Firestore Online
Reviews and Complaints

I recently purchased a pair of uniform boots from FireStoreOnline.com for my job as a law enforcement officer. My colleagues at the department had recommended this site as they had previously purchased from it. I placed my order on a Monday and received my boots on Friday, just as promised. I was pleased with their prompt delivery service.

However, upon trying on the boots, I realized that they were a size too small. I contacted FireStoreOnline.com using their online return form and received an email response the same day with return instructions. I was happy to learn that they offered free replacement shipping, which was a relief.

The only downside was that I had to pay for the return shipping of the boots. Although they did pay for the shipping of the replacement boots, I was still a bit disappointed that I had to pay for the return shipping. Hence, I am giving them 4 stars instead of 5.

Overall, I am satisfied with my purchase and the customer service provided by FireStoreOnline.com. I will definitely consider ordering from them again in the future.

I recently made a purchase on Firestore Online for a pair of NAVY BLUE $#*!ies Women's EMT Uniform Pants. I was excited to receive my order, but unfortunately, the organization promptly shipped me BLACK pants instead of the NAVY BLUE that I had ordered. Although the fit was great, I was REQUIRED to wear NAVY BLUE for my job, not BLACK.

After contacting the courteous customer service team, I was instructed to return the hemmed BLACK pants and request a credit for a replacement order. I promptly followed their instructions and returned the pants. However, to my disappointment, I received notification from customer service that the pants were LABELED as navy blue (clearly visual inspection is not required) and they returned the pants to me. I now have pants that I can't wear, which I spent almost $50 for, and the case has been closed.

The only positive comment I can make is that the pants fit great and the product was shipped quickly. However, I am disappointed that the organization only stands behind product labels and not the actual product itself. I will NOT do business with this organization again, nor would I EVER encourage anybody else to throw their hard-earned money away.

In conclusion, although the product was shipped promptly and the fit was great, the incorrect labeling of the product and the lack of support from the organization has left me with pants that I can't wear and a negative experience. I hope that the organization takes this feedback into consideration and improves their customer service and quality control processes in the future.

I recently made a purchase on Firestore Online and was told that my items would arrive in 7 days. However, after waiting for 12 days, I decided to give them a call to inquire about the status of my order. To my surprise, I was informed that my items had not even been shipped yet because they were out of stock. I was never notified about this back order issue, which was quite frustrating.

I then decided to cancel my order, but was told that they actually did have the items in stock and that they would ship them out that same day. A few days later, when my items finally arrived, I was disappointed to find out that they were not what I had ordered. I immediately called Firestore Online to rectify the situation, but was told that I needed to return their mistake before I could receive a refund.

This was quite inconvenient for me, as I had already waited so long for my order and now had to go through the hassle of returning the incorrect items. I had to threaten to contest the charge with my credit card company before I was finally provided with a return label to begin the refund process.

To be honest, I am not very confident that I will receive my refund in a timely manner, if at all. It's disappointing to see a company with such poor customer service and lack of communication. I'm not sure how they manage to stay in business with this kind of service.

Overall, my experience with Firestore Online was not a positive one. I would caution others to be wary of ordering from this company and to double check their orders upon arrival.

This website called Firestore Online (firestoreonline.com) has some pretty bad return policies. I mean, seriously, it's the worst I've ever seen. If you want to return something, they'll reduce your refund by 10% for restocking fee. And if you got free shipping, they'll reduce your refund by the shipping cost to you. Plus, you gotta pay for the return shipping costs yourself. So, if you bought something for $120, you could end up paying $40 just to return it (like what happened to me).

I did read the "refund" section of their policy before buying, but this practice wasn't clear in that section. It only says that shipping charges are not included in refund, but it doesn't say which shipping charges. So, I thought it meant return shipping charges. But no, they charge you for the shipping cost to you. They clarify this practice somewhere else, not in the "refund" section.

