francesca's
Reviews and Complaints

I recently made an order on Francesca's website and had to change my shipping address. I tried reaching out to them several times right after placing the order, but unfortunately, they didn't get back to me until the order had already been processed and shipped. It took them a good two weeks to respond, which was quite frustrating.

When they finally did reply, they simply stated that there was nothing they could do and didn't provide any guidance on what steps I should take next. As a result, the package couldn't be delivered, which was pretty obvious given the circumstances. I tried reaching out to them multiple times to figure out what I should do since I had already been charged for the order, but to my dismay, I received no response at all.

I attempted to contact them through phone calls, voicemails, and emails, but it felt like I was talking to a brick wall. It's disheartening to experience such poor communication from a company whose in-store customer service is usually top-notch. This whole situation has definitely changed my opinion of Francesca's, and not in a positive way.

The customer service at Francesca's is absolutely terrible. The employees have no skills whatsoever. They treated me horribly. I noticed that before it was my turn, the salesperson told another customer that they only accept credit cards and not cash because of COVID-19. I couldn't believe what I was hearing. But when it was finally my turn, I reached out to grab a simple item and she rudely told me not to touch it because I might have COVID-19. I asked her if she was having a bad day and suggested that she call another associate to help me. Another associate approached her and offered to assist me, but she dismissed her and told her to move aside, saying that she would finish helping me. I firmly told her that she wouldn't be helping me and that she was being rude and disrespectful, not only to me but also to the previous customer. It's unacceptable to treat people so horribly, especially in front of other customers. I definitely do not recommend this store, especially the one located in Fashion Valley on Fries Road.

The sign outside said "entire boutique 35% off," but when I walked in, there was only one rack with about 20 items on it. I mean, seriously? Talk about false advertising. And let's not even get started on their regular prices. They are absolutely ridiculous. Who in their right mind would pay $60 for a top that's already falling apart? I mean, come on! The strings were literally hanging off and the seams were starting to come undone. It's like they don't even care about the quality of their clothes. It reminded me of those cheap things you find on Amazon for like $12-20. You know, the ones that fall apart as soon as you take them out of the package.

So, I decided to try on a few things, just to give them a fair chance. But let me tell you, everything looked absolutely awful on me. It was like the clothes were made for someone who's under 4 feet tall. I mean, seriously, who are they designing these clothes for? And don't even get me started on the rompers. They fit me like slingshots. It was like I was wearing something straight out of China, you know, those things that the Amazon sellers always warn us Americans about. They always say to buy like 5+ sizes larger because of the sizing discrepancy. Well, let me tell you, Francesca's sizing is definitely off.

Now, I will admit, the styles they have are cute. I mean, I can't deny that. But cute styles don't make up for poor quality. It's like they put all their effort into making things look good, but forgot about actually making them last. And let's not even get started on the jewelry. It's obnoxious. I mean, it's the same Paparazzi stuff you can find for like $1 everywhere else. Why would anyone pay more for the exact same thing? It just doesn't make sense to me.

Honestly, even if everything in that store was free, I wouldn't shop there. It's just not worth it. The quality is so subpar that it's basically garbage. Save your money and shop somewhere else. Trust me, you'll thank me later.

There were a few nice things at Francesca's, but they definitely weren't nice enough for the prices they were asking. The fabric of the clothing felt cheap and definitely not worth the hefty $60 price tag that most items had. However, the biggest problem I encountered was with their customer service.

I stumbled upon a clearance item that I really liked, and it was priced at around $5. They were running a clearance sale where you could buy one item and get another for just $1. So, naturally, I decided to pick something out for a dollar. But when I went to the register, the woman there asked me if I wanted to use the $1 deal on the item I had picked, and I said yes. However, to my surprise, she ended up charging me $45 for the item I thought would only cost me a dollar, and she made the $5 shirt the one that was priced at $1. I left the store feeling confused and taken advantage of.

