First Gulf Bank [FGB]
Reviews and Complaints

On December 6th 5 :8Pm I deposited AED 5500 in the ATM in Healthcare City Branch . But for some reason note got stuck in slot and rejected by ATM.
However I was able to remove only AED 3500 while AED 2000 ( 2 Nos of AED 1000 each ) remain in slot and I was not able to remove.
Somehow I manage to push these notes ( AED 2000 ) in the ATM and got the receipt that it will be processed manually.

Then I deposited again balance AED 3500 and this deposit was successful.

I called call Center at 5:30 PM on Dec 6th give the details of this AED 2000 payment.
She put me on hold and then confirmed that AED 2000 is received in ATM and will be credited in my Credit Card on Saturday Dec 8th .
Even I had asked that Dec 6th is last of the payment, should I make AED 2000 more to avoid finance charge, she said no need.

I checked on Dec 8th online and my AED 2000 payment was not reflecting.
I called call and he said we will raise the complaint and it should be credited in your account.

On Dec 10th again I called and he told me that I will be credited by Dec 12th .

Since than I am following up on every day but same answer that we are working on it.
Today is Jan 3, 2019 . One month passed and no update

I have made payment on 5th december 2018 (which is my payment due date) an amount of 10, 025 through emirates nbd bank online payment, and I have received successful transfer advice from emirates nbd bank via email and sms. But the amount got credited to my fgb credit card on 10/12/2018 only.

In my december credit card statement fgb has charged me late payment fee and finance charges. I have registered the complaint (sr11289040) on 22nd december and as per the customer care request sent the proof of payment (emirates nbd transfer advice and screen shot of sms) via email atyourservice@bankfab.com on the same day.

Next day they called me back early morning and I was not able to attend the call, so I called them back after few minutes and I got the reply that my complaint request is closed because the customer (myself) did not provide proof. I told them that I have sent the proof via email on the same day itself, but the customer care says they are not able to check the email, only the bank authorized person checks the email, but they never responded to my email (except computer generated acknowledgement) till date. I kept calling customer care daily [protected] and they provides me the same answer that the complaint is closed due to not providing proof by email! And I continues to send email reminders with proof to no avail till date

My bame is Dawn Thomas and I have payed the amount for my credit card November statement on December 1 itself.
Then I came to know that FAB / FGB hasnt received it yet and I made two compalints with numbers SR11305689 and SR11320248 . I sent 5 emails in total with SWIFT code from the bank account from where I did the payment, I called customer care various times, none of them give me satisfactory reply nor I received any reply for the mails which I sent.
Now without even enquiring about my complaint FGB sent me December statement including November amount and late fee for November.
The customer care is the worse as one guy closed my first complaint himslef without even enquiring the statis or they should have shown the decency to call me before closing the same.

I would like to highlight an issue I am currently facing with your bank. I had requested for a liability letter on 26/12/2018 and on following up today 02/01/2019 I was told by your bank representative that the request for letter has still not been submitted. This is really ridiculous. Above all that I have been trying to get in touch with a representative since 4 days and unfortunately I have not been able to get through anyone since the last 4 days. I have been holding the line for over 30 mins on multiple occasion without any success. I would really expect to have a liability letter issued to me in the next 1 working day.

Regards,
Yash Makar
[protected]

Dear Sirs,
This refers to my credit card no [protected] under the name sivaramakrishnan suresh.
I am writing this mail after numerous calls to your call centre. Some calls gets connected after 10-15 minutes and some even does not.Even if connected the answer is it will sorted in two days
I had deposited an amount of Dhs.16, 000.00  in your Deira City Centre Branch ATM1 on 05/12/18 at 10.57am at P3287660 and the ATM Machine gave a receiot saying your deposit has been received and will be processed manually. I lodged a complaint on 6th december and the complaint no is SR [protected].They mentioned it would be resolved by the 10th.Now I have been given another complaint number SR [protected] as the earlier complaint no is time expiring I was told.To my surprise, i also noticed a finance charge debited to my account on statememt date despite my deposit in time.

Trust that I will get an immediate reply and action by credited 16000 dhs to my credit card account and reverse the finance charges. Please note that it is so disturbing to go through this pain after mainting the account perfectly .

Please reply to my email id [protected]@hotmail.com.

Sivaramakrishnan suresh

I am using a FAB credit card number- [protected] from a long time, i checked my updated mile app to get the statement but services unavailable, call customer care toll free number but i wasted 15 min listening to sorry, finally mail on 25/12/2018 to at your service email id, got an acknowledgement but i think FAB people are very busy.

I am not interested in using your credit card & other services so please let me know my final payment without any charges & with proper statement & don't force me to write next email to Central Bank of UAE.

Awaiting reply
Ankit shingari
mob- [protected].

