Olight Store
Reviews and Complaints

It is hard to imagine poorly functioning ecommerce site in 2024. But Olightstore.com made that a reality.

Even out of stock/unavailable items are not marked as such.

All that would not be so disappointing if their customer service via chat was a bit helpful and understanding. Instead, they are sarcastic and lying.

Not answering simple questions or even attempting to understand or help those people should not be dealing with customers. And everything takes hours.

Don't think others at this company are much better, but I had to deal with Emily (manager?) and Sherry, both quite arrogant.

I gotta say, I'm pretty disappointed with Olight Store. I had a faulty item that was still under warranty, but they straight up refused to replace it. Like, what's the point of having a warranty if they're not gonna honour it? And to make matters worse, they couldn't even fix the darn thing themselves. So now I'm stuck with a broken product and no solution in sight. Not cool, Olight Store. Not cool at all.

I recently got myself a combo of O Pen Pro and Baton 3 Pro in copper from Olight Store. I was a bit hesitant to order from them at first, given the mixed reviews I had seen online. But I decided to take a chance, and boy am I glad I did!

First off, the delivery was super quick. I got my order in less than a week, which was a pleasant surprise. And when I opened the package, I found that they had thrown in a free gift as well! It was a nice touch, and it made me feel like they really value their customers.

Now, let's talk about the products themselves. The O Pen Pro and Baton 3 Pro are both top-notch. The copper finish gives them a sleek and stylish look, and they feel really solid and well-made. The O Pen Pro writes smoothly and the Baton 3 Pro is incredibly bright. I've been using them both for a few weeks now, and I haven't had any issues with them at all.

Overall, I would highly recommend Olight Store to anyone looking for high-quality flashlights and other lighting products. Don't let the negative reviews scare you off - my experience with them was nothing but positive.

I recently purchased a flashlight from Olight Store and unfortunately, the switch on the flashlight seems to be defective. Sometimes it works, and sometimes it doesn't. I reached out to their customer service team and they requested that I provide a video to prove the issue. After reviewing the video, they did provide me with a return shipping label to send the flashlight back to them.

However, it has been quite a delay in getting a replacement. I have been trying to get in touch with their customer service team, but it seems like they are taking their time in responding to my requests. To make matters worse, the language barrier has been a bit of a challenge. It seems like the customer service representatives do not have a strong command of the English language.

Overall, I am disappointed with my experience with Olight Store. I was hoping for a smooth transaction, but unfortunately, that was not the case. I hope that they can improve their customer service and quality control processes in the future. As they say, fool me once, shame on you. Fool me twice, shame on me.

I recently made a purchase from the Olight store and I have to say, I was not impressed with my experience. I ordered a new Array 2S Headlamp, but what I received was not what I expected. The Headlamp that was sent to me was already opened and used. I was extremely disappointed and immediately contacted their customer service team to request a replacement.

After some back and forth, they finally agreed to send me a new one. However, when it arrived, I noticed that the box was unsealed, unlike the two other new items that I had received in sealed boxes. This made me question the authenticity of the product. Additionally, I found the lens cover under the Headlamp's body instead of stuck to the lens, which was odd.

I also found it interesting that this item is back-ordered until 12-30-22, yet they were able to send me a supposedly new Headlamp. It makes me wonder how they can send out supposedly new Headlamps when they are back-ordered for so long.

Overall, I was not impressed with their customer service. It was a hassle to get a replacement and I do not trust this company. I would not recommend them to anyone and they do not deserve a single star rating.

I recently had an experience with Olight Store and I must say, it was not a pleasant one. The products they offer are quite expensive and the quality is subpar. I was disappointed to see that they have limits on items, but then allow resellers to purchase in bulk. This means that within an hour of sales starting, the average person cannot purchase a lot of items. However, the following day you can see the exact same products being resold for a premium.

I have also heard of countless issues with their products and they have a bad reputation with the BBB. It is quite concerning that they respond on the BBB website by blaming all issues on the purchaser. They never own up to anything. This is quite frustrating for customers who have had issues with their products.

The last product I got from them was a gift which caused a fire in my vehicle, resulting in a total loss. This was a very scary experience and I would not wish it on anyone. It is quite concerning that their products can cause such damage.

Overall, I would not recommend Olight Store to anyone. There are many other options out there where you can buy a light without having to worry about the quality or safety of the product. Save yourself the trouble and go somewhere else.

I recently made a purchase from Olight Store and I must say, I am thoroughly impressed with their service. I ordered a BALDR MINI from an Olight Affiliate (Sootch00) on 21 Jan 2021 at 9:11PM and received my BALDR MINI on 25 Jan 2021 at 12:47PM. The delivery was prompt and I was pleasantly surprised to receive my order within a few days of placing it.

I even emailed Olight the day after ordering at ***@olightstore.com and they promptly replied with my USPS tracking number the same day. This level of customer service is truly commendable and it made me feel valued as a customer.

The BALDR MINI is an excellent product and it fits perfectly on our Sig SP2022 rail right out of the box. The light and laser work great and I am extremely satisfied with my purchase. There were some parts included in the package in case you had a different rail configuration, but fortunately, I did not need to modify the mounting plate. I accidentally dropped our baldr mini about 2 feet while it was mounted and it stayed secure on our Sig's rail! This is a testament to the quality of the product.

Overall, my experience with Olight was outstanding. I am so glad that I did not pay attention to the negative reviews and decided to give them a chance. They are an excellent company with affordable and great products. I highly recommend Olight Store to anyone looking for high-quality flashlights and accessories.

I decided to give Olight Store a try after hearing about their sales and discounts. I was excited to receive emails with special offers and a first purchase discount. However, when I tried to log in to the site, I encountered some issues. The site wouldn't let me log in, no matter how many times I tried. I was disappointed, but I decided to try making a purchase as a guest.

Unfortunately, the site was very glitchy and kept losing the items in my cart. It was frustrating to have to keep adding items back to my cart every time the site glitched out. After about 15 minutes of attempting to make a purchase, I finally made it to the checkout page. However, the site kept reporting that my payment wasn't going through. I was confused because I had received confirmation from PayPal that my card had been billed.

I decided to reach out to customer service at Olight to see if they could help me. They assured me that there was an order, but they didn't give me any shipping information. I was also frustrated because the site never took me to a shipping page where I could enter my address. I couldn't check the status of my order because the site wouldn't let me log in or change my password.

Now, I'm left with no choice but to file a dispute with PayPal. I'm disappointed that my experience with Olight Store was so frustrating. I would caution other buyers to be careful when making purchases on this site.