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Eyeglass Direct Customer Service Phone, Email, Contacts

Eyeglass Direct
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1.0 3 Complaints
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Eyeglass Direct Complaints 3

ComplaintsBoard
C
12:48 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Worst prescription lenses I've purchased in my life. I sent sunglasses frames to them and asked them to match the standard tint with prescription lenses. Three weeks later I received lenses which were tinted 4x as dark as standard sunglasses lenses and rendered me legally blind. They refused to cover return shipping costs to replace the unsuable lenses so...

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ComplaintsBoard
R
6:51 pm EST

Eyeglass Direct Defective product

Terrible company. They can't seem to manage to install frames such that they're actually straight. I gave them three chances, and all three pairs were blatantly crooked (as in, you could tell before you even put them on). Then they refused to refund the order and acted like I was hallucinating.

The owner (Randy) is a clown without a trace of customer service skills. Shop elsewhere!

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ComplaintsBoard
C
9:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Eyeglass Direct scam poor service

Don't believe the fake five star reviews this company posts ...
Awful experience - I sent my favorite sunglasses in for repair. They
were returned with a huge blob of glue on the frame joint which besides
being unprofessional - didn't last. It fell apart again after a week.
Sent it back TWO more times that's when customer service disappeared -
wouldn't return calls. When I finally had enough I requested a refund
for the repairs - no dice - was told the one month warranty expired -
incredible since my glasses were NEVER fixed and were with them the
entire time. I don't think they are even a legitimate eyeglass store ...
Beyond bad ... btw all the reviews posted on their site from ekomi come
from customers they hand selected to fill out the survey - I never got a
chance to fill one out ...

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Is Eyeglass Direct Legit?

Eyeglass Direct earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Eyeglass Direct to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Eyeglass Direct is known for their high standards and safety. If you're thinking about dealing with Eyeglass Direct, it's wise to check how they handle complaints.
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Overview of Eyeglass Direct complaint handling

Eyeglass Direct reviews first appeared on Complaints Board on Oct 18, 2014. The latest review Prescription lenses for eyeglass frames was posted on Aug 15, 2020. Eyeglass Direct has an average consumer rating of 1 stars from 3 reviews. Eyeglass Direct has resolved 0 complaints.
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  1. Eyeglass Direct Contacts

  2. Eyeglass Direct phone numbers
    +1 (866) 536-7790
    +1 (866) 536-7790
    +1 (866) 536-7796
    +1 (866) 536-7796
    Fax
    +1 (718) 444-1092
    +1 (718) 444-1092
    More phone numbers
  3. Eyeglass Direct emails
  4. Eyeglass Direct address
    4909 Ave N, Brooklyn, New York, 11234, United States
  5. Eyeglass Direct social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
  7. View all Eyeglass Direct contacts
Eyeglass Direct Category
Eyeglass Direct is ranked 72 among 81 companies in the Glasses and Lenses category

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