Fantastic Sams Cut & Color
Reviews and Complaints

My daughter was given a perm in our local Fantastic Sams Salon the girl Brandy who was doing the perm got solution in my daughter's eyes left her for long periods of time she had to be called back to complete the process she soaked my daughters top so bad my son had to come and bring another shirt to the salon this was an awful experience and I paid $52.00 for the service I think that if your employees don't want to provide good services they should not be working. I would not recommend your salon to anyone if anything I am trying to tell as many people as I can how bad this salons services are. This salon needs to make some major changes.

I have done home perms my whole life. The week before Christmas I decided to "pamper myself" and get a professional perm. I told the stylist in Shiloh, IL only two things: "My hair takes curl very easily" AND "My hair has to stay one length from the top to the back because I had radiation therapy (cancer treatment) 25 years ago and the hair doesn't grow on the back of my head/neck."

When I got done with the perm, she cut tons of hair because the ends of my hair didn't take the perm and were completely straight.

She did cut the hair into layers, even though I had stated that I didn't want it cut.

Today I went back to show them how fried/awful my hair looks. They refused to refund my money ($65) and offered to give me a "conditioning treatment."

I told them I didn't want them to do anything else to my hair. That I had to wear a Santa hat the whole week of Christmas -- and that my hair is the laughing stock of my family.

The manager simply refused to refund my money.

I WANT A REFUND! -- and I will never return to Fantastic Sams . AND I don't have to tell people how bad it is -- they just look at my hair. My hair has not been this short since I had chemo and radiation. It will be 6 months before I can even try to curl it.

BAD, BAD job. I would like a REFUND. I would be happy to send photos to the corporate office of "before" and "after."

Before new years, totally destroyed my hair, uneven, overcut, stylist never listened to me, Owner called back to put a show of my stylists have many happy customers and when you left, you were not mad, If you want to screw your hair right before new years, if you have real nice gorgeous hair that every one complements and you want to be like, "OMG what happened to your hair, If you want to call the owner and owner says, every one says your hair was fine when you left, if you want to encounter a nightmare for your new years. Then Fantastic Sams West St Paul(Dec 2009 was my experience) and Fantastic Sams inver Grove heights, MN ( April 2009 was my experience) is where you can send your enemy to get her hair ruined. The sad part is you are hurt, your hair is runied, then you get a diplomatic defense specialist owner who wants to tell you, " you are the problem, if you are not happy with your hair", "you are the problem if you told stylist to do sth and she did opposite, you are the problem, because 10 Minutes communication is not enough, you are problem, because some one else asked you to cut your hair and you have told her, when the lady I spoke with, knows what I need to be done, you are the problem, because you accept, to go to a cheap place, pay cheap money, you risk to get your hair to be ruined, that is what you feel you are getting, I kept telling the owner, I am sorry, you are telling me, I am not aware my hair is ruined, because you I was seen tipping your person, because I did not scream, , , ..., I am writing this, because as a woman I understand, how important this is to us, and how painful it gets when we get our hair ruined and over cut. Specially that to my experience, the owners of such Salons want to tell you, it is your fault, you are over sensitive, lets ruin your hair before New Years, so what, it is going to grow back, ...Ok, it is a Cheap Salon, Ok, you risk it when you go there... but I am telling you may be you can pay few more dollars and do not Risk going to Fantastic Sams West St Paul, MN... or Fantastic Sams, Inver Grove heights, MN. Because the Pain is sever and all you get, IF YOU GET IS YOUR MONEY BACK NOT YOUR HAIR.

Wife got her hair cut in Owosso mi. for the second time.

1st time the male hair stylist went to where my wife works and apologised, wife accepted and went back to him again.

this time it was worse. tried the manager route and have been met with an aggresive, doubting individual, uses leading comments like "you know" trying to get you off her back. stay away from this place. this guy trashed the owner of the store who is a micro biologist working in lansing mi using the store as a tax write off. nice...resolutions end at the store. no satisfaction... wife may have been in error for going back but felt he was sincere.