Honestly, there are better places to shop online. Like zappos.com, for example. They have a 365-day return policy (compared to 30 days for firestoreonline.com), free shipping, AND free returns (they even send you a return label). So, if you're looking for a hassle-free shopping experience, I'd recommend going somewhere else.

Firestore Online is a great website for all your document storage needs. I have been using it for a while now and I must say, it is very easy to use. The website is very user-friendly and the interface is very simple. You can easily upload and download your documents without any hassle.

However, I have noticed that there have been some delays in getting orders shipped recently. This is probably due to the high volume of orders that they have been receiving. But, the team at Firestore Online has assured us that we will receive our orders by August 26th, 2018 at the latest.

I understand that the team is small and they may not be able to respond to all queries as quickly as they would like. But, they have assured us that our orders are being taken care of, even if we have not received a direct response to our queries yet.

I have also noticed that some orders have been delayed, but this is not a cause for worry. Most orders are still delivered within the specified delivery time. However, if your order has been delayed, the team at Firestore Online offers their sincere apologies.

In the meantime, if you have any questions, you can refer to their FAQs page for answers to some common questions. Overall, I highly recommend Firestore Online for all your document storage needs. It is a great website and the team is very helpful. Thanks for reading my review!

FireStoreOnline is a business that is not well managed (or maybe even a scam). I mistakenly ordered from this company because I got confused with the firestore website (which has a similar name) that has great reviews. I ordered a pair of boots through their website. I didn't get an email saying that the boots had been shipped, so after about 4 days, I called to find out what was going on. I could tell right away from the unprofessional answering message that I was in trouble. After I left a message (they probably screen calls), a gentleman (who was foreign) returned my call and said that the boots I had ordered, which were listed as "in stock" on the website, were actually discontinued. He asked if I would like a different pair of boots, and I said, "No, I just want my money back." He said that my money would be refunded in a couple of days. A couple of days passed, so I called back. Sometimes I would get an answer, and sometimes I wouldn't. The response was always "your money will be refunded in 1-2 days." After a few more phone calls and a couple of emails, I eventually got my money back on day 14. I was shocked that I actually received a refund. I think the employees only work from Monday to Thursday, which amazes me considering the poor customer service. I would think they would be trying to improve their performance. I would urge consumers to look anywhere else before purchasing from this website/company.

I recently made a purchase on Firestore Online for some women's paramedic pants and boots. I was excited to receive my order, but unfortunately, my experience with this website was not a pleasant one.

A few days after placing my order, I received a phone call from them. It was early in the morning and I was still asleep as I work nights. The person on the other end of the line informed me that the size 8 pants I had ordered were on back order for 10 days. They asked if I wanted to change the size to a 7, which was in stock. I declined, but the next day I received an email from them trying to convince me to change the size. I declined again, but they called me the next day and continued to persuade me to change the size.

Feeling frustrated and tired, I finally agreed to change the size. The customer service representative kept insisting that the pants were true to size and did not shrink, so I could get away with the size 7. I ordered up one size to be safe, but I gave in to their persistence.

My boots arrived the next day and they were fine, but 22 days later, I still had not received my pants. I left a message for them, but it was not returned. The next day, I called again and spoke to a person who promised to "look into it and call me back." However, he did not call back.

I was getting frustrated and worried that I would never receive my order. Finally, I received an email from them stating that the pants had shipped, but only after I called them again. A few days later, the pants arrived, but they were too small. Now, I have to pay for return shipping to send them back and pay for shipping again to get the correct size that I originally ordered. This will cost me triple shipping, not to mention the time wasted and lost sleep.

In conclusion, I would not recommend ordering from Firestore Online. The customer service was pushy and unhelpful, and the shipping and sizing issues were a nightmare. Save yourself the trouble and avoid ordering from them at all costs.