I quickly turned right back around and returned that item. It simply wasn't worth $45, especially considering it was on clearance. I later found out that the original price of that item was actually over $80. I was honestly disappointed with the way they tried to scam me. I understand that the store might have required the cashier to use the higher-priced item to make the sale work in their favor, but she shouldn't have misled me by telling me that if I picked out another item, it would only cost me a dollar.

Overall, my experience at Francesca's left me feeling unsatisfied. The prices were too high for the quality of the clothing, and the customer service was misleading and confusing. I wouldn't recommend shopping there unless you're willing to pay more than what the items are actually worth.

I ordered some stuff from francescas.com in June 2023. I got myself a dress, a romper, some shorts, and even some jewelry. The dress was pretty cute and it fit alright, so I decided to keep it. But let me tell you, the shorts and the romper were way too big for me. And to make matters worse, the romper had this weird wine stain on it. Yuck! So, I made up my mind and decided to return those items along with a pair of earrings.

Now, returning stuff is supposed to be easy, right? Well, it was pretty straightforward, but guess what? It wasn't free! Can you believe that? I had to pay around 8 bucks just to ship those things back. What a bummer! Anyway, I sent my return on 6/23/23, and guess what? It's been a whole month and I still haven't gotten my refund. Can you believe it? I've tried reaching out to Francesca's three times already through their website and email, but guess what? Not a single response! Can you imagine the nerve?

Their customer service is a joke, let me tell you. I had to wait on the phone for a whopping 30 minutes just to talk to someone. And you know what they told me? They said my refund was issued on 7/11/23. But guess what? I still haven't seen a single penny! Can you believe the audacity?

Honestly, I've had enough. I'm done with Francesca's. I'm cutting my losses and I'm never ordering from them again. If you've had a better experience with them, well, good for you. But as for me, I'm out.

So, I decided to give Francesca's online boutique a try and ordered an item. I was pretty excited about it and eagerly awaited its arrival. I received a tracking number, which initially said that the item would be delivered by the USPS. But then, when I got an update on the delivery, it turned out that FedEx was actually handling it. Well, that was a bit confusing, but I thought, "Hey, as long as it gets here, right?"

On the day of the supposed delivery, I checked the tracking again and guess what? The last update said that my package was being returned to the sender. What a bummer! I immediately called up Francesca's to find out what was going on. They seemed just as clueless as I was and couldn't explain why my package hadn't arrived. They did mention that once it came back to them, I could start the return process. Great, just great.

To get some answers, they gave me the customer service number for FedEx. I dialed it up, hoping to finally get some clarity. But guess what? The folks at FedEx told me that it was actually the USPS who was responsible for delivering my package. Seriously, can't they get their act together? Frustrated, I got the USPS customer service number and went down the rabbit hole of customer service calls.

Now, here's the kicker: I still haven't received my package, and I'm nowhere closer to getting a definitive answer or a resolution. It's been a real headache, let me tell you. I've definitely learned my lesson. From now on, I won't be ordering anything from Francesca's ever again. It's just not worth the hassle and disappointment.

When I tried to place my order on francescas.com, I encountered a strange issue. The website only accepted one of my two orders. Confused, I decided to reach out to their customer service via email to inquire about the missing order. Unfortunately, I received no response from them. Frustrated, I decided to give them a call instead.

After enduring a lengthy 20-minute wait, someone finally picked up the phone. They informed me that it was a system error and that I could replace my order. However, to my disappointment, they mentioned that one of the items I wanted was now out of stock. This meant that I would no longer be eligible for the discount I had initially planned to take advantage of. It was disheartening because the discount was the main reason I had placed the order in the first place.

I pleaded with them to make an exception and honor the discount on the second item, considering it was their system's fault. However, my request was denied. Feeling frustrated, I decided to cancel the replacement order as well and informed them of my decision. They informed me that since the second order was already on its way, it couldn't be canceled until it reached the store. They assured me that they would call to have it canceled upon arrival.