I went to Fantastic Sam's yesterday and came out with the worst haircut I have ever had! It looked good until I got home and discovered how she butchered the back of my head. Sara (at the West Bend, WI location) spent more time interested in the conversations next to her that I had to ask her numerous times if she heard what I said - "umm hmm." I asked her if she knew how to feather and layer my hair - I could have done a better job myself! Don't bother wasting your money - spend a few more dollars and go to a reputable stylist. Another tip - never trust someone who has PINK streaks in her hair to cut your hair! Total waste of money.

They let me wait while they sit and chat, then ruined my hair with uneven cut, over cut 3 inch than I told her... pissed me off.
NEVER GO THERE AGAIN EVEN IT FREE - or I will get un-trained people with lack of basic skill and customer service.

My 92 year old Mom wanted a Permanent in her hair for Christmas.
I took her to Fantastic Sams located at 1524 W. University Blvd. in Jacksonville, FL on Saturday, December 19, 2009. I was surprised that we could walk right in and get a perm immediately, no appointment, no waiting. That should have been a warning to me.

The hairdresser was J. Washington. I asked that he give Mom a “curly” perm and he showed me two rod sizes and asked which one I wanted used. He wanted to use the larger white ones “To avoid frizz” but I chose the smaller grey ones for she wanted an easy care hairdo with lots of curls.

He wet her hair, but did not shampoo it, in preparation for the perm. After the perm was finished he prepared to cut her hair and I told Mr. Washington that I was not a hairdresser so I needed his advise about the cut…please tell me whether or not a blunt-cut, with the hair length to come to the bottom of her ears, would give us the desired curly style. He assured us that it would, however, when finished he had left her hair somewhat longer than we had asked. We did not complain.

By the next morning it was obvious that the Perm did not take at all, Mom’s hair was poker straight, so on Monday morning we went back in the shop. We had attended a family Christmas Party on Sunday, and everyone was shocked to learn she had spent the day before in the beauty shop.

There were two different operators in the shop when we returned and they looked up Mom’s records and said that Mr. Washington “Must have done something wrong with that perm.” It was finally decided that perhaps he should have shampooed her hair before Perming it.

Both operators said that they would RE-DO Mom’s hair for her. They did, this time using tiny PINK rods, to get the desired CURL. As Mom was finished and getting out of the chair a woman who claimed to be the “MANAGER” (name unknown) came storming into the shop in an agitated state and confronted me saying “THIS PERM IS NOT GOING TO BE FREE, ” and that I was going to pay “FULL PRICE FOR THE SECOND PERM”

She claimed that I had “Asked for the grey rods” and that I had “Asked for the blunt-cut.”
Neither claim is correct. Somehow, according to her, this was supposed to be the reason the Perm did not take in Mom’s hair.

The only reason I allowed them to Re-Perm Mom’s hair is because they had indicated to us that they would make the first perm good because Mr. Washington must have done something wrong for her hair to look like that.

Before I could get out of that shop this “Manager” embarrassed both me and my Mom and been very verbally abusive….she had called me both a liar and a thief.

When I went to the front desk to pay AGAIN for this perm so I could get out of there, this “Manager” came stomping up to me and demanded in a loud voice “YOU THINK YOU ARE GOING TO WALK OUT WITHOUT PAYING ME, DON’T YOU?”

On Saturday I paid $55.00 for the Perm and on the following Monday I paid $45.00 for the second Perm.

I went in yesterday to Fantastic Sams to get my hair cut, dyed and highlighted. The manager is the one who did my hair 5 hours later I was left with purple, brown, pink and blonde hair. She also used clippers and shaved the back of my hair. I went in and asked for an inverted bob and a red brown with blonde highlights. What I left with was horrible. My mother called in to get the owners name and phone number and the manager who did my hair told her that the owner said for no one to speak to us any more that they would fix it. Why would I ever go back to the woman who took 5 hours to turn my hair 5 different colors and shave my head! I deserve a refund!

The manager Tammy did my hair, what I asked for was an inverted bob and brown and blonde highligts. My hair is short it took her 5 hours when she was done I had purple, pink, blonde, and brown hair and she shaved the back of my head. My mom called for me to file a complaint and she refused to give her the name and phone number of the ower stating They both believe I was completely satisfied with my hair we insisted on the owners name but the manger said no and she wouldn't speak to us anymore. I have asked for a full refund and they have refused.

