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4.3 24 Reviews 1402 Complaints
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Facebook Complaints 1402

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8:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Company facebook page

Hello,

I can almost never log into my company page, in order to run an advert campaign. When i try to log in, it asks for a code to be generated in one of my phones. When i eventually get into the app, which can take between a 5 mins and a few days (its just random luck) in 100% of cases, the code generator simply says 'error, try again", for the last year or 2.

if offeres an alternative method of logging into a non existent page, fb.me/soething I forget, whihc takes you to this non existent page

https://www.facebook.com/mobile/codegenerator

If I did not have 10 years of history on the page, I would delete is.

Is there an actual human I can talk to to resolve this, rahter than surfing hundreds of irrelevant pre written 'help' links that do zero to fix this?

Sorry for my extreme frustration. I just want to run a campaign.

Desired outcome: to be able to log into https://www.facebook.com/realestateinromania/

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2:10 pm EDT
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Facebook Wife's facebook account disabled

On August 10 at about 1am, my wife's facebook account was hacked from a device near Los Angeles (we are in the Seattle area). She received a notice later that day that her account has been disabled for safety issues related to sexualizing children. She went through the steps provided on FB to get her account re-instated, up to the point today where she sent her photo id of her drivers license to you. (which seems awfully sketchy to me that you would require that!) She just received notice via email that her account cannot be re-instated and that she is ineligible to have her account back. She did NOTHING wrong except get hacked. She changed her password for protection. Her name is Penny Proctor, her email is penny. [protected]@gmail.com, and her phone number is [protected]. Please re instate her facebook account.

Desired outcome: RE INSTATE MY WIFE'S FACEBOOK ACCOUNT!

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11:38 pm EDT

Facebook Victim of idenity theft

I am dianne eldridge broyles and my facebook page was stolen by idenity theft. I cannot find my account or pictures. When i put in my cell number [protected] te page comes up wirh a ittle boy and the account lists eldridge peter as the person. I have already turned him into fbi for idenity theft. Please take this page down immediately and return my page with all my info and pictures. Do not know how this was done since i had 2 step verification.

If you need further info You can contact me on my cell.

Facebook has already been listed as a place idenity theft was used to steal my idenity.

I expect to hear from you immediately

Desired outcome: REMOVE BOGUS ACCOUNT AND RESTORE MY ACCT SO I CAN CHANgE PSW AND OTHER INFO

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7:47 am EDT
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Facebook Facebook page reporting fraud "page is saying"permanently closed". Not true!

This Facebook page needs to be deleted ASAP for FRAUD, Bailey Jewelers is open and fully operating by the owner / shareholder. This Facebook page is being done by ex-partners that are NO LONGER involved in any day-to-day operations. Please remove this account or the "Permanently Closed".

https://www.facebook.com/baileyjewelers214/

Thank you Carol C

Desired outcome: https://www.facebook.com/baileyjewelers214/ [Remove this page /account for FRAUD].

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5:17 am EDT
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Facebook Food advertising

I consistently see home cooked food being advertised on Marketplace. The Western Australian Health Dept legislation states that any premises cooking, supplying food must have a cerificate of registration stating that the premises has been inspected & issued a cerificate registering them to be able to supply said food/dishes etc.

Everytime I enquire as to the certificate, or suggest they place a copy with the pictured item, I am either ignored, or insulted. Some simply remove their ad for a few days then it reappears. If someone purchases food items & becomes ill etc. Then I feel Facebook itself could be liable for not ensuring Health Dept laws are not being upheld I am just so tired of seei8ng literally dozens & dozens of this type of ad.

Desired outcome: certify these ads are within the Health Dept Laws by seeking a permit/registration certifying the premises are legally registered. Instead of allowing it to run wild.

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Update by toughtitties
Aug 12, 2022 5:27 am EDT

Marketplace on Facebook has several categories for products being brought & sold etc.

