Factory Authorized Outlet
Reviews and Complaints

I recently made a purchase from Factory Authorized Outlet and bought a Rakon band saw. I had to wait for 10 days to receive the tracking number. However, when I received the saw, it was not working properly. I had to send it back to the factory and unfortunately, they lost my saw. I asked for a refund, but it has been three days and I still haven't received my money back.

I am disappointed with their service as they don't have competitive pricing. I could have bought the same saw in town for $80 less. They also lie to their customers. The manager, whose extension is 214, teaches his employees to lie. I would not recommend buying from them as they are crooks. They claim to have items in stock, but that is not always the case.

Overall, my experience with Factory Authorized Outlet has been frustrating and disappointing. I hope they improve their service and become more honest with their customers.

I bought something from Factory Authorized Outlet and I gotta say, I wasn't too happy with their service. They didn't even ship my order until after the day they said it would arrive. When I asked them why, they said they always take a long time to handle orders. And to make matters worse, they won't even let me buy from them anymore!

I read some other reviews and it seems like I'm not the only one who's had this problem. If you want good service and your stuff on time, I'd recommend going somewhere else.

I only gave them one star because that's the lowest rating I could give.

I recently made a purchase on Factory Authorized Outlet's website for a Husqvarna 450 20" bar chain saw. The price was a steal at only 265 dollars! I was so excited to receive my order, but unfortunately, 5 days later, I received an email stating that my order was canceled due to the model being discontinued. I was so disappointed!

To make matters worse, when I called customer service to inquire about the cancellation, they were not very helpful. They didn't offer any solutions or alternatives, and instead, told me to go buy a Stihl saw at a local dealer for 400 dollars. I was taken aback by their lack of customer service and felt like my time had been wasted.

To add insult to injury, I noticed that the same model I had ordered was now posted on their website for 379 dollars. I couldn't believe it! I felt like I had been scammed and cheated out of a great deal.

Overall, I am extremely disappointed with my experience with Factory Authorized Outlet. I will never shop on their website again and would not recommend them to anyone. It's a shame because I was really looking forward to using my new saw, but now I have to start my search all over again.

I recently made a purchase from Factory Authorized Outlet, and unfortunately, my experience was less than satisfactory. I ordered a 12 inch metal sheer, but to my dismay, it only cut 11 inches of product. I decided to return the item, but when I called the customer service team, they informed me that I would have to pay for my own shipping of the returned item. The cost of shipping was a whopping $40 due to the item's size and weight.

To make matters worse, the customer service team failed to inform me that they would deduct the shipping cost from my refund when they received the item. I was shocked to see that they had deducted $57.90 from my refund for shipping! After factoring in my personal expenses on shipping, I only received $42.10 back for a $140 item that I never even got to use due to the poor description.

I must say that I am extremely disappointed with the results of this transaction. It is frustrating to have to pay for shipping on a faulty item, and even more frustrating to have the shipping cost deducted from my refund without prior notice. I hope that Factory Authorized Outlet can improve their customer service and return policies in the future to avoid similar situations.

I had a bit of a frustrating experience with Factory Authorized Outlet (factoryauthorizedoutlet.com). I placed an order and then realized that they had added tax at the very end of the process. I called up to cancel the order just 5 minutes after placing it, but I had to wait on hold for 30 minutes before I was able to speak to a customer support representative. When I finally got through, the rep said that they had cancelled the order for me.

Unfortunately, I forgot to write down the confirmation number since I was in a hurry to get to my next business. I also sent an email to confirm the cancellation, just in case. However, I'm not sure if they forgot or intentionally ignored my cancellation, but they ended up shipping the product anyway.

Now, I'm stuck with a product that I didn't want and I still have to pay for expensive shipping fees to return it. It's frustrating because I feel like I did everything I could to cancel the order, but it still ended up being shipped to me.

Overall, I'm not very happy with my experience with Factory Authorized Outlet. It seems like there's something wrong with their system if they can't cancel an order within 5 minutes of it being placed. I would be cautious about ordering from them in the future.

