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I am a new customer to 5th 3rd...never again! My finace and I bought a Ford Explorer in march of 07. It was used, and the car company stuck it to us charging us more then its worth...ok my bad...but the loan was finalized through 5th 3rd. Everything was fine for awhile and then my hubby to be lost his job...Sheer panic set in as I tried to figure out how to pay the bills. I called their finance department to try and get the payment lowered. She refused saying that I had not had the loan long enough to change arrangements. I was crying and so upset...she said and I swear its truth, "Well have you tried selling your blood? If you give plattlets you will get more money. Or how about a yard sell...my grand mom had one and raised $4000..." Oh you can imagine to what I said to that! She then said, "Well perhaps you need to get another job." I cussed her flat out! Who the heck do these people think they are! I had at that time a credit score of 7oo! I was treated like trash! She said, "Well let another bill go to pay us, cause if you dont, we will come get your car and you will owe us anyway." No emotions what so ever...I told her that I would pay it and I would NEVER deal with them again! Well I found out that you can pay it late as long as it is not 30 days over and technically they cannot report it on your credit. So for five months I have kept it paid the best way I could...then last night I told them that I was paying it late, told the the amount and everything and they still call my house! So I called the call center and got in touch with this horrible non English speaking person...I went off! She told me that I had no right calling there and speaking to her in a raised tone. And I told her they had no right to call and badger someone...she then told me, "Well if you were not such a dead beat then we would not have to call!" I DEMANDED to speak to her manager...she refused over and over and I kept asking. Finally she hung up on me. I called back and talked to a nicer lady who obliged to my wishes..I reached Jay who was just as rude and sicking...he said if I wasn't a deliquient account, then I wouldnt have issues. I asked him if it was common practice to be talked to like that by them employees...he wouldnt answer me. I told him the payment was made...he smarted off about it being late and so I decided to ask if I needed to sell my blood as his finance department suggsted...he laughed and was very rude again insinuating I was a dead beat by making off color remarks. To anyone reading this, DO NOT USE 5TH 3RD FOR ANYTHING AT ALL! I hope this bank folds so no one else receives the same treatment as I have. Thanks for letting me vent.
The complaint has been investigated and resolved to the customer’s satisfaction.
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they do suck
sounds like you need a facebook page for this.
The teller I was dealing with on my business account out-right lied to me about being approved for a credit card with $7K limit.
I asked why there was not credit check needed and she said it was because I was already approved up to the $7000 limit. All I needed to do was to sign the app and the card would be mailed to me.
The next day when I went in to get the card the manager laughed and said that they never issue credit without a credit check.
So, I snatched the app out of he hand and asked it the teller was lying or did she actually not know? The manager said she probably just misunderstood. Strangely, When I called 5/3rd customer support to complain about their deception, and Asked Nathan (the support person) if she was "out-right lying or did she not know? " Nathan said (AND I QUOTE) "It was probably a little of both".
I am done with 5/3rd. When their own customer support tells me that they will lie to you to get yo to sign a credit app - that is outrageous!. DO NOT DO ANY BUSINESS WITH FIFTH THIRD !
5/3 has the rudest customer service reps that I have ever been in contact with!
As far as I can tell this so called branch of 5th 3rd Bank is not even run by the bank. There is no way to tie your accounts together, nearly impossible to get any customer service, and they take more fees than the government would take taxes. Steer clear of this health savings account provider!
I am Joyce Coberley and I have a loan with you on pontic vibe 2009 and I am tired of getting put on hold to do business. I have attempted 4 times to talk to some one so I can self relinquish this car. And I always get put on hold or your people trynto talk me into keeping it. I tell them I can not affor it and want you to come and get it ASAP! please feelfree to email me at joyce.coberley@yahoo.com or call at [protected]. Sincerley Joyce M. Coberley
My mothers account was with 5/3Bank till she died. For a few years brother was on moms account. Then after a time money was used from her account without her knowing. After all money was depleted I was called to handle account for mom. I received her records and found large amounts of money used without her knowing. A check for $5000.00 was cashed by the Lynchburg Bank and it was cashed by a woman not on the account ever. The check should not have been cashed I talk with bank at no help. They told me the check happen to long ago for them to try to recover. I'm very disappointed in the 5/3 Bank on how they treat their customers. Trying to close her account has been a nightmare.
