First Hyundai
Reviews and Complaints

! They take forever to fix anything and the staff is rude AF. I had to wait for hours just to get an oil change. And when I finally got my car back, it was still making weird noises. I wouldn't recommend this place to my worst enemy. Save yourself the trouble and go somewhere else.

First Hyundai is a bad place to shop. They do illegal finance scams that are dirty. They run your credit many times and then lie about financing. They just want you to sign the paperwork at a higher APR with a different credit union. Don't go here if you don't want your credit ruined.

This dealership is terrible! I wouldn't give them any stars if I could. The customer service is awful, especially in the service department. They're so rude and disrespectful. They don't care about their customers at all. No one ever answers the phone or calls you back. I've been doing business with them for years and they treat me like garbage. The staff needs to learn how to treat customers better. They even called me a liar and refused to fix my brand new car that I bought just 2 months ago. It's insane! I'm going to file a complaint with the *** and maybe even call the local news station to expose how they treat their customers.

This company was the worst! I'd give them negative 5 stars if I could. I don't usually complain online, but I have to this time. I had a really bad experience buying a car from them, for the second time! The management (***) and salesperson (***) were dishonest, lying, and vindictive. Long story short, they sold me a bad car and didn't care about giving me my money back or working out a better deal. They left me without a car for three months and gave me the worst runaround. They pretended to care about my distress, but it was all fake. They told me lies until they finally gave me my down payment back. First Hyundai, God sees how you treated me and my family. He'll repay you tenfold!

I bought a car from First Hyundai in 2016. I got gap insurance policy to cover me in case of an accident. Unfortunately, my car got totaled and I called my insurance company to start a claim. However, they told me that there was no addendum number that matched my policy. I tried to contact the dealership via email, but they ignored me. The insurance company claimed that they canceled my policy soon after I bought the car, but the dealership told the attorney general's office that the insurance company canceled it when they found out about the accident. I'm not sure who is telling the truth, but I know that I was not allowed to put in a claim because of the canceled policy. The dealership wrote the amount of the policy into my loan, which I was paying on. Now the bank is chasing me for the money, and I don't want to be responsible for something that was obtained illegally. I had to hire an attorney, but it's not going well. I want my money back for the policy, and someone needs to pay off the rest of my loan. I'm very frustrated with the situation and I'm not getting any help. I give First Hyundai no stars and they have failed me miserably. If I have to pay out of my own pocket, I will sue the dealership and the insurance company. This situation has wrecked my credit.

Don't buy a Hyundai or bring any vehicle here. Service is absolutely terrible. Firstly, the lady at the front desk is nice and tries to help you. But there's a crazy receptionist who sits in front of the service reps and transfers you over and over again, even when no one is at their desks. She wears like 3 headbands at the same time and apparently doesn't understand how post-it notes work. On May 4th, I asked for my car's oil to be changed and for a general inspection of brakes, heating element, and buttons on the steering wheel. I dropped off my car and someone drove me home. Without my car from 8:30 to 2:30. They called and said the car was ready but they couldn't fix everything because the mechanic left. They said there's a serious groove in my rotor and asked me to come back in a week. On Tuesday, my car started making loud grinding noises and I had to pull over. I called and asked if they could look at it sooner, but they said no. I had to rent a car. On Wednesday, no one answered the phone. The manager quit during all of this. On Thursday, they promised to have someone working on it, but no one called. On Friday, I picked up my car and the two main things I needed fixed were not fixed. I spent $1692 and had to wear t-shirts and shorts to work because of the heat. They broke the button that tells you your gas mileage and when I brought my car back over a week later, nothing was done. I called corporate and got assigned a customer rep who didn't know my situation. Worst part is, I was a loyal Hyundai owner and was going to purchase the Palisade this fall. Never getting a Hyundai again. And when you call their main line, it says they're closed because of COVID, even today. Come on.

