First National Bank [FNB] South Africa
Reviews and Complaints

I have banked with FNB ever since I started working. Not only that, I have WORKED for this bank and I must say that I am sick and tired of being *** by large corporations! I have an investment account with FNB where they are mandated to debit my cheque account on the 21st of each month and credit the my FNB investment account.Guess what?My account was debited on the 20th (a day before I ACTUALLY get paid!)..There I was at the grocery store getting a few things and surprise surprise...INSUFFICIENT FUNDS!All because FNB couldn’t keep its grubby hands off MY MONEY for 1day!That is just plain disgusting! There I was with egg on my face-No FUNDS AVAILABLE!I then proceeded to a Standard Bank ATM (because they obviously did not cash in on the business opportunity to erect an ATM in my complex, never mind the fact that ABSA and STD-their two biggest competitors-have woken up to customer's needs!) to see if I could do a balance enquiry. I WILL BE CLAIMING those few rands-I will NOT be liable to pay interchange fees!If this is how FNB treats its customers, i best start looking for another bank!

Finally got the EBUCKS fee reversed...but it doesnt end there. I received an sms last week regarding an amount due, called FNB call center [protected] spoke to some dumb nut whom informed me to ignore the Sms as the Ebucks membership fee had just been reversed, my account is not outstanding...fine, received another sms I ignored it cause i was told its sorted out. Today i called the automated balance enquiry line, still theres an amount outstanding, spoke to a consultant Sharon who advised me there is an amount outstanding for R148.43 that was invoiced on the 120909 for an annual VISA card fee but it was due on the 080909, does THIS MAKE SENSE, AN AMOUNT IS DUE BEFORE THE DATE ITS INVOICED? How the HELL can it be due on the 8th Sept if it was invoiced on the 12th Sept? Fair enough il pay it, but FNB's level of communication to their customers is just pathetic AND believe it or not, i was told by Sharon if i am billed with interest or late payment fees for this amount, I NEED TO COMPLAIN ON THE WEBSITE TO GET IT SORTED OUT AGAIN! Thanks FNB, like i dont have a job to do, I have all the time to sit and type out complaints to get things sorted out!

I have had an ebucks account since inception of the product & it was never outlined to me that there is a maximum amount I can earn per month. I chose to use my FNB card for the sole purpose of earning these points but have found that after a month of shopping I was given only the max 2000 points. This is a breach of my original contract & a contradiction ito FAIS - this new rule - which i was told by ebuck customer care - only came into effect in June. - Had I been aware of this- I would never have used my FNB card for those purchases. This fact needs to be publised to all FNB Ebucks users.

I have been speaking to Alida Vandyk regarding the bond of Mr and Mrs Mpata. Mr Mpata passed away in June and I forwarded the relevant documents to Alida. She confirmed that the claim would be paid by 4th September but she keeps asking for documents that I don't understand. I have copied her on an email to my attorneys where I asked her to advise me on the documents she's asking for and they advised that because the estate was less than R123, 000 those documents are not necessary. Alida became upset and responded by writting me an email in big bold letters. All we need is for the claim of Mrs Mpata to be settled or to be advised on exactly what to do so that this matter can be resolved. After all Bond cover is paid to have these things sorted out after the death of a spouse not to have complications with bank staff who are not willing to be helpful.

My mom passed away end of April, I contacted FNB, informed them and sent a copy of the death certificate to them and to FNB card division. I am waiting for the letter from the master of the high court to finalise the estate as I am the executor.

I saw this week that FNB is still allowing debit orders and card fees to be deducted from this account. Surely this is not allowed?

I am very disappointed in FNB Credit Card devision as before I left (Feb 2009) South Africa for holiday to New Zealand, I informed them that I will be overseas and my credit card statement must be emailed to me on which they agreed on and said no problem. Now we are in September 09 and after plenty emails send to the email address on FNB web site and still no statement. FNB is very quickly to charge you interest on your account or if you are behind etc. My account is up to date and all I need is a flippen statement to see what is happening on my account. We are still in New Zealand and I can not just pick up the phone and speak to FNB as it is very expensive to phone overseas. All I am asking is a simple statement to be send to my email as per FNB records. I don't want to stop paying as them my account will end up in arrears and also don't want to over pay my account as I will never get my money back from FNB.

