Fido
Reviews and Complaints

they want to take me to court because i can not pay the fees, i told them i was laid off in august, they allowed me to pay 70 a motnh, but they were still charging me for the services iasked them to shut off. They want to me to pay $1500, for ending the contract. I want to take them to court, and show them all the fido complaints made against them.

I am a Fido customer and was charge $ 52 for text messages on my cell phone bill; and, that is for one month only, I imagine another one will come next month. I was charged from third party so Fido say they can't do anything - they called the Mobile Messenger company with me and I did make a written request to the company for reimbursement of the fees - send by fax. I received a call and was told the charges would NOT be cancelled. And, Fido does not want to do anything to erase the charges. There is no options on your phone to delete the messsages as they come in, cancel them or report as sman - like for emails;

I have made a complaint to the CRTC and will cancel my FIDO plan if I do not receive service. This is a scam from the american company. And, Fido by not offering options on the phone is complacent. They do know what to do in case this happens as I was told the first time I called Fido. As customers, we do not know what to do - and the number of the Mobile messenger company only appears when you Fido bill which is too late by that time.

In the last couple of years I have travelled 3 times to the US. My cell phone did not work in the key cities where I was, said no service. When I came back, I called Fido and to find out what was wrong with my phone. They checked and said nothing was wrong. Second time, before I travelled, I checked with them again and said it was fine. Same thing, did not work again. Last X'mas I travelled again and checked before I left. Was assured it was fine. I sent an e-mail for what happened and did not get any response. Talked to someone on the phone, and they can't figure out what the problem. Wanted to escalate the problem to the upper management and you can't seem to get their contact addresses. The names are in their website but no contact info. Wanted to switch provider but i'm still on contract.

For anyone who is interested in suing FIDO-Rogers for their poor quality products, poor quality customer service and trying to SCAM people out of money that isn't owed them in the first place, I have the following suggestions:
1. Google "Complaints against Fido" and post messages on EVERY SINGLE WEBSITEyou find !
2. File a formal letter of complaint with the CRTC. Their contact information is at the front of your phone book.
3. File a formal complaint within your own province, with the BBB (Better Business Bureau). The BBB will - FORCE THEM - to refund - ALL - of your money that they have STOLEN from you:
4. File a formal complaint against them with Office of Consumer Affairs, in Ottawa. Here's the web page for their contact info.

5. "File" your complaint on Facebook, Twitter, Blogs, MySpace, etc. etc.
6. a) Spend at least some time each week, contacting friends and family across Canada and give this information about filing formal, legal complaints.
b) Once we have all done this for just a few months, we would flood provincial and federal governments with so many complaints, they would HAVE TO take action against these SOB's !
7. Once we have several hundred FIDO victims in contact with one another, we can then file a class action suite against them with the Merchant Law Group at:

8. Contact Wikileaks and see if they can help us dig up some dirt on these corporate vultures ! E-mail:

I have been using Fido Mobile since 2007, without any contract, I never missed a single payment even by one Day. I just recieved January 2011 bill, showes December missed payment !, however, the Due date for December is January 04, 2011, and I made payment through online banking before the due date, as usall I always do, More interesting, Fido did the trick here in order to charge due date amount $15.00, the January bill has been printed on January 3, 2011, which even before the due date of December, 2010 bill.
My question was why January bill prints even before the due date of December ? No, answer, I hate the Fido I am going to Cancel the services and also making report to Consumer court.

I recently cancelled my phone contract with fido due to extremely bad service and over charging of services. I re-signed my contract last December and trust me it was a huge mistake, this last year I have been calling and complaining about my phone bill and the crazy amount the monthly payments were I received rude and vague remarks from the customer service department. When I cancelled I had an outstanding balance from going on vacation to Europe and I was fine to pay that amount owing and I must say they did make an adjustment because I was not given the proper information going on my vacation. I spoke to someone and asked if the amount can be lowered to accommodate me in paying it off, they had refused and told me to resign with them in order to NOT have to pay the cancellation...I demanded to speak to a manager.

