Flexi Holiday Club / Flexi Club SA
Reviews and Complaints

Re: Request for listed ICT to be resolved (membership no. 1121937)

I have been a Flexi Holiday Club member (membership Number 079569) since December of 2004. In the early parts of 2019, I experienced some financial difficulties and contacted your contracts department with the request to cancel my membership. I forwarded my request in writing in February of 2019 and upon enquiry, I had to re-submit it again during October 2019. I however did not receive any written response / notification on my initial request other than a consultant would be contacting me soon.

During December 2019, I received a call from one of your tele sales personnel / consultant who offered me the option to convert my Flexi Holiday Club Membership into a Flexi Club Access 2 Membership. I requested the lady to forward the documents to me for scrutiny as I was not comfortable entering into an agreement without seeing the actual documents. I explained that I never do business via the telephone and need time to read and understand the offer. Instead, I received an ownership certificate (membership no. 1121937) and an agreement which was signed at Club Mykonos on 2 December 2019 on my behalf by an individual, unknown to me. I queried this and requested that the agreement be cancelled as I did not give consent to any person to act as my proxy. On 28 May 2019 I received a notification from Flexi Club that my membership for 1121937 was cancelled as per my request.

A few days ago, I opted to purchase a new vehicle and to my absolute shock and horror found that I was blacklisted / listed with ICT for Flexi Club membership 1121937. I've never received any notification for money outstanding or intention by your company to list me with ICT. This has had a very, very negative impact on me as I've never been blacklisted, neither has any application for finance to banks and other financial institutions been denied to me. It was an absolute humiliating position and an embarrassment which I do not wish on anyone. The actions of your company / personnel leaves much to be desired for, while in contrast otherwise was a good relationship since 2004. I have never had any regrets in the past about my membership and has always enjoyed the excellent service rendered to me.

I sincerely hope to receive a favorable response from Flexi Club for this matter to be resolved and a possible ratification of my status / letter of good standing be issued which will enable me to get my financial life, back on track.

Please do not hesitate to contact me for any relevant explanation in this regard.

Regards
Donovan Cleophas
[protected])

Good day to whom it may concern

I am a long time member of Flexiclub - Over the years I have always struggled to book holidays at resorts that I wanted to visit. This resulted in me having to pay additional for holidays at those resort without being able to use my Flexiclub benefits.

I have first requested in September 2018 that my Flexiclub membership be terminated. I was subsequently informed in an email dated 12 September 2018 of the aspects that I must comply with for my membership to be terminated. Even though I complied with all aspects, the company continued to debit my bank account with the subscription at the end of the year. As I was involved with other matters at the time, I was unable to follow the matter up.

I have again initiated steps to terminate my membership on 24 February 2021 . Several enquiries later, I was informed that my request for termination had been submitted and that the company is awaiting approval. I was informed on 27 May 2021 that I need to book my last holiday within a week as the termination of my membership was imminent. I have done so under the impression that the cancellation was only days away.

Big was my surprise when 3 months later I received an email with my 2022 Annual Fees Notice, to be deducted from my bank account within a month. It appears as if the same pattern as 2018 is about to repeat. This cannot be accepted. I have subsequently send the company a threatening email on 2 September 2021, indicating that I will do whatever necessary if they again proceed as if I have not terminated the membership from my side and if they dare to deduct the next year's fees from my bank account. I requested I formal response, confirming the termination of my membership and confirmation of the cancellation of the bank debit order within two weeks. The two weeks have now passed and I did not even receive an acknowledgement of receipt. All indications are that the company will again just ignore my request for termination and continue to debit my bank account. I am in a desperate situation here as I cannot cancel the debit order from my side.

A trail of emails is available on request. I am not sure how to attach it to the complaint.

André Rautenbach
Flexiclub Member number: 088753

Membership Nr: FHC 074086 - CONTRACT NR: [protected] (E/L M.I. NELSON)

Firstly, I've been trying since 22 January 2021 to get hold of them to inform them that the member is deceased and to enquire what the outstanding balance is and what documentation we need to complete in order to have the shares transferred into the name of her daughter. We only received a reply on the 8th of March 2021 after numerous telephone calls and e-mails and threats to take it further.

On the 14th of June 2021 we provided them with proof of payment of the arrear amount and the transfer fee. We requested them to send the transfer documentation through, which they did on the 21st of June 2021.

On the 30th of June 2021 an e-mail was sent through to them, requesting their assistance in completing the form. We furthermore noted that the form was a Resale Agreement and the instructions on how to complete the forms are not correlating with the pages of the Re-Sale Agreement. No response was forthcoming. On the 22nd of July 2021 a further e-mail was sent through to them. We also left a message for a certain person to contact us, to no avail. On the 30th of July 2021 we sent a further e-mail to them, requesting a response to our query above, to no avail.