The service department and staff inside are terrible. I bought a car there in 2010, paid cash, and then bought two more in two different transactions, also paid cash. We were actually looking to buy a fourth car, and had a friend there looking to purchase as well. In all my years of buying cars, I have never been treated so rudely and spoken to the same. Clearly, repeat business or new business is not important to them. Minor things had occurred over the years, and I have many pages of documentation of repairs that were made. After being serviced by First Hyundai, it seems every time it went in for minor service, it always came back with a different issue. The latest issue was that the car had a recall for its engines, clearly documented on every website. The car we had exhibited the same issues, again and again. It was seen at a dealership in Boston who said there were no issues, but said there were other things that needed attention. Then we decided to take it back to First Hyundai since we thought we had a better relationship there, since we bought the car there and heard the original service manager was back, but this time with an attitude, not the same way he was 10 years ago. The customer service rep assigned to us was rude and abrasive. After many back and forth conversations and now an actual engine test of the car, there finally was an agreement that the engine was faulty. So a new engine needed to be installed. If you look at the First Hyundai website, it says since it's an engine recall issue, a loaner would be given to you to use. First, we were told it was going to take weeks, and that they didn't have or give loaners. We even called corporate office, who do nothing but pass the buck. Then a miracle, the engine was replaced in a week, without a loaner I might add. When we went to pick up the car, no one came out to speak to us, even though they knew we were arriving at a designated time. There was no documentation of the work done. When we questioned where the information was in front of our friend who was looking for a car, the sales manager spoke to us rudely and walked away, no care, no help. During this time, a review from First Hyundai appeared on my email, where I shared my horrible experience. It was then and only then that I heard from the service manager Billy, all of a sudden wanting to fix the issue. A few issues were that the car was returned to us with the radio no longer working, the steering wheel controls not working, the phone charger not working, and the car smelled of vinegar and was smoking. Immediately we had stopped driving the car. Billy advised us to bring the car in, and he would give us a loaner. They had the car for two weeks, and a list and video given to them of all the issues. After two weeks, we were told there were no issues, and the car was fine. He claimed they went through the car, found a few other items that would need service, but even for good faith did not bother to take care of, i.e., air filter, alignment, and claimed the radio controls were not under warranty and not their issue. I let them know that three weeks after we bought the car, the radio had to be replaced after a service visit for the same issue which is occurring now, perhaps as simple as a loose connection. The service manager Billy was involved in that switch, and that is happening again. When we went to pick up the car, we were met with a bill with a charge of $75.00 for them looking at the brakes. Billy again refused to come out from the back and take care of it. Finally, someone did. Not but two days later driving it to work, the radio went haywire again. I contacted Billy, who again said it's not our problem, and could not have been anything that was caused by them when they did the engine, even though it was fine before it had the service, again saying it's out of warranty, and we would have to pay to get it fixed. We also did not even receive a quote if we wanted to get it fixed or a call to let us know the other items needed to be looked at or repaired. They still said there is nothing wrong even though it is still not 100%. The car is 10 years old and has 72k miles. There should not be these issues. This model had many recalls over the years, so clearly there were issues along the way. It also took four emails to finally receive documentation of a new engine. Not once did anyone apologize for their tone or actions. This is the way they treat a four-time customer and possible fifth one. The car radio is still not working, and now it changes stations randomly while driving. Don't bother calling First Hyundai, it's a pass-through, they will tell you they have no stance, each dealership is independently owned. This is just a small review of a continued issue with this car and the horrible customer service we have had at First Hyundai. Funny their tag line is "where customers come FIRST". When is that, when the customer shuts their mouths and takes what they say as verbatim? If you decide from the ads for this car that the service is stellar and a great investment, take a step back. Not only do they not stand behind their cars, but if you choose to go to First Hyundai, be prepared to be treated without respect or care for return business. This is absolutely the worst dealership, and if you read the other reviews from past clients, you will see the same thing. Of course, they will have their rebuttal and their clients who have had issues are always seem to be wrong. But if the same type of review is being written by numerous other clients who had issues, you have to wonder what is going on. Run, don't walk away from this dealership.