We recently bought a DeWalt Planer from Factory Authorized Outlet, and we were disappointed with the product. We were told that it was "NEW," but when my husband tried to use it, he noticed a strange noise. Upon further inspection, he discovered that three screws were missing, causing things to shift and one part to break. We were frustrated and tried to place a claim, but unfortunately, they said that the 30-day return policy had expired.

To make matters worse, the item took longer than expected to ship, and it arrived while we were on vacation for 12 days. Thankfully, our house-sitter brought it in, but it was an inconvenience nonetheless. When we returned, my husband had surgery that left him unable to lift things until recently. A friend came over to help him lift the planer yesterday, and they tried it today, only to find out that it was obviously not "NEW." We were disappointed that Factory Authorized Outlet did not stand behind their product.

We strongly advise against dealing with these people. The experience was frustrating, and we were left with a faulty product that was not as advertised. It's a shame that we had to deal with this, but we hope that others can learn from our experience.

I found a great deal on a 120v large tank compressor at Factory Authorized Outlet (factoryauthorizedoutlet.com) and decided to purchase it. The price was just right and it was exactly what I was looking for. However, the delivery took quite a while, which I think may have been due to COVID-19.

When the compressor finally arrived, I was excited to start using it. But as I was trying to hook it up, I realized that they had sent me the wrong compressor/motor. Instead of the 120v model that I needed, they had sent me a 220v model. I was frustrated and confused, and I reached out to them over email to try to resolve the issue.

Unfortunately, it took a while to get a response from them, and when I did, they tried to tell me that I could run a 220v motor on a 120v circuit and that it would just run slower. I knew that this wasn't true, and I went back and forth with them for quite some time. Eventually, they agreed to exchange the compressor for the proper one.

It was a massive headache dealing with this issue for over 2 months, but I finally received the new compressor and it works perfectly. I'm happy with the product itself, but the customer service experience was not great.

UPDATE: After leaving reviews, the company has offered compensation for the mistake, which I appreciate. Thank you, FAO.

I recently made a purchase from Factory Authorized Outlet, specifically a metal shear called JobFox that I found on eBay. When the package arrived, I was unable to open it right away due to its weight of 120 pounds. It sat in my living room for three months until I was finally able to move it to my garage and open it up. Unfortunately, I discovered that the machine had been badly damaged during shipping.

I immediately contacted Factory Authorized Outlet for assistance, but they were unhelpful and refused to do anything to rectify the situation. Despite sending them numerous pictures of the damage and pointing out that the front of the machine was not bolted down, they still would not budge. I was extremely disappointed and frustrated with their lack of customer service.

To make matters worse, when I contacted Woodstock International, the manufacturer of the product, I was informed that my warranty was void due to the damage that occurred during shipping. As a disabled veteran, I cannot afford to replace the machine and had saved up for over a year to make this purchase. Needless to say, I am extremely disappointed with my experience with Factory Authorized Outlet and would caution others to be wary of making purchases from them.

I was so excited when I placed my order on January 1st for $3k worth of tools from Factory Authorized Outlet. I was getting some great deals and even some free tools! I couldn't wait to receive my order and start using my new tools. I had sold most of my old tools in anticipation of this order.

However, my excitement quickly turned to frustration when I received an email on January 7th stating that my order would be cancelled within the next 24 to 48 hours due to suspicious activity on my account. I was confused because all of my details were correct, the transaction went through without any issues, and the money had been sent.

I decided to give them a call to figure out what was going on. At first, they told me that it was an issue with the transaction. But after some back and forth, they finally told me that they couldn't ship batteries to Ireland and had cancelled my entire order. I asked if they could just send me the tools without the batteries, but they said no.

I am beyond frustrated with this experience. Not only did I lose out on some great deals, but I also had to go through the hassle of selling my old tools and now have nothing to replace them with. I plan on contacting Milwaukee directly to complain about this seller.

Overall, I would not recommend Factory Authorized Outlet to anyone looking to purchase tools. Their customer service was lacking and their policies are not clear. It's a shame because I was really looking forward to using my new tools, but now I have to start my search all over again.