To my dismay, no such call was ever made. Today, I visited the store in person to seek clarification on what needed to be done. Surprisingly, the store informed me that they had never received any call or email from customer service regarding the cancellation. To make matters worse, since I had paid with PayPal, even if I decided to return the items, I would only be eligible for store credit, not a refund. This was highly disappointing as I had no intention of shopping at their store again and had no desire for store credit.

The entire process has been incredibly frustrating and confusing. The level of miscommunication and errors that have occurred throughout this ordeal is truly mind-boggling. Now, I find myself having to contact their customer service once again in an attempt to get my money back for clothes that I have never even had the chance to hold in my hands. It's a disheartening experience, to say the least.

My third phone call this morning, I was on hold for 20 minutes when I got hung up on. My other calls have been a total of 15 minutes and counting (still on hold while I write this). They haven't answered any of my emails. The first woman I spoke to shamed me for not contacting them sooner, which was ridiculous because I emailed as soon as my order went out. Their site glitched and unselected the correct address, instead sending my order to an address from 2 years ago. But of course, it was a three-day weekend when this happened, and even though I emailed and tried calling, their offices were obviously closed. I didn't get a response until I called on Tuesday. She told me she'd correct the address, but the shipping company might still send my items to the wrong address, even though my package hadn't been shipped yet at the time. On Thursday, I received an email at 11 am stating that my items had shipped, displaying my correct address. So, I was under the impression that it was being sent to the right place. I then received a delivered notification at 5 pm THE SAME DAY. It was only then that the tracking information provided by FedEx revealed that it was sent to the wrong address. It was listed at the bottom, along with a picture of my front porch from 2 years ago. Great. Of course, since no one at Francesca's was answering me, I took the initiative and contacted my old apartment complex. I was able to retrieve the package myself, but an item is missing. I am still on hold as I write this, almost an hour combined from my now 4 phone calls, and I have yet to reach a person. I would just like the item that I paid for, please and thank you. And if it's conveniently sold out, then I don't just want my money back, but I'd like some kind of compensation for having to go through this whole hassle. Save yourself the trouble and just buy from someone who will actually pay attention and take care of their customers.

Very hostile, unsympathetic, and unhelpful. I was a frequent shopper at Francesca's. Typically they are just ok-- not very attentive, just does the minimum. I went to the Mall of Georgia location for a sale and an employee, Paige, was closing the store door 11 minutes (at 7:49pm) before closing time (8pm) listed on the website hours. I continue walking towards the store at 7:50pm, not completely sure if they were closed or just preparing to close, and she tells me that they are closed. I had driven 30 minutes to get there in time for the deal; I told her this, and she said I should have come sooner... Which I could not have. She proceeded to tell me that they close early on days they do signage. I had no way of knowing this ahead of time. Most stores I have seen do signage in the morning shift since customers are not there yet and it doesn't inconvenience anyone. Paige said she was trying to close the store and be out by 8:02pm and that I was delaying her closing. I was in there to purchase one item and made it during store hours, but I was told that I was inconveniencing HER from closing 2 minutes after closing time. She gave me no solutions, only looks of annoyance for still being there (during store hours). I told her I was not trying to get her in trouble or anything, but I wanted to know the customer service number to see if they would still honor the deal since Paige was claiming they couldn't do anything from the store's end. She continued closing the store and was ignoring my question. I asked again nicely and she said I could find it online. After all of this, I still left the store before 8pm when they were actually supposed to be closed. I understand if a store policy prevents her from being able to open the register back up, but if that was the case, she must have been closing the registers while the store doors were open, so a customer could have come in at any point. Closing early and being cold to a customer telling them that it is "not my fault you didn't come earlier" is very disappointing.

I called the next morning to speak to a manager, Julie, and she said she tells her girls they can close early to be able to leave early. I understand the want to not be there closing for an hour, but it is their job to be there helping customers during operating hours, not do everything they can to leave 2 minutes after closing. Julie told me there was nothing she could do about it but that I could call customer service to see what they could do. Again, no sympathy or accountability on their part.

I then sat on the phone for over an hour waiting to speak to a customer service representative. I still have not been able to speak to someone. Absolutely disappointing. Will not be shopping here again.

