FedEx
Reviews and Complaints

Tracking numbers [protected], and [protected]. These two packages were scheduled to be delivered on Monday July 5 2021. According to my tracking app they keep going from one Fedex center to another in Washington state and get further away each time they move. Now the delivery date says pending, its like they got lost in the system or something? Customer service is no help and they have no information that can help me.

Vehicle #4326231 parks in our lot (Krist oil Hurley Wisconsin) to go across the street for coffee. This is a private lot and next time he does it, he will be towed

Not good is mild. Terrible, awful, the worst are more accurate. Signed up for text messages for all available. Showed to be delivered 7/5 by end of day. After 9pm, they changed to delivery not scheduled. Customer Service is, for the most part, non existant. Tried blaming holiday. As far back as I can remember, there has been July 4th holiday. Why would you ever schedule a delivery on any day the company was not working? Not scheduled on 7/6/21 either. Say 7/7/21 now but not reflecting in text signed up for initially. No exception shown that was suppose to receive text for either. This was shipped from pet pharmacy for pain medication for 14 year old arithtic dog. The power company gets holidays also, but some have to take holidays on a different day or we would all lose power. If they are closed entirely they should not schedule a delivery for that day, although I was told by one CS rep, they were delivering on 7/5. Totally poor ran operations. Only review FedEx wants is one ? on CS rep - not on the company. They know they are poorly ran apparently, and don't care whether they give good service or not. Between UPS, USPS and them, . They have a monopoly for the most part. Someone, some day will put them to RIP.

Extremely condescending, patronizing staff, including the manager.

Used many excuses to cover incompetence in which an item that I, the CUSTOMER, had PAID for.

Item, which was flat compact disc, could've been secured outside my door, under my doormat, but was left loose. I realize that with covid things are different but theres no excuse.

To whom:

I have made 2 phone calls to report a very dangerous driving issue by a FEDEX driver.

1.Incident happened at 2:47 pm, 7/02/2021 west bound on Kooser Ave @ Ardmore Way in San Jose, CA. I was travelling west bound when a short FEDEX step van ( I think a FEDEX Express) travelling the same direction in front of me pulled off to the right to the side of the road. Then, without signaling, the driver turned left across traffic to change direction. I slammed on my brakes and he stopped crossing traffic lanes because he had pulled in front of traffic in the other direction(east bound.) He waved at me and drove away very quickly.

2.I called FEDEX within 5 minutes to report it and spoke to Jorge. I told him my situation and asked him to whom to report it. He transferred me to Abby. She listened to my story and never asked me my name or phone number. Suddenly, I was transferred to a survey.

3.I called back 5 minutes later and politely asked for a supervisor to report a problem. I was transferred to someone who identified himself as "Marlan, badge number GUARC." He listened to my account and told me he couldn't file a report without more information such as truck number, license plate, etc. I asked for a supervisor. He refused to transfer me or file a report without more information. We repeated our stances many times before he hung up on me.

I would like this issue addressed.

William Cavanagh
[protected]@gmail.com
[protected]

I am dealing with stage 4 cancer so it is so wrong that I should have to address a matter like this that should never happen! Fedex, please get control of your employees, who either have attitude problems toward their jobs or customers, or have no work ethics. You have successfully broken, crushed, or damaged the packaging/products that I have ordered. In one case, we contacted the vendor to recover what fedex broke in shipping, which was nutrients shipped in strong glass containers, then wrapped in cardboard inside the box. What did it take to break that? Not even a drop kick would do that. How would you like to have to clean up the glass from the other products in the same box?
Stop it stop it stop it! Get control of your business and your employees. It's not the romper room and a nursery, you don't have to tolerate bad work ethics and behavior! Please, be americans proud to perform such a wonderful service to we the people!

7-1-2021
I don't want money or "resolution". I just want you to know that today I received the worst customer service of my 69 years on this earth. I was speaking to a nice gentleman for over 21 minutes, who kept telling me "we can't ship that by ground", and I kept answering "I don't care how you get it there, I just need it there tomorrow!"
Finally, after 21 MINUTES, I asked for his supervisor. Her first name is Patricia, and she says she works for the "escalation team" in the Ohio Service Center", but she refused to give me her last name or employee identification number even after I asked for it several times. She was more than rude. She was abusive. She asked me for the same information I had provided several times, to the first person over that 21-minute-long phone call and every statement I made she interrupted and over spoke. Finally, after she did it several times (I hope you can find and listen to the tape), I over spoke her. I was determined to finish my sentence. She responded with "Don't yell at me!". I told her I did that just to finish my sentence. Then I asked to be transferred to her supervisor. I asked that about 15 times. She wouldn't do it saying her supervisor isn't available and she would have her call me back. She didn't tell me her name or contact information. I doubt I will get that call.
This happened on 7-1-2021 at 3:19 PM. PLEASE pull those tapes and call me back at [protected] 9 to 5 Mon thru Fri. If it will help, my tracking number is [protected] and in large letters it says E2 MJXA.
All together I spent over 30 minutes on a call that always used to take one!

I have been using FedEx since the mid 70's. I've sent/received over 1, 000 packages. Not anymore! Please call me at [protected].

