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CB Travel and Vacations Extended Stay America General manager kicking us out her first day back from vacation for nothing
Extended Stay America

Extended Stay America review: General manager kicking us out her first day back from vacation for nothing

L
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9:33 am EDT
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I me and my girlfriend checked into extended to say about 2 weeks or about a month ago the manager was leaving the next day I guess to go on a vacation to get married after that we had several problems with our room the toilet wouldn't work it was literally like floating up other people's poop from my days before we had no access to our toilet so we ended up getting with the other manager who's very helpful Trish the assistant manager she helped us some very very much but she did what she could with resources she had and so we eventually just had no access to a toilet so she tried to move us downstairs to another room again that went okay for a day or two and then the toilet broke again this time the bathroom flooded up to my ankles so we at that point cannot use the toilet anymore unless it was just to go number one so we agreed that we would walk to IHOP anytime one of us had to go to the number two this went on for 3 days until the toilet completely broke and we had to start going to IHOP for every single bathroom trip we had so that of course let us from going in and out of the building sometimes and and on hours of the night because we had to use the restroom we did not have any restroom in our room for almost 6 days at all we did not want to have to leave here because the kitchen rooms and the price of it you can't beat so we agreed to just walk to IHOP until they can fix it after about a week and going I finally getting a key to go use the bathroom in another room where the first time we sat down and there a roach crawled almost behind so finally she loses to another room and mind you this is Trish who has been nothing but kind and she's amazing she should be the general manager because she has a great hospitality skills whereas the other manager comes back from being on vacation and comes down in my room and tells me that I am not going to have my my stay extended I said why not and she said because I said I said okay well right before and she left on vacation it was overheard by some of the staff that she said she had met me once before and she didn't like my attitude I think she had a case mistaken identity I've never met this lady in my life so when she told me that I was going to kicked out I went up there to try to smooth things over and I said I don't think we've met I just wanted to find out why we were getting kicked out she said oh we've met about seven times I said no ma'am I just moved here and I have not met you except for the day that you're leaving on vacation for about 5 minutes I said I honest to God just was going to come up here and smooth this over cuz we really like staying here and we don't want to check out and and she said we are not extending your stay you need to go but you're checking out by 11:00 tomorrow morning I said so we just stay here for almost 2 weeks with no bathroom didn't complain a bit when I opened my couch bed there was a loaded syringe and the mattress is completely submerged in pee I didn't gripe about that but I'm literally in tears with this lady a friend she goes if you can afford a room here you can afford one some more f****** else there's another lady that stays in the hotel that I guess is the hotel gossip I walked up on her telling the manager that she thought we were prostitutes and tricks cuz we were always going in and out of the room to IHOP and but she doesn't know if that's because we had to use IHOP's restroom because we did not have a restroom in our room the whole entire week we were here not at all we could not use the bathroom at all except for two shower so then I heard the managers say she didn't really want to see her anyways because of our sexual orientation because me and my girlfriend have been together for 4 years mind you she's kicking us out this morning in the freezing cold rain my girlfriend suffers fromsevere rheumatoid arthritis and when I heard her say that she didn't want us here because we were gay my mouth dropped she doesn't even know that I heard her say that I know that I'm taking a social awareness and discrimination class in my college snhu right now that I'm going to school for business administration and entrepreneurship and I know that that is not okay and you plan on taking this as far as you know she works for you which is our local news all that I'm asking is to not be forced to check out we really like it here we had no problems with any other managers and pay on time she's very very rude and I think it's okay so mistaken identity she swear she's meant me seven times and I'm so rude to her I honest to God just move back to this town and I've never met her in my life and I don't know what's gotten into her or who she thinks I am I think it just merely is because we're gay because I hurt her say that and I heard gossiping with another guess which is awesome I also have another friend who just checked out of the same hotel and who is it in town for a couple days the same manager while she was gone at the grocery store came in and downtown her 50 dollars to packed up all her stuff and send it outside and said she owed $20 for a room we'll come to find out she had a twenty dollar credit on her room but they didn't apologize or give her money back they kicked her out in the middle of the night freaking cold at 10:00 at night she's also filing a complaint today this manager should not be allowed to be here if she's going to discriminate against people for being gay all that we're asking is to be left alone that we don't have to check out of our room today cuz we paid every day on time we literally went for 6 days with no toilet while paying for everything full price Trish was an amazing she was an angel and did give us a discount in a couple of days comped when we had all the problems and I hope to God that she someday we'll take this other girls I've ever came across the hospitality but she takes orders from the lady who was so prejudice and rude and told her to come and tell us that we had to be kicked out because they were going to work on the roof over our room and one other room on our floor I'm on the first floor so that's a not true

Claimed loss: Being forced to move out of our room that we consider home right now and nowhere to go

Desired outcome: I just want the proper thing to happen to somebody who discriminates against somebody's sexual y identity and I would like to not be forced to to check out with short notice and not given a reado

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    11525 N. Community House Rd., Suite 100, Charlotte, New York, 28277, United States
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    Dec 21, 2024
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Extended Stay America is ranked 44 among 518 companies in the Travel and Vacations category