Fantastic Sams Cut & Color
Reviews and Complaints

To whom it may concern::

My complaint :
I have walked into a Fantastic Sams on several occassions, told I have to come back as up to 3-4 hours later because they don't have openings at the moment, and not because the place is crowded with people waiting to get service but because of in coming appointments.

I've always understood the company is a walk in sign your name on a form, have a seat and the next available stylist would take next person on the list.

Am I wrong ? or have things changed with Fantastic Sams business procedures that I may not know of. ?
If the procedures within the company have changed then I recommend the list for names to be removed from front of desk area and company name be changed to a Salon service.

I would like a respose to my complaint via email.
[protected]@yahoo.coom

Thank you kindly,

I went in to get highlights back on mother's day and the guy messed my hair up it was very blotchy and orange. So I went back in they said they would fix it and the lady put DARK in my hair to "correct" the orange. I wanted blonde. She said come back in a few weeks I'll fix it. She no longer works there and they won't help me. I want my money back.

Rude! Rushed and disappointing, there was a old lady who had walked in and I was next on the list because my mom was before me so I was up next, this old lady walks in sits down nobody greets her or anything and then this stylist takes her back like 10 mins later, EVEN tho we had been waiting for 45 mins already! Extremely unsatisfied with my haircut! All I wanted was layers and I got a lord farquard haircut instead. I am not happy at all, they were rude, rushing to get the next person in and out of their chairs! My mother and I will not being coming back to this location. She felt the exact same way I did and that's not fair being how expensive it is to not be listened to and payed attention too. Like I just want my money back to be honest but it's whatever.
Thanks!

We were looking to replace our stylist who moved out of area, what a disappointment walking into this place was... my stylist, Nancy was great did my hair just the way i need it. My husband has always relied on me to tell the stylist how to do sides, as opposed to top as opposed to back, which I did because so many times his natural curl gets killed. We said, just an all over trim an inch or two to even it up. The stylist was surly, almost as if she was not about to take direction from some man's wife, and continued to cut all of my husband's beautiful wavy grey hair off the way she wanted, he now has a couple of months of regrowth to even get it close to the great head of hair he got so many compliments about. When she finished butchering his hair she wrote her name on a shop card and handed it to him, which he handed to me, and I ripped it in half. I wanted to be sick at the sight of his butchered hair. The ignorant girl that was checking us out had the audacity to actually laugh thru the check out process because I had torn the card up. Consequently we are still looking for some ADULT people to cut and style our hair, but it will never be Fantasticly unprofessional Sam's.
Nancy and Patrick Keane
Arrived after 1 PM on July 13, 2019
Paid by Credit Card in name of Patrick Keane in amount of $48.00

Went in for a foil and it was a disaster. She then took 6 hours to try and fix it. She used so many chemicals on my head that I now have open sores all over my scalp that are very very painful. I have been trying to reach someone to discuss this matter because I think I need medical attention. I went to the Fantastic Sams on Cliff Road in Eagan Minnesota. Can someone please call me or email me about this manner?

I went to the Fantastic Sams at 3910 Schofield Avenue, Schofield, WI 54476 this morning arriving there at 11:05 am and not walking out the door until 1:42 pm after having my hair highlighted and trimmed which I have done every few weeks. Normally this only takes an hour and at the longest an hour and a half. But today June 5, 2019, I had a Unlicensed Stylist do my hair, yes that is correct. She just happens to inform me halfway through that she is an apprentice in an apprenticeship with Fantastic Sams and opps she was supposed to disclose this to me prior to starting the service. Finally after two and a half hours, she asked me how would I like my hair dried and done, I told her that I can't sit here another hour, seriously, I would have been there for another hour for a service that normally takes just a little over an hour when done by a Professional! Nor did any other stylist look at her and say hey, let me help you so we can get this customer on her way! Then she charges me $105.00, I had a coupon for $10.00 off which she forgot to subtract so I paid $95.00 which is FULL price, yes FULL price to have an unlicensed stylist do my hair in double the normal time, so I guess my time is not valuable to Fantastic Sams at all! Wow! There is a State College of Beauty about five miles away from this Fantastic Sams where you can go and have the students do your hair, I should have gone there and paid half of what I was charged today by someone who did not have a license to be doing hair. I want my $95.00 back or I will report this to the WI BBB.