On the 14th Aug, I did a once-off internet transfer to another account.Since the person needed the money urgently, I chose to do an Express Clearing, which went through on my side.The person I was depositing the money to didn't get the money though.In the morning I went to my Branch to ask, I was told the Express Clearing didn't go through because it was a once-off, I showed them that it did went through.The person from the Internet Banking told me that I am not going to get charged the R32 because it didn't go through.I wanted them to reverse the money so I can deposit manually because it was needed urgently and they told me I am going to get charged for that! It was not my fault in the first place because the Internet Banking allowed me to do the Express Clearing, and I was put under the impression that it had gone through. Any way, I was not surprised today when I checked my statement and I found out that they have charged me the R32 for an Express Clearing that never happened! They wasted my whole morning that day going up and doing trying to fix their problem, I want to be reimbursed and rewarded back the money I deposited otherwice it's goodbye for both my accounts with u.

I wanted to deposit money at FNB in Zastron on [protected] at about 15H00. As usual, there was a long queue which was understandable for this time of the month.

I decided to deposit the cash at the ATM. After depositing the envelope with the cash into the machine, there was no paper in the ATM so no deposit receipt could be printed. I entered the bank again to enquire at enquiries about this problem. Although there was a queue at enquiries, the man behind the counter totally ignored us. After some time another man came from outside the and started attending to the customers. I could not wait longer and decided to write a complaint in the complaints book. Needless to say, the book as full.

It is now 06H15 on the [protected] and the cash deposit is still not reflected on my account.

This is not my first encounter with such bad service in this branch. Many of my clients have the same problems with Zastron FNB. Please wake up the manager or even better, replace him as he is not control of his branch.

I am so disgusted in the studentl loan i took with FNB. I took up a R24000 student loan from FNB - till today the loan never reflects a amount less than R24000 outstanding to be precise it now amounts to R24960.80. They on their own decided to take a debit order of R297.23 from my account without any consultation, they charge me R20.00 monthly fee, R48.50 for something they call CPP insurance premium and an interest of R229.43 which fluctuate but never less than R200. I dont understand how they expect the loan to paid up if the loan amount is less than their charges. I would expect by now from 2007 to have paid in their interest but no.

I have accounts with them and the monthly interest they charge me, they dont pay into my account as interest. Are they making money out of people and not prepared to give to people.

Please can someone look into this and explain. Disgusted about their money making system taking from the poor and cant give.

It seems like the staff at Fourways Mall FNB are becoming more and more unhelpful. I went in on Saturday to collect my new card. I unfortunately forgot my ID book at home but I had my temporary drivers licence as well as my Correctional Services ID card on me. Both have my full names, ID number on and both have my photo on.

The teller at the bank point blank refused to help me because I did not have my ID document on hand.

Now I have to go back to the bank with the unhelpful people a second time to collect the card.

I think this is absolutely ridiculous behavior. Why is it that I always have problems with FNB Fourways mall? Why can you not train your people the way Benmore Shopping centre FNB trains their staff.

I think you should go and take some pointers from them.

FNB Fourways Mall are insufficient and unhelpful. And you waste my time!

I had charges on my First National Bank credit card that were proven fraudulent, yet the bank said they could not do anything about them because they were not in the past 60 days.

This company clearly does not care about its customers. If you have a credit card with them, replace it as soon as you can!

