First National Bank [FNB] South Africa
Reviews and Complaints

Customer service at FNB is pathetic and unprofessional. As a business owner trying to make an honest living it still amazes me how big corporates like FNB can hold a small business at ransom. On Friday, 11th March 2022, I had a rude awakening when I tried filling fuel and purchasing raw chemicals for our company. It turned out that all transactions on the business account was declined, which was highly unlikely. After phoning their customer service, we were informed that FNB took the liberty of freezing our business account without prior notification. Apparently, we were suppose to reconfirm our BBBEE status as part of the FICA process. No one from FNB had the decency to contact us in the last 6 months to request such documents either via the FNB app, email or cellphone. At this stage FNB is choking small businesses to the extent that we cant legally operate with money that rightfully belongs to us. Total disgrace and shame on you FNB. Apologies not accepted. I'm taking every cent out of my business and personal account and investing it in another bank.

Stay away from FNB!

Your money is not safe with FNB

It is absolutely appalling how irresponsible this bank is with their clients' money. We had a fraud incident. Contacted the bank, had to open a case. The bank simply sent an email to the other bank to freeze the money. They did not call or anything. It took weeks for us to get a hold of people from the Fraud Department. Many days we tried reaching them for hours. In the meantime the fraudsters had enough time to withdrew thousands, all our money. The bank now just wants us to sign an indemnity form to release them from any wrongdoing. They did not even try to assist. Apparently the procedure is just sending an email to the other bank and waiting for them to eventually respond. We have tried to speak to the manager from the fraud department but the agent (Thato) that we struggle to get hold of can't get hold of her manager for weeks. I don't understand this. It feel as if the bank is working with the criminals, they did not try and help us. We have been trying to speak to a manager for weeks but the agent say se can't get a hold of them. We are very disappointed and not trusting the bank anymore

About 1 year ago my wife and I went into FNB to enquire about their cheque accounts.

When the consultant assisting us saw my income, she immediately started persuading us to go for the Private Clients account.

She sold us on the numerous benefits, i.e. dedicated private banker, SLOW lounge access etc.

Both my wife and I signed up.

To date, fhe account and service from FNB has been nothing short of ABSOLUTE RUBBISH!

Our so called "Private Banker" Muhammed Husain is a non-entity. I'm convinced this person does not exist because he never actually does his job. My wife requested for a savings account and her account was supposed to be debited by an amount to start the savings. It never happened and despite numerous attempts to get Husain to do his job, he simply does not care.

To make matters worse, we booked an international flight, using the cheque card, thinking we'd have SLOW lounge access as the consultant promised. Only to find out, we have to be on a certain eBucks reward level to even qualify for lounge access. Something which FNB never bothers to tell you because they want you to fall for their lies by thinking that simply having a Private Clients account gives you all these benefits.

Blatant false advertising and money grabbing by FNB, convincing people to take things so they can make more money off the exorbitant fees.

I played the Powerball draw on FNB App on the 22/02/2022 for 2 draws, and i received the SMS(25/02/2022) to inform me that my ticket has expired on the 25/02/2022 that's the day i must have my last draw.

similar incident happened on the Lotto Draw played on 22/02/2022 for 2 draws, message received on 25/02/2022 to inform that my ticket expired, whereas i am still eligible for the draw on 26/02/2022

I have had an issue with my Primere credit card. I have been wrongfully billed since November 2021. I have had no assistance in this matter and I am still being charged interest for this unacceptable amount. I am highly frustrated as I've lodged 2 complaints and I have still not been assisted. I have called the credit card department on numerous times of which most of them I was cut off. Nobody seems to be able to assist me and I have run out of patience.

VERY URGENT!
I was trying desperately to reverse a payment on my Debt Card and mistakenly cancelled the card. A R99.00 payment was taken but I never made the payment or authorised it. I tried using the FNB App which is EXTREMELY confusing and what I needed urgently to do, I could not! The payment is to a Google transaction which I know nothing about. My full name is:- Neil Owen Kerr; ID [protected]; Card number is [protected] - Card holder N. O. Kerr; expiry date - 08 25. I need access to this account urgently for transactions due in the very near future. Please treat this as VERY URGENT!

