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4.3 24 Reviews 1402 Complaints
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Facebook Complaints 1402

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J
11:24 am EDT

Facebook Can't post on the POS

I shared a meme with a fascist Republikkkan political candidate and a list of her stupid remarks. Facebook suspended me for 30 days "for misinformation about the Covid pandemic". First off, I only quoted HER. SHE actually DID make the false claim. Second, it was SHARED from Facebook post, and that post was not deleted. Not only that, Facebook refuses to communicate AT ALL about their stupid censorship. Apparently, they are pro- GOP and suspend you for offending the rightys.

Desired outcome: Stop censoring things for me that they didn't censor for anyone else.

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A
1:09 am EDT

Facebook Fraudulent apartment ad scamming people out money

Someone stole a Zillow ad I placed many months ago to rent out an apartment I have. They used my address and are demanding money I believe it’s 600 plus another 800 to get the keys to this apartment and move in. Strangers keep showing up to the apartment and now my tenant is scared and wants to move out. I have reported this ad to Facebook also to the police but it keeps reappearing and people keep falling for the same scam. I don’t know how to stop this and Facebook has been completely unresponsive.

Desired outcome: To locate the ad flag it so if it reappears Facebook can take it down before more people get scammed out of their money. Also to stop the harassment of my tenet and myself.

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D
5:23 pm EDT

Facebook Stolen account of Danielle Maughan old account under Danielle Roy Maughan

My Facebook account was hacked on July 17th . I closed and opened a new one with new password.

Derrick Holland is the name that appears with my old account ,harassing my friends on Facebook,messenger,and instagram.

He presented under a friend's name whom he had just hacked btw. 🙁 had me out in a code number in an email to get him back in under her name not his.

I suspect this awful person has hacked many and I don't know what to do. Unfair and stressful.

I tried getting his account with my old picture of husband and I , closed but your Facebook help centre said no . This is more detailed hopefully you can work with this . There are a lot of accounts under Derrick Holland , probably all hacked by him.

Desired outcome: Remove Derrick Holland from my old account with all my information.

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Update by Danielle Maughan
Aug 30, 2022 5:26 pm EDT

Danielle Maughan of Canada !

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J
12:46 pm EDT

Facebook Account disabled without proof or communication

My profile page along with access to my business accounts have been disabled with an accusation go breaking Community Standards related to the exploitation of children, this is a fairly lofty accusation. I am a long-time FB user and patron running multiple businesses through this platform. I have in NO way participated in such activities. I am now unable to access any of my proprietary materials or connect with clients who have been setup with FB Messenger in organized groups. Further, ALL my communication and content for past combinations has been removed! I am unable to access help through ANY of the recommended help options as my account is frozen.

Desired outcome: Reinstate my account ASAP

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C
12:40 am EDT

Facebook Facebook charge on my credit card

my name is Camilo Parada

I have a charge from august 27th 2022 on my credit card which I never made or authorized of $44.17

the charge number is

FACEBK *53WCUGTZS2

Desired outcome: Refund to my credit card

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S
12:01 am EDT

Facebook Facebook hacked

Since August 27 noon, as I was using my Facebook, out of nowhere I got logged out and I couldn't log back in, I used the *forgot password * can't log in, the I tried using the * sending codes but ended up knowing my email account had been changed, so I can't log in and I can't send codes since email had been changed. I've tried everything as I can to login in anyway I can, I still couldn't log in

Desired outcome: Please can you find out what is going on with the account I have?

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A
1:24 pm EDT

Facebook Account being disabled - due to being hacked!

Facebook

1601 Willow Rd,

Menlo Park CA94025-1452

Dear Facebook,

My Facebook account was hacked back in June, and I thought I had taken the proper steps to handle the situation. My account stated that it was under investigation for 30 days and that Facebook was doing an investigation of what happened on my account. I received an email stating that something was shared that was inappropriate on my account and was asked to change my password if it wasn’t me, I clicked the button that I didn’t that it wasn’t me and then changed me password, then the hacker changed my password again. So, I changed it again and I thought that I did everything that I was supposed to do. I was just waiting to have access to my account again. I even took a picture of my face and sent a copy of my driver’s license to prove my identity and my account was still disabled. My cousin did some investigating for me and found a form that I guess I should have filled out before the 30 days was up to dispute the decision of my account being deactivated. I just want my account back and don’t understand why if someone hacked into my account and shared something inappropriate on my account, and it wasn’t me that I am being punished for it. I have years of pictures, memories and videos of family members who have passed away that are in my Facebook account that are very, very sacred to me and I just want to ask that I have my account back. I hope that I am sending this letter to the right address as I have called the number and there is no answer and I have no access to the help center as I no longer have a Facebook account because it has been deactivated. Please help me fix this issue.