I purchased a vehicle from First Choice Car Care, Fargo ND Owner Heba Ismail. I was told that he user program was only in o be used on new cars. I come to find out this car dealer is using Hyandai user experience platforms on all of the Hyandais sold from her car lot. I have the proof that this user experience is still in effect and First Choice Car Care is using it to harass people and get into bank accounts and access what they can. Please email me. Valerie Davis 202 6 St N apt 212 Fargo, ND 58102 [protected] [protected]@gmail.com. Thank you. Valerie Davis

I got a car from First Hyundai on March 25. My temporary plates expired on April 14, but I still haven't received my permanent plates. I've been contacting the salesman, ***, every week, but he keeps giving me lies. My mother called and threatened to give a bad review, and that's when we finally got some answers. We fixed the issue two days later, but it's now July 23, and I still don't have my registration or license plates. They don't return my calls or texts when they say they will. I asked the manager for another temporary plate on July 15, but he hasn't called me back yet. They said my registration would be in this week, but it's already Friday, and I still don't have it. This business is terrible at communicating. I need my plates to travel for work and take my daughter to ***. They need to fix this problem ASAP.

First Hyundai in a certain town is a bad auto dealership. I bought a Hyundai Venue for my daughter who is a med student. I paid $1000 deposit on March 5th and told the sales guy we need the car by April 3rd. On March 30th, we met with the salesperson, finished paperwork, and paid full price plus taxes and fees. I thought we only needed insurance and plates. I got insurance the next day, but First Hyundai said they can't find the title. On April 2nd, the sales guy said they applied for a duplicate title 'about a month ago' and it won't arrive in time. They offered to sell me a more expensive car for $1000 more. I can't believe they sold me a car without a title and then tried to sell me a more expensive car. I left a message for the sales manager but he didn't call back. My daughter had to fly back without the car and we still need to buy or rent a car there. First Hyundai has my money but no valid title.

Looking for some type of refund of part installed in car that did not solve problem

Purchased a vehicle on the 14th of March and the MOTOR VEHICLE PURCHASE AGREEMENT clearly states that the vehicle was to be equipped and fitted with a Trailer hitch; that we paid additional money for. The vehicle was supposed to also be equipped with a second key; that was available during the test drive, a ***/cargo cover, and a vehicle instruction manual (Also the instruction manual was with the vehicle during the test drive). The vehicle had to be delivered to us as we live in . When the vehicle was delivered, there was only 1 key, no trailer hitch installed (that we had paid for and given them money to have installed), no instruction manual, and the ***/cargo cover was missing. Upon delivery, we contacted the salesman, who assured us it would be fixed and the missing items would be delivered/supplied. He said he would contact us regarding setting up a time for the installation of the trailer hitch; that is documented in the contract and we had paid for. After that phone call, we have not heard a thing from anyone at the dealership. We have called, emailed, and tried everything we can think of. Not a single person has reached out to remedy this, or refund our money.

When i purchased my vehicle, i also purchased GAP coverage insurance. In June I refinanced my car. I tried to call the dealership to find out information about cancelling my GAP coverage and receiving a refund, since that loan was paid off. I left a couple messages, with never receiving a call back. So i went down there and was told what i needed to bring back in order to cancel. I wanted this taken care of since it was the one losing money every day by keeping the coverage, so i went home, got what i needed and went back to the dealership and cancelled the coverage. I was told it could take around 6-8 weeks to receive a refund. I accepted that. The coverage was cancelled in July, so by October i began calling for a status update. Only to have not one person return the several voicemails i left with Finance, I even left a voicemail for the GM, all with no response. Now the coverage is with another company (***), however the refund would come from First Hyundai. Since i did not receive any call backs from First Hyundai, i called *** to find out more information and to confirm that my coverage was cancelled. I was told that on ***'s end the coverage was cancelled as of 7/28, and that the refund was on their July statement, which they received around 8/10. Which even if it took 2 months (60 Days) to process on the dealerships end, i still should have received my refund by now. I keep calling and keep leaving voicemail, with no return call or refund check. I feel the dealership is just hoping i forget about it and that way they can keep the money.