On 27.11.18 I was trying to get money from ATM. However 2000 AED went back to ATM and were debited from my account without i having it. A lot of time trying call to the bank and get money back, but all operators are saying that it is still under process. Promising to arrange call back, and it never happend. I am very dissapointed and dont know what i should do.

For the last month I had an issue with the fab mushrif branch regarding my november 2018 salary, I couldn't withdraw it over the counter. Due to the reason of system integration and merging of the company which I repeatedly got as an excuse from all the employee that I speak with in the branch which also I believe that it is not my fault as a client/customer to have a very bad experience in you bank.
I visited the branch first dealing from counter staff to customer service and to he last resource to the manager. It was last week of november when I started visited the branch and that is also the time before your integration and holiday. Since then I keep coming back to the mushrif branch in multiple times and got the same explanation which is system integration, I have cut my days at work again in multiple times just for me to go to the branch even I have inform them that I work in a remote area where I cannot just leave and go to the bank and its hard for me to have someone to drive me, in that case I though they could understand my situation and at least give some priority to my case, when I got to speak with the asst. Branch manager which is mr mohamed gharib he promise me that he will prioritize my case and even call me to update me he even ask me to sign the fatca form and some documents so I thought the processes will be at least fast but I got but nothing again I was the one who is even calling him but the answer I got is still system issue. When the time I visited the branch again he was not available and gone for vacation without turning over my case to anyone because I was like starting all over again and waiting for nothing. When I am taking to the customer service staff they said there is still no update I went back till last week wednesday and thursday for long hours of waiting and still got but nothing until yesterday again I cut my day and wait for 6 hours until it will be solve.in this experience I believe I have the right to be upset or even mad as I have suffered so bad. I cannot accept that when I was seeking for a serious help to the manager yes I was a stressed and not in good mood (who will not for the damage I have experience) he was argue with me his reason I cut the phone while we are talking which is not because I got no remaining mobile balance reason why the line was cut while we are talking in the phone.
When he came back to the branch I went to his office and he started to argue or fought with me because he is insisting that I cut the line to him, this make me more upset and cannot believe on how a manager would want a customer to empathize on his feeling because of phone issue compare to the damage/bad experience that a customer got from the bank? Seriously? This is really unacceptable and beyond reasonable. I would have accept if he will apologize for all the experience I had but he never did even form the start. How would this situation would expect from the customer reaction? This experience affected my job and personal. It is just right for me to have a good service at least or at least sorry for all the inconvenience caused.

I am hoping that you will take time for my complain.

Hoping from hearing you soon!

Regards,
Noel lito bulaon de leon

I made a payment of my credit card last dec 18, 2018 at around 11pm an amount of 1100 aed at Salam street abu dhabi branch but it is not credited in my bill. Please helped me and find out a solution of this. The machine gave me a receipt but i misplaced. I knew that you have a copy of receipt also and a video that me and my husband paid my credit card. You impost also a late payment fee. Please return my money. Regards, Rhuda Lavarias

dear sir,
I have made payment on 1st december 2018 on amount of 2250 through adcb bank
but money not yet credited to the account . I have registered the complaint (SR11253981) dated on 13th december, after the complaint as per fab bank request i have send proof for the transaction on 16th december (UAE FTS ID-[protected]) to [protected]@bankfab.com but still my complaint not yet fixed

Liability Letter request made on December 06, 2018 under serial number 1122282.

It is very disappointing that despite so many follow ups through your telephone banking and despite sending several emails for my Liability letter request, still no progress about my request. Your bank customer service is totally worst. Also calling your bank customer care is absolute disaster, more than 20 minutes we have to wait in order for us to speak to one of your agent and worst even though I have waited for 20 minutes more still could not get through and speak with one of your agent, am not sure if your bank is doing it intentionally or what, more than 20 minutes on queue and still could not speak to one of your agent is so frustrating. I am not going to deal with FAB in the future anymore and would not recommend your bank to any of my friends. And what's the use of recommending us to send our queries/complains through [protected]@fgb.ae? When no actions has been taken from your staff. I know each each bank has different policies/procedure, BUT with other banks i don't experience such inconvenienced while requesting for liability letter only with FAB i experienced such inconveniences, my other bank liability letter will expire soon, it is almost 2 weeks now i have been waiting for my liability letter, this is very frustrating. While your bank proudly say "we value our customers and consistently strive to deliver the highest standards of service" but it's the opposite, your bank is delivering very bad service to your client. Hopeless case.

So disappointed.
JEAN

Ref to My credit card : [protected], which used to make transaction from out of UAE since last month.
From yesterday itself I couldnt use the card from outside the UAE and iam trying to get connected with FAB customer care.
I had try more than 10 times to connect the customer care, but nobody picking the line.
Its very sad to say that, FAB is the popular bank in UAE and having a very bad customer service.