My account name is Amy Courtney-Bray

Kind Regards,

Amy Bray

Desired outcome: I want my account fixed asap as I am very very upset about this situation and Facebook isn't helping me at all!

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C
C
Carol Amsbaugh
US
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Nov 22, 2023 6:56 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Was your account ever fixed

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B
12:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Access to my Facebook account which is the means of communication in my over 55 neighborhood.

Good afternoom.

I have been trying for the last 48 hours to log in to my Facebook account which for some reason I was automatically cut off Saturday. I have gone on line to read the info and articles on the support pages that might lead me to a solution. After following the directions and checking all of the items recommended, I’m back to square one.

The sticking point is after I log in and am asked for a 2 factor authentication. I’m directed to go to the code generator of which I can’t find. I press “need help”. The help states go to the Facebook app, click menu and scroll to the code generator. I go to the app but the menu or the “list” icon is not here. After my login, i'm told to give a code. So I go back to the log in page and click resend code. States that it was sent via SMS. I have yet to receive any code or any text from Facebook.

In desperation, I searched for a Facebook phone number to call. Finally found one, went through the phone triage only to find out it wasn’t active and was referred back to the less than helpful on line support. Found a second number but when I click for Facebook, I get all of these advertisements. I just need help.

My Wi-Fi connection is great, I have no numbers blocked on my phone and “receive notifications” is turned on for Facebook. My account is under the email “[protected]@att.net” and the phone number associated with the account is [protected]. My account name is "Babs" and has a picture of children as my profile picture. There is another account with the name "Barbara" which should be deactivated.

Please let me know how this problem can be resolved.

Thank you

Babs

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F
12:08 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Facebook I can't get in to my Facebook account

I have access to one of the emails but not the original one it keeps telling me I need a log in code I've have tried Avery way possible to get it and Avery way possible to get back into it for a very long time but still nothing it has everything deer to me like pics of my children that are irreplaceable that I can't get back and other thangs I did the recovery thing but it won't accept my id or marriage license social security card bank card nothing iv done the hole list I'm very very very extremely pissed about this.

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Update by Fussinstuffsin
Aug 30, 2022 10:27 pm EDT

I guess no one knows what to do about this

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V
9:07 pm EDT

Facebook Facebook

Today I was on my page and wanted to start a story. One on the options was a choice to select F- you. I was appalled and disappointed. I don't want this foul, vulgar trash as a choice on my Face book. Please remove it as a option asap. For more information and a pick feel free to contact me. Shame on you for having this a choice in the first place.

Desired outcome: Content removed

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A
4:21 am EDT

Facebook All of my Facebook account is hacked by unknown person

Dear Concern,

It is very sorry to point out that my Facebook Account is hacked by someone on 16-06-2022 and that person is posting the abusive pics, stories etc. on regular basis on my Facebook Account.

I request your goodself to take an immediate and strict action against him & help me to get my Facebook Account back.

Regards,

(Asrab Ali)

Country - India

MobIle No.: +[protected]

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N
9:39 pm EDT

Facebook Being able to access my FB account

In December last year, I started receiving messages when I would log into FB on my laptop or work computer. It would ask for the below:

Two-factor authentication required

You've asked us to require a 6-digit login code when anyone tries to access your account from a new device or browser.

Enter the 6-digit code from your code generator or third-party app below.

However, the issue is that the code doesn't come through to the phone. The phone number is correct in the account.

I could do this before as I had set up facebook in an authenticator app on my phone. Then I bought a new phone and the app to do it had to be reloaded and didn't work as the same before. I tried to use the code generator in teh FB app and the code still didn't come through.

So from December I couldn't log on onto FB from computers but could access on my phone. 10 weeks ago FB logged me out on my phone and then the same thing happened and was asking for an authenticator code. Again still not working. I now no longer have access to my accounts.

While I had access on my phone I reported this issue over 50 times and then, without access to my FB I have tried everything to report the account.

My brother who is quite good at tech stuff found that you could download a third party app and use that to generate a code. Still didn't work. I have also rung my phone provider and made sure that no numbers re sales numbers are being automatically blocked so that's all clear.

I have another work account and use the same mobile and I can get this code so it seems its my personal account I set up 12 years ago.

I desperately want to access my account as it has so many memories and memories of my dad who has since passed. Can anyone help me?

