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CB Online Shopping Farfetch they do not honor what they've put up on their website and neither do their suppliers
Farfetch

Farfetch review: they do not honor what they've put up on their website and neither do their suppliers 45

D
Author of the review
5:24 pm EST
Review updated:
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I ordered a pair of Volta boots today at the price of EUR100 and shortly after I received an email from RBS confirming that my payment successfully went through I received another email from Farfetch saying that my payment has been refused and hence my order cannot be completed. I emailed them again and got a reply saying my credit card would be credited for the amount charged few days later so in fact my pament did go through. So i went to the website to check on the boots again and the price had gone up to EUR168, this all happened within 3hours since I placed my order. Farfetch intentionally cancelled my order so they could mark up the price. They DO NOT honor what they've put up on their website and neither do their suppliers. DO NOT BUY FROM THIS SHOP!

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Renee Bernardo
US
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Jan 07, 2024 5:07 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I believe the bags are fake and need it authenticated. I spent a lot of money on 2 Dior bags and believe both are fake.

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  1. Farfetch Contacts

  2. Farfetch phone numbers
    +44 20 3750 1250
    +44 20 3750 1250
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    +44 75 5728 0789
    +44 75 5728 0789
    Click up if you have successfully reached Farfetch by calling +44 75 5728 0789 phone number 3 3 users reported that they have successfully reached Farfetch by calling +44 75 5728 0789 phone number Click down if you have unsuccessfully reached Farfetch by calling +44 75 5728 0789 phone number 1 1 users reported that they have UNsuccessfully reached Farfetch by calling +44 75 5728 0789 phone number
    50%
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    Global Head Of Communications
    +44 77 8840 5224
    +44 77 8840 5224
    Click up if you have successfully reached Farfetch by calling +44 77 8840 5224 phone number 0 0 users reported that they have successfully reached Farfetch by calling +44 77 8840 5224 phone number Click down if you have unsuccessfully reached Farfetch by calling +44 77 8840 5224 phone number 0 0 users reported that they have UNsuccessfully reached Farfetch by calling +44 77 8840 5224 phone number
    Vp Communications
    +1 (917) 821-0997
    +1 (917) 821-0997
    Click up if you have successfully reached Farfetch by calling +1 (917) 821-0997 phone number 0 0 users reported that they have successfully reached Farfetch by calling +1 (917) 821-0997 phone number Click down if you have unsuccessfully reached Farfetch by calling +1 (917) 821-0997 phone number 0 0 users reported that they have UNsuccessfully reached Farfetch by calling +1 (917) 821-0997 phone number
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  3. Farfetch emails
  4. Farfetch address
    The Bower, 4th Floor, 211 Old Street, London, EC1V9NR, United Kingdom
  5. Farfetch social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
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they do not honor what they've put up on their website and neither do their suppliers
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