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Facebook review: Login Issues

M
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1:27 pm EDT
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I have been trying to recover my Facebook account. My profile is as follows:
https://www.facebook.com/Melody.Reeves1973. I normally do not have to log in to my account from my devices as I am already logged in on my phone app as well as my personal computer. About a week or so ago, I was going on my Facebook account, but when I tried to open my Facebook app on my Android phone, I received a weird message, stating that my account had been suspended and was under review.

I have no idea why this would have occurred. I very rarely post anything, and when I do, it's usually an inspirational quote I reposted, or pictures I post of family and friends at get togethers, etc. I have never posted anything that would be in violation of any Facebook rules and regulations concerning appropriate content and/or bad behavior or bullying/threatening other members.

My activities on Facebook almost all the time is to scroll through some of the inspirational/spiritual posts - things about positivity and quotes about my personality, or quotes that speak about being strong through hard time and/or quotes about how I'm worthy - over 90% of my activity entails this type activity, scrolling for quotes I like, or funny videos, etc.

I have discovered that my Facebook account appears to be somehow linked to my ex-boyfriend's accounts. He has two that I can see. His accounts come up on my list of accounts, but I do not have any ties with my ex and haven't even spoken to him in over 2 years. He is unfortunately addicted to drugs and alcohol and has gotten involved in some porn activity. He even sent a text to me with an extremely inappropriate photo of a woman showing her girl parts. It was extremely offensive, well raunchy is a better way to put it. I blocked his new cell number, which appears to change often due to his situation and inability to keep a job. I don't mean to tell you guys about my unfortunate ex. I am bringing his accounts to your attention as I am pretty sure my account is somehow linked with his. I tried to remove the 2 accounts I saw, but they keep popping back up in the list of accounts linked to me and accessible for me to log into.

I absolutely do not want his accounts linked or associated to mine in any way for any reason. I would assume that he may have posted some inappropriate pornographic photo or engaged in some sort of activity on his Facebook account that prompted my account being suspended due to whatever he may have done that was against Facebook rules of conduct. I'm actually certain of it based on some of the inappropriate text messages he has periodically sent to me each time he changes his phone number before I have had an opportunity to block him from the new number. I have even gone so far as to enroll in Verizon Call Filter to assist me blocking calls from unwanted callers, and/or spam/robo callers to ensure I am doing everything I can do to keep my personal data, etc. secure.

I work for an IT company, so it is imperative that all devices I use are secure. I even have NordLayer on my phone and work computer. My company enforces 2FA for all business applications, and they require me to have a special pin to even log on to my own cell phone since some of my work applications are downloaded to my phone - like my Outlook, our IT support and documentation application, as well as other sensitive/confidential information - not only my information, but client information as well.

So, as you can probably imagine, I have to be extremely vigilant and proactive with security - including specific security training my company requires us to complete via KnowB4. They even send test phishing emails, etc. to employees to test our security knowledge and practices. Are we following protocol and not clicking on suspicious links or opening suspicious emails, etc. that could potentially expose my personal security information, but could also allow a hacker to gain access to company information and/or our client's information. We have a large number of law firm clients, so it is absolutely necessary that I be vigilant in ensuring my devices are secure.

I need assistance having a Facebook representative look into my login issues and confirm whether it is due to the suspension I saw the message about a week or so ago. I have been trying to recover my account since, including trying to submit a report of my account possibly getting hacked - which I believe is due to the link between my account and my ex-boyfriend's two accounts. His name is David Collins.

Claimed loss: Cannot log back into my Facebook account. I have reset my password, but I am unable to regain access to my account.

Desired outcome: To recover my Facebook account and resolve the suspension as I have not personally violated any of Facebook's rules of conduct in any way.

Confidential Information Hidden: This section contains confidential information visible to verified Facebook representatives only. If you are affiliated with Facebook, please claim your business to access these details.

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    Oct 28, 2024
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