you're told NO, and then they crank up the noise louder. Contact the corporate headquarters, and you find out that all they did was send your complaint back to the manager at the front desk of the hotel --- the one that's well aware of the noise because you've already complained.
Stay as far away from this hotel chain as you can if you want REASONABLE quiet --- normal quiet --- a human environment and not a ZOO.