Regrettably Flexi Holiday Club has to date hereof not reverted.

Member ship: 110861
I made a reservation on the 17/12/2020 for the 16/01/2021 and after the president addressed the nation on the 28/12/2020, I asked to postpone it and the 21 day cancellation policy was thrown at me. I live in Gauteng and did want to fly to KZN a hotspot region. I think it is unreasonable that i can not manage my account and my points at my convenience. The rigid flexiclub policies during this pandemic forcing control over my account is ridiculous. Other hotels have refunded deposits during this time and yet i have limited control over my account and am a slave to the policy which i think is unreasonable during this tine after the president made an appeal to limit travel to these regions.

722037
Flexi-Club refuses to cancel my holiday, 18-22 January at Club Mykonos. It was on the news last night how Covid cases increased in Langebaan. My husband says it is foolish to go from a place with hardly any Covid cases to a place where they have a huge increase in numbers. He is over 60 years old and I have a comorbidity, both risk cases. I phoned Flexiclub, but they said their resorts are fully functional and they refused to cancel my holiday. Surely this is unforeseen circumstances. Please help.

Long standing member not able to cancel my membership.
I am a paid up member.
I cant find anyone to talk to.
The accounts department now want the payment for next year.
All e-mail addresses to me are no-reply.
I am being bombarded with more time share and specials.
The accounts department sends no-reply e-mails.
The company has numerous websites to send e-mails from, like flexiclub, firstgroup, the time share brokers are in Orlando.

My parents have been on flexi club for several years now and also made sure their accounts are paid. They try to use the service as it is ridiculously expensive, but for some reason the place they try to book is never available. When they try to contact flexi club there is no response. Poor service and high fees have forced them to cancel their membership, unfortunately they have been struggling for 2 years now to cancel it.

Good day
I have been with Flexi-club Access for 4 years now. I receive 3 vouchers when joining and the vouchers we can only use once a year. For the 2 years I struggle to get a full 7 day holiday of which I did not get. As my husband and myself is only taking leave in February/ March we would love to take our break in these period. I tried to make a booking just to find out there is no full weeks only midweek. I am very disappointed because this is our third year with our last voucher and we lose out and these vouchers is not for free. Yes I know we are in arrears 2019 was a very rough year for us as a family, but we are willing to pay the R3225.45 before we go on holiday. 2019 we were at your offices at club Mykonos and there we complain about the midweek we only get, there we were told to phone these numbers 201-4341040 and 022-7720284 Jacque and they will sort us out. Was this now only for us to take out a package again? The must not make promises and at the end the cannot deliver. At this point in time I feel to cancel this club but I will be the person losing out. My question, is this the way u treat your or is the package we took out too little money, or do u have your favourite clients.

We signed up in 2016, we got the wonderful sales pitch which made us so excited too be part of this Club and it will be cost effective however we should have checked the bad reviews of the Club. We had paid cash for the joining fee and the wonderful accounts department didn't allocate the payment. There was an amount which was debited over 10 months for what? And then we are charged a Levy and for Annual Subscriptions each year which goes off religiously. Which is a total waste of money. Because we are not getting our monies worth. When we joined SILVERSANDS was part of the Club and the reason why we joined is that we were tired of buying other people's accommodation and being charged a fortune. Now since we have this membership whenever we require for a desired resort there is no accommodation. And now Silver Sands is not part of the Club which is very sad. Every time we call or email for Accommodation for our required period there's nothing ever available.
I have requested on numerous occasions for accommodation for Mauritius, Thailand or the Cruise and they now say that it is only on a cash basis no points or holiday savings are used as it is an added benefit. With the current economy where do people even have extra money too pay in additional costs?

We have paid an amount of R7749 in cash when we signed up in 2016 .
A debit order of R2613.30 X 10 MONTHS = R26 136.00
And an amount of R16 601.80 in Levies paid
Total paid is R50 486.80 and 21558 POINTS WITH A VALUE OF +- R150 000?

They have come back saying:
They can give me 7 day voucher for 6 people :4 adults and 2 children under the age of 12 years and they will cancel the membership and do not have to pay the 2020 levies? Surely then above calculations does not equal to R150 000.

I went back to them saying I am not accepting their voucher, this was their response:
They have agreed that as per the Consumer Protection Act, The Club can refund you minus the 45 % administrative charge . Please note that the refund will only be based on the number of points purchased an not on usage points given to you by the Club .
Surely this is not fair?

