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FedEx Complaints 1760

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2:03 pm EDT
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FedEx Insurance settlement

I shipped a bronze statue to a customer and somewhere along the line Fedex completely destroyed both the box and statue as well as the marble base but still delivered it. This was my first claim to FedEx I sent FedEx all the required photos showing the deplorable condition of the box & damaged statue and added a copy of the Etsy invoice showing what the buyer paid but I only received a settlement check for $148.49 because I forgot to mark the box that asks how much the item is worth. Why did FedEx not contact me asking for this info or at least why did a prompt not come up telling me that this field is required like they did with other fields I almost forgot to fill?

Because the statue is valued at $895 I insured it for that amount and like an honest merchant, I immediately refunded the entire amount of $895 plus tax to the customer but I am saddened and furious that a large, rich company like FedEx can get away with cheating a struggling woman owned company like mine of her rightful settlement. The person at customer service number was of no help at all.

Desired outcome: Please refund the correct insured amount of $895.00 plus 48.49 shipping I paid plus an apology.

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9:50 pm EDT
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FedEx Parcel delivery

I refer to a delivery tracking #[protected], I received a text informing me that this would be delivered 31/8/22 and had to be signed for, iwaited all day 31/8/22 no one came no one contacted me as to what happened. Thursday 1/9/22 I had to go out before I left at 10am I collected letters from my letter box, when I returned at 11.30am your driver had left a sorry we missed you card in my letter box dated 31/8/22 10.28am. By the way he did not have correct tracking # on card last 2 letters unreadable. Iheaded into fedex carrington to pick up my parcel 30km round trip, I was informed that it was at a newsagent 10km west of my home in cameron pk, when I got there your driver was there sweet karma I fronted him about not ever coming on31/8/22 as arranged by text by you, but instead leaving a card in my letterbox 1/9/22 with the day before date he immediatly claimed it was not him, that he was of that day, if you check this item has been claimed to have been delivered at 4.36pm 31/8/22 & acard left in my letter box 10.28am telling me to pick item up. Do the maths your drivers a liar

Burt van der zee 1 ferndale st glendale 2285 [protected]

Desired outcome: WELL IT COST ME HOURS OF WASTED TIME, ABOUT $25.00 IN FUEL, PLUS ORIGANAL $20.00 FRIEGHT CHARGE. I WAS TREATED VERY BADLY. I WOULD SUGGEST THIS PERSON THAT WORKS FOR YOU HAS DONE THIS BEFORE AND I AM SURE WILL DO IT AGAIN

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11:32 am EDT

FedEx Recovery collections department sending a letter requesting I update my credit card for a declined payment

I received a letter from Fed Ex, P.O. Bo 371461 in Pittsburgh, PA [protected] stating that they recently sent me an invoice and letter advising that the credit card listed on my FedEx account declined payment for a shipment that I charged to that account. I did not open an account with FedEx and I have not made any recent shipments. Someone recently stole my credit card information forcing me to cancel that card. They have been ordering things on Amazon in my name, ordering things on Chewy, etc.

The letter claims that my account number is [protected]. Belinda verified that it was connected to my name but I never set up that account. The letter requests that I update my credit card data which I have no intention of doing. the url provided was http://www.fedex.com/us/account/fbo and is not an https url.

I called Customer Service and spoke to Belinda and then John who transferred me to the fraud department. After 40 minutes on hold, I was connected to the survey and then the call was terminated.

Desired outcome: I would like this to be settled, my good name cleared and the fraud investigated. I will not be updating my credit card information for a shipment I never made. Please help resolve this.

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7:31 pm EDT

FedEx Failed to deliver package on time

I am Dr Lila Cherry. I am a Lymphoma patient. My son mailed me my Immunotherapy Capsule from Houston to Lufkin where I reside. I will be scanning in the tracking receipt which shows that the package which was mailed on 9/1 and should reach Lufkin on 9/2 When I did not receive it on 9/2 I called and talked to customer service. They said they can track it and can have it delivered on 9/3. I called 3 times over the course of 9/2 and 9/3. Even though the automatic message said it will be delivered late evening on Tue the customer service Reps continued to give false reports to me as well as my son. Fed Ex in houston gave false information to my son. Otherwise he will not have chosen Fed Ex for mailing my packet. My son as well as I were given false information by Fed Ex customer service. Hence my filing of this complaint. Please look into this matter and I need a resolution.

