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Fitness First Customer Service

1

Fitness First Ltd.

58 Fleets Lane, Poole, Dorset
United Kingdom - BH153BT

Customer Support Phone Numbers

Australia
Office - Level 3, 55 Grafton St., Bondi Junction NSW 2022
Tel: +61 281 172 200

Asia
Level 6, Wisma Mont’ Kiara, NO 1. Jalan Kiara, Mont’ Kiara, 50480 Kuala Lumpur

Germany
Hanauer Landstraße 148a, 60314, Frankfurt am Main, Frankfurt, Germany
Tel: +49 6940 8016 000

India
Fitness First India Pvt. Ltd., The Dome, 5th Floor, Select Citywalk Mall, Saket New Delhi 110017
Tel: +91 12 4432 5900

Mena
P.O. Box 25030, Landmark, Hospitality Offices, Oasis Centre, Sheikh Zayed Road, Dubai, United United Arab Emirates

UK
Fitness First Ltd., 58 Fleets Lane Poole, Dorset, BH15 3BT, United Kingdom
Tel: +44 84 4571 3400
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Fitness First Complaints & Reviews

Fitness First / complain about bad attitude of a receptionist stuff marinee

No
Nora Abdulaziz on Feb 13, 2019

My name is Nourah Almansour a wife of Khalifa Abdulla I'm a wife of international & permanent member of the club and we are guests in Bangkok for 4 days and this is the second day my husband joined the club in Bangkok, there is a receptionist named Marinee, she is very rude and racist in...

Fitness First / overcharged

Ca
Candy Miles Domingo on Feb 11, 2019

A staff tried to register another member to my card. That's the reason why last december they charged me extra p800 and p3295 last january. She said she was not able to update the card of her other member that's why it was being charged on my vard which she registered when that member...

Fitness First / racism

Me
Mesh KA on Jan 30, 2019

Im half japanese and colombian and i have heard that fitness first is one of the best gyms in australia therefore i wanted to sign up and ask questions about membership. I went to top ryde fitness first with my bf and one of the staffs members claimed to be the club manager name is Will...

Fitness First / service

Fa
Fatima.hasan on Jan 8, 2019

Please we have some problem with you club they close and under maintenance and Iam trying to Freeze my account because we can't used the club I'm al manzel, the Club manger He treats us very bad and want change us and how I will pay and the problem from your side please, really am very...

Fitness First in Hong Kong / gym membership

Ir
IrisChuen on Dec 21, 2018

This is to flag a complaint that my membership ended 2 years ago but they are still charging me in the past 2 years without notifying me. According to Hong Kong Consumer Council, auto-renewal is prohibited. Tried to discuss with the branch manager yet his feedback was very frustrating. Looking for a feedback from the senior management. Thank you. Iris

Fitness First / membership cancellation

Er
Erman Celik on Dec 13, 2018

I got a one year membership from Fitness First. I very clearly stated the sales guy that i do not want automatic renewal. He said ok. That one year later, i thought my membership was finished but they kept taking money from my account. I went there and talk to the person in the office amd...

Fitness First / cancellation of membership fee

De
Deepak Vasandani on Dec 12, 2018

Membership Number: 50123672 Club Name: FF Mall of Asia I sent an email to fitness first in regards to cancellation of my fitness first membership during the trial period and much before the contract began. they acknowledged that membership will be cancelled but they did not cancel the...

Fitness First / penalty form my stolen bank card

Mi
mingdi liu on Oct 17, 2018

My card was stolen around 2 weeks ago and I blocked it and cancelled it. And i didn't know that the payment for my Freezen fee was not success. I think the payment should be pay directly from my bank account. Until yesterday, I got a call that told me I need to pay $85 becoz the payment...

Fitness First / rockdale gym, sydney, nsw, australia

Sm
Smilie Kylie on Oct 17, 2018

I am writing in regards to the studio at rockdale that has been unavailable for classes recently. Every time it rains the studio roof leaks; with the heavy rain we had for the last week, the studio roof has collapsed and all classes were cancelled. The most annoying part of this is that...

Fitness First Kwun Tong / service

Di

Today 1800 I was gonna attend the group suspension training circus class. It was my first time to join this class and I arrived on time, 1800. However, the tutor told me next time come earlier, actually it's 1800 indeed. After she noticed it was my first time to join this class, she asked me...

Fitness First Junction 10 / inconsiderate act of gym members

Ge
Gek Chai on Oct 4, 2018

There is a group of about 4 members who appears almost every evening at Junction 10 Fitness First and occupies almost 1/2 of weightlifting machines and dumbbells for their own usage. This inconsiderate act of them has prevented the other gym members from using the gym equipment until they...

Fitness First 1 Mont Kiara / cleaning services

So
Sofea Syahiran on Oct 1, 2018

I love the overall gym in 1Mont Kiara. But the cleaning services is not good. We paid so mucj to get great services. I have been in few other gym before. I never find any gym doing major toilet cleaning during peak hour around 7.30am-9am. The cleaner can mumbling and talk so much when I...

Fitness First / equipments, facilities and the manager

Ji
Jimmy Chua on Sep 25, 2018

Equipment: rip off equipment upholstery, rip off plyo box, numerous rusty equipment handles and equipment. Facilities: poor air condition system, water dripping from ceiling, uneven exercise floor that causes accident, insufficient number of hair dryer and cockroaches inside the...

Fitness First Amman / Jordan / most of the services

Os
Osamahsaleh on Sep 22, 2018

- I'm using the abdoun branch since 2008 ( called Vy at that time), i used to subscribe yearly but since like two or three years i started to feel that services is very low class, whether front office employees caliber or sales & customer relations team who just call before days of...

Fitness First / charged by the wrong method

Dk
dkrafiq92 on Sep 15, 2018

I would like to express a great length of my disappointment to a seemingly unattended complain i have been making for 3 months in a row regarding my recurring monthly charge. This is now the third month that the monthly charged is debiting from my Maybank account rather than the AMEX...

Fitness First / unable to use passport services in singapore

Pr
Prem2 on Sep 2, 2018

I would like to file a complaint in regards to fitness first for cancelling my membership without informing its member although payment was made via direct debit thru my credit card. There was no letter sent to its member and I was abruptly asked to refer to Home Club while I was on a...

Fitness First Doncaster / 24/7 with no lights on

Ge
George74 on Aug 23, 2018

So decided to train early this morning and I with other members there had to navigate via our mobile phone light to see where we were going. Very unprofessional and ended going to another local 24/7 gym with lights on for there members to train. Funny coming from a gym that charges much...

Fitness First Siam Paragon / service

Ga
Gam Tansakul on Aug 2, 2018

I would like to complaint fitness first platinum siam paragon branch base on Bangkok, Thailand. I have been being a membership for almost 2 years. I did cancellation on March because i was really mad that my shoes were stolen and fitness did not that much helpful.. However, a staff told me...

Fitness First / customer service gilda chatswood

Re
Renee_jarvs on Jul 19, 2018

Hi, I would like to express my concerns about a staff member at Chatswood Fitness First please. I have been a fitness frat member for well over a decade and have never encountered such a negative and passive aggressive person. I have exercised at fitness first in England, Singapore...

Fitness First / membership plan / being lied to about eofy sale

La
lauraliselle on Jun 30, 2018

Hi Fitness First, I joined about a week ago on a 'one day sale - 4 weeks free!' deal. I talked in length with one of the staff at St Leonards centre and told him, money was a real concern and if this was your EOFY sale or if Fitness First were going to have another one. He...