I do not bank with FNb but I make use of their fnb ewallet service. I havent used the ewallet in a very long time. Someone wanted to ewallet me some cash but to my surprise I found out that my ewallet is blocked due to fraud. I was never informed or called about this from FNB. I called Fnb cell banking and the consultant I spoke to said that I shoud contact Fraud. I contacted them and I was told that Leonie Tweedie is working on the case and I was given her contact details. I tried calling the number I was provided with but she is never available. I also sent her an email and she never responded. The case ref I was given is 2021/1451661. I was told the ewallet was blocked in October. My contact number is [protected].

On 17 December 2021 (Friday), my mother went to the FNB branch at Southgate Mall to pay off her loan. She was told to come the following day as this could not be done, she asked whether they were offline or something was wrong and she was told they cannot close a loan. On top of that they offered her another loan to take to pay off her existing loan which she refused. She went back to the branch on 19 December 2021 (Sunday) to try again to payoff the loan and she was told she must come during the week so that the loan department can be contacted in order to assist her. In short she left the branch without any assistance. The staff there were unhelpful and were busy chatting amongst themselves. We understand it is the festive season and people are happy but it should not affect their work leaving people who need to be attended under serviced.

On the 10th of November 2021 @ 15:21 I went to FNB bank in Kempton Park Festival mall where I was assisted by an intern who did not fully know the products. Poor and pathetic service I received there. She was unable to answer some of my questions as a result she caused me money cause I ended up being charged penalties on one of my accounts because she made me believe it was the only way I could be able to withdraw money I needed then. I went there to put in a notice to receive money after seven days on my tax free account which I was informed when opening it that whenever I need the money I can put in a notice of 7 days but the FNB employee{intern} argued that it`s a "32 days" account. We argued about it until she escalated the matter to her superior, unfortunately the damage was already done. The intern advised me to close the account then transfer all the money to my savings account and that`s when I was charged penalties. Two weeks later I put in a notice of 7 days via the FNB app on the same account to receive money but was NEVER charged any penalties. So now the managers are taking me from pillar to post about refunding back the money for penalties as it was not my fault that I was charged but their employee`s fault for misinforming me BECAUSE OF LACK OF PRODUCT KNOWLEDGE of FNB festival mall branch employee. To this day my issue has not been resolved, they always come up with excuses. One of the managers tried to assist me and promised to call me back with feedback for returning my money and resolving the matter of their intern who doesn`t know her work but she did not. I have been waiting for her call but nothing still...I want my money back.

Jeanette Ledwaba

my name is Chris Brooks tel no. [protected] I have a petrol card- received my new one and nobody at Fnb Hazyview is able to help activate it . would appreciate if someone can help me this is just not on please phone me then I can explain let s see if this complaint will ever be solved.
Chris brooks card no is [protected]

Absolutely pathetic ! Firstly you block my account because someone bought an item from me and paid into my account. Then you just take money out my account which is fraud from FNB ! Then you continue to still keep my account blocked even tho you've taken out the funds so you steal my money and withholding my other money this is pathetic how must I live ! You do nothing to protect me as your client! Then I'm pregnant you make me go to the police station to open up a case then back again for an affidavit and even after I do all this my account is still not unblocked! My money still not returned! FNB are thiefs ! This is gone on for over a month absolutely pathetic!

@FNBSA, Good day FNB South Africa.
I have never believed that racism exists within corporate sector big financial institutions like FNB until I have visited FNB Greenstone Branch to do my banking as normal.