They have a category adver5tising products etc. called "Freebies" I rarely see anything on this category for free. The ad sates free, however, once you click on the ad there is always a price attached. Therefore many are baically sucked into the add only to find a price attached, & not always a cheap, or reasonable price either. All other websites I visit also have a free section & ALL items listed are actually free. I find this to be definitely a misleading practice by Facebook itself. For such a large corporation surely there must be insights governing validity of ads?

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4:54 pm EDT

Facebook Being out in FB jail because of a type error

I was making a comment to a friend about staying in the hospital. Staying came out as stab. 30 day jail.

I'm so upset this is the 3rd time they have suspended me for a voice to text error. All because I didn't proofread what I was posting they said I was being violent there's nothing wrong with not wanting to stay at the hospital.

Desired outcome: Fact checkers assumed I said something wrong. I'm getting tired of being targeted as someone that is making violent post

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4:22 am EDT

Facebook Apple gift cards

I was on tik tok and there is an imposter called Mark Zuckerberg they're saying that there is a competition through Facebook and I have one a 4WD Jeep Cherokee and $500,000 and cash and I would like to know why this is still up and going because it is a scam and they want $650 of Apple gift cards for me to send them and I never got caught out my brother is a police officer in Australia New South Wales Sydney and also they had an FBI agent verify that the competition was legit and there is a Fake competition out there.

Desired outcome: I would like to be refunded my $650 for the cards Apple gift cards that I bought I bought 6 100 and one $50.

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9:13 pm EDT

Facebook Being disabled out of my account mistakenly

My Facebook account was hacked on 19th July, I was sent a notification from Facebook to say my business page would be disabled if I don't click the link within within 24 hours, Mistakenly I clicked the link. there after I realised I was fished and hacked, I then noticed someone in my account while I was in my account accepting a friend request in front of my eyes, soon after I was disabled and email sent from Facebook to say my post goes against community standards on child exploitation. (I found out from family/ friends posts of child pornography had been spread in my feed).

yesterday 10/08/22 I received another email from Facebook to say I now have 8 days to take action

I clicked on the link and it takes me back to the disabled Facebook account, not allowing me to do anything to in order to take action.

the account disabled is [protected]@hotmail.com

my Facebook display name: Sophia Mosko

How do I take action or retrieve my account of 15 years with so much data attached to this profile.

warm regards

Sophia Mosko

Desired outcome: I would just like someone to contact me and help me with this misunderstanding relating to my account

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8:18 pm EDT
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Facebook My account been taken over

My account was taken over today around 4:05pm central time and I need it back! I received a email that my email was changed! I’m Darren Struve and my email associated with my account was [protected]@yahoo.com and the account was change to [protected]@outlook.com! I want my account back! I use my account to do business and I really need it back! Please take care of this asap

Desired outcome: I want my page back!!!

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doodd
Luttrell, US
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Aug 10, 2022 9:54 pm EDT
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my facebook account was hacked on aug 8 at 5:13 am from this ip address, 38.146.5.174, they changed my password and my primary email to a outlook.com email, please help me, ive tried to make contact but it is virtually impossible to get ahold of facebook, please help me ASAP... ! thank you

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doodd
Luttrell, US
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Aug 10, 2022 9:49 pm EDT
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i have also been hacked by a email@outlook.com from this ip address... 38.146.5.174 please somebody contact me , i need this resolved ASAP... !

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1:13 pm EDT
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Facebook locked out of my account

On august 2nd i was creating a closed group page for my at home nail business that i just started, after inviting a lot of people from my Facebook friends list, i was immediately locked out, stating "locked out due to unusual activity" so I followed the instructions exactly even though I do not agree with sending my drivers license as a form of ID to Facebook! and did so 4 or 5 times, now the problem I'm getting is that I do not have the original email I signed up with on that account about 12 years ago, i do have my family page and created a new page on august 2nd, as i use the page i got locked of for my work friends.

I am just sick about this whole thing as I had some of my friends on that page that have passed away as well as photos and videos of them as well as for my new nail business and photos of my Grandkids.

When I follow the instructions as requested I send them my 2 other emails as well as my drivers license and I can only converse with Facebook through a chat and has not been helpful at all because the only copy and paste answers for me.