Firestoreonline is not a good place to shop. It was such a nightmare to work with them. I ordered my husband's uniform and equipment from them because the EMT program only allows you to purchase from two approved stores (Firestore or Cubico). I reached out to them through email several times, but there was no correspondence with updates on our shipment. It had been in "Awaiting shipment" for days. Friday came and STILL no updates. My husband got a hold of them. He was trying to be understanding, but they basically ran him in circles. There was no resolution until Tyler pushed for one that they didn't want to offer. We found out that our package had been set aside with no intention of shipping. We paid $15 just in shipping alone. The man said he would send it out, and we may or may not receive it by Saturday(today). He also said that he would refund $5 for shipping. Well, the package arrived, BUT with ONLY one item out of the two that were NEEDED. They also refunded the entire amount for the one item we needed that we didn't receive. The cancellation of that item was NEVER discussed. I am so upset with this place! Mind you, I placed my order at the BEGINNING of this month. Their website advertises a tracking number 24 hours after order placement and then same day shipping, excluding a group of items which we had none of. We received no updates, no correspondence with our items PLUS a canceled order. I do not recommend Firestoreonline.

I recently made a purchase on firestoreonline.com for a gear bag, but unfortunately, I did not receive any confirmation that my transaction went through. I tried calling their customer service line, but was unable to reach a live person. I left several messages in an attempt to confirm my order, but received no response. In the end, I needed the bag urgently, so I decided to purchase it from another vendor.

However, two weeks later, the bag I ordered from firestoreonline.com arrived at my doorstep. I was surprised, but decided to return it since I had already bought another one. The bag was still new, with tags and unopened in the plastic bag it was shipped in. When I contacted their customer service representative, I was informed that since it was 30 days past the order date, I could only receive store credit. I was shocked, as I had only had the bag for 12 days, but their policy stated that it was 30 days from the order date.

After some back and forth and speaking with a manager, they finally agreed to refund my money, but only if I filled out a return form and emailed it to them. I did so, but was surprised to receive a return authorization that showed I would only be getting 75% of my money back, due to a 25% restocking fee. I was also informed that they needed to receive my return by the 11th, which only gave me four business days to ship the bag across the country.

I feel like I'm being scammed by firestoreonline.com. Their policies are absolutely absurd, and their customer service is non-existent. I would not recommend wasting your time or money on this website.

I gotta say, I ordered a beach mat from Firestore Online last summer and it was a real bummer when I realized that their website is no longer up and running. I mean, I tried to reach out to them several times and it was like talking to a brick wall. The first time I emailed them, they told me that my order was on its way, but when I checked their site, it said that it was still being prepared for shipment. Then, I got an email saying that it would arrive on August 26th, but it was already August 27th! And get this, the header claimed that it would arrive on August 6th! I mean, come on, that's just plain confusing. When I tried to tell them that the date they gave me was already in the past, I didn't get any response at all. I sent them several more emails after that, but still no response. It's just so disappointing, you know?

Anyway, I thought I'd share the email that I got from them just so you can see how contradicting it is. Check it out:

"Your Order Will Be Delivered By August 6th - Apologies For The Delay Due to Extremely High Order Volumes :) Re: ORDER UPDATESPLEASE READ"

I mean, seriously? The email was sent on August 27th, but they claimed that my order would arrive on August 6th? That's just plain ridiculous. And don't even get me started on the fact that they blamed the delay on high order volumes. I mean, come on, that's just a lame excuse.

Anyway, I just wanted to share my experience with Firestore Online. It's a shame that they couldn't deliver on their promises, but I guess that's just the way it goes sometimes.

I used to buy from Firestore Online because they had good prices, but I won't be doing that anymore. The customer service is really bad. I've called a few times to ask about my order, which is very late, and the same guy always answers the phone. He says he'll call me back or email me, but he never does. I've been waiting for 47 days for an order that was supposed to take 15. I've also tried emailing them, but I never get a response. It seems like they just took my money and didn't give me anything in return. I suggest shopping somewhere else instead.

I recently had an experience with Firestore Online and it was not a good one. I wish I had known earlier that this store is a big scam and may not even have any products to sell. Unfortunately, I am not alone in this experience as many others have also faced similar issues. I placed an order for a bundle of items in July 2018, but to my dismay, I have not received anything yet. It is frustrating to see that even after so many complaints, the store is still operating and cheating people.