I am writing this review/complaint for my husband Marty Glynn. He went in May 17th to get a haircut by Michelle at the Shakopee location on Heather St. He gets a short clipper cut, mustache and eyebrows trim. He goes to pay and uses his card. He puts in $24.00, $21 for the cut and $3 for the tip and goes on his way. Later he realizes he paid $45 for his haircut. He had paid $21 for the haircut and $24 for the tip. He goes back the next day to get a refund but Michelle is not working so they could not do anything. He talks to the manager but she says you have to talk to Michelle. He goes back on a day when Michelle is working and asks for a refund and she says No. My husband said don't you think $24 is an incorrect amount for a tip when the haircut was $21? Yes, she thought it was a bit much but she still would not give him a refund. He and I will no longer be going here and we have been going here for YEARS even when it was Cost Cutters. A refund of $20 would be great. Marty Glynn [protected]@gmail.com [protected]

I walked into fantastic sams(the one near Walmart in Scottsdale), usually I get greeted with a smile however this time there was a heavy set blond probably in her 40s wearing a polyester tight fitting shirt, she was standing at the front next to a younger female behind the register, the blond looked at my son(whom has autism and sensory processing disorder, whom also had some pretty crazy curly hair) whispered to her coworker and shot a discriminating sneer at us, she then left the counter, and shortly after her coworker did to, she stated she had to clean her station. When she returned she then confronted me about my handicapped sons hair, to be honest it is a fight on a daily basis to get him to let me even near his hair, since sensory processing disorder causes normal nerve impulses to feel innumerably worse than a neurotypicals nerve impulses. I figured, I could go to the salon, and I might get help from a hairdresser, possibly to make getting a haircut a positive experience in hopes to make my sons hair a bit more manageable, but what I got was a condescending, lazy, and negative woman. This woman approached us and loudly stated I don't even know what I could do with that, she went on with a rude tone did you even brush it today?! she stormed off, and said outing her hands up in the air, she couldn't even brush it, and it would take 45 minutes, as messy as it looked, it really doesn't take that long to brush, I explained that it was as simple as conditioning the hair, it typically takes me a few minutes to brush when it is wet. She goes and grabs a brush for me to try and brush his hair dry, while still in the waiting area. anyone who knows anything about curly hair, knows you never brush it dry, she obviously didn't know that much. Trying to get snarls out of hair when it is dry causes breakage and makes it much more painful. I explained this to the lazy woman and told her that I would just go else where because she had a terrible attitude from the second I walked in and asked for her name so I could talk to her manager, however she refused. She is unfortunately uneducated and has a strong bias agains special needs children. This lady made my whole hair situation with my child even worse! I'm dismayed by fantastic sams now! What a horrible experience! Please educate your staff fantastic sams

This employee I am writing a complaint about works at the Fantastic Sams located in Temple Terrace, Tampa, FL. When I first arrived, I mentioned to her that I was there for my 4 o'clock appointment. She said, "We don't have anything at 4." Without even confirming my appointment on the computer, she proceeded to ignore me. Luckily, another employee was standing by her stating that there my appointment is at 4 and it was right on the computer screen. The rude employee then walked over to her station without acknowledging me to come follow her. She stood by her station 10 for seconds and stared at me then tells me to come over. I asked for a blow-out and she proceeded to work on my hair. I've gotten blow-outs many times at different locations and this was by-far, the worst experience I have ever had. Every time she used the round brush to brush through my hair, it would hit the back of my neck very hard leaving scratch marks on it. She would tug and pull on my hair when she brushed it out. Also, when she used the hair dryer, she would keep the heat blowing on one spot of my scalp for a long period time causing my scalp to burn. I kept pulling back to signal that I was in pain but she didn't care. She would also slam the water spray bottle every time she was done using it. I was just looking forward to leaving the whole time. I am college student so she might've just seen me as a subordinate that didn't need to be treated correctly. In the end, my hair did not even look like a salon blow-out. It looked like it was straightened. I came to Fantastic Sams hoping for a nicely blow hair for my graduation pictures just 2 hours later, but I only made a mistake coming there. She charged me $35 for a blow-dry, where I have only had to pay $18 at a different Fantastic Sams location. She did not speak to me the whole time, from the second I sat down to when I paid and left. Because of how rude and aggressive she was, I did not bother to complain because I was afraid of how she might respond to me. I believe that there should be consequences taken place for her inappropriate behavior. She did not deserve my $35 and $5 tip (she watched me put the tip so I felt obliged to). Is there something that can be done about this?