We obtained a car for my daughter, which was financed with Fifththird and received the payment book. It clearly states payments are due between the 5th of the month and will be late if received after the 20th of the month. Twice a representative of the bank called after the 5th indicating our payment was late. They were rude and wanted payment immediately, despite the fact their own payment coupon book said it would not be late until after the 20th. In trying to call back to the bank to discuss our account, I was put on hold with a wait time of 30 minutes. I will be paying off my account immediately and will never use this bank for anything again.
This is to inform the general public that Mr Alfred Kessinger, , a private loan lender has open up a financial opportunity for everyone in need of any financial help. We give out loan at 3% interest rate to individuals, firms and companies under a clear and understandable terms and condition. contact us today by e-mail at:(am.invest@hotmail.com)
I rented a movie on my debit card with direct tv for 4.99 on me ex boyfriends account a one time payment 7 months later Direct TV charged my card for the entire balance of his bill which I never authorized for 650.00. I called the bank and said I never authorized this transaction and they made me file a dispute which they gave the money back but 60 days later took it again because they said Direct TV sent proof that I authorized it. They sent me what Direct TV had sent them no where was my name on this information they had his name listed as cardholder and for the bill but they still gave them the money again. I fought this and they said they would credit overdraft fees if found in my favor but kept my 650.00 for another month and found in my favor still would not credit all overdraft fees this caused. This is the absolute worst bank I ever dealt with. Run if u have this bank they find a way to get ur money one way or another.
fifth third bank have been stealing my money
every time I would mave a deposite they would withdra the amount and tke it to pay off an account that was settled years ago.
I even have the settlement agreement and the "paid in full" statement.
But they are acting low and playing this game. I hired a lawyer and paying for his fees now to just let them know that I have settled my dues with the bank a long time ago.
I have been a customer of 5/3 bank since 2000 and always paid my payments, had loans with them, credit cards, etc. And now they have been doing this to me since 2010. If they are in trouble and trying to get themselves out of some big blunder some *** CEO did, then don't let us (the common people) pay the price for their costly mistakes.
Maybe cut down on all those silly expences that you spend left nd right, a nd pay more attention to aggrements you have made with your cusotmers, and HONOR them.
I am so disapointed and PISSED...
We have had it with 5/3 Bank! They have taken more of our money than anything. It is funny when you make a large deposit and your money starts getting taken out of your account by the bank, for "FEES".
We closed our account, which cac only be closed if they account is in good standings! But we closed they account the manager said that there was like $1.80 left in the account so they would send us a check for that amount. After a few days of the account being closed we receive a notice that the account is overdrawn! That is funny, they account is closed! I contacted them and they said well there was a couple tings pending that were automatic withdraws, and they let them go through, even though the account was closed.
I know that they are doing it to a lot of people, is there anyone interested in going together to file a class action law suite? They are taking our hard earned money and it is NOT right.