The manager was RUDE not only rude but very rude and threatened me that she was going to revoke the adjustment made the previous month because I was "refusing" to pay the whole bill. Which was NOT the case I was NOT refusing the bill from the previous month I was refusing the partial of the cancellation because I did not find it fair that I was paying for a service that I over paid for and was extremely unhappy with, I was very upset and told her that their service has gone down hill because I had been with them for 7 years, I was not happy with the way they treated me these last 10 months of my plan with them and that she was ridiculously rude and it was unacceptable. I told her they were to get their money but with my situation right now it would be when I could pay. I have never been so angry in my life, nor have I ever been treated so terribly by a company I mean even when I was with Rogers they treated me with some more respect.

I took a montly plan on 17 th July 2010 on an understanding that the activation charge is free for a limited time as advertised on fido website. Accordingly we called fido and took an additional call waiting feature with $ 15 plan . I am in understanding that the activation is free. But when I checked my account in fido website I see a activation charge . I called the customer service and stated the fact that I was not disclosed about activation charges by the sales person and as such I want this to be removed particularly to the fact that I now want to take 2 years contact plan which allows no activation charges. It may be mentioned here that if I would know during the time of taking the monthly plan that it carries activation charges, I would definately have taken 2 year contact plan right way.

The supervisor declined to take out the activation charge inspite of fault at their end by not disclosing the charges to me. The supervisor I spoke is very rude to me during conversation and she failed to realise that due this non disclosure of facts I have suffrered financial loss.

As such I request Head office authority to please look into this matter, an advise concered Fido personnel to remove the activation charges as I take the 2 year contact plan. My fido is [protected].

With thanks

Tasmia Chowdhury

On Dec. 14, 2009 i entered a 3yr contract with fido so i can help a friend who just arrived in canada (she's not yet qualified, she wanted a prepaid but the sales person keeps telling it is more expensive than to getting a plan...in short we got one), in the store i asked if the plan i got is unlimited incoming, free during the day, the store sales person says YES, also the manager said so. By Dec 15, i got an invoice amounting to $55...So i'm paying a month in advance? Yeah...Okey i didn't wince much because it seems a fair charge. But came next bill, $790.12! I was stunned. What are those charges? We got canada wide long distance add ons as well, so what could be the problem. When I called FIDO service centre, they told me the biggest shock of my life. They said i don't have unlimited incoming calls so all the incoming calls are billed. Some calls my friend recognized them ( but many were not, wrongfully charged. Why? Because she's at work during those time, very busy so how can she even receive a call that lasts 1 to 2 hrs? My friend wanted to fight for it because she didn't do/ receive those calls. Nights and countless nights, I can't sleep. What should i do? I didn't lack in asking those VERY ACCOMODATING SALES PERSONS in the store, but how can i prove they told me it is a plan with unlimited incoming?Is there any video tape in the store to prove our conversation? The Fido solutions "washed their hands" about the case. The store won't claim the statement. It was a very painful and costly experience, I need to pay so that my credit will not be ruined. I CAME HERE IN CANADA, WORKING THE HARDEST WAY AS A NANNY (for a very little wage to put food in the table of my family back in the 3rd world country), I WASN'T EXPECTING THAT THE RICH COMPANY WILL STEP ON ME JUST TO GET MORE MONEY. I ALWAYS HEAR POOR PEOPLE BEING MOCKED BEC. THEY WILL BEG MONEY TO EAT, BUT NOW I THINK I WILL ADMIRE THEM MORE THAN THIS GIANT COMPANY FIDO SOLUTIONS, atleast the poor asks for the money while the latter cheats the poor to be richer. STARTING TODAY IF I SEE A RICH PERSON, I WILL WONDER IF THAT PERSON'S MONEY IS "PARTLY MINE"?

Fido’s bogus invoice schemes, after the end of cellphone service contract, had affected countless Canadians who had nowhere to turn to for help. Worse, to bully their ex-customers to pay up, they often destroy the credit rating of good people by submitting false claims of collections on bogus invoices, leaving hapless consumers with no choice but to pay up to protect their valuable credit. Fido, owned by yet another greedy telecommunications company, the juggernaut known as Rogers, is a massively inexorable force that seems to crush everything in its path. We were no exception.