I was shocked to see that one of my orders was marked as delivered, but I did not receive anything. It is unacceptable that they can get away with such fraudulent activities. I wonder why "Sitejabber" has not taken any action against them. It is disheartening to see that every review is a complaint, and yet nothing is being done to stop them.

I hope that someone takes action against Firestore Online and puts an end to their fraudulent activities. It is not fair to cheat people and take their hard-earned money. I would advise everyone to stay away from this store and not fall for their false promises.

Ordered Dutywear Deluxe XXXL Fire Gear Bag with custom embroidery from Firestore Online. When I received the package, I noticed that the gear bag had a sharp slice in it. It looked like it was cut by machinery. I contacted their customer service and sent them pictures of the damage. However, they implied that I had cut it while opening the bag. I was disappointed with their response and sent them pictures of the shipping bag to show that it was impossible for me to have caused the damage.

It has been almost two months now, and I have yet to receive a replacement for the damaged bag. I already sent the damaged bag back to them, but I still haven't heard anything from them. I am frustrated with their lack of response and customer service. I was looking forward to using the gear bag for my firefighting duties, but now I am left without a proper bag to store my gear.

I hope that Firestore Online can resolve this issue soon and send me a replacement for the damaged bag. I understand that mistakes can happen during shipping, but it is important for companies to take responsibility for their mistakes and provide good customer service. I hope that my experience can help them improve their services in the future.

Firestoreonline.com is not a good website to shop from. I was disappointed to find out that most of the items on the site were out of stock. It was frustrating to learn that they don't have a warehouse and only use drop shipping, which costs more money. When I contacted customer service, the representative was not helpful and didn't seem to know what was going on with my order. I am extremely dissatisfied with this company and would not recommend them to anyone. I have no positive things to say about them and will never order from them again. It's frustrating to keep calling and not getting my problem solved. It seems like they don't care about customer service at all. I heard that there might be new management, but I don't believe it. They are liars!

I bought some shoes from Firestore Online and it took them over a week to ship them out. It was a total of two weeks before I finally got them. Unfortunately, I had to return them. According to their website, they should refund me within 14 days of receiving the return. But it's been three weeks now and I still haven't received anything. I've tried calling them and emailing them, but they haven't responded to any of my messages. When I do manage to get through to them (which is only on Monday to Thursday from 9am to 5pm EST), the phone connection is really bad and I can barely hear what the representative is saying. They've told me three times now that my return has "gone to Accounting," but I still haven't received my refund. I'm going to have to get my bank involved tomorrow.

I recently had an experience with Firestore Online and I must say, it was not a pleasant one. My son had purchased a pair of pants from them, but unfortunately they did not fit. I tried calling them several times to inquire about their return policy, but to no avail. Eventually, I downloaded a return form from their website, but was informed that it was not their official return form.

Despite this setback, I went ahead and returned the pants on March 16, 2017, which was well within the 30-day return policy. However, when the pants were received on March 3, 2017, I was informed that I had sent them to the wrong address and was therefore past the return policy deadline. Needless to say, I was absolutely livid!

When I requested to speak to a supervisor, I was told that they were unavailable and that I could not speak to the returns department. This only added fuel to the fire and I vowed never to do business with them again. It is unacceptable for a company to take money from their customers but not be able to accommodate them with returns.

In conclusion, I strongly advise against using Firestore Online. Their customer service is lacking and their return policy is not customer-friendly. Save yourself the headache and shop elsewhere.

My experience with Fire Store Online has been quite frustrating. I recently purchased some Uniform Shirts from their website, which were supposed to be of high quality brand name. However, when I received the shirts, I was disappointed to find that they were not of the quality and sizing that I had expected.