Desired outcome: All I want is access to my own account I have 3 of them now so it should be easy to verify who I am.

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3:34 am EDT

Facebook Censorship

Why are conservatives being censored on Facebook? People have differences of opinions and it’s truly unAmerican to do so. We are a country of free speech and liberty. Why are you so afraid of this concept? Whether you get the vaccine or not, that’s a personal choice. Just because you don’t believe doctors that I believe doesn’t make mine wrong. You censored my account for posting what a doctor I believe said in the Epoch Times. Why?

Desired outcome: Stop censoring conservatives

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12:21 pm EDT

Facebook Post with content false and defamatory

I ask as my client's legal representative to remove the following posts as they are false and defamatory

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9:51 am EDT

Facebook Facebook

I keep getting this message when I try to click on like even if it is the first time. How do I get this to stop and let me use the function.

You Can't Use This Feature Right Now

We limit how often you can post, comment or do other things in a given amount of time in order to help protect the community from spam. You can try again later. Learn More

If you think this doesn't go against our Community Standards let us know.

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12:06 am EDT
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Facebook My account has been hacked

Hello im looking for someone to help me I have had my face book account hacked and there using my family photos and now my family are in danger there getting death threats and my 2 yrs old grandsons photos up now, I have reported it to facebook for over 1 yr now and your doing nothing about it, there saying people have win money and there change my email address on the facebook account I cant get into it now im hoping you can help me get my account back to permanently delete the account my name is kelly ives

Desired outcome: i want the account permanently deleted

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7:53 pm EDT

Facebook Attempts to impersonate another person or entity;

My Facebook account was hatched by impersonating a friend of mine trying to link me to an Agent by the name of Francis A. Smith02. Stated I had won the lottery and then request money from me to obtain a grant (which is different from a lottery) this started at 4:17 pm July 31, 2022. It ended with informing this individual this was a scam at 5:51pm after I asked for the government agency name, he represented and his identification number.

I called my friend while chatting with this individual and she knew nothing about it because she did not send me an Instagram with this link

Desired outcome: I would like to shut down my account and create another account.

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2:35 am EDT

Facebook FB blocked me for posting copyrighted pics that were not marked as such. . .

FB REALLY needs to change its rules regarding copyrighted pics. This is the third time now that I've gotten nailed for posting a supposedly copyrighted pic that had NO copyright logo on it, and the pages I got it from didn't indicate that it was a copyrighted pic, either. One of them had even been made into a meme! How was I supposed to know that these were copyrighted pics, under those circumstances? The first couple of times this happened, I simply just got warned and FB removed the pictures. But this time around -- I had just simply posted a nice nature picture that anybody could have gotten from anywhere, with no markings whatsoever on it -- FB blocked me for three days from BOTH of my accounts, and wouldn't let me use Messenger, either! FB needs to change the rules and only "punish" people for posting copyrighted pics if said pic actually has a copyright logo on it. There are countless numbers of pictures that get taken from their original sources and get moved all around social media on a regular basis, and the information about the pic doesn't always accompany it. People REALLY need to mark their pics with copyright logos, AND their name, if they don't want other people using them, so that other people like me don't get locked out of their accounts for accidentally posting them!

Desired outcome: I want to have my FB record cleaned for accidentally posting copyrighted photos that were not indicated as such, so that my account won't be disabled if I accidentally post another one! And I want to see the copyright rules changed as well!

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2:41 pm EDT

Facebook Complaint

If there was a possibility I could rate this platform -100 and block this platform forever! They let you post everything against nation and things which are political outsiders! Which are propagated by news as evil and so on! But they block you for everything if your political, religiuos, sexual orientation or gender views doesnt meet political as they trying to impos to mass! Facebook sends and propagates racism, degradation, hate each other, war to masses! It abuses other people who doesn’t met their politics! It should be closed as such as possible! They are blocking me for 30 days each time I post my thoughts or views and ban me for “hate speech”,”violence”,”racism” which werent even meaned in my each comment I was banned for! They are abusing me by baning and slander the reason I even didnt meant!