Thanking you

Lila Cherry M.D

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7:29 pm EDT
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FedEx 9261292700850032118099

dear fedex, you are the absolute worst delivery service ever. you suck.

i have been waiting on a package for 4 days . each day fedex sends me a message saying it will be delivered today , but no show. i want my package. if had a chose of witch carrier to use it surely would not be fedex. this is not the first time this happened, many of my deliveries are delayed with fedex.

Desired outcome: i would like an apology and an answer as to why this continues to happen

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5:46 pm EDT

FedEx An item that was stolen

On August 5th at 3:35pm, FedEx delivered a 65” Samsung tv at my address at 1411 McMaster Dr Myrtle Beach SC. I have a security system with cameras and could see the driver put the box just inside my open garage door. It was open with stacks of boxes and paper from moving into our new home.

The driver went back inside the truck and that was the end of the video. My Wi-Fi system went down for about 10 minutes and when it came back on the tv was gone. I believe the driver pulled out of view and disconnected my system for just the right amount of time to drive back into my driveway and take the tv, and then turned the system back on and left.

I filled a police report and they are trying to get some video from a neighbor. And will try to get prints from the removed top covering the circuitry.

This is the only possible explanation that makes since. I have written this tv off and don’t expect to get it back. But, I think it’s worth your time to look at this individual to see if any other incident’s have taken place.

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2:28 pm EDT
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FedEx Lying about attempted delivery

Because my front office is closed because of Labor day being on Monday, I decided to sit down there to catch the delivery driver. No one ended up coming to the door, I just saw the FEDEX truck drive right past without stopping. When I checked the tracking information the driver had marked it as "Customer Not Available or Business Closed", that is NOT true AT ALL. I was there, the driver just never made an attempt, they never even got out of their truck.

Desired outcome: I would like some sort of compensation for this, I sat in the lobby of my building since 8AM waiting for that delivery!

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Meredith8
Fairfax, US
Sep 04, 2022 3:25 pm EDT

I have had the same type of experience. Stayed home and by the front door to catch the driver. No person ever stopped or came up the driveway. I also got the notification that a delivery attempt was made when they did not

D
Author of the review
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Djharde1
Long Beach, US
Sep 04, 2022 3:42 pm EDT
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Replying to comment of Meredith8

It's really infuriating because I literally watched the truck drive right by my apartment.

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C
9:24 pm EDT

FedEx Adam at fedex on cottle road

Hi

On 9/3/22 at 550 pm. (And I’m really hoping that you can refer back to any surveillance you may have in your store) just so you’re aware about your employee Adam. This is twice that I have been to your location on cottle rd while he happened to be working. He’s very rude to customers in the way he explains things and talks to us. Which is ok -you could have a bad day and I understand that. However, today I went in at about 550pm rushing from work to return an item. I walk into your store at 5:52. Only to hear Adam huffing and puffing about how they’re going to close in 8 minutes and if I knew that? Yes, obviously I do know that because it says you close at 6pm?

I don’t see what the problem was if I made it way before closing time. Obviously he was inconvenienced. You should be helping your customers regardless if it is 6 o’clock or not. Whoever is in the building by 6 o’clock. But anyway I didn’t say anything I was waiting in line and told him ‘yes I know’.

The lady in front of me was returning shoes. Adam grabs the boxes she brought in and throws them behind him. Which is the same thing he did to me the first time I came in. And throwing the box as an inconvenience not explaining to me that that’s not needed to make a return.

It wasn’t until the third customer who now walked in behind me that he starts complaining even more. He’s talking to himself which we can clearly hear in the lobby area. Saying things like ‘oh no great they all have to come in at the last minute. This is a weekday thing- not a weekend thing, so annoying’. If you’re going to think that’s yourself that’s one thing but if you’re really going to stand there and verbalize it about irritated you are of your customers? That’s not right. Makes me not want to ever go to your store again. Your employee is ‘So annoyed’ With the customers coming in maybe he fails to realize that it’s your ‘customers’ that are keeping your location open. If it wasn’t for our business he wouldn’t have any business, or a job.

This Has to be the worst service I’ve ever received at a FedEx. And I don’t know how he’s getting these great reviews on your site? This is the second time I have dealt with this man on two separate occasions. Horrible customer service he should not be working with the public. I doubt that you guys will even say anything to him or mention this to him or probably can care less. I could’ve mentioned this to him myself and embarrassed him. However, I’m returning a package I need to make sure that that package gets returned and nothing ‘coincidently’ happens to my items.

If your employees aren’t happy with their job they should not be working in customer service.

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8:51 pm EDT
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FedEx Packages not delivered!