Flexi club it is a scam their consultant mispresent their marketing what the explain to you is different from on the contact, m the victim and I am blacklisted because of Flexi club with their false information. Trying to cancel the membership i don't win, they are so rude taking you from pillar to post, they don't even give you a notice that they are taking you to ITC. How can one be helpedited on this scame people.

Marketing practices

Collins alleges that Flexi Club, CLG, Lamont and Ridl engage in practices and tactics designed to deceive and mislead consumers, "to blur the distinction between genuine timeshare and non-genuine timeshare interests, referred to as points".

He says that consumers are not provided with accurate information that explains the difference between genuine timeshare and the points system. "In this regard, the Share Blocks Control Act and the Property Time-sharing Control Act are subverted." There is no mention of points in either of these Acts; no legislation attributes any rights to ownership of points

I have been trying for years to cancell especially during the periods of unimployment.

They say you can cancel in Febuary once all moneys (outstanding levies are paid up)... if you have not signed cancelation papers/original contract agreement then you will keep paying from what i can see reading these posts.

I have paid money to people to market my points but that is just anouther part of the scam. They take the money and no results after years and even at giveaway prices.

I have advertised to give these points away and only the money grabbing marketears respond to advertisments promissing they will sell it... Burnt once not twice.

If you book they deduct more points and costs that when you book direct.. trust me i have proven this fact.

May i suggest that we all burnt by this fire group together and find a homeless person (Jonny or Jane Doe) who has one foot in the grave with no siblings to inherit.
Get all relevent documented witnessed and signed over to the new owner (as the club says we can sell it), hell man i will even send the dude on a 5 star holiday.

I have updated my contract with Flexi Club over a 60 month period. I am currently paying R822.31 per month that is deducted via debit order. This is going of like clock work Flexi Club agents however had entered the incorrect information indicating that I have to pay R2760 over a 10 month period. This information is now showing negative on all credit bureaus and has a negative score for me. I am not behind with any payments to Flexi Club however your company is quick to take money but slow or never helping to correct the mistake. It is always the customer who has to sort the problem out with the credit bureas

Good day,
I am Mr Dudley Manuel. I was advised by Shavon Parsons In December 2015 on what a "great thing it is to be apart of FlexiClub/Club Leisure". What a direct lie! We received a membership book and vouchers in January 2016. We are from Cape Town and our membership book states that it was done and signed at Durban on 18/01/2016. Membership number 852573

As Shavon advised, In January 2016 we first attempted to use one of our vouchers. Like she said " If you then decide you are not interested, you are more than welcome to cancel". We attempted numerous times to book using our vouchers as well as our points. Unfortunately, the customer service is just as disgusting as the company as a whole.

I then Changed jobs and along with that his bank details . We DID NOT update FlexiClub as we were still awaiting numerous call backs as promised.

As time went on, I still attempted to call with no resolution. However, my wife in January 2019 sent an email to them explaining everything that happened. A guy by the name "Divesh" responded an gave me a call. I explained that I needed to have this cancelled and removed from my name as this is now negatively affecting my credit rating. I AGAIN was promised a call back. My wife emailed him AGAIN with no response.

so here I am, PLEADING..Please help!

I need to get this over and done with. Please

Flexi Club over charged by R21 692.00 for a weekend chalet.
In 2016 I took over 5579 points from my mother's estate. I had to pay the estate the so called market value of R11.40 Flexi Club ascribe to the points, not knowing you cannot get R1 a point in the open market for them. (Fraudulent claims of value by Flexi Club.)
Then I was told that it gives me access to discounted holidays and even if I don't have points left, the cash booking I would make via Flexi Club will result in discounted pricing. All sounds viable and acceptable, so I invested in the points.
My 5579 points @ R11.40 had a Flexi Club value of R63600.60 (absolute not the true market value) My Holiday contribution was 8.5% totalling R5 406.05 levy a year. Then the Annual Fees - Club Subscription, Holiday Contribution and Refurbishment Reserve. Totalling R8 145.65
This gave me a yearly cost of R 13 551.17. This is a cost of R2.43 per point if we do the maths. Not having used any points to date I have about 1700 points that should give me a minimum of R 41 000 in holiday value.
I wanted to book 2 chalets at Champagne Valley Resort. The value of a weekend for the public or a non Flexi Club member is R5 038.20. My 17 000 points could only pay for one chalets as Flexi Club would take 11 000 points or in value of the points based on the flexi club cost per year it equates to R 26 730. Where is the value proposition? Over charging by R21 692.00 …… I had to pay for the second chalet full market value, no discount.
The chalet should have been a maximum of 2073 points. I checked the cost at the opposition and their points pricing is in line with their point's value as calculated above.
I would really like to hear your simple explanation of where the value proposition is for Flexi Club member. Why are the points available in the market at R1 or even free?