I hope any of the bank representative will help me shortly, otherwise I will go for the complaint to higher superiors.

with regards,

Eman Sahmnoun
:+[protected]

I withdrew 2000 dirhams and had a balance of 729 aed after which I paid for a purchase amounting to 115 aed which made the balance 614 aed and later I withdrew 200 dirhams making it 414 dirhams in balance but I received a text from fgb stating that my bank balance s is 96 dirhams as of last night night dec 4th 2018 in instead of the 414 dirhams. I tried calling the customer services but every time i'm being put on hold. Please help as I don't understand why

I had a settlement plan with NBAD for my overdue amount card number: [removed] to be paid for 18 months which started October 2016 and ended March 2018. Bank agent who initiated the settlement plan failed to close the card as per collections department staff in Abu Baker Alsiddik branch. Since there was a merge with FGB it seems the bank lost the records, collections they are insisting if I don't provide them with the settlement liability letter I will have to pay again all the amount the card was charging during this period.
I was working for a company which has shut down due political reasons, my letter was forwarded to my company email which I can't access right now as I am no longer an employee with them. The bank keeps sending me messages that they will impose travel ban. Collections they are not willing to find a solution for this matter.

Sincerely,

[removed]

Fab delayed release of my liability letter that they are suppose to release within 4-10 days but became 20 days.. i call them everyday after reaching the 10th day they said its approved and in releasing but cant give me the reason why they cant release even if its already signed and all and they cant do anything but to make an urgent request blah blah blah

then when they finally released it my liability is 5000 aed more than i owe them in my loan and when i asked the agent why he said its because the interest for the next month is added there...

so there... they should have told me the reason for the delay... its because they need to ROB MORE MONEY FROM me.

I have no money to pay my credit card monthly payment because last 8 month I faced salary deduction and 3 momth salary delayed . I have 22 u service in this country I planned to exit as soon as possible I have 4 credit card 3 from other bank I am monthly finance charges, insurance, protection, credit shield with other hidden charges . Therefore I am requestting some relief so I can pay due amounts liabilities from end of service . But my end of service amount insufficient . Incase if you reduce my due amount I wish to pay first fgb because fgb issue me first c card and other bank issue me c.card based on fgb c.card.please help me my situation very critical .

Regards
Abdul

I was promised for transfer of points equivalent to the Quick cash amount while taking the quick cash, but nothing received in next statement.
so i called the same agent to inquire about it she said already approved will get it next month.

i waited for next statement and same happened in the new statement.

after formally raising a complaint to the customer care, they informed me that my claim is genuine ...
i made several complaints all closed or pending without any update or action.

even i have call records for each and every conversion i had with the agent while she made these fake promises.

i tried to reach central bank to register a complaint on the same.

RAK BANK bought my loan and had settlement on November 04, 2018, cheque was deposited at FAB Abu Dhabi Mall Branch. it has been 11 days now that I did not get any response. They told me that it will take 4-5 days for the processing and I will receive the reference number .
I keep on following it up in the call center but they were just telling me that they send an email to the concern department and did not get any feedback. Until now there was no SMS, no calls and holiday will come and it is still pending, my loan still active.
so I was forced to write a complain here. I hope you can help me with my concern to expedite my clearance letter and close my loan. Thank you
feel free to contact me at [protected]

I requested the bank on 18.10.2018 to update my credit history in Etihad Credit Bureau.
They confirmed that my history will be updated within 5 days. However, I went on 01.11.2018 to ECB and get the report where the history was updated. The bank was lying to me that they updated it and ignored the complain. I send them the report to see that the history is not updated. However, they don't even try to help and resolve the issue and complain. They show very bad service and disrespect.

Hi My name is Omar Badawy and I was approached by one of your Sales Employees his name is Radhesyam Mandal since last April or May I don't remember the date exactly he just offered me a credit card from FAB and asked me to sign some documents but I asked him not to proceed until I ask him to do so but I was surprised when i received a call from FAB bank from a lady asking me to proceed with the credit card but i informed her that I don't want to proceed so he called and asking me to just accept the credit card with out using it and there will be no charge for it I refused at the beginning but then he asked me several times for it and explained to me that if i didn't take it he will pay for something called processing fees so i told him i will accept it only for him and then a lady called me again to confirm this and she asked me about my refusal before and informed her the whole story and then she asked me again that if I am not going to use the credit card and don't want it then it is your choice and I informed her that I don't need it then then after Radhesyam Supervisor called me and said that he is a sales person who needs to sell and he is under pressure so that is why has made a mistake and asked me to accept the credit card .. Finally I accept it and from one week I received again a call from Radhesyam asking me for another credit card that will be free of charge and that I am eligible to have it with a limit of AED 70, 000 and asked me for some documents i sent the documents to him and then he never answered my calls and he let someone to talk to me saying that I am not eligible to this Credit Card. !

I really have never ever seen such attitude in my entire life and such way of selling services to others by scamming them, I don't want anything just for you to know who things are happening in this bank and to make sure this is never gonna happen with another customer.

Thanks,
Omar