Our point is, if we legitimately owed Fido any money, we would have paid it — we had paid each and every bill in full each and every month in advance (Fido’s policy) for the 3-year duration of our Fido contract, which ended in Oct 2009 because we value our credit very seriously. So, why would we destroy our good credit for a measly $178.71? Our payment history at Fido and at Equifax, showed we never have had any late payment for the length of the contract. What Fido did to us was extremely unethical and a shameful and blatant disregard to proper business practice. They simply didn’t care (regardless of their motto).

No one at Fido could give us a straight answer to any of these simple questions.

— Why did Fido never inform us of a purported amount we allegedly owe by invoice, statement, email, or telephone, when they knew how to contact us? They had no trouble contacting us in the past and sending invoices for the previous 36 months; our adult children still lives at our old address to this day (the address recorded at Fido). Fido had no answer why they failed to send it to us if we legitimately owe them a penny. Worse, when we asked for the statement, they wanted a $5 fee.

— Why did Fido purposely wait three months from Oct 2009 until Feb 2010, before notifying us of an alleged invoice and without details? Fido’s notification came only after we contacted them when CIBC Visa alerted us of Fido’s bogus collection scheme submitted to EQUIFAX.

— Why did Fido send the invoice only after we asked for it? As a courtesy, my CIBC Visa card alerted that Fido had apparently submitted to EQUIFAX a surprise bogus invoice on collection.

— Why did Fido repeatedly ask for $5.00 when we demanded to have a copy of our alleged bogus invoice or statement? Fido claimed we had to pay this $5 in order to receive our final invoice. Apparently, it could be the reason why we never received the invoice. After intense argument, Fido agreed to send their bogus invoice without the $5 cost.

— Why did Fido claim we still owe $240+ (final amount they were not sure) but after speaking with them, mysteriously changed to $178.71 without explanation?

— Why did Fido send that invoice for collections sometime in Dec 2009 even before sending it and notifying us? They never gave us any chance to peruse the alleged invoice.

— Why did Fido tell us we needed 30 days notice to cancel our service after termination of our contract, which we did, giving them more than 30 days notice, and still charged us with some kind of bogus penalty?

— Why did Fido refuse to accept payment for the alleged bogus invoice? Finally, after much heated discussion, and after refusal of a Fido manager to speak to us, making us wait for over 20 minutes, had connected us to their Accounts Receivable clerk to accept our credit card payment, which proved the purportedly bogus invoice, was not even on collection?

— Why did Fido inform EQUIFAX that they had sent the alleged bogus invoice for collections only after a supposedly one month in arrears?

— Why did Fido tell us we owe them nothing at the end of our contract in Oct 2009, yet penalizing us with a bogus $178.71 bill in Feb 2010, bullying us to pay it to protect our credit?

Is it a malicious payback for us leaving Fido’s extremely bad cell phone service?

On a sadder note, on Feb 23, 2010, we paid the offending bogus invoice to Fido (and not to a collection agency), only to protect our credit. However, as if it was a never-ending nightmare, Fido still weaseled to submit an *R9* rating (the worst) against my credit information at EQUIFAX. They notified EQUIFAX, which showed on my credit report, that the bogus invoice was paid in full only in April, 2010 when it was obviously paid in Feb, 2010.

The saddest part, apparently, is that Fido had been using EQUIFAX to destroy good people’s credit ratings to promote their dastardly deeds by submitting bogus invoice and collection claims, and getting away with it. (Google the Internet for links of massive complaints against Fido).

Canadians should be aware of Fido's bullying tactics, but the bigger question is, who could they turn to for help?

Alex

All of this happened February 11 2010, The call was made on January 18th 2010 at 6:51PM. Complaint is with Fido Canada.

Greetings! Thank you for viewing my complaint!
I would like to start off by when i viewed my Invoice on the Fido Site. (attached is a photo i took from my computer today. When looking more closely at the invoice i was charged 72.44 for 297:32(MINUTES:SECONDS) for a call placed on January 18th 2010, 6:51PM. As for my 2 year contract with Fido, it is a 2 year plan with free Evenings and weekends starting 7PM.
The issue is that i started my call at 6:51pm and it went past that time into my evenings and weekend time. When i made that call i only assumed that after 7 i would be given free minutes according to Free evenings and weekends advertised by Fido. The company boasts a Per Second Billing system; should it not be obvious that after 7pm, all my seconds are free of charge?