To make matters worse, when I tried to get return authorization, it took several days to make contact with their customer service team. This delay caused me a lot of inconvenience and frustration. When I finally managed to get in touch with them, I was informed that I would have to pay a high cost for return shipping. This was an unexpected expense that I had not budgeted for.

In addition to paying for shipping both ways, I was also informed that I would have to pay a 10% restocking fee. This seemed like an unfair charge, given that the shirts were not of the quality that I had expected. To add insult to injury, I have now been informed that it will take nearly a month for me to receive credit for the items that I returned.

Overall, my experience with Fire Store Online has been very disappointing. I would not recommend doing business with them, as their customer service is poor and their return policy is unfair. If you are looking for high-quality uniform shirts, I would suggest looking elsewhere.

I recently had an experience with Firestore Online that left me feeling frustrated and disappointed. I had ordered two pairs of EMS Pants from their website back in October of 2019, and paid a total of $144 for them. However, despite waiting patiently for my order to arrive, I never received it.

When I reached out to their customer service team to inquire about the status of my order, I was given the runaround and told that they weren't sure why it hadn't been delivered yet. Eventually, I heard back from another customer service representative who apologized for the delay, but informed me that I wouldn't be able to receive a refund due to some issue with PayPal.

As of February 28th, 2020, I still haven't received my order or my refund, despite opening up several cases with the Better Business Bureau against the company. It's frustrating to see that Firestore Online isn't accredited and has a number of negative reviews, which unfortunately seem to be accurate based on my own experience.

I've provided my email and phone number to Firestore Online, but have yet to receive any communication from them regarding my order or refund. I'm hoping that they'll be able to rectify the situation soon, but in the meantime, I can't recommend this company to others based on my own experience.

So, I had a bit of a problem with Firestore Online. I got charged for an order that I never placed, and when I called the number on my bank statement, the customer service person said it wasn't their number. But it had their company name and was listed in Florida, so I don't know what's going on there. The guy kept telling me that there was no way I was charged because he had no record of an order from me. But if there was no order, how did they get my card info? And the charge was for the exact amount of the item I supposedly ordered, plus shipping.

I called back a second time and asked to speak to a manager, but the guy just hung up on me! I was so mad, I can't even tell you. I'm definitely going to report this to the Better Business Bureau. It's just not right to treat customers like this.

I wish I would have seen these reviews before purchasing! I also wish I could give them a big fat 0 stars! I ordered my succulent seeds on August 5 and it is now September 6th and no product! I contacted customer support on August 29th. They said it was at the New York processing facility and would be shipped soon. Here I am September 6th and no product. How can they possibly stay in business with this horrid customer service. There was no apologies for the delay. No sort of compensation. Worst customer service ever. I have filed a complaint with Paypal. Maybe I'll be able to get my money back. Save your money and time... go elsewhere to order! I will also be contacting the BBB to report their terrible service.

I am extremely disappointed with Firestore Online. I ordered my succulent seeds on August 5th and it is now September 6th, and I still have not received my product. I reached out to their customer support team on August 29th, and they informed me that my order was at the New York processing facility and would be shipped soon. However, it is now September 6th, and I still have not received my order. I am extremely frustrated with their customer service. They did not apologize for the delay or offer any compensation for the inconvenience caused. This is by far the worst customer service I have ever experienced.

I am now forced to file a complaint with Paypal to try and get my money back. I strongly advise others to avoid Firestore Online and go elsewhere to order. It is unacceptable for a company to have such terrible customer service and not deliver on their promises. I will also be contacting the Better Business Bureau to report their terrible service.

In conclusion, I am extremely disappointed with Firestore Online. Their lack of communication and poor customer service has caused me a great deal of frustration and inconvenience. I hope that they will take steps to improve their service and prevent this from happening to other customers in the future.

I ordered two pair of pants from this company on line 12/25. Money taken from account but no pants delivered. I ordered two pair of EMT pants from this company 12/25, received e-mail confirmation and monies taken from bank account over $100. Have not received merchandise as of yet. Attempted to contact company via web site and phone left messages with no response. I have used this company without problems in the past but not sure what is going on now.