Started receiving Harassing phone calls about 6 months ago when I was getting close, a few hundred dollars, to my credit limit (never over the limit) asking me to call them and use reference # so and so. I have never been late on this account since opening appox 2 years ago, never overlimit and have made double payments not minimum payments. Called Company twice complaining about the phone calls when I have never been late and pay way over the minumum and use convenient online payment. They apologised and reported to me each time that I called that they would remove me from the call list because I should not be receiving these calls. However, I continued to receive these phones calls starting 10 days before mimimum payment is due which continued at least 2-3 times a week until my payment posted. I called today to complain again about the harassing phone calls being made to customers who are in good standing and to inquire about APR (since I'm paying down or off some of my credit cards and I will only be keeping credit card companies who reward their loyal and good paying customers by not hiking up APR because others fail to pay their debt}. I was told APR was increased to 29.9 from 19.9 and it was in my Dec 2009 statement. I asked them why this important notice was not sent separately from my monthly statement since I pay all my bills online and rarely look at my statements. Their snobbish, lack of customer skills rep's response was there was nothing they could do about it. The rep further stated that I had 45 days from my Dec 2009 statement to close the account before the APR hike took effect. When I asked for a supervisor the rep reported to me that it would make no difference if I talked to someone else or not that it could not be changed. The rep further stated I was notified in my statement and did not respond within the 45 day deadline to close account with current APR before the hike took effect. Is this Customer Satisfaction toward customers who are in good standing?

What's really mind Boggling and disturbing to me as a current "good standing customer" is when you log onto First National's site they are advertising to bring in new customers, a 7.99 APR with no annual fee for their credit card.

As of today I have requested my account closed which the supervisor reported to me it was closed per my request (by the way, the rep was right, talking to anyone else would do no good). I refuse to pay 29.99 APR (being consequenced)for being a "customer in good standing" I feel I should be rewarded (like the new customers are being rewarded with a low 7.99 APR to come with First National), for my dedicated patronage. I will not continue to use First National services when they have total disrespect for their Customers, lack of professionlism in notifying their customers of changes in terms of agreements and not practicing what they preach according to their motto "With the strength and stability that comes from being a 150-year old bank, you'll have peace of mind knowing that we'll be here for you today and for years to come".

Well First National Bank of Omaha, when the going gets tough, you, First National Bank of Omaha, take the cake! You consequence your dedicated customers by hiking their APR and trick (APR of 7.99 for new customers)new customers of First National Bank into thinking that First National Bank of Omaha will be there for them, just like I thought First National Bank of Omaha would be there for me (customer in good standing) because I, as their customer, believed that one good turn deserves another. Hogwash!

first national bank will post cash deposits in the checking account four or five days after you made the deposit piling up the overdraft fees because you start doing payments confident that there is money in the account but it turns out the money is not in the account even though the cash deposit is sitting nicely in their safe (payments you make post the very second you make them) also payments made are moved around like trying to find the way to make you overdraft and then on some payments they will hold an extra dollar for a few days sometimes causing you to overdraft because in my case I use the account to pay for my bills so I pay all the bills I can afford with one deposit and sometimes with what is left I use it for gas money or groceries; so that extra dollar that is sometimes wit held but you do not know on what payments so there is no way of at least trying to keep track of those extra dollars sometimes make you overdraft and THEN they give you your dollar back (they get to keep it anyway) if you try to discuss it with customer service for some reason it is your fault for NOT KEEPING TRACK OF YOUR MONEY. One time I actually saw my again CASH deposit disappear from the account go into overdraft and then the next day the money magically posted back in the account (if I hadn't been keeping track of my money online to spot it they would have gotten away with it). I'm sure I'm not the only one having this problems with this bank

HI,
I wont believe that this Bank doing fraud with using big company names if they doing like that y the companies not taking action n stop fraud n stop making fools for peoples. Couz I received some kind of mails from yahoo n First national bank of south Africa if I really won YAHOO MAIL LOTTERY PRIZE then y they asking Approval fees using the name of REPUBLIC OF SOUTH AFRICA MINISTRY OF FINANCE here I m attaching files where I received from this side. Please help me suggest me n kindly send my amount in my account which I won from YAHOO AND MICRO SOFT lottery.