Anyways, believing i could find some information about this discrepancy on the website, i proceeded to view the "Plans" page, it stated Unlimited after 7pm to 7am evenings and weekends. They did NOT state, as shown in attached pictures taken FEBRUARY 11TH 2010, that calls made before 7pm are charged wholly, even if the call proceeds PAST 7pm. They did not state it in the bold print, NOR in the find print under "Terms and Conditions"

Identifying the issue, i proceeded to call the Fido billing information helpline. I was answered by KATHERINE, Customer Service Representative, reluctantly stating her ID as 1811597. I asked her many times if the ID was correct and she stated yes.
She, rather rudely, while cutting me off, continued to say that calls made before 7PM are charged wholly whatever the duration is. Ignoring my question, "where on the site does it clarify that it is unlimited CALLS made after 7 opposed to MINUTES like how it states how many daytime minutes there are available to my 25 a month plan(100), or even SECONDS as advertised by "per-second billing".
She rudely, raising her voice proceeded to tell me that it is the customers responsibility to "use common sense". I believe this is UNACCEPTABLE. SUCH ambiguity that can lead to charges of large amounts of money. SHOULD be stated on the site SOMEWHERE, even if it IS in fineprint. IT WAS NOT. Eventually, after yelling at me she proceeded to say "one second" and put me on hold rather abruptly, not waiting for my reply. Such customer treatment is unsatisfactory, unacceptable, and deceptive when reading the "fido cares" section of the website. i hope employee training is redone after this issue is resolved.

Furthermore, i have sent a copy of this email to FIDO, and have talked to multiple customer service representatives, only to be met by rude people. The employees are unable to justify the charge by showing me the LEGAL PRINT stating that all calls made during daytime calling is charged wholly. NOR have they shown me anything of ANY kind, relating to my query. Nothing beyond stating multiple times, with a raised voice that Evenings and weekends start at 7pm. THey completely ignore my query about the discrepancy between minutes/second billing and calls made before 7pm.
NOTE: i am more than happy to pay the 9 minutes before 7PM but i refuse to pay the 280some minutes after. It is not my fault that something like that is not cleared up by terms and conditions on fido.ca . I would also like to state that such an issue about calls made before 7pm has NEVER been brought to my attention before, none at either the Fido branches, the website, or even through previous mistake by making a call before 7pm and completing the call after 7pm. this has never happened before and i cannot be held accountable over such a discrepancy and unacceptable ambiguity.

I apologize for my emotion and length of this complaint, i would not normally make such a big deal about 80 dollars or so but as you already know, the recessive nature of our Canadian economy has not treated myself and my family well. I do not know whether you can check this or not but my parents have filed for child support and welfare and we are barely making the 35dollar a month payment already.
Thank you very very much for your time, i sincerely hope that no one else runs into this issue again, and that Fido retrains their employees on customer treatment and proper telephone etiquette, that they put a ONE LINER under Terms and conditions clearing up the discrepancy, and that my 72 dollars and 44 cents charge be removed from my account at Fido. My account number is [protected], phone number [protected].
This overall experience has caused my family and i emotional distress and grief, i expect to be compensated for the treatment i received by KATHERINE 1811597, and the irresponsibility of Fido training their employees unacceptably. Again i apologize for the length of this letter, i just don't want to be held accountable for lack of detail or a legal practicality. I just honestly didn't know. Thank you very much, please try to help me before my next billing cycle? ( March 5th 2010 i believe) I do understand how busy you are.

Heres Hoping,

I've been with fido for 5 years under prepaid plan. When i saw a promotion of a $35 wavier on activation fee, i call in to upgrade my plan to a monthly plan. To my surprise, I was told by fido representative that waiver is only valid for new subscribers, not for existing valuable clients. What a bunch of f**kheads. I told them it cost next to nothing to switch my plan. If i cancel my account, and re-subscribe as a new customer then i would qualify for the $35 wavier but that would involve more paperwork and credit check. So the moral here is, fido value new potential customers, once they get you into their plan, then they treat you shiz. Now i am exploring others providers.

