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I bought a filter queen vacuum in november of 2008 and have had a problem every year with it since. I learned to never buy from a door to door vacuum salesman. We have had to order parts within one year of the purchase. They started off as small parts and just grew from there. For example. . . Seals to the canister and wand, then the wand and power head melted the electrical connection together, (Fire hazard) and now they say my switch and my cord are bad to the point of replacement. (Fire hazard again) all these things have been a problem, which i do expect more to come! I want people to know that it takes them minimum of 21 days to receive, replace and ship back every time! Complete piece of junk! Do not buy!
The complaint has been investigated and resolved to the customer’s satisfaction.
The wand and attachments are under warranty for two years the main unit is 5 years there should be a service rep in your area to get these parts never order filters or parts online they are not the same as the originals. I have had my filter queen for more than 12 years and love it like anything expensive you need to do proper maintenance and take care of your investment.also i dont see how the live rubber seal to the canister could fail and there.are no seals to the wand it makes me wonder if you actually have a filterqueen or some knock off.
I also have a Filter Queen purchased in the later part of 2008. Almost a year ago I started having to move the handle from side to side in order to keep power flowing to the power head. Now that I'm digging into the problem, I noticed that there has been arcing between the flexible hose and the wand. I assume if I keep using it then it will melt like yours did. That kind of problem should be fixed for FREE. That is a defect and should be part of a recall. They are telling me that it might be being caused by the master switch, but they still want to charge me to fix it. Maybe their old machines were quality vacuums, but NOT the newer ones.
Salesman came to my house and I purchased a vacuum & 2 defenders.He advised me that the filters would have to be changed annually at a cost of $280.00 which I felt was expensive but did agree to the charge. When I got a call from their warranty department the advised me that the annual charge for replacement filter was $650.00. At that point I requested to have the machines picke-up and have my money returned, but I was advised that I only had 10 days to do so and the 10 days had passed. Quite the scam. They wait 30 days to call you and when you find out that the salesman misled you, all they say is that it!s to late.
I would not advise anyone to deal with Filter Queen as they are in my opinion a legal scam and the company has no integrity whatsoever.
I'm not sure what you mean by a "legal scam". We bought a vacuum and an air purifier and the price for the filters was exactly what the salesman told us. They were on the expensive side, but they do seem to work as we have less dust and allergy outbreaks in our house. I really love the vacuum!
To Reviewer 66 the legal scam that the customer listed may have been regarding to the 10 days to view and decide on the units. I had a similar event happen where the sales rep stated in front of witnesses that I had 16 days to use/decide on the units then the manager talked down to me and laughed saying I only had 3 days. Looks like their employees do the lying to get you tied into the contract then when you decide right after the 3 days you are out of luck. They will harm your credit and you can't sale it for any amount close to what you paid for. It is actually a waste of time and money on Filter Queen units. Now with the recall I will have to check in on that more.
never buy a filter q crap vac give me my old 1 back