Its almost like FB needs to turn off the two factor authenticator so I can just log in. So disappointing that after nine months, FB still doesn't respond.

Desired outcome: I just want to get into my account again.

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F
Fussinstuffsin
Anderson, US
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Sep 01, 2022 2:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I'm having the same issue my self

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D
4:25 pm EDT

Facebook Unfair Ban

I commented on a community post about dog owners not pickup up after their pets on public property. I basically said I agree and that these dog owners are “lazy jerks.” I got 24 ban for calling irresponsible dog owners “lazy jerks!” BUT Facebook continues to allow all the fake profiles I report to make posts about all these scam/fake job offers around my community pages. I don’t understand what the heck is going on! I didn’t threaten anyone or curse. I said “lazy jerks” and I get banned. But others will post scam after scam claiming innocent victims and Facebook will do nothing about it.

Desired outcome: They need to seriously change these Community Guidelines and actually pay attention to the real problems going on. They never look at context they just assume they know better but they don’t.

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M
9:21 am EDT

Facebook Liar

I have been harassed by Ken Holm now foe a few years and it appears that Facebook does nothing to stop his lies, his slandar and him accusing me and my sons of stuff. He has several facebook pages and is linked to his wife Jennifer holm. He tags her account to spread his lies and threats. He has lived in Holdingford, OK and who knows where else.

Please stop this harassment and threats by this evil man.

Because of him and Facebook not controlling what is printed, I have deleted my account but his garbage still flows through Facebook.

You can contact me st [protected]

Or [protected]@gmail.com

Desired outcome: Band him from Facebook so he cannot use your platform to spread lies, make threats and harass people. He has done this for several years now

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L
2:50 pm EDT

Facebook Facebook/ meta business

My Business Account was restricted. It did not tell me specifically why. I requested it be reviewed and was prompted to upload my ID to authenticate who I am. I uploaded my Driver's License. Within hours I received notice that my account was PERMANENTLY restricted and I could not request another review. And the reason... because they could not verify who I am. No phone # to call, no chat to speak thru, no email address to send to... The Helps menus don't address this and figuring out where to even go to see what FB says about this situation puts you through an unending maze of pages with no satisfaction. Terrible and awful communications protocol. Where do I go from here? Where can I even get a question answered?

Desired outcome: The ability to understand specifically why I am restricted and the ability to have a real time communication about it.

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M
ML Brook
Katy, US
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Aug 26, 2022 12:25 pm EDT
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Facebook disabled my account when hackers took over. pls email monalisabrook@gmail.com if you can help

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J
9:56 am EDT

Facebook Disabled my account

Good Morning,

My account was hacked on July 15th. I received notification that someone tried to login to my account from an unauthorized device. I stated “this is not me” and changed my password. Immediately after I got back in, I received notification that my account was suspended due to violating community standards due to sexual content and nudity. I did NOT POST THIS. The HACKER did. They also ran two $75 transactions. One went through, one was denied. I did get my money back from my back, changed all my account information. I requested a review of the account several times. I sent in my ID several times. Now my account, that I’ve had for probably 14 years, has been permanently disabled and I can’t get any of my videos or videos.

PLEASE HELP ME.

Desired outcome: I would like my account back!!! That's 14 years of memories. I contacted everyone I could. Tweeted, emailed, requested reviews, sent my ID, and nothing happened.

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B
3:55 am EDT

Facebook Service

To Whom It May Concern,

Hello, thank you for taking care of my case.

Facebook disabled my Facebook account after my account being hacked on August 2nd. The reason it gave me was because my last post on August 1st didn’t follow the community standard. I have my IG account links to FB so if I post on IG, the post would as well show on my FB page. (My last post has attached below) I as well attach an image taken from IG account that my status is very good.

I’ve tried to contacted them to appeal it and never got a response.

When I tried to report a problem to fb online, the system sent me a message saying that I had to log into my account for the matter. How could I log into my account when my account is disabled by fb.. When I tried to reach out to fb support team by number, no representatives stood by to help. Instead, the answer machine asked us to check help section on fb. Again..disabled account wouldn’t do. When I tried to email them, weeks have gone by and no replies.

When I tried to log in, the Facebook system sent me a message that my account is going to be permanently disabled in less than two weeks. I am getting anxious because facebook is my only way to stay in touch with my family and friends, and I haven’t talked to them for one month…😰🤢🤦🏽‍♀️😰🤢🤦🏽‍♀️

I’ve tried all the ways I could think of to have my account recovered, but nothing happened. I’ve asked people’s suggestions, and they told me to file a complaint against Facebook. That’s how I get here and hold my last hope for my disable account.. please read the attached images for references. Thank you very much for your time.. hope I’ll hear from you soon.