I visited fantastic sams last week to get my hair colored before my wedding. I asked for a full foil and all over color.. The lady who was NOT doing my hair walks over during the consultation with my stylist and says.. "Ooh, your hair is actually considered to be "Extra Long!" I thought she was kidding! My hair is only just past my shoulders.. So I continued with the service. So the foils were in my hair, and the color was on, meanwhile - bleach is in my hair- my stylist decides to take on another haircut while I am just sitting there waiting.. turning whiter and yellower. Finally she rinses my hair and half way blow dries it because they were closing. Upon checkout the other lady who was NOT my stylist comes to the desk and charges me for the "extra long" hair, and 4 bowls of color that wasn't even used on my hair! I didn't even get a chance to really decide if I liked my hair or not because they were closing and were more concerned with going home than how my hair looked.
I was charged 170.00 and even gave my stylist a 14.00 tip in cash. The other stylist should have minded her own business instead of trying to "teach" this new stylist how to rip people off.
I contacted the manager the next day and she asked me to come in and show her my hair. So I did.. She said my hair actually IS considered "extra long" So I asked her if I could see the chart they follow to determine length. The picture she showed me had a girl with hair down to her chest.. And appartently ANYTHING past your colar bone is considered EXTRA LONG. No.
They told me how great my hair looked just to get me out of there, but when I went to do a practice updo one whole side of my head was missing highlights and in my bang area, also NO highlights. It looked horrible!
So I tried getting a hold of this Manager, Pam, for a whole week by the time I just went somewhere else to get it fixed - another 70 dollars out of my pocket because Fantastic Sams does NOT care about your hair.. Only the money they can put in their pockets.

So very dissapointed. DO NOT GET COLOR DONE AT FANTASTIC SAMS!

I called the day before to check around on prices for a highlight and cut because I had an exact amount of money to spend, I called a few places and finally called Fantastic Sam's in Boonton, NJ. I specifically told them I had a certain amount of money to spend and they stated that the total cost would be $50 for highlights and $25 for a cut so the total was to be $75.00.

I called once again before coming and even stated to them "Hey I have an appointment in a couple hours for a highlight and cut and I need to know the total price so I can bring the exact cash with me" once again they informed me it will be no more than $75.00 total. I went in and Kelly cut and foil highlighted my hair. Just so you know I have very short hair. Ive had this procedure done a million times in my life and it went as normal and took about the same amount of time and work as any other time Ive had a highlight/cut done. Nothing special happened nothing more or less than was supposed to. Upon checking out the receptionist said "Okay that'll be $102.95. I was like um, I called two times to be ensured that it was $75.00 and the stylist was standing right there and said well I had to do extra work on your hair and had to use six extra foils and charge $4 for each extra foil so the extra wortk she did came to almost $30 more than promised. I was embarrasssed because I did not bring $102 as I was ensured two separate times it was going to be $75. I had to go get my credit card and use that! This pissed me off totally! Then she was like d"okay how much tip will you be leaving on your card today? Not like would you like to leave a tip... I even gave a decent cash tip even after being ripped off and that didn't seem to please anyone. So basically I spent over $110 for something promised to be $75 or less. Most of the reason I'm mad is because I called TWICE to MAKE SURE of the price and I also am upset because I am 100% sure there was no EXTRA work done or any EXTRA foil used on my already short hair!

UPDATE: So my husband works next door and went to talk to the manager and was told we'd get a refund if I was not told ahead of time about the charge and that the manager was going to speak to the stylist Kelly and ask her if she informed me of the extra money (which I'm 100% sure she DID NOT TELL ME) The manager never got back to him so he called back and she said that per Kelly she told me because the manager told him "sorry we arent going to be able to help you have a nice day honey" and hung up on him...