Cell Phone Service
Fido Solutions Inc
P.O. Box 9100
Don Mills
Toronto, On M3C 3P9
CA

RE: Service and Bill Complaint

To Whom it may concern,

The following is a time-line and record of events that have completely angered me with the service I have received from FIDO.

Everyone makes mistakes and FIDO has made many with me in the past, however they usually deal with these mistakes in a professional and respectful manner. However at this time the manner in which I've been dealt with is far from satisfactory.

I will say without a doubt if this situation is not solved I will never pay another dollar into FIDO!

July 31 (give or take a day)

Due to having to go on an extended business trip I called FIDO to see the best way to deal with my account since in the past when I traveled my bills at times exceeded $600. The girl told me that I wasn't able to suspend my account as I had done with Bell but that the cheapest would be for me to chance to the minimum plan costing around $20. The young lady did explain that by changing my plan I would loss my current (at that time) plan but we checked an noticed the current FIDO plans were better than my plan anyways.

SO IN CONCLUSION, I stated clearly that I wanted to change my plan to the minimal plan and also confirmed that I wanted my phone disabled so no calls could be made on it until I was back in Canada and could request it to be enabled again.

September-October

At some point during this period I was able to access the internet and my online banking so estimated what my FIDO will would be and made a payment or $60 which I believed would more that cover the 2 months or so fees.

*important to note that I do alot of business in Africa where internet is not readily available and also I use a MAC and have complained many times in the past that I can't see my bills online (hence didn't even bother to try online to see my account).

On Nov 7, 2009

I received an email stating I had a bill for $225 which I later figured out was actually around $185 extra. So obviously new there was some type of mistake.

On Nov 9, 2009

I called FIDO to complain and figure out the problem.

First I spoke with: Alex ID # ?

-he explained that was basically my fault for not making sure the girl didn't make a mistake on my bill and saying that her notes verified most of what I said but that I didn't request to minimize my bill

-so I asked him if it makes logical sense to him that I call to minimize my bills expense when I'm away yet I choose to pay $80 per month for 5 months maybe more without once making a call or even turning my phone

-he basically replied that according to the notes that is what I wanted...therefor basically calling me a complete idiot

-lastly he said the best he could do for me is give me one or two months incoming calls which is a joke
-I stated why would I want incoming calls when phone is off and I'm out of the country, "I WANT THE MONEY THAT I WAS IMPROPERLY CHARGED BACK"

Then I asked to speak with Manager and got David ID # 2694

-David basically told me the exact same thing but he finally said well I'm not allowed to do this but I will not charge you for your last month.

-so I said FIDO makes a mistake for 4-5 months and overcharge me $180 and he want to save me $70.

-All I will say is none of these solutions is close to acceptable.

I want confirmation that this letter has gone to the decision maker in charge of such matters and I want to know how this will be solved.

Warmest regards,

Graham

Worst company I have ever dealt with.

I was an iphone 3g customer and ordered a 3gs back in AUG 24 and way promised first that the phone would arrive on sept 11 then oct 03. The sales rep that i placed my odered with that day confirm that I would have a total of $300 dollars taken of my bill ( 2oo from FIDO dollars and 100 form there 3g customer promotion )

Well an iphone did arrive on the 11th but for my sister who is a rogers customer ( she ordered a week after I had ) A quick call to customer service confirmed that since Rogers held a bigger account with Apple their customers get first dibs. Again he confirmed my phone will be delivered by Oct 3 and with all the price adjustments.

Come Oct 3 my phone didn't arrived and since I was still dazed from my trip to Vegas i sent in an email instead of calling. Waited till oct 10 and finally got a reply back from fido csr Brandon. Who claims my iphone was relieved and singed for on Sept 11. even gave me tracking number. ( in your face says Brandon ) Another call to Fido Crap-SR questioning why the iphone that was supposed to be mineworks on the Roger network and why i have never been charged for the phone. cleared that up really fast and was promised again i would receive my phone no later than Oct 22 with all the price adjustment. Also it seem as CSR Brandon had put down on his notes that i had called in earlier that morning and he had talk to me on the phone for half an hour clearing the problem up - very unethical -

Wishful thing had kept me waiting for this long and again was disappointed when my phone did not arrive.