Best Regards,

Chw

Desired outcome: I am hoping to have my account recovered. I am really desperate right now bc I cannot get hold of my family who live on the other side of the world as well as my friends. I never use phone number any more…

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L
9:43 am EDT

Facebook sovearr.com

I ordered a Fitwoman gold silicone smart watch on 31st August.

To date I have not received, acknowledgement, delivery times or in fact absolutely nothing from them.

The money was taken from my credit card the same day of the order.

Would you be able to advise if this company is still operating and what to do to get either my watch or money refunded.

I have sent 3 e-mails to the company but have not received any reply

Regards

Linda Davidson

[protected]@outlook.com

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P
4:45 am EDT

Facebook Forgot password, not getting code, cant access email and phone

Facebook was always saved in my phone, by mistake i did logout and after that i can not access my fab ac, help me that because i am confused whether it is hacked or something, also i forgot my current password, tried with old password also cant get it.

Id name- b****** **hu

Fb name- prity sahu

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D
1:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Restrictions and loss of privileges

Regardless of what you claim. I do not and have not ever, solicited the sale of drugs, nor sold ANY type of weapons.

I have a room to rent in my home.

I own the home, I have the right to rent the spare room.

There is nothing discriminatory, racist, or immoral.

Nothing that violates your policies or guidelines.

I also have a martial arts school. I teach martial arts and have since 1975.

There are no weapons used in the art, other than hands and feet.

There is nothing discriminatory, racist, or immoral.

Nothing that violates your policies or guidelines.

Desired outcome: Restoration of all privileges and cease and desist wrongfully removing my ads and wrongful restrictions.

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About Facebook

Screenshot Facebook
Facebook is a widely recognized social networking platform that allows users to connect and share with family and friends online. Originally created for college students, Facebook was founded by Mark Zuckerberg and has since become available to anyone over the age of 13 with a valid email address.

The platform's core services include the ability to create a personal profile, add other users as friends, post text and photo updates, send messages, and receive notifications when others update their profiles or interact with posts. Facebook also offers a live video streaming feature, the ability to create and join groups based on various interests, and the option to create and promote events.

In addition to its social networking capabilities, Facebook provides a marketplace for buying and selling goods locally, as well as a gaming platform that can be accessed within the site. Businesses and creators can set up Pages to connect with their audience, run targeted advertisements, and gain insights through Facebook's analytics tools.

Over the years, Facebook has expanded its product offerings to include other services such as Messenger, a standalone messaging app, and has acquired other companies like Instagram, a photo and video sharing platform, and WhatsApp, an encrypted messaging service.

Facebook's services are accessible via web browsers or through its mobile app, available on various smartphone and tablet devices. The platform aims to facilitate communication and content sharing among its vast user base, which spans across a diverse, global audience.
How to file a complaint about Facebook?

1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to open the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Facebook. Make it specific and clear, such as "Unauthorized Account Deletion by Facebook" or "Facebook Ad Billing Dispute".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific problem you faced with your Facebook account or service.
  • Any relevant transactions, including dates and financial details, but omit sensitive personal financial information.
  • The exact nature of the issue, with as many details as possible.
  • Steps you've taken to resolve the issue with Facebook, including any communication with their support team.
  • The company's response or lack thereof.
  • How this issue has personally affected you, such as lost business opportunities, stress, or privacy concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Do not include sensitive personal information like social security numbers or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Facebook, whether it's a refund, account restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is understandable and that all facts are correct to the best of your knowledge.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Facebook on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive feedback from other users or from the company itself, so check back regularly to stay informed.

Overview of Facebook complaint handling

Facebook reviews first appeared on Complaints Board on Feb 15, 2009. The latest review Temporarily blocked was posted on Dec 16, 2024. The latest complaint do not use dating app was resolved on Jul 18, 2023. Facebook has an average consumer rating of 1 stars from 7791 reviews. Facebook has resolved 133 complaints.
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  1. Facebook Contacts

  2. Facebook phone numbers
    +1 (650) 543-4800
    +1 (650) 543-4800
    Click up if you have successfully reached Facebook by calling +1 (650) 543-4800 phone number 77 77 users reported that they have successfully reached Facebook by calling +1 (650) 543-4800 phone number Click down if you have unsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number 176 176 users reported that they have UNsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number
  3. Facebook address
    1601 Willow Rd, Menlo Park, Menlo Park, California, CA94025-1452, United States
  4. Facebook social media
  5. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 16, 2024
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