Ta

REPUBLIC OF SOUTH AFRICA
MINISTRY OF FINANCE
Union Building
P.M.Bag x0001, Pretoria, South Africa
Our Ref. MOF / 2894 / 10 Your Ref.
From: The Desk of the
Hon. Minister of Finance
Union Building
Pretoria, South Africa
To: The Director
Foreign Operations & Int’l. Remittance Dept
First National Bank of South Africa
AUTHORITY TO REMIT
In accordance with the recommendation of the transfer of payment, in favor MUHAMMAD
TARIQ NASSER to the tune of GBP£1, 000, 000.00 under the provisions of the Contract
Approval Act of 1991, section V, paragraph iii, we hereby Authorized the First National
Bank of South Africa to effect the Remittance of the above mentioned transfer payment.
The First National Bank of South Africa should adopt the conditions and terms of the
International Transfer Laws and Regulations, in the telegraphic transfer of payment. The
Ministry of Finance has classified the beneficiary as a Category “E” foreign contractor and
do extend the full power and authority to the Foreign Operations and International
Remittance Department of the First National Bank of South Africa (FNB) to complete the
procedures and effect the transfer earnestly.
The information of the approval for the transfer is as follows:
BENEFICIARY NAME : MUHAMMAD TARIQ NASSER
BANK NAME : ALLIED BANK LTD
TRANSFER AMOUNT : GBP£1, 000, 000.00
APPROVAL NUMBER : GIL/009/F.C.2/09
BANK ADDRESS : UNIVERSITY RD BRANCH PAKISTAN
ACCOUNT NUMBER : [protected]
SWIFT CODE : ABPAPKKAXXX
The finance ministry approval fees of USD$1950.67 should be paid to enable us release
the transfer pin code and complete transfer this morning
Sign:
PANTALEON Z. SALCEDO
Accountant General
Ministry of Finance
South Africa

I am very upset with the service I am getting from this institute. I went to collect my Cheque card and it stated to be active from the day on the card which was 08/09 but till today 08/10 nothing has happened, that after they said "Just deposit R50 in the account and it will be active and ready for use"...How can I help you? Still nothing and I paid over R6000 into the account and now it is just hanging in the air. I was thinking of taking my bussiness account to them as well but after this there is no way they can help me. They can not even help themselves. they should change the slogan to: How can we delay you and cause you to be on the bad credit ratings? If this is not resolved by the end of this working day, 08/10/2009 I will withdraw my account and keep it where it is at Nedbank and will tell people to stay away from FNB South Africa, not worth the trouble to look at. I am sick of having to yell and swear at people before something gets done. I am not a person who looses my temper easily but they made me today, after 1 month of struggling and trying to change debit orders so they can go off my "New" FNB account this happens. They are so quick to take us to court when we do not pay but when they suppose to deliver it takes months! Someone should take them on. they stealing my money in effect.

NV Botha

Today I got an email from fnb .forexdept" to me.I want to know is it scam or not?

ATTENTION: KAVITHA JUSTIN

THIS IS TO ACKNOWLEDGE THE RECEIPT OF YOUR MAIL WITH YOUR BANK ACCOUNT DETAILS AS WEL AS YOUR PERSONAL IDENTIFICATION

THE VERIFICATION OF YOUR INFORMATION AND THE PROCESSING OF YOUR FUND TRANSFER HAS COMMENCED. YOUR WINNING AMOUNT WILL BE TRANSFERRED TO YOUR BANK ACCOUNT AS PROVIDED WITHIN 48 HOURS IF ALL YOUR INFORMATION IS CORRECT.

ALL BANKS AS WE DO HERE IN FIRST NATIONAL BANK (FNB) ALWAYS URGE OUR CUSTOMERS TO KEEP ALL THEIR INFORMATIONS CONFIDENTIAL.

THANKS FOR YOUR CO OPERATION

YOURS FAITHFULLY

DR.ALFRED SMITH

(INTERNATIONAL REMITTANCE MANAGER FIRST NATIONAL BANK, SOUTH AFRICA)

TEL: +[protected] FAX: +27 [protected]

This bank have cheated me on 11 June 2009, saying that I have won an amount of 1 million US $ on a lottery conducted for the FIFA World Cup promotion. Then they had given me a false tranfer slip for the payment of the amount and when finally got back to them asking them to give the right transfer slip and the amount as soon as possible, then they forwarded me a South Africa Revenue Service( SARS) order saying that I have to submitt an amount of 37, 500 rupees (750 US$) with the revenue department as tax to get my real amount.

If I have really won this lottery, please help to to get my won amount.Being a student I request the panel to please help me to get my won amount after the tax being deducted from my won amount as I dont earn to pay them taxes...or otherwise if I don't get my full won lottery amount under 7 days then I'm surely take all type of legal action against you without any hesitation!

