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Facebook review: Customer access

H
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6:59 pm EST
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My account was hacked around May 21, 2024 by some unknown account from Instagram.

My account was suspended and I can't log into it. Because it was attached to a random Instagram account I don't have access to, I can't do any of the online help, appeal issues.

I have emailed [protected]@facebook.com which is the last resort option I found.

I tried attaching a jpeg file, but it didn't let me. The screenshot is from Facebook and says, "Your account was suspended because your Instagram account bui_quynhtien26316219 doesn't follow our rules."

Claimed loss: I have lost 5 months of service, all my friend contact, and losing all my pictures and memories which are priceless.

Desired outcome: I would like to get access to my account. I would like Facebook to have someone to contact when all their online options don't work.

Confidential Information Hidden: This section contains confidential information visible to verified Facebook representatives only. If you are affiliated with Facebook, please claim your business to access these details.

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  1. Facebook Contacts

  2. Facebook phone numbers
    +1 (650) 543-4800
    +1 (650) 543-4800
    Click up if you have successfully reached Facebook by calling +1 (650) 543-4800 phone number 77 77 users reported that they have successfully reached Facebook by calling +1 (650) 543-4800 phone number Click down if you have unsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number 176 176 users reported that they have UNsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number
  3. Facebook address
    1601 Willow Rd, Menlo Park, Menlo Park, California, CA94025-1452, United States
  4. Facebook social media
  5. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024
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