I've spent over 1000$ at Francesca's and I still haven't received any of my rewards points from when the system was down between February and April of 2023. I sent all my receipts in and 2 weeks later still nothing. When it initially said in the email that it would only take 1-3 business days to get your rewards... then I've made several in store purchases as well since the system went backup in April and they started taking phone numbers again and I never received my points for any of those purchases? Strange? So I sent more receipts in still haven't gotten my points for those weeks later... then on my first online purchase I was missing an item, they gave me something else in replace of it that I did not order. I brought it to the store and got my money back. Then I made another online purchase on April 11th it took money off my card but the status says "errored" now I'm just getting very frustrated... good luck calling customer service unless you have hours in a day to wait on hold. I have a life and work nobody has all that time in the world to sit on a phone and wait to get help that you've been dealing with for weeks. It should not be this hard to get ahold of someone? I'm on hold right now for 2 hours now while at my job and I shouldn't be on the phone at work but I'm just getting so tired of this. I will not be ordering online anymore it's just too much to deal with. I want my points that I spent tons of money on and I want my order I placed on April 11th to be fixed! (I have WAy too many receipts (that have already been sent in through the my rewards on the website) so I won't be posting pictures, I just want customer service to reply so I can stop dealing with this head ache...

Edit: change my star review gonna 1 star to 4 stars
I have finally got off the phone with a live person after being on hold for 3 hours and they did resolve a lot of my issues. As for the rewards they said they are working on that now and everyone should be receiving their missed rewards by the end of April. If I do not receive it by the end of April they will issue it back to me right away they just can't do it before the end of april. (so once end of April comes I'll be re editing this post) as for the online order they were able to fix it with in min and they offered a refund or to still have it shipped out to the store. I chose to have it shipped to the store still and I received the order confirmation showing that it was fixed. I have no further issues until end of april comes if I actually receive my 300$ in rewards. They also resolved why I wasn't receiving rewards for my most recent purchase when the system went back up, it was bevatae apparently I had a duplicate account? I'm not even sure how that happened but they merged both together so I should be receiving new rewards now.

Don't buy from this company! It's a scam. I ordered sneakers 12/18. I received an email that it shipped 12/20. The item tracking never changed from label printed waiting for courier pickup. I sent two emails with no response. I called and after a half an hour on hold I spoke to someone who I could barely hear because it sounded like she was at her house and there was a TV on. She said I would be refunded. Then I get an email saying your refund is in the way. I spent 41.08 but the refund is only for 10$?! As a first time buyer, definitely will never attempt to shop here again.

I Fed-Exed my return according to their rules and instructions. I used their return label.

On 6/24/2023 I Fed-Exed the package and the tracking details say it arrived on 6/27. I expect a $118 refund. I contacted customer service on 7/17, 9/7, and 9/18 (today).

Despite contacting customer service (both via email and through their website email interface) I have received no form of response from Francesca's - zero emails (except some automated emails), zero confirmations that my return has been received, zero credit to my account balance, gift card(s).

Before initiating the return, I carefully read their entire return policy, which turns out to be a lie. I previously had one positive and efficient refund experience with Francesca's before this one in early 2023, so I thought I would be fine. I was clearly wrong. I am heartbroken because I really love their unique clothing and jewelry selection. This experience has obviously changed my mind: I will never shop here again.

So, I went to francesca's the other day 'cause they had this deal goin' on in the store. You buy one piece of jewelry and you get another one for free. I thought, "Hey, that's a pretty sweet deal!" So, I picked up a necklace and a pack of rings for just 18 bucks. Seemed like a steal, ya know?

But guess what happened the very next day? The necklace just straight up broke, man! I mean, it was fine when I bought it, but outta nowhere, it snapped into pieces. I didn't even do anything to it, swear! And you know where I found it? On the ground, all sad and broken. What a bummer, right?

And that's not even the worst part. The rings, man, they're already rusting like crazy! They're turnin' this gross copper color that ain't cute at all. I mean, I just got 'em and they're already lookin' like they've been through a war. Not cool, francesca's, not cool.