I was supposed to get two packages on 09/02/2022 between 7:50 am and 12:25 pm. I waited all day with windows open so I would not miss delivery. At 8:00pm, I received two emails saying package could not be delivered as no one was home! Driver DID NOT attempt delivery! I was on the front porch! One package requires an adult signature, one does not. If driver attempted delivery, one would assume package not requiring signature would have been delivered! No attempt was made! I normally get my packages before noon, but lately they are being delivered late in the day. New driver? This is unacceptable!

Desired outcome: Deliver my packages in a timely manner!

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Update by Slfranken
Sep 02, 2022 8:56 pm EDT

Plus, no tag was stuck on the door two days in a row!

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6:56 pm EDT
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FedEx Delivery to wrong house

Reference FedEx shipment [protected]. This was delivered to my neighbor's house instead of mine. My neighbor brought it to me, so it is not missing. I just wanted the company to know this occurred. I tried the online virtual assistant, which proved to be useless as there is not enough typing space to answer the questions fully. I did receive a delivery email, but as I said it went to the wrong house. this occured on September 2, 2022. The delivery was recorded by FedEx at 4:16 PM. Since I now have the package, this is for the delivery manager's information only.

C.B.

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3:25 pm EDT

FedEx FedEx delivery

I was notified by text that my delivery needing a signature would be delivered 8/29/22. It was not, and that evening I received a notification that it was delayed and would be delivered 8/30. It was not. My husband called customer service, and they said it was again delayed but would surely arrive 8/31. He was dubious as the tracking at that point said it was in MD and we live in VT. So for the 3rd day I stayed at home, waiting in the main room of my house near the front door, as I have seen them drive up and turn around and leave before I could run down the steps. They have also said they attempted delivery before when I have been at home and seen no one. I sat near the door, and I have 2 dogs that bark if there is a car that stops at the bottom of the driveway, and clearly let me know if someone is here. USPS made a delivery. The big gas truck made a delivery. At 1:52 PM while sitting on the couch next to the front door with my phone next to me where I had been sitting over an hour, I received a text that a delivery attempt had been made. The dogs were in the room and had not barked, there had been no one in the driveway or at the door. I called customer service, which is very difficult to find on the website. I am sure my frustration showed in my voice as I explained how no delivery attempt had actually been made. She assured me that it was just the first attempt, and they would try again tomorrow (9/1/22). I cannot keep staying home. Could they deliver to the Walgreens 6 miles away. No, the (25 lb) package was too big. I asked if they would deliver by 10AM to my home please. (They never like to specify when they will deliver) No. They would specify that it should be delivered by noon. She would ask and put a special note. I have plans for the afternoon 9/1. The dogs barked at noon and I was hopeful, but it was just the garbage truck at the bottom of the driveway. It is now after 3 PM on 9/1/22 and it is still not here. Again, I have been in the front room waiting all day. I have so much to do. Such inconsideration for customers

Desired outcome: Delivery of package to my home

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11:02 am EDT

FedEx Fedex ground truck hit my vehicle!

On June 28, 2022 a Fedex ground truck hit my vehicle. I called the police and they came and filed a report. The report clearly states that the Fedex driver was at fault. I had the right of way and the Fedex truck was parked illegally in a no parking zone and the driver said he did not see me and when he was backing up to leave he hit my passenger door. The driver admitted it was his fault and the police report states it was his fault. We turned this incident into our insurance company and contacted the Fedex insurance company and now after 2 months they have stopped taking our calls and will not process the claim.

Desired outcome: All we want is the claim processed so we can get our car fixed. The estimate is less than $ 2600.00!!!

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6:13 pm EDT

FedEx Delivery

My Fed Ex delivery man was here for 30 sec, I went out to sign and he jumped on his truck and ignored me. I immediately called the customer service number and the gentleman helped me. He called the terminal and they said he would be there asap. That was at 3:14 and it is now 6:10. I am so mad at this incompetence. By the way, I have it on my ring doorbell. My tracking number is [protected].

Tom and Kerri Funovits

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3:32 pm EDT
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FedEx Package delivery

Drivers don't follow the directions from your delivery manager on the website.

Delivery today was left in front of my front door and door could not be opened from inside. Large sign on door directs where packages should be left and enrolled on your web site for delivery manager indicates location.

Have had multiple packages missing because they have been left in wrong location.

Desired outcome: Deliver to proper location.