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8:13 am EDT

Facebook FB sells porn

I posted a picture of just what I was blocking, which was FB profiles of young porn, and porn sites. I deleted the picture, and five hours later, I’m restricted for “sexual content “ and going against community standards. YET FB has all those Porn Sites, and that rose vibrator ad that’s always on my feed. FB basically is selling PORN . Maybe the authorities will get involved.

Desired outcome: I shouldn’t be banned at all , especially after I deleted, then five hours later.

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3:52 pm EDT
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Facebook Facebook resetting password

I have been off Facebook now for 2 months at least because I forgot my password. I hit Forgot password and put in my information, I have tried my phone number, my name, and email and it says it sent a code to my phone each time and I still have not received a code and I have tried multiple times. There is nowhere in the help center to help you with that.

Desired outcome: I just want access to my Facebook again.

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4:57 am EDT

Facebook My account has been hacked and no one will help me.

On July 19th I went to my Facebook account and found that it had been hacked. I quickly pushed the “review”button and since I’ve been trying to contact FB in anyway that I can. My identity has been stolen and bank accounts, Venmo account, and FB account have been hacked. Now, someone os buying ads using my FB account. I’m trying to tell someone at FB what is going on. I just want my pictures from FB. I need help.

Desired outcome: Please please allow me to have my FB account back. I’d appreciate a response. I want my pictures that are on on my FB account.

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About Facebook

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Facebook is a widely recognized social networking platform that allows users to connect and share with family and friends online. Originally created for college students, Facebook was founded by Mark Zuckerberg and has since become available to anyone over the age of 13 with a valid email address.

The platform's core services include the ability to create a personal profile, add other users as friends, post text and photo updates, send messages, and receive notifications when others update their profiles or interact with posts. Facebook also offers a live video streaming feature, the ability to create and join groups based on various interests, and the option to create and promote events.

In addition to its social networking capabilities, Facebook provides a marketplace for buying and selling goods locally, as well as a gaming platform that can be accessed within the site. Businesses and creators can set up Pages to connect with their audience, run targeted advertisements, and gain insights through Facebook's analytics tools.

Over the years, Facebook has expanded its product offerings to include other services such as Messenger, a standalone messaging app, and has acquired other companies like Instagram, a photo and video sharing platform, and WhatsApp, an encrypted messaging service.

Facebook's services are accessible via web browsers or through its mobile app, available on various smartphone and tablet devices. The platform aims to facilitate communication and content sharing among its vast user base, which spans across a diverse, global audience.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Facebook. Make it specific and clear, such as "Unauthorized Account Deletion by Facebook" or "Facebook Ad Billing Dispute".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific problem you faced with your Facebook account or service.
  • Any relevant transactions, including dates and financial details, but omit sensitive personal financial information.
  • The exact nature of the issue, with as many details as possible.
  • Steps you've taken to resolve the issue with Facebook, including any communication with their support team.
  • The company's response or lack thereof.
  • How this issue has personally affected you, such as lost business opportunities, stress, or privacy concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Do not include sensitive personal information like social security numbers or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Facebook, whether it's a refund, account restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is understandable and that all facts are correct to the best of your knowledge.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Facebook on ComplaintsBoard.com.

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Overview of Facebook complaint handling

Facebook reviews first appeared on Complaints Board on Feb 15, 2009. The latest review Temporarily blocked was posted on Dec 16, 2024. The latest complaint do not use dating app was resolved on Jul 18, 2023. Facebook has an average consumer rating of 1 stars from 7791 reviews. Facebook has resolved 133 complaints.
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  1. Facebook Contacts

  2. Facebook phone numbers
    +1 (650) 543-4800
    +1 (650) 543-4800
    Click up if you have successfully reached Facebook by calling +1 (650) 543-4800 phone number 77 77 users reported that they have successfully reached Facebook by calling +1 (650) 543-4800 phone number Click down if you have unsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number 176 176 users reported that they have UNsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number
  3. Facebook address
    1601 Willow Rd, Menlo Park, Menlo Park, California, CA94025-1452, United States
  4. Facebook social media
  5. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 16, 2024
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