went to Fantastic Sam's in Tomah, WI with an idea and left with the opposite of what I wanted. I have naturally strawberry blond hair but have been dying it dark brown for years. I would like to go back to my natural color and walked into the salon knowing that they weren't just going to be able to get me back to my natural color or even close in one visit. I am aware that it was going to take multiple visits to lighten my hair to get it where I wanted it. I explained to the stalinist what I wanted and even showed her w picture of my natural hair color. They weren't even willing to try anything. Basically made me feel like it was impossible and I'd never have light hair again so I was talked into a darker brown than I walked in with for the top and then they lightened the bottom and did a bayalage coloring with purple and blue which i agreed to because i felt that i wouldnt get what i wanted and it sounded neat. Plus the whole reason i want light hair again is so I can have lots of pretty colors so I figured I was getting pretty color. First of all it didnt turn out anything like they made it sound but I felt there was nothing I could do and I could live with it for a while until I could afford to have my hair done again. Then I took ONE shower WITH a color shampoo and now the blue has turned green in most places and theres patches where it's mostly yellow with a tint of green. I would call the manager/owner of this store but even though she didnt directly do my hair she was right next to me and my stylist and was part of the decision process and was basically 5he one who convinced me what I originally wanted wasnt going to happen. And really she was kind of rude and shouldnt be running her own store as I also overheard her saying that she didnt want to run it anymore. But I would like hair that I'm happy with. I am extremely low income and saved for months and splurged and spend 170 on this and am embarrassed to let people see it. I would like this resolved somehow but will not go back there again even to have it fixed for fear they will just make it worse. I feel that if they had just listened to what I wanted and been willing to do it knowing that i knew it would take several visits I would have walked out of there happy. I also feel that the quality of my service was greatly impacted by the fact that they were rushed due to too many customers and not enough stylists and they just didnt want to deal with what I wanted because it was going to be time consuming. I feel like a refund for the 170 dollars I spent is what is deserved so I can go elsewhere and get what I wanted done or at least have the color I was talked into not come out after one shampoo with a high quality color shampoo. I am hoping we can agree on some kind of compromise.

I went to get a perm on Saturday morning I told her I wanted a big curls and and I showed her a picture she cuts hair really well and have used her before she did my perm and I didn't let her cut my hair and I walked out with it wet once I got home I saw how small my curls were and once my hair dried it's burnt in the very front it's been over processed it looks absolutely horrible I have deep conditioned it three times and today is Sunday and I just got it done Saturday. on the top of my head it feels crisp I am very unhappy and I paid $130 for this and left her a $10 tip. Very very upset and I'm going to be embarrassed when I walk into work on Monday morning

Sunday 11/25/18 time: Appox. 5:30pm. Invoice: 0014
Fantastic Sams Lytle SEQ #: 0013
19325 McDonald St. (FM 2790) Batch # 001670
Lytle, Texas 78052 Appoval Code: H67095
Ph# [protected]
Name of Employee: Danielle Chavez
Employee did an extremely bad job chopped off my sons hair. When we stated we didn't want to pay she began to raise her voice and curse at us stating she doesn't do this (explicit) for free. She also began to blame my 16 year old son and started insulting him and his appearance. She would not accept any kind of accountability or responsibility. I asked for the Manager the "acting manager on duty" He stood by while his employee cursed at us and did nothing to deescalate the situation at all. He could not even give me a number to Store manager Stacey, a Corporate number or Franchise number when asked. This was the most horrible, insulting, embarrassing experience we have ever encountered at Fantastic Sams. I have been in customer service for 25 years and I am a business owner, this type of behavior from any employee is unacceptable and is not negotiable. We still paid for the bad job just to get out of there. Money is not the issue A refund at this point will do us no justice. It's the principle of the matter that my son has to live with (her) mistake along with the insults she added to injury.

I went to the salon with a picture of a hair cut that I specifically asked the stylist she was comfortable doing or not! She should have been straight up and honest with me. My layers are poorly done and I am missing sections of my hair where it looks uneven all over. After I was done I received a blow drying service and she wouldn't dry my hair all the way.