I swear i much have called in to customer service 5 yesterday. The first i was put on hold for a good 45 min before i have to hang up and call again. The second time to my surprise i got a pleasant CSR Kieth nice guy, ask for him if you ever have to call. Keith explained that the sales person back in Aug never put in order for me - funny how the csr's i talked to after aug never advised me of this nor put in an order for me - Again was promised that if i was to place an order now with him i was still to receive all my price adjustments since i had tried to make an order back in Aug.

Had the pleasure to talk with supervisor Tammy afterward, who felt it was her responsibility to shield her company from accepting that this was their fault. She claimed that they were not taking orders in Aug for the iphone, that i myself had provided the reps with the tracking number for the phone which arrived in Sept, and that since I am ordering now I am not eligible for the price adjustments from before. I explained to her that they were taking order in aug but just not processing them till the phone arrived, that the tracking number that was sent to me by a Fido csr, and that from consumer point of view this is totally unacceptable, how they were not taking any responsibilities for their faults. She retracted her statement that I was not to receive the additional discounts for my phone and said I have two options. I can order with them now and my phone will arrive by Nov 18 or I can pick it up at the store and have they put the price adjustments through with when I pick it up. My reply was, you are telling me to wait for another month to get my phone and take your word that it will be delivered this time. She was like why would I lie to you come on imp a supervisor here. – I almost wanted to puked –
I end taking the second option and located a store that did have my phone in stock, but was told that they may run into a problem with using my fido dollars at the time of purchase since I need to add a data package for them to do so and that a call to customer service to have them override that can clear things up for me. I advised him that that was not part of *Fido Rewards iPhone 3GS promotion* that I was eligible for at the time I ordered. Any how I called customer service once more to have them override the problem and was promised again that all my discounts will be applied. Arrived at the store and was disappointed once again after the store rep talk to a csr and explained to me that he can apply my fido dollars but cannot guarantee that it would go through. So I’m at home with my phone and have to wait till tues to see I what I was promised since aug with every rep I had talk to goes through. If not I’m going to cut all my options and downgrade to the lowest priced plan I can or just cut my plan and go with TELUS when their iphones arrived next month.

Really don’t know why I believe the csr this time around since I was lied to so many times when I originally purchased my 3g in last year. Lies about how I can get it at this certain price if I went with this plan or how I can cut my data option with a cancelation fee with I went to another plan with data.It seem that the company encourages it CSR’s to make up anything to get the customer to buy and afterward they are bounded by a contract so what can they do.
Sorry for such a long post and not making sense at times I just had to let this out

I've just spent 1 hour on the phone speaking to FIDO customer service. I've never got such a terrible customer treatment in my life. The woman on the phone spoke to me in such a rude manner as if I was a lier.
I bought an iphone a month ago & on about a 3rd day of joining Fido I've got a welcome call from them. The guy with strong anglo-african french accent was interested if I was Ok with Fido services. First thing I asked him was if this call was free & getting a positive answer I spent about 20mins giving him feedback & asking questions. Not mentioning that he couldn't answer to any of my questions, seemed very inexperienced & that only answer he gave me about free evenings & weekends on my plan as I found later was wrong, the guy as appears now didn't even register my complaints about SMSs getting late through Fido. Anyway, now when I've got my first bill I found out that I was charged for those 20 mins incoming welcome call from FIDO! I phoned 611 to confirm the number behind that incoming call, but as appeared their policies do not allow them to reveal it! From what I was told it's impossible to see the number behind incoming calls, meaning I can't dispute them!? I have another phone from Bell (where I can see all the incoming numbers on the bill, by the way) & I bought an Iphone only for 6Gb data plan. I had to pick Fido as they offered the minimal voice plan ($15 for 50 mins), which Rogers unfortunately didn't have. I've spent 1 hour trying to explain to the woman in 611 that there is absolutely no way I would allow someone to speak to me for 20mins, knowing that they would appear in my cell bill. That guy welcoming me from Fido was the only one and now I have to pay for it! I wish I'd send him to hell right away! What's even more disgusting is that women from Fido customer services today talked to me in such a rude manner as if I was lying to her, though as she admitted she wasn't even aware of Fido practicing such welcome calls. She didn't want even try to beleive me, neither she was willing to help as their system doesn't allow to see the number behind that 20 mins incoming call. I don't have an issue paying extra dollars if they could prove that call wasn't from Fido. That's not a big money for me - it's just the fact that they are trying to charge me for something they shouldn't & then talking to me in distrusted manner is what drives me crazy.
There are 3 problems I see with Fido right after my 1st month with them & want everyone be aware of it when considering Fido as a provider:
1) Inexperienced staff who dares to make welcome calls, not even being able to answer questions or register their calls in the system correctly, resulting in customers being dishonestly charged for it.
2) Not disclosing the number behind the incoming calls allows Fido to manipulate the data on the bill - this is a possible Fraud issue, as there is no mechanism for customers to check or dispute the fact of the call (as in my case, for ex.)
3) Terrible customer service - it seems Fido trains them not to help customers but rather keep them away. Very, very, very disgusting treatment!