I gotta say, after this experience, I ain't ever buyin' from there again. Their products are just too cheap, ya know? I mean, I get it, you pay for what you get, but this is just ridiculous. I expected better quality, especially for the price I paid.

So, if you're lookin' for some decent jewelry that won't break on ya or turn into a rusty mess, I'd suggest lookin' elsewhere. Save yourself the disappointment and find a store that actually sells stuff that lasts. Trust me, francesca's ain't it.

I placed my order like a month ago, and let me tell you, it's been a real drag. No updates, no shipping confirmation, nada. I've been sending them emails left and right, but it's like they're playing hide and seek with my messages. And don't even get me started on their customer service hotline. I've been put on hold for what feels like an eternity every time I call. It's like they don't even care about my order.

I mean, seriously, how hard is it to respond to an email? But oh no, they can't be bothered. Yet, somehow, their promotional emails manage to find their way into my inbox. It's like they only care about selling stuff, not actually helping their customers. What a joke!

Honestly, I wouldn't recommend ordering from this website. It's just not worth it if you have any issues or questions about your order. And who knows if you'll even receive it in the end? It's a total gamble. Save yourself the headache and shop elsewhere. Trust me, you'll thank me later.

Normally I don't bother to leave reviews like this but I'm kinda disappointed. I ordered 10 items from Francesca's website during their semi annual sale and paid for all 10 but only received 9/10 items. My order delivered on a Friday and they don't open again until Monday and customer service is only available during business hours as well of course. I sent an email so hopefully I'll have someone get back to me soon and make sure this issue is resolved.

So, like, I gotta say, I'm a bit bummed out, you know? I went ahead and ordered a whole bunch of stuff from Francesca's website when they were having their big sale. I mean, who doesn't love a good sale, right? Anyway, I paid for all 10 items, but when my order arrived on a Friday, I noticed that I only got 9 out of the 10 things I ordered. Bummer, right?

Now, here's the thing. Francesca's doesn't open again until Monday, and their customer service is only available during regular business hours. I mean, come on, guys! What about us night owls and early birds? We need help too! So, I did what any normal person would do and sent them an email. Hopefully, someone will get back to me soon and fix this whole mess.

I mean, it's not the end of the world or anything, but it's still a bit annoying. I paid for all those items, and I expect to receive all of them. It's just common sense, you know? I hope Francesca's can sort this out and make things right. I really like their stuff, and I don't wanna have to go through all this trouble again.

Fingers crossed that they'll respond to my email and resolve this issue ASAP. I'll update this review once I hear back from them. Let's hope for the best!

I went to francesca's because they had some unique stuff that other stores in the mall didn't have. I bought two pairs of earrings for $25. One of them had a cool patterned stone with wires. But guess what? Both of the stones fell off, leaving just the empty earring hanging from my earlobe. And get this, it happened in just a few months! I mean, come on, I don't wear these earrings every single day, so it's not like I was rough with them or anything. Clearly, they were made super cheap. So unless you're just looking to throw your money away, I suggest you keep it in your pocket.

I returned some items a couple of weeks ago and I still haven't heard from them. I emailed them, but it was really difficult to find any customer service information. So, I decided to give them a call and boy, oh boy, I've been on hold for a whopping 30 minutes! It's like trying to find a needle in a haystack to get through to someone who can actually help you. And even if I do manage to get through, I'm not sure if they'll be able to assist me much.

As I sit here, waiting on hold, I gotta tell ya, don't bother buying clothes online from francesca's. Just go to the store instead, trust me, you'll have a way better experience.

I gotta say, I'm pretty disappointed with this place. I mean, seriously, I'd give it a big fat zero stars if I could. So get this, I sent back my stuff on June 16, and they were all like, "Yeah, we'll totally give you a refund ASAP." But guess what? It's July 10 now, and I still haven't seen a single penny. Can you believe that? They didn't even bother to respond to my email. And don't even get me started on their customer service. If you dare to call them up, be prepared to be put on hold for, like, forever. And guess what? You won't even get to talk to a real person. So yeah, if you're thinking about buying from their website, just don't. Trust me, you're better off going to their store in person if you want any chance of getting your money back.

