First National Bank [FNB] South Africa
Reviews and Complaints

An amount of R2000 has been transferred from my account with a transaction charge of R70. I called FNB Loans who transferred me to Fraud who transferred me to Debit card order reversals, who transferred me to collections, who hung up on me.
Apparently this was a forced collection transaction but they are unable to reverse it. I have no agreement with any credit provider to debit from the FNB account. I have not taken any loans with FNB.

ID: [protected]

Could you kindly assist in reversal of this account.

Opening up a business account has been one of the most difficult things to do through this bank, firstly get my business name wrong that I have submitted.
Then I received a message saying my business documents have been successfully loaded and will be contacted soon. Now the account is on hold because "they" say the documents have not been received.
That was on the 16-Jan-2018, today is the 21-Jan-2019 and nobody has been in contact with me...
Then dealing with your staff is an even worse nightmare as nobody is willing to assist, just forward the calls and telling me who else to call.

Honestly if you going to open a business account, use another bank, rather ! You'll save yourself time and effort. . .

FNB transferred R2044 from my cheque account to a loan account without my consent.

It is January and I had R3000 in my account so I'm left with R900 for the rest of the month! I am very unhappy about this and will be escalating the matter should I not receive assistance regarding this transfer.

The banking Ombudsman will probably be more interested in this.

I registred my business account through FNB online the card was delivered but couldn't activate it when I called them they said there are outstanding documents that I need to send. I have sent all the documents they requested and the account was activated now the account is deactivated again they requested
another documents I have sent again
as requested now they require another documents of which I have sent several
times.When you call the call center
they will put you from pillor to post
you wont get any clarity even the team leaders they don't know how to solve this matter. I need to get this sorted as i need to open this bank account as soon as possible as i am losing business for the mistake that was done by them

I would like to lay an complaint about very poor service that I am getting from my bank manager, Mhlaba, Nkhensani

I have requested a letter from her over a month ago, she does not get back to you and when I made a few follow ups she only tells me that the query is still with the credit department.

There is no correspondence from her to me until I make the follow up again.

What use is it to have a bank manger if they can't assist you?

I have been a client with FNB for over 35 years, we have 4 business accounts and 4 personal accounts with FNB and if I don't get a response today I will take my business to another bank

Regards
Lizl Smith

I emailed a complaint regarding being overcharged on administration fee as per the usury act.
Was assisted by a Shano Moodley.He lied & said about FNB not owing me any money.H e says recalculations were done on their side, no proof of those recalculations were sent to me.Now Shano won't respond to emails after I asked him to please forward me recalculations he was talking about.
All I want is money stolen from me in the form of administration fees by FNB.
Why shouldd greedy banks always get away with stealing from people.
My daughter owes her fees and it's almost exam time.
I just want the money refunded back to us.

I want to file a personal complaint on Randy Arron of the Burkburnett Fidelity Branch.

My Mother whom had accounts with the Burkburnett branch had CD's an a checking account which had myself Janet Holter listed as POD. I also had a CD an so did my 3 son's.
Once my Mother Pauline Clark hands became too arthritic she would set with me an have me pay her bills an whatever else checks needed to go to.taxes, insurance, any business.
My Brother Richard Clark nor Randy Aaron would know if my mothers health neither of these gentleman ever step foot in my mothers home !
Richard Clark only came over when he needed money cause he has a gambling problem.
When it became evident that my mothers health was declining she started building a barn in her backyard for me to live in an to be able to take care of her 24/7.
This build became a grievance for mother an myself due to not knowing enough about building a house or finding ethical people to work for us!
My mothers health has declined to where Hospice was called to come an help me take care of my mother on the farm!
One day my brother Richard Clark came to my mothers home an started telling how Randy Aaron had called him to let him know Mothers account was down to $10k an asked Richard if he wanted Randy to call the cops because I was stealing money an forging checks on my mothers account!
Number one Richard Clark name was not on the account.
Why wasn't I Janet Holter who was listed on account called?
By Randy Aaron calling my brother before he actually got an true facts but Mr. Aaron an my brother went to school together an are buddies as my brother worded it?
From this phone call it was called to my bank which froze my accounts!
The Adult protective services and fraud department for First national Bank was called.
Once The investigator came to my mothers house an took pictures of bank statement an was given copy of power of attorney she said" I should of never been called there is nothing wrong, I consider this case closed!"
So you think that's the end?
Nope, Now I'm getting calls from people who have paid me by checks for farm lease an business telling me that my Bank is calling asking if they really wrote these checks?
It is being insinuating that I'm forging checks?
I also will be complaining to First National Bank next!
This situation has caused me unnecessary conflict with my brother which my Mother passed 4 weeks ago, an my bank wouldn't let me cash a cashier check from the Fidelity bank to pay for my mothers funeral that my brother never offered to help an first national had to make sure the Cashier Check was legal? The froze everything for a week!
Because I Janet Holter was named executor of Pauline Clark's estate was unable to pay for my mothers funeral an expenses on POD!
Mr. Aaron broke a client confidential act on this banking account an I will be seeking legal advice on what the next step is for slanderous an causing me undo stress am mental anguish!
I want Mr Aaron removed an
I want him fired!