NEVER GO THERE - or you will get un-trained people with lack of basic customer service skills. spend the extra money, even just for a trim or you might have 4 inches cut off your hair and pieces sticking out and rude people telling you to "ENJOY" the horrific hair cut. went to have my hair TRIMMED. Was about 3 inches lower than my shoulder. simple hair cut, long layers on very straight hair, they ended up TAKING OVER 2 inches, now at my shoulder length, not even 10 minutes on it and i left with wet hair. got home, it dried i was HORRIFIED. IT looked like my 2 yr old neighbor took the scissors to my head. There were pieces just CUT up to my CHIN STICKING OUT.Called back and they told me to come back and that the head stylist/manager would fix my hair free of charge. went back, she was very rude as i was sitting there in tears. TOLD ME THE HAIR CUT WAS A GOOD ONE THEN OVER 2 INCHES WERE CUT OFF AGAIN AND NOW MY HAIR WAS UP TO MY CHIN. The parts that were sticking out didn't look as bad, not like a child cut them, but still just as outrageous. she told me "GO DYE YOUR HAIR AND THE HAIR CUT WILL LOOK LIKE IT SHOULD" two days later, asked for my money back. then was told to enjoy the bad hair cut.

i went to fantastic sams hair salon in inverness fla on monday may11, for just a hair tri. and to have my hair thinned out, got home and realized the lady that cut my hair had left my hair uneven and in some spots not even layered like she was instructed to do. many occasions she would stop cuttung my hair to talk to the girl working next to her about them going to tallahassee for the weekend. then would return to cut my hair. then she would have to look and see where she left off, then she woud try and go so fast to hurry to finish with me so she could finish her conversation with the other girl about going away, never again would i or even suggest fantastic sams to anyone, they are rude at this location and therefor i am not the only one to have problems with this inverness location of fantastic sams, recently i have found out about others with the same probelms . since this i have had to REPAY! some other better suited person to straighten my hair out, and this is not right but what am i to do other than try to get the word out DO NOT USE FANTASTIC SAMS IN INVERNESS FLA! you will have to pay double to get it redone...

I went there to get a simple highlights. Nothing out of the ordinary. She did the highlights in foils. Everything was fine until I got under the dryer. The back of my head started to burn terribly. I jumped up and started puling the foils out of my head since the hairdresser would not. This resulted in my hair falling out and having a bald blistered open wound on the back of my head that was about 2"x2". Took five months and about 20 doctor visits to get the wound healed. It was still bald. I was then referred to a plastic surgeon. I have since had 3 surgeries trying to replace the hair. Nothing has worked and I still have a bald spot along with hideous scars from all the surgeries now. The plastic surgeon did a scar revision too. That part is still awful. I have a lawsuit against them. I would not suggest going to Fantastic Sams, at least in Florida.

I worked for Fantastic Sams three different times. I am not sure about their health benefits, It depends on the Franchise owners if they send you to their knowlegde classes on colors, perms and prouducts. The classes are great, good information. It depends on the franchise owners, if your hours will be divided between one or more shops, your schedule might not be the same each week, and you get sent home when it's slow. your down time might be spent cleaning things that ARE ALREADY CLEAN.

I was charged 62.5% more for my hair cut. because my hair was "long" and "thick" I am not sure what that means. My hair is a little longer than my shoulders and healthy. They did not tell me what I would pay extra until it was too late to do anything. I only went to this CHEAP place because I wanted to save money, instead I was ripped off. It is wrong to make up prices after services are provided. It was a rip off.

I used to work for these fake people. They are the worst people to work for. They promise you one thing and do another. The owners claim to be Christians and talk more about the people that come in there than i have ever seen. I hope they go down in business and i will see that they do. my clients refuse to go in there because of the atmosphere they have made. When the owners come in everyone freezes because she is so bipolar you never know what you are going to get. For anyone that goes there please don't waste your money and support these fake owners that treat their employees like crap!

My Wife went there today for a simple hair trim. Her hair is straight, parted in the middle. She asked for it to be trimmed to the level of her chin. The result was a VERY uneven cut, above the bottom of her ears. They left her hair wet and uncombed. I was shocked to see her when she arrived home. She wept after looking at herself in the mirror. Her hair looks like that of a little boy.

I called to complain, to be greeted by a woman (Nora) who spoke in broken english and hung up on me when I asked to speak to the management. I called back two more times, and reached an women who spoke good english. She told me that one of the owners would respond to my call, but 'don't hold your breath'. No response to that call, WELCOME TO AMERICA 2008!