I have been leasing a vehicle with First Hyundai since 2016, in June, I traded in my previous lease and began leasing a new vehicle with First Hyundai. In the Finance contract that was signed by myself and the dealership, it was agreed that First Hyundai would pay the remaining lease payments on my previous vehicle. The agreement indicated that they would pay a total of $1060. On June 24th, I received a bill in the mail from Hyundai Motor Finance (The parent company), indicating I owe $701.14 on my previous vehicle (ie the remaining lease payments). I First called Hyundai motor finance who indicated that this is something I would need to figure out with the dealership as this was an agreement we made. I thus went on to pursue First Hyundai to resolve this issue. I first began calling, leaving multiple messages with the "finance" department and never received a call back. I then went in person to the dealership on several occasions and was told by a finance manager that they have not yet sent the payment (The was on August 11th). On that date they informed me that they would overnight a payment to Hyundai motor finance. On August 20th I called Hyundai motor finance and was told that they have not received any payments since May . I was told in July by Hyundai motor Finance that the payment would be do on August 21st and if not could affect my Credit Score. On August 20th, I went to the dealership again, asked for a check in the amount of $1060 as this was the agreed upon number and was told that they could not write a check at this moment. This has since affected my Credit Score, and the payment has still not been made.

On Sept. 1st I bought a *** from First Hyundai, within the first week I noticed that my drivers side window was sticking, and one of the back seats would not go down. My *** has an automatic transmission but it started to jump when it changed gears. I started texting and calling my sales person, ***, on September 20th an left messages with no response. My Husband took over.. He managed to get an appointment with the service department on November 4th. He dropped the car off for the day. When he picked up the car the service department told him they had fixed the back sat and ordered a motor for the window. They said they didn't do transmissions so they made me an appointment with the *** dealership accross the street. On November 19th my granddaughter took the car to the *** place and was told she had to leave the car for the day . When she said she couldn't leave the car for the day they told her she could bring the *** to any *** dealer near us. She tried that and was told she had to bring it to the place she bought it. Before she left *** she then went to First Hyundai and asked if the motor for the window had come in. They said they had no idea what she was talking about. To sum up we have called the salesperson, the service department, the manager with absolutely no response from anyone. The dealership is an hour and a half away from our home so e can't just keep going there. We now have a *** that the drivers side window doesn't work right, the back seat is still broke and the transmission still jumps and no-one at the dealership will get back to us or give us any satisfaction at all.& now my guarantee has run out.

I purchased an extended warranty from First Hyundai for $2895.00 on an used auto I bought from them which I was told if I sold or traded the auto , the extended warranty could be cancelled and I would receive a pro rated refund on the unused portion from the the dealer ( First Hyundai ) I sold the auto this past November and contacted the dealer at that time to advise and to have the warranty cancelled and get my refund which I was told by the dealer in December 5th email, would be $2306.81 I was also advised at that time that the dealer did not actually give me the refund till the warranty company credited them the pro rated amount which they then told me would take another 2-4 weeks but was assured that once that happened, the check would immediately been sent out I called the extended warranty company and was told by them that the dealership was credited early January . I have left at least 10 messages by phone and email ( *** ) and at *** ) and on at least another 6-8 phone messages with both *** ( finance Dept ) and *** who I was told was the sales manger. I have NOT other than the December 5th email received any calls or emails to explain where the refund is. Every time I call since early January, I am told that the finance Dept. Is closed for cleaning and last week was told they would reopen today January 21st and when I called today I was told no they will not reopen till next week I keep getting the run around and just want my agreed upon refund back They have been credited and seems do not want to give me my pro rated $2306.81 back The extended warranty was purchased on November 19 and the pro rated refund was requested on November 30 The extended warranty agreement states that a pro rated refund will be given during entire warranty period which was either 6 or 7 years