I have opened my business account at FNB for the past three years. And every time my clients pay me, I transact same day with huge transactions monthly and I was never asked so many useless questions.
I have visited FNB Greenstone on 15/10/2021 around 12pm, went into tellers as usually. Luckily, I met Refiloe Mashele which is teller that helps me almost everyday when I make withdrawals in my business account. Lots of staff members know me better as I am regular, in order words I am regular in FNB Greenstone. For some reasons, there was no money went into my business account for two months because of some challenges that I have faced in my business. So when I visited the FNB Greenstone, I wanted to make a huge withdrawal as I normally do since I have received some money from one of my clients. In comparison to previous months, that was one of the smallest amounts I have received.
Tertius Le Roux, who works in that branch told me that it's not possible that I can receive money and want to withdraw same day. Especially into a business account for a black guy like me.
Surprisingly, I have been doing that (transacting same day) ever since I have opened my business account at FNB. He (Tertius Le Roux) blocked my account claiming to be consulting with other departments to confirm why a black man can receive such a huge amount. I have spent 4 hours in the branch without being helped. I was called names like a fraudster, someone dealing with money laundering, drug dealer and many more in front of clients. Worse part, if a white client comes to the branch looking for his help, he could help that white client who came after myself.
Tertius Le Roux got support from all his bad treatment to me from Nadia Greffrath, whom they work together there. They asked me to ask my client that paid money in my account to send proof of payment since money was coming from Nedbank. My client sent proof of payment, and I have provided them with it. But still no help.
I went home without help on the 15/10/2021. And I had to pay wages that afternoon, but I didn't because Tertius Le Roux is owning FNB according to thr way he acts.
The following day, I came back to FNB Greenstone trying to resolve this issue. I found Tertius Le Roux, he didn't help me. Instead of helping me, he did the following:
1. He didn't keep information confidential since he was shouting at me the whole banking area.
2. He has spoken to me in a disrespectful manner, like talking to me while showing his back. Not even giving me a chance to respond.
3. He wasn't keeping me up to date with my query that he claimed to be referred to his superiors.
4. He didn't help me as quick as possibly, he only talks to me after I have asked for update.
5. I was not treated with fairness and integrity in all his dealings.

I have spent the whole day of 16/10/2021 without being assisted.
While I had flexi staff working for me, and I had wages to pay. And I didn't because I am fraudster, someone involved in money laundering, drug dealer according to Tertius Le Roux and Nadia Greffrath. Why would a black person get those amounts of money in his account.

Even now, my business account is still blocked by Tertius Le Roux who works at FNB Greenstone because I look fraudster. I am being embarrassed in front of other clients. I just want to take my money and close this business account, I will open another business account with another bank that treats black people like a normal human being.
Name of business: Mafumisani Capital PTY Ltd
ID number: [protected] 1

Regards
Ronald Kubayi

Hi it doesn't matter how many times we tried to sort this out - it just keeps happening again and again and again the next day!

I was at the FNB FeatherBrooke twice, every time with the same problem and it is not just me, while I was waiting for help, 4 other customers came in with the same problems.

You reset your pin, as it is not working again, activate again your profile, activate again your card, activate whatever there is. Then the next day, SAME problem.

It is not that we forgot the password for the pin, it is NOT WORKING - everything got blocked again and again.

I had to rush to a FNB ATM again Friday - to activate everything again, it was working that time.

Now this morning again, nothing is working, I have to go to the ATM and ACTIVATE everything again?
--
HOW MANY TIMES DO I HAVE TO RESET THE PIN AND ACTIVATE EVERYTHING AGAIN?

You can phone how many times, Robot answer - it CAN'T HELP at all, need ID, type it in like 3 times, then choose option, not one of that options help, you call and call numbers till someone answer, then they put you through from one person to the other, no one can help you, the the last one, you can't even hear what he says as the crack sound from his phone is so unbearable and frustrating as he cannot hear you and you cannot hear him? You have to put the phone down because he cannot phone you back not even if you don't have airtime left after all that waiting, struggle and phone number after number and then they put you through from one to the other and you just needs keep on holding and keep on phoning back with no help at all?