I just got my hands on the Calise Woven Mini Tote from francescas.com and at first, I was super happy with it. But guess what? After using it only three times, the straps started coming apart. Can you believe it? It's like they were barely, and I mean barely, stuck to the lining with some glue (you can still see some traces of it). I even took a picture to prove it. I gotta say, I'm really bummed out about this purchase. The craftsmanship of this tote is just plain awful. And to top it off, I reached out to their customer service not once, but twice, through email and guess what? No reply. Can you believe the nerve? So, as a first-time shopper, I highly doubt I'll ever shop with Franchesca again. Such a disappointment.

So, I decided to hop onto francescas.com to snag some goodies for myself. But guess what? When I tried to check out, bam! The order didn't go through. Can you believe it? I mean, seriously, what a bummer.

Naturally, I thought, "Let me check my bank account." Lo and behold, those sneaky devils managed to snatch the money right out of my account. But here's the kicker: they couldn't even process the order! Can you say facepalm?

So, I did what any frustrated customer would do. I dialed up their customer support line, ready to give them a piece of my mind. And what do they tell me? Oh, get this. The order got declined because the billing address I used didn't match my card. Fair enough, I suppose. But here's the kicker part two: I won't be seeing that money back in my account for a whopping 3-5 business days. Can you believe the audacity?

I mean, come on, francescas.com! If you couldn't process the order, why on earth did you go ahead and snatch my hard-earned cash? It's just plain ridiculous, if you ask me. They should've known better than to take the money out of my account if they couldn't handle the order in the first place. Talk about a major letdown.

I placed my order on April 22nd, 2020, and today is May 1st. I've been checking their website daily to see if they posted my tracking number, but there's been nothing. I've called them at least 5 times already, and each time they confirm that they are working on sending out orders from the 22nd to the 24th, but it's taking longer than expected. So, I was really excited when I received an email today with an order update. I thought, "YESSSS, it was worth the wait!" But unfortunately, it was even worse news. They ran out of stock for two items that I had ordered and already paid for.

On the 24th, I decided to order from a different brand, and I received it within 5 days with free shipping. This whole situation is pretty upsetting because it seems like they are overwhelmed and unable to fulfill orders in a timely manner. I will have to cancel my order and get my money back, which is really sad because I was really looking forward to receiving my items.

I recently had an online shopping experience with francesca's and let me tell you, it was not a pleasant one. I ordered some shirts and unfortunately, the sleeves were way too tight. I mean, seriously, who wants sleeves that feel like they're cutting off your circulation? So, I decided to exchange them for a larger size, thinking that would solve the problem. But guess what? The sleeves on the new shirts were still ridiculously tight! I don't have big arms or anything, I'm actually quite petite. It just doesn't make any sense.

Frustrated, I decided to return everything and try my luck with another order online. This time, I went for some short-sleeved shirts. But guess what happened? They charged my credit card not once, but twice! Every time I clicked that darn pay button, it kept showing me an error message. I was like, "Come on, francesca's, get your act together!" So, I called their customer service and explained the situation. But you know what they said? They claimed that I never even placed an order! Can you believe that? They basically told me that they couldn't help me at all.

Now, here's the real kicker. Despite the fact that they charged me twice for an order that supposedly never existed, they refuse to refund me. Can you imagine? I have a whopping $116 on my credit card bill and absolutely nothing to show for it. It's like they just take people's money without even bothering to send them the clothes they ordered. I'm beyond angry at this point. It's a complete joke.

Overall, my experience with francesca's has been a total disaster. The sizing issues and the double charging on my credit card are just unacceptable. And the fact that they won't refund me because they claim the order was never processed is downright infuriating. I wouldn't recommend shopping with them unless you want to end up frustrated and empty-handed. Save yourself the trouble and find a more reliable retailer.