Thank you,
Janet Holter
3562 old Friberg road
Wichita Falls Texas 76305

Sent from my iPhone

Reference ID13189259

This has been going on since 8th June 2018, 4 months

Still no courtesy reply from anyone to give me feedback.

If there was a proof of purchase, send to me, if not, credit my account, it cannot be more simple.

Signed by a very pissed off Premier Card Holder

Marc Gavrill
[protected]@gmail.com

From: Marc Gavrill
Sent: 20 September 2018 08:33 AM
To: [protected]@fnb.co.za; [protected]@fnb.co.za
Subject: Fwd: FNB :-) Our Service to You - ReferenceRw18090663834~10

To whom it may concern, I sent this form 2 weeks ago today, why haven't I even had the courtesy of a reply?
---------- Forwarded message ---------
From: Marc Gavrill
Date: Thu, Sep 6, 2018 at 11:34 AM
Subject: FNB :-) Our Service to You - ReferenceRw18090663834~10
To:

Good morning:

Please find attached dispute form as discussed with Erin.

Thank you.

-----

--
Marc Gavrill
P.O. Box 857
Plettenberg Bay 6600
Tel: +[protected]
Cell: +[protected]
Fax 2 E-mail: +[protected]
[protected]@gmail.com
Skype: mmgavrill
From: [protected]@fnb.co.za
Sent: 07 July 2018 03:46 PM
To: [protected]@GMAIL.COM
Subject: FNB :-) Our Service to You - ReferenceRp18070741191

This email is subject to a disclaimer.
Visit the FNB website and view the email disclaimer by clicking the "About FNB + Legal" and "Legal Matters" links.
If you are unable to access our website, please contact us to send you a copy of the email disclaimer.
Dear MR MARC M GAVRILL,
We at FNB Business Desk strive to deliver the highest level of customer service. In this regard, we are continuously looking for ways to improve our services and your input is critical to help us maintain these standards.
Based on your interaction with Rodney Mputla on 07/07/2018 at 15:45, what is the likelihood that you would continue to use the FNB Business Desk?
Please click on your rating (the number) below which will create a new email. Then simply select Send to return it to us.
Not Likely
(Not good enough)

1
2
3
4
5
6

Likely
(We can do better)

7
8

Absolutely
(We did great)

9
10

Any further comments will be greatly appreciated.
We thank you for taking the time to give us feedback.

Regards,
FNB Business Desk

First National Bank - a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider (NCRCP20).

Premier Growth Banker
Weirda Rd W
Consultant name: A. C.

With much regret and a huge amount of effort and requests for my money to be given back to I find myself in a tough situation.

I asked A.C., someone who I had a relationship with you to put money on her 32 notice account for me 3 months ago.

I have now found myself in a position where I need my money to use as a deposit for a flat. A. refuses to give my money, I have proof that I gave it to her and endless messages where she's refusing to give me money.

I'm left with no choice but to go public about Fnb's representatives. The HR department of Fnb can deal with this or whoevrtt chooses to.

I need out sorted today.