Worst customer service of my life.
Richard Corrente
President
Bankers Mortgage Corporation

For the last few years there have been 2 Fedex trucks in our area. Cool, CA 95614. Someone who drives them must live in this neighborhood. These trucks are being used to transport illegal auto parts. How they do this is simply to go to the persons house who want the auto parts picked up. The (Illegal Auto Dismantler) has the parts ready and Fedex shows up and takes them to a central place where the parts are loaded up and sent somewhere.
Both Trucks are driven by the same person. I am not sure if this is possibly a bogus Fedex truck.
I am not sure what you need from me to stop this criminal activity.
I have a few pics but nothing that is going to show any activity

I am the sender of package 990293760732. There is no more progress since 02th.June. I contacted fedex in Slovakia for so many times. No body seemed to be at office to give any response. Here is the email I have contacted.
cs.fedex.sk@tnt.com
martina.grejtakova@fedex.com
cs.fedex.sk@tnt.com
Shame for this terrible service!

I had a letter delivered today by Fedex which was shipped by Empower Retirement. The delivery person, instead of taking the letter to the porch, just dropped it over my wrought iron fence IN THE RAIN! The letter was a check to me, and I now have to get another check to replace that one which was ruined. It has been raining most of the day. Who doesn't have enough sense to take a letter to the porch when it's raining instead of dropping it on the walkway? As you can tell, I'm very upset by this.

Wayne Varnell
219 W 16th St.
Houston, Texas 77008

My product being shipped from Louisville KY to San Diego CA. was suppose to be delivered on June 25. FedEx Lady calls me on June 28 afternoon to confirm delivery on June 29 or after. In tracking product was left sitting in Glendale AZ for 3 days for no sensible reason. The product arrived in San Diego on Saturday morning at close to 1:09 am and could sensibly be delivered on Monday June 28, morning but the lady call me to schedule a delivery for June 29 or after. How ridiculous she could be. I asked to talk to a manager to look in to delay, she just put the phone aside to ignore my call without giving to Manager or even scheduling the delivery.

FEDEX IS WORST COMPANY I EVER MET IN SHIPPING WORLD. I WISH MY SELLER USED SOME GOOD COMPANY. I WILL NEVER WANT ANY ONE TO SHIP ME ANY THING VIA FEDEX.

RUDE DRIVER TRIES TO DESTROY PACKAGES. Set 2 of my 3 packages in the water on my front porch. He just could not put those 2 packages on the steps with the 3rd one. My porch has steps up to another porch and there was enough room for 20 packages, but he just couldn't help himself and stuck them in the water!

TOLD ME IT WOULD GET THERE BY SATURDAY AND NOW SAYING MONDAY AT THE END OF THE DAY. IT IS SITTING IN THE KERNSVILLE STATION AND HAS BEEN SINCE 5AM YESTERDAY MORNING TRACKING # [protected]. please take care of this terrible service problem.

My package was not delivered and yet the tracking was tagged as "delivered".
I know why the package was never delivered? Because I was home all day waiting for this delivery to be made so I could not have missed it. Also I'm enrolled in this service where when deliveries are made, I get a text right away. So when I received this text (I checked right away not putting it off), I went to my front door and guess what? No package.
It could not have been more than 15 seconds between the time I received the text and opened my front door.
I didn't see anything in my front door. So I went out to search for it near the building. Nothing.
The shipper (Online store) refuse to do anything. I don't get a replacement or refund. FedEx keeps saying "tracking says it was delivered".
I lost over 100 dollars. I hate FedEx and online commerce.
Only customers are responsible for everything.

I have had to deliveries disapear since i confronted one of your drivers about not ringing the door bell. He said "You got your package didnt you"? in an obnoxious tone. and i replied "Thats not the point ring the dang doorbel. #[protected]. I need to know if this is the same driver that "delivered" the same exact package before this one. The package that the company had to resend that i never got.

Tracking # [protected]

I ordered a iPad from Amazon valued at $863.99. The delivery, 6/23/21 at 12:44pm, was fast, but the driver left the package leaning against the mailbox post on the ground, where it could have been stolen. Since my driveway is 320 ft long and not in sight of the mailbox, it would have been no problem for a "porch pirate" to pick up the package and have a very nice iPad to use or sell. I expect FedEx drivers to deliver my packages to my house/garage door and not leave by the roadside. A very lazy choice for delivery.

My package says delivered 6/15/21 at 10:30 am and left at my back door (tracking number [protected]) & there is no package delivered yet. I have called & put in a claim, but they keep telling me over & over that they are working on the issue. Fedex employees are definately stealing packages & they need to be held accounted for this. Severly upset.

Order No. 653439
Fedex Tracking: [protected]
FedEx Case# C29388482
Need a full refund!
Fedex is breaking packages and stealing it seems. I assume you packed all of the items?
I received our package. Only two items were delivered. I need a refund for the other items within a week, or you can resend.

I had a package left on my porch on 6/21 and I did not know that it was there until I went to check on my mail. The delivery people need to start knocking on the door to let the homeowners know that they left a package on the porch. Bottom line, just leaving the package and just leaving is un call for. Especially if it's raining out.

Ronald Walberg, 61 E Magnolia Ave, Saint Augustine, FL, [protected]
FedEx Grd Tracking # [protected]
The above listed tracking number shows that is was delivered to address listed above. IT WAS NOT!
This has been an ongoing issue since moving to our home. The deliveries seem to be getting sorted and changed to 32084 zip code. As there is a Magnolia Ave close to the Vilano Bridge in St Augustine but it is the 32084 zip code. My address is 61 E Magnolia Ave, St Augustine 32080 (which is on Anastasia Island
Is there some way to stop this from happening as we have numerous shipments that have been delayed due to this error by FED EX. And as you can imagine the more time handled the more chance for damage.
I look forward to hearing how you will resolve this issue!
Ron Walberg - [protected]@gmail.com