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CB Banks First National Bank [FNB] South Africa Fraud on FNB Virtual card
First National Bank [FNB] South Africa

First National Bank [FNB] South Africa review: Fraud on FNB Virtual card 3

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5:47 am EDT
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I am extremely disappointed in FNB right now, an amount of over R4000 fraudulently went off my account and I was advised that they need to investigate and might wait over 30 working days to get resolution. In the interim I need to make a plan for myself as they are not willing to reverse the amount. What makes it even worse is that they say that their Virtual card is very secure, but to my surprise the amount went off the very same so called "SAFE" virtual card. If you are considering joining FNB, take this experience into consideration? I would not make such a bad descion in joining a bank that treats its customers like this. This year alone, I have reported a few other fraudulent activities that go off my account and in all this scenarios I had to sort myself out. Please do not make the same mistake I did and join this bank? Perhaps look at the other banks, maybe they are getting things right. I have been with FNB for close to 10 years if not more, and guess what every month my salary goes into their bank and they reap the rewards of banking charges religiously but when something like this happens, unfortunately they cannot help me.

Claimed loss: R 4 200

Desired outcome: Immediate reversal of funds

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Samilz Hoffman
Durban, ZA
2 comments
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Jan 29, 2024 8:28 am EST
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I have had an almost identical experience, I am switching to Standard

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nombulelo ndimande
US
1 comments
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Feb 10, 2024 11:40 pm EST
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R9400 and later while I was at the branch with the consultant another R10 100 fraudulently went off my acc after they have 5th old me that they had blocked my profile and I was hopefully that I was gonna get my money coz the second happen just when the consultant was putting me back on line. This was on 16th of January till today no response from fraud department infact when I call I get transferred to debit something department where no body picks up the phone as a result I'm stuck with a case number that doesn't help me but my daughter's school fees money is gonna thanks to this bank thatwas recommended to me by my mom. Funny I didn't even know that I had a virtual card ukuthi how someone gained access I guess only God n fnb knows.

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Samilz Hoffman
Durban, ZA
2 comments
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Feb 13, 2024 3:34 am EST
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This is exactly what happened to me. After so many years I have closed all my accounts. I strongly recommend anyone to avoid FNB at all costs

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  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
First National Bank [FNB] South Africa Category
First National Bank [FNB] South Africa is ranked 67 among 414 companies in the Banks category
#65 N26 Bank / Number26 N26 Bank / Number26 #66 Societe Generale Societe Generale #67 First National Bank [FNB] South Africa First National Bank [FNB] South Africa #68 Associated Bank Associated Bank #69 Santander Bank Santander Bank

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Fraud on FNB Virtual card
3
(opinions to this review)
 private banking
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(opinions to this review)
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