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11:49 am EDT

FedEx Trying to call fedex

It is impossible to reach anyone at FedEx. The auto attendant does everything possible to ensure you cannot get through. I Called yesterday and today for FedEx to pick up 4 boxes they delivered here that DO NOT BELONG TO US. Now, someone is on the phone for the third time trying to reach a real person. This is ridiculous and the exact reason we REFUSE to use FedEx and only use UPS.

Desired outcome: Come pick these packages up as soon as possible - they are blocking our dock

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10:17 am EDT

FedEx Nutrisystem delivery

did not ring bell

[ never rings bell] left 25 feet from front door on wall by the street package- should be on front porch and ring the bell! TRACKING NUMBER [protected]

Desired outcome: TALK TO THE DRIVER ON THE DELIVERY ROUTE TO RING THE BELL AND PUT THE DELIVERY AT THE FRONT DOOR

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3:12 pm EDT

FedEx Unsafe fed ex driver operation 8/25/2022 2:26 pm millville ma

I was traveling north on chestnut hill road between Millville MA and Mendon MA

2:26pm on Aug 25. This a two lane country road. I am a motorcyclist. A Fed Ex vehicle was parked along the road appeared to be a residential delivery. Yellow parking lights were visable and on. I slowed as I approached then accelerated to pass on the left. As I was passing the truck made an abrupt turning move left back onto the road. It was an extremely close call less than a foot. very scarey. There was no turning signal. It was apparent the driver did not look before attempting to pull fully back onto the road

Desired outcome: the driver of this vehicle needs to be identified and whatever fedex protocol is for unsafe vehicle operation that person should be held accountable

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12:35 am EDT
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FedEx Passport fee

I went to Fed ex office to get my passport renewed, got the pictures taken, paid the $15 dollars, then they told me to go on line to fed ex , com, so I did , filled out the forms, to apply , then I had to pay $246 dollars, then I had to finsh up with the US government, and had to pay $208 dollars, seems like I overpaid, if you go to the nystate passport information , you do not pay $ 246 , I would like a credit from Fed Ex, I feel like this was a total rip off !

Desired outcome: Please refund my money , no passport cost almost $500 dollars, I would like at least $200 back .Thank you for your time

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9:37 pm EDT

FedEx On time delivery or lack there of

After having difficulty with a shipment being delayed Walmart was nice enough to give me a refund and a discount on my next order. On Aug. 23rd I ordered items that Walmart said would be delivered on Wed. Aug 24th. Walmart was correct, the items shipped from a town 130 miles from me Laurens, SC and was according to FedEx was on the truck today for delivery only they never got around to delivering them. The item was out for delivery at 7:22 am this morning and they couldn't get it delivered on time. Maybe if they spent less time and money on NASCAR and more time and energy on their paying customers they could keep delivery dates and be on time for a change. I want to assure FedEx that since they couldn't care less about Walmart's customers, I am going to work hard to make sure Walmart will soon care less about FedEx. Only way to get their attention is hit them in their wallets

Desired outcome: None, just want people and Walmart to know how little FedEx cares about them our their customers,

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12:02 pm EDT
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FedEx Delivery of perishable items. Driver left on deck we never use. Didn’t know it had arrived until I called the seller and they showed delivered

I am very unhappy in your decision! I order a lot of things from Amazon. And the UPS driver hasn’t had any problems in delivering our packages to our back door. Whoever your FedEx driver was that day, delivered these products to a deck that we don’t use, which has 1 entry door into our breezeway. Your driver could see leaves on our unused deck… I disagree with your denial & advise contacting this driver regarding further deliveries, & since I don’t have the option to choose which delivery system the seller uses!

You have upset a veteran & senior citizen living on a fixed income… so, if your choice is still to deny my claim, I will make sure all my family, friends, & acquaintances know how this was handled.

Desired outcome: The best outcome is to be reimbursed for my charges, since it was perishable, we had to trash all the contents.

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Update by Pam Trosper
Aug 24, 2022 12:08 pm EDT

Perishable items, driver left outside where we couldn’t see the boxes, as we don’t use that deck. Apparently this driver isn’t aware our delivery’s all go to back door of our home. Very unhappy customer

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About FedEx

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FedEx offers a range of shipping services for both individuals and businesses, including overnight, express, and ground delivery. They also provide freight services, logistics solutions, and e-commerce support. Customers can track shipments and manage deliveries via the FedEx website or app.
How to file a complaint about FedEx?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required personal information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with FedEx. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with FedEx. Mention key areas such as delivery issues, customer service interactions, package handling, and any discrepancies in billing or charges. Include relevant dates, locations, and any communication with FedEx representatives. If you attempted to resolve the issue, describe the steps you took and the responses received from the company. Clearly articulate how the issue has impacted you personally, whether it be inconvenience, financial loss, or other negative effects.