Hard Working Family in WCH, Ohio
My father originally had his checking account with First Charter Bank until it changed to Fifth Third. It seems we have overdraft fees taken out every month now! This bank is driving me insane! I cannot get a straight answer about the fees, but I know something is badly askew here! I'm not a damn fool! After switching over to Fifth Third, my father, who was getting early dementia, could not read, and so I know he was not informed about the "OUTRAGEOUS" ($8.00 per day now) overdraft fees associated with having an account at this bank. I took over as Power of Attorney last year and I did not know this either. These people are THIEVES... plain and simple. I am an intelligent person, yet I CANNOT COMPREHEND ANY OF THIS! Dates when I knew I had money in the account and made a purchase, and then come up with overdraft fees. Most times I didn't know it until days later when it was so damn high I could not pay it! This bank is taking food out of my child's mouth! I am also on disability, and I feel that I can sue for exploitation of a disabled adult on both my, and my father's behalf. There's just so much crap going on it's difficult to wrap my brain around it! I've never seen anything like it! I say...every Fifth Third customer here who has lodged a complaint...WE SHOULD INITIATE A CLASS ACTION LAWSUIT AGAINST FIFTH THIRD BANK! What they are doing is... "STEALING OUR MONEY AND MAKINNG IT LOOK AS THOUGH WE ARE JUST OUT THERE BOUNCING CHECKS ALL OVER THE PLACE. I am a consumer writer and am getting ready to come down hard on this bank via complaints to the N.C. Banking Commission, and I am also going to the federal level. If there is "ANYONE HERE" who has the know-how to get a class action law suit going against this bank, please, please, and PLEASE contact me A.S.A.P. at: rbraddy21@gmail.com
Let's all get together and do something about what this institution is doing to us and many many others!
Fifth Third Bank will implement service on your account out of nowhere.Check your accounts.
Do not sign up with Fifth Third Mobil Partners...
My account was over drawn do to store over charging forcing my mobile check deposit not to work called to get it removed my request was declined, my account supposed to be on a over draft fee protection.
I am being charged a bogus service fee for not having a direct deposit of $500 for the month. I should have had a service fee before today if these were the stipulations. I will not pay an $11 service fee out of nowhere. I AM LOOKING TO CLOSE MY ACCOUNT AT FIFTH THIRD BANK FOR BETTER QUALITY SERVICE WITHOUT THE RIDICULOUS FEES .
Unable to remove incorrect data from fraudulent account because the innocent party "is not the account holder". Poor data verification and data management practices. Poor accountability. Representatives unable to resolve problems. Representatives not empowered to resolve problems. Unwillingness to escalate data issues to someone who is empowered.
Never received deposit that where initiated to my account
Our Retirement account was posted a day late. Our deposit and credit for
Early Access account was never credited to our account. Which made our account over drafted . 53 Bank is playing the late deposit and credit by two or more days...We are trying very hard to improve our credit rating.
53 Bank should be fined and heavy.
In the payment section there is no longer a forecast your balance feature. I really liked this feature and I wish you would bring it back.
Thank you
I have been trying to reach customer service for weeks. In each of my dozen attempts call gets dropped at the moment when call is transferred to an agent.
I filled the web based contact form, but I have received no response.
I paid $100 (authorized) using my fifth third debit and Menards withdrew $309.50. Requesting it be rightfully deposited back into the same account it was taken from. April 6th 2019 @ 10:22 a.m.
I waited in the drive through 20-25 minutes behind one car.. decided to go inside and pay credit card bill. Service was still slow. You need sharper more energetic employees at this branch
They hold my withdrawals and/or purchases and post them at a time that will cause my account to be overdrawn. If I make a purchase it will get paid immediately because the money is there so when I check my balance I trust that's it's correct when I'm essence they are holding off on posting that purchase until it conveniently overdraws my account.
case # [protected] Never received anything from this company nor did I order from them
I had called to get an issue resolved about my account and not only could they not do anything when I had asked for a supervisor the woman was extremely rude in a mocking tone, short, clearly fed up with her job and just pretty much laughing at my situation which was serious to me I'm very hurt/mad
The Fraud Department does not and will not answer their phone!
I got a new card but can't use it they must have entered the wrong SS number. I called for info on my card, but they can't give it to me. It says my SSN number is wrong for this account. I wonder whose number they put down because my number can't be found a total bunch of BS.
What is going on with you APP? ever since the change it cant remember who I am or my Biometric security.
This team should be FIRED as all was fine until this? But that's usually how it works. LOL
Ok, I am done venting.
Respectfully-Matt Finger
Filed a dispute for a charge to my account on April 3 for 276.46, not sure in what world it takes 8 business days to provide a provisional credit. If investigation proves valid, charge it back, but I'm out almost 300 dollars because of them. I will not provide my name and account information until contacted for resolution
Deposited some money, two different transactions, and only the last transaction showing up