I have been trying to cancel my contract or migrate it to the fixed term contract for the past 2 years. everytime i get told someone will send me the paperwork or call me but they never do.

then we got called by someone who said they would take our points from us if we paid the legal fees for the transfer. we went to meet them and they were attorneys working for a travel agency apparently. they had all the paperwork and documents indicating they were real. we paid them a large amount of money to do the transfer then they disappeard after 2 months and we lost a lot of money.

all we want is to actually migrate this contract to the fixed term so that it does not become a burden on my kids one day.

I emailed Flexi club on the 22nd December 2016 complaining to them that I have not received any communication from them for the whole year.They responded to me by saying my membership with them have been cancelled.I responded to them on the 25 December 2016 complaining to them that how could they cancel my membership whereas there was no communication between myself and them.Secondly how could they terminate without giving me a notice of their intention to terminate which will be followed by a letter of termination.They responded on the 28 December 2016 informing me that they will come back to me but to date they have not responded.I emailed to them another message on the 12 January 2017 enquiring on their response but to date they have not responded.My main worry is my timeshare which has been paid up.

This complaint was submitted to Club Leisure 3 months ago, to HelloPeter and posted on Facebook with numerous follow up mails to Flexiclub with NO feedback to date. Please see complaint and I've subsequently requested them to take their points back at NO CHARGE as do not want to give it to anyone for free but I just receive statements to pay the next year's levies and my complaint continues to be ignored!
Nightmare Holiday experience through the Clubleisure Group Flexiclub and Dial Exchange
We booked a week’s holiday in Italy in a resort known as LeBaite Montecampione, through the Clubleisure Group, Flexiclub who used a London Based company Dial Exchange for this reeservation. After looking forward to a wonderful holiday, what we fund was shocking to say the least. The resort was abandoned and in a shocking state, I have all the pictures but cannot attach them for some reason, please assist. I have a whole file that I can make available. Needless to say, we had a horrifying experience as the only guests at an abandoned resort with one lady caretaker who produced a confirmation for our booking and requested another Euro 80 to pay for linen and cleaning. As it was late at night and we had nowhere to go, we had to pay the money to spend the night and look for other accommodation the next day.

It is unacceptable that Clublesure/Flexiclub or Dial Exchange can allow a resort like this for their customers to visit, this resort should be closed down as a health hazard and is completely unsafe. I phoned Dail Exchange first thing the next morning as that was the number on the booking confirmation and was told that they were unaware of the state of the resort but will forward the issue to Flexiclub. I was phone by Flexiclub on the afternoon of the next day 4 July and offered accommodation at other mountain resorts which was3 hours away from where we planned our trip.We had no choice to but to resort to booking.com and look for cheap accommodation for the rest of the week. Besides the horrifying experience of spending a night in this resort, it wasted 2 of our 13 days of holiday and we will never be able make up for the lost time of precious family holiday time as some things, money cannot buy. I hold Flexiclub and Dial Exchange completely accountable for this terrible experience as want a reply from them as to how this can happen and what they do to ensure their guests visit a reputable resort. Furthermore, I've requested them to clarify the process for a claim for the accommodation we had to book ourselves. I've send 4 follow up emails that was delivered but I've had zero reply.

I have pictures that I want to share, please let me know where I can send this to?



Good day

Re: reservation reference number 1917220 - membership number 110285
Refers:

I, mrs r. aheer, spouse of d. r. aheer (guest) is very disappointed with your service. we have never failed to pay our subscriptions on time.
I phoned in september to book a holiday. I was given dates 9th january 2015 to 16th january 2015 at chaka’s rock.
I requested confirmation be sent to email address [protected]@gmail.com in november 2014.
I enquired why I did not receive my confirmation. I was promised it will be sent.
To my dismay when I enquired on 18th december 2014, I was told my booking was from 12th january 2015 not 9th january 2015.

Kindly look into this matter as we are very disappointed and disgusted with the manner in which we seniors (74 and 69 yrs resp) are being treated.

Kindly furnish me with an e-mail address of your seniors whom we can contact.

In regards to the matter above, please send acknowledgement of email received to judyn. [protected]@gmail.comfrom
Mr and mrs d. r. aheer & ndash; cell no. [protected]

I am under debt review and we are struggling for more than a year to cancel this membership.
They phone me every day and told me that I am handed over to their attorney, can anybody help me to cancel this membership. I pay there fees for more tan 8 years and levies and now they inform me that it van never be cancel.