I recently bought a generator from Factory Authorized Outlet and was disappointed to find that it arrived in a damaged box. I didn't open it for a couple of weeks, but when I did, I noticed that the pull cord cage was completely caved in. I contacted the company via email and they responded by saying that it was just a pull cord assembly and that I could fix it myself. They promised to send me a new one, but it took a couple of weeks to arrive, which ended up voiding the warranty because I had already put the part on myself.

I had to argue and hassle with the company through eBay to get it fixed, and it turned into a complete nightmare. I had to ship it back and wait a month for it to be returned, only to find that it was the same unit with a cheap pull cord assembly. Only one person seemed to care about my situation, while everyone else acted like it was just a hassle. When I went online to try and get some help, they refused to offer me any parts or deal with me because they claimed that the broken machine they sent me was somehow my fault.

I would strongly advise against doing business with this company unless you can buy their products in person at their showroom and inspect them thoroughly before purchasing. The description of the generator claimed that it was good for camping, but it is so loud that you couldn't run it in a campground. I guess they're talking about camping in the middle of nowhere with no one around for miles.

Finally, after a lot of frustration, I was able to get the generator running. I just hope that it lasts for a while. Overall, I would give Factory Authorized Outlet one star out of five, and that's only because you have to give them something.

i ordered from factoryauthorizedoutlet.com and they gave me a fake tracking number on my invoice. i tried emailing them and calling them but they won't respond. i should have checked their online reviews before i ordered. don't make the same mistake i did.

I ordered something from Factory Authorized Outlet and it said it was in stock, but they never shipped it out. I called to see what was going on and they told me it was on back order. They didn't even bother to let me know that when I placed my order. It's pretty frustrating when you think you're getting something and then it turns out you have to wait even longer.

I had a really bad experience with Factory Authorized Outlet. I wouldn't recommend shopping there. They are not honest people and I ended up with a $500 paper weight. I suggest finding another store to buy from. Trust me, I learned my lesson. However, I am planning on stopping by their store soon to see if they can do anything to fix the situation.

So, I recently made a purchase from Factory Authorized Outlet and I must say, I'm quite disappointed with my experience. I ordered a running machine, but to my surprise, I received a cap instead! I mean, seriously? How does that even happen?

To make matters worse, I've been trying to get in touch with their customer service team, but there's no phone number or email address provided. The only option is to message them through the website, but I haven't received any response from them yet. It's been days now and I'm still waiting for a refund or at least some sort of explanation for what happened.

Honestly, this whole situation has left a bad taste in my mouth. I was really looking forward to using my new running machine, but instead, I'm stuck with a useless cap. I hope Factory Authorized Outlet can sort this out soon and make things right. Until then, I wouldn't recommend them to anyone.

I recently made a purchase on Factory Authorized Outlet's website, spending over $500 during one of their promotions to earn a $100 certificate (FAOBUCKS) for future purchases. However, I quickly realized that there was some fine print that I had missed. In order to use the certificate, I would need to make another purchase of at least $500. This was a bit disappointing, as I had hoped to use the certificate on a smaller purchase.

To make matters worse, I had to follow up with the company to receive the coupon code for the certificate. I was initially told that it would be sent to me once my products were delivered, but this was not the case. I had to reach out to them myself to get the code. This was a bit frustrating, as I had expected better communication from the company.

Overall, I'm not sure if I would trust Factory Authorized Outlet in the future. While their products seem to be of good quality, their promotions and customer service could use some improvement. If you do decide to make a purchase from them, be sure to read the fine print carefully and follow up with them if necessary.

Order two dewalt tools. Received e-mail stating one items was out of stock and did not know wnen items would be available. Sent return e-mail same day stating not to send instock item. Received another e-mail stating already shipped. Called company and instructed them I did not want just one of the items. Person on phone instructed just return to send for full refund. Waited two weeks for refund but did not see refund. Sent two e-mails and no return. Called and spoke with someone who stated they sent e-mails I never received. Person stated it was pending waitng on instruction from me. I told them to refund. Waited another week and did not see the refund. Called today and was told refund was posted today but still do not see it. I asked how much the refund was for and they stated it was for $29.99. I told them the total they owed was $54.99. They said they were charging for shipping and restocking fee because they did not like seeing returned items. I told them that is not what I was told by the other sales person and they said they did not care they were not refunding my full amount.