FIRST NATIONAL BANK OF SOUTH AFRICA .
7TH FLOOR BANK CITY, JOHANNESBURG .
Postal Address: P.O. BOX 7791
Date　Ist June　2009.
Our Ref: FNB/OHG/OXD1/2009
PAYMENT FILE: FNB/BEN/09.
Fax line: +[protected] AND TEL:　 +[protected]
　
Attn: Beneficiary,
　
Definitely, I know that this letter will be a surprising one to you. Firstly, I will like to introduce myself formally as MR DARWIN FRAME, a manager with the First National bank of South Africa (FNB).
　
I am officially contacting you today because your Inheritance Funds valued at USD$16.5M has been converted into COMMERCIAL TRADING MONETARY INSTRUMENT and sent to the SOUTH AFRICAN RESERVE BANK last week 　last week, because you did not forward your Claim in time as the Right beneficiary..
The reason why we had to do that is some men came to my office recently in person and said that they were here to collect the Inheritance Bill Sum of (USD 16.5) which rightfully belongs to you, on your Behalf.
　
At this development I asked them who authorized them to come down To South Africa for the Collection of this Payment and they told me that you asked them to come and collect this Funds on your Behalf. In-fact this was the biggest shock that this Bank have ever Received so far because your Inheritance Funds bill instrument was just sent to the Reserve Bank no quite long, yet you sent these men to come and collect this Funds on your behalf without notifying us.
　
We in this Bank do not understand why you sent these men to come and Collect your Funds on your behalf. If actually you want them to help you collect your Inheritance Bill Sum, at least you should have informed me as the manager of the bank.
　
They actually tendered some Vital Documents, which proved that you actually sent them for the Collection of these Funds. Honestly, it really baffles me that you took such decision without my consent. Here is the Document, which they tendered to this Bank today:
　
1. LETTER OF ADMINISTRATION.
2. HIGH COURT INJUCTION.
3. ORDER TO RELEASE.
　
Actually, these Documents, which they tendered to this Noble Bank, are a clear Proof that you sent them to Collect this Funds for you. Finally, I told them to come back within the next thirty days and they promised to come back. As the Governor of this Noble Bank, I was supposed to Release this Fund to them but I refused to do so because I wanted to hear from you first.
　
Due to the Nature of my job, I will not want to make any mistake in Releasing this Funds to anyone except you whom is the Recognized Bonafide Beneficiary to this Funds according to the one of our late customers that willed the money to you.
　
Kindly clarify us on this issue before we start processing this Payment to these foreigners whom came on your behalf. In receipt of this Confidential Letter, you are required to send an email letting us know what actually is happening and your stand on this issue. Or you can call this Bank immediately you receive this Confidential Letter. You can reach me on my private phone number: +[protected]　 as soon as you gets this email.
　
Please note to include your telephone number and fax for fast communication.
　
OFFICIALLY SIGNED.
MR.DARWIN FRAME.
MANAGER, FIRST NATIONAL BANK.
F-N-B.

I have bought the prepaid electricity of R50-00 then rejected, R50-00 again, rejected again, on the 26th March 2009 and the metre doesn't accept the energy then i have phoned fnb cellphone banking on [protected] REF. [protected]. Then the fnb gave me this number [protected] to phone eskom, then they say we will look forward to it REF. [protected]. On the 27th March i've gone to eskom to claim the issue, then they said there's no reflection on the system and i have to to the fnb again. FNB phoned eskom and try to resolve the issue the i;ve god the REF. [protected] and the feedback was state as the query has been locked. Since then on Saturday 04 March 2009 i've gone to Mafikeng Branch to try to cut my long road i have been traveling between FNB and eskom, no solution of sitting down, waisting my time in the branch. Good people please help me please! please!

Why the electricity from Pick'n Pay and Shoprite gone through the same meter number, it means FNB have knocked me daylight, R100-00 in total for electricity and i have waisted airtime for phoning the bank and eskom.

Now the question is should i leave my bank go elsewhere to buy electricity, whereby i'm paying service for my bank?

Is this the support i should have to my bank?