Tyrone Scott
[protected]

I was called by an advisor explaining the different plans fnb has and I agreed to an upgrade. I clearly stated in the conversation we were having that may I please receive a text once my new card has been delivered so I fetch it. I received a text or emailed stating my card has been stopped whereas I haven't received my new card, so I called in to find out how I can go about getting this sorted. The service was appalling Thogo transferred me to verify old bank card which I didn't see the purpose of it cause card had been stopped, yet she previously said It's active. The line cut off and she didn't bother calling back yet my query is not resolved im so disgusted. It's sad that a bank of this magnitude excel in disappointing customers and I want to be compensated as this is an inconvenience to me.

I had a saving account that contained a balance of 281.5 USD and that I didn't use since end of 2015. After going to the mazraa branch to withdraw the amount, I realized that the amount was transferred to dormant account in 25 Jan 2018 although it's a saving account and even without informing me the client. They forced me in the branch to sign on my saving cart and promising that they will try their best to refund me some of the amount. Afterwards, I was informed that they can do nothing and the whole amount was settled as bank charges.

Since I'm an old FNB customer with no deadline breach from side regarding any payment, I expect at least to be informed before the bank can take any action regarding my account. On another hand, I expect a refund from your side regarding the below.

Regards,

The FNB complaints website is not working to log complaint on FNB cheque account HEILBRON.
All bank charges to be reversed since inception on cheque account # [protected] as a Deposit of R10, 000 (FNB account # [protected]) is kept at FNB as part of product offering not to have bank charges levied against cheque account. The investment account serves as qualifier for non-banking fees on their cheque accounts for individuals > 55 years.
Account holder Elizabeth Maria Crause
ID [protected]
[protected]

On 13 September 2018 i called fnb Card Division requesting to have an increase on my card. Bearing in mind that i am an existing Private Banker for that matter, but i still don't get service from the company.

Up to this point i am not getting any feedback regarding my request. I was convinced by one the Bankers at fnb to switch from Standard Bank, and i am kicking myself as to why i listened to her, as i am getting extremely poor service from fnb

At standard bank this type of request only takes less than 2 hours and Bob's your uncle.
I am a Private Banker paying for the service but even my Banker does not even return any of my calls or messages, so i think you get the picture..

I will not recommend fnbto any of my friends rather they stay in their current banks as i am also considering to close the card soon and start afresh somewhere else...

it a shocking service for such a big company

Date: I have had a number of issues but the most recent 17/09/2018
Ref: 1542063/[protected] - one of a couple gone unanswered.
I have been banking with FNB for a number of years and about a two years ago was issued with a new "relationship banker". every time we contact her she refers us to the website or tells us to go inshore ( the point of a relationship banker is to help) I have complained to her manager a couple of times and requested someone new, however all he does is justify her responses and does nothing more - great for the employee but appalling client service. most recently we were told we needed to move to a new Java free way of banking for security reasons, the system requires you to have both your phone and PC. With the change over I picked up on some issues which I wanted some explanations:

1. My accountant who is not authorised is now receiving all sms's on transactions on our company cc.
2. What process is in place should a cell phone be stolon while traveling abroad/locally as we will then have no way of authorising any payments?
3. Our accountant now has access to do payments from home at anytime which was never the case before with the certificate which has now put us at risk as this is her private phone- what measurements have been put in to protect companies.

I first contacted the Digital portfolio manager who had done the migration, who tole me I needed to contact my relationship banker, as expected though when I contacted her she told me I needed to contact the Digital portfolio manager ( they all seem to be confused on their roles to clients) eventually the Digital portfolio manager contacted me and assisted me with points 2 and 3 and stated despite her assisting this does fall under the roll of our relationship banker and that she cannot assist us with point 1. I then once again emailed our allocated relationship banker and asked for feedback from her. 24 hours later still no response so I followed up again ( keeping in mind during all this time my accountant is receiving information she is not authorised too) she responded in short wanting a screen shot saying that was the only way she could look into it which is rubbish I'm not sure why a screen shot would do anything except confirm my complaint as she clearly did not take my word. at this stage I actually am so frustrated I cannot be bothered dealing with her and escalate the issue with no response from HO on mail. 2 days later I receive a email from her manager not answering my questions but giving me a long story which did nothing but still leave us in the situation where we are with unauthorised personal receiving in contact messages. I have tried calling the complaints numbers and you are met with a automated response that the extension is not available.

