FirstBank
Reviews and Complaints

As someone who values transparency and honesty in financial services, my recent encounter with FirstBank left me feeling utterly disappointed. The national advertising promising a 'Get Free Checking. Get a Flip UltraHD' offer with 'No requirements' seemed enticing, but the fine print revealed a different story. It turns out the offer was only valid for customers residing in specific trade areas, which were not clearly defined. This lack of clarity led to a frustrating experience of wasted time and personal information shared, only to be informed later that the offer did not apply to my state. This deceptive advertising tactic left me feeling misled and deceived. I strongly advise potential customers to be cautious and thoroughly research before engaging with FirstBank to avoid similar disappointments.

The bank would not close my account online or over phone and is forcing me to send a written letter in mail with signatures.

First Bank has denied me access to my account. On two occasions they closed my online account without notice. First Bank changed their routing number without notice and caused me to bounce checks. First Bank requires me to take online statements but then denies me access to my online account so I cannot access my pension. The customer service line alwys has in excess of a 10 minute wait time. When I finally got a customer service rep"***" after 11 minutes he put me on hold for 41 minutes. I cannot access my funds in this bank. They have denied me access by closing my account and providing a customer service which is deliberately unavailable.

I opened an account with the branch in December with a promotion of $300. I specifically asked the bank clerk to make sure I met all requirements to get the $300 award. I was told you were qualified before I left. However, after six months, I did not get the award and was told I did not meet the requirements. This bank used the confused words to mislead customers. When I called the bank again, the other clerk reviewed and conditions and thought I met all requirement. then She called the marketing department and came back with different explanation about the words. I am not a lawyer and do not want to play with the word game with them. I am going to close my account after COVID-19 is over.

I received an email from First Bank stating that my savings account had changed. There was no action required on my part, however there was an incentive for account holder aged 25 an under. If you were an account holder 25 an under your atm card fees would be waived at the time they were due. When I called and spoke to a abnking representative on 6/2 and questioned this and said I felt this was age discrimination. She than said she would have someone call me back. On 6/3 I spoke with J told him how I felt he said this was set up for collge students. There is nothing on that email stating anything about college students. J also said he would reach out to the local branch where I hold 5 accounts and see if my atm fees could be waived. I then later spoke to Andrew she said the same thing about college students and said that no the fees will not be waived since they are already in place.

EMERGENCY ATTN: PRESIDENT AND CEO *** DISCRIMINATION AGAINST A 65 YEAR 1ST BANK OF COLORADO BANK MEMBER FOR OVER 40 YEARS UNTIL MS. UNILATERALLY AND WITHOUT MY PERMISSION THREATENING OF CLOSURE OF ALL 3 ACCOUNTS BY MS. IN RETALIATION FOR NOT PROPERLY PROCESSING 3 LEGITIMATE CREDIT CARD SERVICES. WITH YOUR AGREEMENT BY NO RESPONSE OR PHONE CALL TO ME BY YOUR OFFICE TO MY FORMER 3 EMAILS FROM A SSD CERTIFIED AMERICAN CITIZEN WITH A RENAL AORTIC ANEURYSM DIAGNOSIS. Dear President and CEO of 1st Bank of Colorado, I, ***, during the Coronavirus Era Pandemic as a health professional, member of several Nationwide Organizations, AKA SORORITY, APHA ASSOCIATION, WCCI INTERNATIONAL CHURCH, NBS, SSD FRAUD DEPARTMENT Officially Filed A Complaint With Your Office Against 3 Card Services Department Disputes And the Iliff and Havana1st bank of Colorado facilities. Not one employee from your executive office took the time to call me to explain these documents attached and why an unlock phone will not work on any Carrier such as the 1 they sold me at Best Buy, as a Lost Leader. Ms., wasn't aware not only is $500 a felony offense but failure to honor their Warranty is also. The access man is an attorney that attended DU law school that I was able to get your email address and I have communicated with the Attorney General of Colorado via online complaint. They want to try to work it with your Company first because this phone still isn't functioning properly. I would expect a phone call from someone other then Ms. HEAVILAND who also RETALIATED when I tried to explain I have life threatening disabilities, one being labile hypertension diagnosed by Kaiser of Colorado whereas by blood pressure spikes to 246/96 or 246/94 resulting in a second RENAL AORTIC ANEURYSM diagnosis recently. If all my accounts ending in 9521, 5989, 0757, are not reinstated by Monday, May 18. Your Company will be responsible by requesting I find new banks in the state of Colorado when they are no