5. Attaching supporting documents: Attach any relevant documents such as receipts, tracking information, correspondence, or photos that support your complaint. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with FedEx. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, an apology, or corrective action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. You will receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any updates or responses to your complaint. Engage with any replies from FedEx or other users to provide additional information or to follow up on your complaint.

Overview of FedEx complaint handling

FedEx reviews first appeared on Complaints Board on Oct 26, 2006. The latest review Rigby id facility drivers are petulant 2yr olds was posted on Nov 14, 2024. The latest complaint Paid for overnight shipping- didn't deliver/said business closed or customer not avali was resolved on Jul 20, 2022. FedEx has an average consumer rating of 1 stars from 1783 reviews. FedEx has resolved 164 complaints.
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  1. FedEx Contacts

  2. FedEx phone numbers
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    800 033 339
    800 033 339
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    800 988 1888
    800 988 1888
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    +1 (800) 209-6161
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    120 003 200
    120 003 200
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    +1 (877) 339-2774
    +1 (877) 339-2774
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    Canada, Tech Support
    +44 345 607 0809
    +44 345 607 0809
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    +44 247 670 6660
    +44 247 670 6660
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    +61 132 610
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    +55 112 169 7000
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    +54 810 333 3339
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    Argentina
    +43 800 123 800
    +43 800 123 800
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    100%
    Confidence score
    Austria
    +32 27 527 575
    +32 27 527 575
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    100%
    Confidence score
    Belgium
    +45 70 233 332
    +45 70 233 332
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    100%
    Confidence score
    Denmark
    +358 10 800 515
    +358 10 800 515
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    100%
    Confidence score
    Finland
    +33 140 855 660
    +33 140 855 660
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    100%
    Confidence score
    France
    +49 61 076 840 660
    +49 61 076 840 660
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    100%
    Confidence score
    Germany
    +39 199 151 119
    +39 199 151 119
    Click up if you have successfully reached FedEx by calling +39 199 151 119 phone number 2 2 users reported that they have successfully reached FedEx by calling +39 199 151 119 phone number Click down if you have unsuccessfully reached FedEx by calling +39 199 151 119 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +39 199 151 119 phone number
    100%
    Confidence score
    Italy
    +31 800 0222 333
    +31 800 0222 333
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    100%
    Confidence score
    Netherlands
    +47 63 940 300
    +47 63 940 300
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    100%
    Confidence score
    Norway
    +351 707 244 144
    +351 707 244 144
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    Portugal
    +7 495 788 8881
    +7 495 788 8881
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    100%
    Confidence score
    Russia
    +34 915 209 060
    +34 915 209 060
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    100%
    Confidence score
    Spain
    +46 40 169 160
    +46 40 169 160
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    100%
    Confidence score
    Sweden
    +41 448 744 160
    +41 448 744 160
    Click up if you have successfully reached FedEx by calling +41 448 744 160 phone number 1 1 users reported that they have successfully reached FedEx by calling +41 448 744 160 phone number Click down if you have unsuccessfully reached FedEx by calling +41 448 744 160 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +41 448 744 160 phone number
    100%
    Confidence score
    Switzerland
    +90 444 9339
    +90 444 9339
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    100%
    Confidence score
    Turkey
    +966 122 329 999
    +966 122 329 999
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    100%
    Confidence score
    Saudi Arabia
    +971 42 183 860
    +971 42 183 860
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    100%
    Confidence score
    UAE
    +852 27 303 333
    +852 27 303 333
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    100%
    Confidence score
    Hong Kong
    +65 67 432 626
    +65 67 432 626
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    100%
    Confidence score
    Singapore
    +82 23 338 000
    +82 23 338 000
    Click up if you have successfully reached FedEx by calling +82 23 338 000 phone number 1 1 users reported that they have successfully reached FedEx by calling +82 23 338 000 phone number Click down if you have unsuccessfully reached FedEx by calling +82 23 338 000 phone number 1 1 users reported that they have UNsuccessfully reached FedEx by calling +82 23 338 000 phone number
    South Korea
    More phone numbers
  3. FedEx emails
  4. FedEx address
    Three Galleria Tower 13155 Noel Road, Suite 1600, Dallas, Connecticut, 75240, United States
  5. FedEx social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024

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