We have had this bank for years and years and they let scams go through. We are moving all 3 of our business accounts over to Truist. This was the last straw. They sided with a scam website and I had SOOOO much proof and now I am out $124.91. This isn't the first time we didn't get money back on a scam. They let fake checks go through with the incorrect spelling of our company and a signature that wasn't even ours. We didn't get refunded on all of them, but let a legit transaction come in and they block it or question us. If we send an employee to MAKE A DEPOSIT, they deny them. I mean WTH?! We have had another business and our personal account with Truist for 20 years and have NEVER had to deal with the garbage we have had to deal with in 53rd Bank. My husband has finally agreed to pull everything. Beware, you may get the same treatment one day too. I do have a lot of pictures and texts but that has a lot of my information on it. They didn't even have the decency to call me or send me a letter telling me they were giving them the money.
I can tell you this, stay away from this website. https://comfybedsheets.com/ The phone was originally bogus then after I complained and got the bank and such involved it rang I think 6 times and hung up. There is no one at the other end. The email was bogus to as they never answered me when I contacted them. Then I found that the email they used was [protected]@trendminders.com.
Desired outcome: I want my 124.91 back