SO dissapointed in FNB's BAD Customer Service - waiting 11 DAYS for them to solve a serious URGENT matter regarding a faulty Homeloan Debit order😢😢 FNB let me sign a contract for a a specific interest rate then the charge me 1, 55% MORE and after I filed the complain STILL deduct the WRONG amount!
Nobody calls back, Nobody answers my urgent emails, Nobody follows up on filed complaints. 🤷‍♀️🤷‍♀️... But they are very keen to take your money in less than a second!
Now what?!
Really BAD service FNB.

I, as always made a withdrawal from my supabet account for an amount of R100.00 which automatically goes to my registered cellphone number via e-wallet, I did get an sms from my number [protected], so when I dial *120*277# I no longer see my supabet e-wallet option, it was totally removed, I tried calling and the machine couldn't let me through, I logged a complain via hellopeter and they said they will get back to me within 24-48 hours which is suprising because it took them seconds to erase my supabet e-wallet option and take my money.So as I was awaiting for feedback, a message came in saying funds have been paid to some kind of a Telkom number that I don't even know and I need to dial *120*277# then that was it, even now I haven't received my money back

As a result of a fraudulent action on my previous credit card, it was cancelled and a request for a new card was made on 03 September 2021, enclosing the required certified documentation. It is now 14 September and noone seems to be able to acknowledge the request, let alone action it. Despite NUMEROUS daily telephone calls and emails my telephone calls are transferred from one incompetent person to another. There is no Manager as I am not able to talk to one. What is happening in this company which is part of FNB.
Vanessa Chambers
[protected]

1. On the 23 August 2021, I lost R2006, 27 (two thousand and six rand, and twenty seven cents).

2. I called FNB from the number on my debit card, a consultant referred me to another, it became a frustrating chain of telephonic transfers without a positive explanation of what exactly happened.

3. One consultant told me it was an instruction from South African Revenue Services (SARS) to hold the funds pending verification of a payment made to my FNB account by SARS.

4. I called SARS, all SARS consultants I spoke to vehemently denied any knowledge of such an instruction. I have CASE numbers to support SARS calls that I made.

5. I visited FNB Beacon Bay (Retail Park) branch, a consultant just informed me to use the phone inside the bank and advised me which number to call. I did, told to write an email to [protected]@rmb.co.za from which I have not received a response from to date.

6. The issue of Law and Morality requires a re look. Law can victimize the poor and only be of service to the rich. If I owed FNB I would be taken on and abused under the same laws that are said to be serving all of us.

7. Laws FORCE Citizens to keep Our money with Banks that cannot guarantee its security.

On the 18th August 2021, I received an email from Aphiwe Hlongwana stating I have received proceeds of alleged fraud. I did provide proof and an explanation to what was it about. I have been requesting feedback from him with no reply and what I am not happy about is that my business has been put on hold and I just want the verdict of the case so I close all accounts with FNB and switch banks I am not happy at all

I applied for Youth Accounts for my 3 children and submitted all required documentation. Except for one of my children, they activated all the accounts. For that one account I was told by Phumzile at FNB Inidivual KYC Centre that I needed to submit his birth certificate. Except I had already submitted it 3 times. I then re-sent it a further 2 times but have not had a reply from her in 3 weeks and his account is still blocked. The accounts were initially approved at the end of May 2021, then suddenly they needed further documents in July (although I had submitted all FICA documents as requested in May). Despite re-sending them numerous times they have kept his account blocked and have not replied to my numerous emails for 3 weeks. REF Numbers [protected] and [protected]

My ticket issue is at 11:02 and only one service consulant assist while othets walking around. Branch manager is here too seeing everything but don't do anything. I waited for an hour before my I got assisted. And it was not busy at all yet ive waited an hour before I can be assisted. Remember I came here to claim for a funeral cover n im traumatized now I have to sit here being traumatized more.