I'm glad Bell & Telus start offering Iphones next month. I'm so disappointed in Fido that will definitely consider switching to one of them even for the cost of cancellation fees.

The fido prepaid service is just a huge rip off!

The airtime you put in your account is only valid for 1 month. (I am from germany - there it would be illegal...)
When I got my sim card I was told that - as long as I first charge the account with 20$ - I can have a 20cent/minute rate.

Now - after 1 month - I have to refill my account and their computer tells me that the rate changes to 30cents because I only top it up with 10$.

Pretty surprised about that I called the customer service right away. A rude woman answered and told me that the salespeople work on commission and therefore tell me anything to close a deal - great!
She said that it is totally up to the store if I get a refund or anything like that, but I will probably not get anything since this is just the way it is.

I would not recommend anyone choosing fido as a cellphone provider - worst service and selling techniques ever!

Fido has sent a collection agency after me for a de-activated phone number. They continued to charge me even though the phone was not in use. The excuse "you did not call in to let us know you wanted it canceled" I think it was obvious if the number didn't even work anymore. My husband and I went in to a retail store and signed a new contract and unfortunately the sales person did not cancel my old phone number so it was idle on their system for years. The other excuse was that they tried to call me on the phone that did not even work anymore. BULL SH&*! Another excuse was that they have many customers that leave the country for a couple of months and when they come back they want the old number again. BULL SH&*! BULL SH&*!

Now I have to pay even though they cannot give me any supporting documents. I have no choice or else my credit rating will be effected.

So, lesson learned... if you want something canceled get proof on paper because they do not keep that kind of information for you and can charge you anything they want.

Angry Fido Customer in Richmond = (

i got a bill saying that my wife had called me for 144 minutes when the calling limit is only 50 min. they charged as extra. and thy said that the time was at sat at 12:00 in the night.i have been with fido for 5 years now and this is not the first time that this happend to me. once a parcel came and it had 3 iphones in it. i called the company and said that i did not order this but they kept saying i did, finally the said "oh sorry we made a mistake". i was really angry.

I've been with Fido for over five years now and I have to say that I have never in my entire life come across such poor customer service. They are great as long as you do not make any changes to your plan, use the same phone number and use the same phone. My problems began a year ago when I ordered my iPhone from them.

I dealt with one completely incompetent customer service rep after another. First they forgot to order my iPhone for me, then they messed up my voice plan, my data plan and my value pack, they extended my agreement with them to four and a half years vs. the three I signed up for, etc., etc., etc.

I would strongly advise anyone considering Fido to go with another company. Telus has great customer service, I know Rogers is also not that bad.

Fido representatives, with rare exceptions, are rude, unwilling to help and are lacking knowledge about Fido products and services. If you are an unlucky customer who has a contract with them, always ask to talk to the supervisor.

I am certain Fido will loose a large portion of its customer base once other companies adopt GSM.

Never-ever have I dealt with a company that cares less about their customers than Fido does.