On 20 August I made a forex transaction from my bank in the UK to my bank account at FNB. The £650 is not yet in my FNB account.

I received the MT103 as proof of the transaction from my bank in the UK and have sent it through to both the Premier Banking and Forex departments at FNB. Twice.

My first correspondence with FNB regarding this matter was on 1 September.

I have not heard from the bank in 6 days following their last correspondence saying that the matter had been escalated.

Following numerous emails with no response from FNB, I contacted them today on their app and they phoned me back. After 45 minutes holding, they still have no answer.

I urgently require that this substantial sum of money go into my FNB current account.

Account number [protected]

Attached please find a copy of the MT103 SWIFT proof of transaction.

Kind regards

Amanda Prosser

I made a request for a dispute as per ref. number above on the 20 August 2018 till today my request has not been resolved nor get any correspondance from them. This incident was first brought before FNB end July 2018 and around the 15 August 2018 when made a follow up I was told that I completed a wrong form and I must resubmit the new request which I did as per the reference number provided. I have been calling making a follow up but sent to pilllar to post.

Can anyone assist me in resolving this at least to get a response update

I have been under debt review so fnb decided to cancel without my knowledge and still deduct 5500 from my acc? Been calling the call centre sending emails to no avail nobody is helpfull there.. pathetic! I resendes my documents to 4 diffrent people each have a diffrent story and for me it just shows they dont know what they are doing. Why is it that a client gets treated like this? Why should i phone fnb and try and resolve it myself and them there is no communication.

FNB CREDIT CARDS 17TH AUGUST 2018

Re: UNAUTHORIZED CREDIT CARD CHARGES /DEDUCTIONS - Mr ANTON VAN ZYL- [protected]
I am really sick to struggle with the bad service with regard to the following complaint:
Sins 2016 there are a budget facility instalment deducted against my credit card.
I never agreed to this deduction nor did I sign any consent document. This already amounts to R9892.30
I am not satisfied with the way I am treated. I need this to be cancelled and the amount be credited to my credit card account ASAP.
When I complain about this at my branch I was given a telephone number to call.

It is now years already and NO ANSWER or ASSISTANCE from FNB.
The next is a FNB life policy of R36.39 that I did not agreed to. I did tell the lady who phoned me that I did not want this and she just carry on as if I agreed.

PLEASE STOP THIS ASAP. WHY is it such struggle to listen to your customers when they don't want the bladdy stuff. PLEASE CANCELL BOTH THIS FROM MY CREDIT CARD AND REFUND THE AMOUNT OF R9892.30 BACK TO MY CREDIT CARD. YOUR URGENT ATTENTION PLEASE!
Awaiting your prompt reply ASAP
Regards
Mr Anton van Zyl
[protected]@fshealth.gov.za
[protected]

Good day,

I've received an e-mail from FNB stating that as a Credit Card or Cheque Card holder, I qualify for 2 free Slow lounge visits per year. After making use of this service, an amount or R250 was deducted by FNB from my cheque account. I queried this via FNB online and the response that I received was "you have to have a cheque account AND a credit card account". I then forwarded their initial mail to them, indicating that it is EITHER one of the accounts and not both. The response that I then received was that I had to refer to the fine print on the qualifying criteria for the free use of the lounge. Clearly having both a cheque and credit card acount was now no longer the issue. I then e-mailed [protected]@fnb regarding this matter, After waiting a week or two, I e-mail them again. I then received a phone call informing me that the matter is being investigated. This is about a month ago and still no feedback. I now e-mail them everyday, logging a complaint.
FNB's initial e-mail is misleading as it stated that I have two free Slow Lounge visits per year. Why not send an e-mail to customers listing the qualifying criteria for the free visits? I wouldn't have made use of the lounge if I knew before hand that I will be paying for the facility.

When i opened the account with FNB i was advised that withdrawls can be done at pick n pay or spar. today i had gone to the spar and done a withdrawl and the till howevet i now have a pending transaction for the money that was withdrawn. this unacceptable. it just proves to me that FNB wants to rip off their clients.Numerous of my friends and family have changed over to capitec due to the poor service recieved from FNB and i intend to move over to a better bank.