I ordered product, was charged and haven't received it. I ordered to name badges on Jan. 7. I did NOT get a confirmation email, but the money $41.00 was deducted from my account on Jan 8. I do not have an account number or an order number because I did not get an email. I have attempted to call (number on website does not work) and I emailed them to ask about the status of my order - and got no reply. I just tried to "chat" with them on the website and got no reply.

I ordered clothes on 2nd July this year. I was told one item was not in stock and so I cancelled my order. It is now 22nd. October and no refund. Oder Number *** My order was made on 2nd. July this year. Because one item was out of stock I cancelled the order-$315.84. I e-mailed ''Jeff'' at customer service to find out about my refund and was always told that ''he would look into it''. Nothing has happened. It is now 22nd October. No attempt has been made to refund my credit card.

I placed an order a month ago. I am still awaiting shipment. The website states it would ship within 1-2 business days. I purchased a total of three items two pairs of cargo pants and a pair of tactical boots. I placed my order over a month ago and still have not received the items. I tried contacting via phone and email to have a refund. The phone number does not work. I haven't received any emails back. Problem date: November 13th Order placed: October 12th Order number: #*** Payment: $187.97

I placed a order for my daughter that is a firefighter on12/08/19 and my account was charged that day.Still no shipment and no response to emails/call I placed a order on 12/08 for my daughter that is a firefighter and the money was taken from my account that day, still no shipment and no one will reply to emails or phone calls. It's sad that this business is said to be started by service members and they like to screw over fellow service members by taking the money with no intention to ever send the items ordered.

Purchased Chain/Belt Clip Badge Holder 11/7. E-mail confirmation received same day. Money withdrawn from account following day. Still waiting 11/26. Purchased Boston Leather Neck Chain/Belt Clip Badge Holder with Recessed Cutout on 11/7. E-mail confirmation received same day. Money withdrawn from account following day. Still waiting for delivery 11/26. Tried using their website chat window, no response. Tried e-mailing, no response. I can't find a valid phone number to call and reach anyone. I WANT THE PRODUCT YOU CHARGED MY ACCOUNT FOR!

I ordered 2 products from their online website and after 55+ days they haven't even shipped them to me. They have charged my card. I completed my order on Dec 27 of 2019 and they still haven't even shipped the order as of Feb 18, 2020. I have emailed the company, used the in site messages, Facebook messaged the company page, and commented on the company's Facebook posts. They responded to all this one time. They told me I was to receive my order around the 27th of January and this did not happen. I am thoroughly disgusted by their customer service and business practices.

I ordered two small products on December 23 and have not received my merchandise. Numerous efforts to contact the company have gone unanswered. I ordered two small products on 12/23 and have yet to have them shipped. I contacted the company and got a generic response. I have tried to contact them a number of other times through email or by phone with no response. It's hard to believe that this company was started by a retired firefighter and this is what you get. I would either like to receive my products or have my charges wiped from my credit card. My order # is

I placed an order on October 24th. As of today it still shows awaiting shipment, however my card has been charged. I placed my order on October 24th and as of today it still shows awaiting shipment. My card has been charged. I have tried emailing but get no response. I tried calling the number listed on the website, but it has been disconnected. I tried the number listed with the ComplaintsBoard.com but it is a constant fast busy signal leading me to believe it too has been disconnected. I have been charged but have no item and can not get in touch with anyone from the company to give me an explanation.

I did not receive the Kodiak Alaska shirt I ordered. I'm hoping to either get a refund or have my item to be delivered. I placed an order for two shirts online November 29. When my package was delivered, I did not open it immediately because it was going to be a Christmas present. When I opened it a few days before Christmas to wrap it, I noticed only one shirt was sent. I immediately called and spoke with someone about the missing order on December 23. I was told that the order would be fulfilled. I recently tried to call to check on the status of my order and the phone number has been disconnected. I have included a copy of the email confirming my order.