francesca's
Reviews and Complaints

Don't buy from this company! It's a scam. I ordered sneakers 12/18. I received an email that it shipped 12/20. The item tracking never changed from label printed waiting for courier pickup. I sent two emails with no response. I called and after a half an hour on hold I spoke to someone who I could barely hear because it sounded like she was at her house and there was a TV on. She said I would be refunded. Then I get an email saying your refund is in the way. I spent 41.08 but the refund is only for 10$?! As a first time buyer, definitely will never attempt to shop here again.

I Fed-Exed my return according to their rules and instructions. I used their return label.

On 6/24/2023 I Fed-Exed the package and the tracking details say it arrived on 6/27. I expect a $118 refund. I contacted customer service on 7/17, 9/7, and 9/18 (today).

Despite contacting customer service (both via email and through their website email interface) I have received no form of response from Francesca's - zero emails (except some automated emails), zero confirmations that my return has been received, zero credit to my account balance, gift card(s).

Before initiating the return, I carefully read their entire return policy, which turns out to be a lie. I previously had one positive and efficient refund experience with Francesca's before this one in early 2023, so I thought I would be fine. I was clearly wrong. I am heartbroken because I really love their unique clothing and jewelry selection. This experience has obviously changed my mind: I will never shop here again.

So, I went to francesca's the other day 'cause they had this deal goin' on in the store. You buy one piece of jewelry and you get another one for free. I thought, "Hey, that's a pretty sweet deal!" So, I picked up a necklace and a pack of rings for just 18 bucks. Seemed like a steal, ya know?

But guess what happened the very next day? The necklace just straight up broke, man! I mean, it was fine when I bought it, but outta nowhere, it snapped into pieces. I didn't even do anything to it, swear! And you know where I found it? On the ground, all sad and broken. What a bummer, right?

And that's not even the worst part. The rings, man, they're already rusting like crazy! They're turnin' this gross copper color that ain't cute at all. I mean, I just got 'em and they're already lookin' like they've been through a war. Not cool, francesca's, not cool.

I gotta say, after this experience, I ain't ever buyin' from there again. Their products are just too cheap, ya know? I mean, I get it, you pay for what you get, but this is just ridiculous. I expected better quality, especially for the price I paid.

So, if you're lookin' for some decent jewelry that won't break on ya or turn into a rusty mess, I'd suggest lookin' elsewhere. Save yourself the disappointment and find a store that actually sells stuff that lasts. Trust me, francesca's ain't it.

I placed my order like a month ago, and let me tell you, it's been a real drag. No updates, no shipping confirmation, nada. I've been sending them emails left and right, but it's like they're playing hide and seek with my messages. And don't even get me started on their customer service hotline. I've been put on hold for what feels like an eternity every time I call. It's like they don't even care about my order.

I mean, seriously, how hard is it to respond to an email? But oh no, they can't be bothered. Yet, somehow, their promotional emails manage to find their way into my inbox. It's like they only care about selling stuff, not actually helping their customers. What a joke!

Honestly, I wouldn't recommend ordering from this website. It's just not worth it if you have any issues or questions about your order. And who knows if you'll even receive it in the end? It's a total gamble. Save yourself the headache and shop elsewhere. Trust me, you'll thank me later.

Normally I don't bother to leave reviews like this but I'm kinda disappointed. I ordered 10 items from Francesca's website during their semi annual sale and paid for all 10 but only received 9/10 items. My order delivered on a Friday and they don't open again until Monday and customer service is only available during business hours as well of course. I sent an email so hopefully I'll have someone get back to me soon and make sure this issue is resolved.

So, like, I gotta say, I'm a bit bummed out, you know? I went ahead and ordered a whole bunch of stuff from Francesca's website when they were having their big sale. I mean, who doesn't love a good sale, right? Anyway, I paid for all 10 items, but when my order arrived on a Friday, I noticed that I only got 9 out of the 10 things I ordered. Bummer, right?

Now, here's the thing. Francesca's doesn't open again until Monday, and their customer service is only available during regular business hours. I mean, come on, guys! What about us night owls and early birds? We need help too! So, I did what any normal person would do and sent them an email. Hopefully, someone will get back to me soon and fix this whole mess.

I mean, it's not the end of the world or anything, but it's still a bit annoying. I paid for all those items, and I expect to receive all of them. It's just common sense, you know? I hope Francesca's can sort this out and make things right. I really like their stuff, and I don't wanna have to go through all this trouble again.

Fingers crossed that they'll respond to my email and resolve this issue ASAP. I'll update this review once I hear back from them. Let's hope for the best!

I went to francesca's because they had some unique stuff that other stores in the mall didn't have. I bought two pairs of earrings for $25. One of them had a cool patterned stone with wires. But guess what? Both of the stones fell off, leaving just the empty earring hanging from my earlobe. And get this, it happened in just a few months! I mean, come on, I don't wear these earrings every single day, so it's not like I was rough with them or anything. Clearly, they were made super cheap. So unless you're just looking to throw your money away, I suggest you keep it in your pocket.

I returned some items a couple of weeks ago and I still haven't heard from them. I emailed them, but it was really difficult to find any customer service information. So, I decided to give them a call and boy, oh boy, I've been on hold for a whopping 30 minutes! It's like trying to find a needle in a haystack to get through to someone who can actually help you. And even if I do manage to get through, I'm not sure if they'll be able to assist me much.

As I sit here, waiting on hold, I gotta tell ya, don't bother buying clothes online from francesca's. Just go to the store instead, trust me, you'll have a way better experience.

I gotta say, I'm pretty disappointed with this place. I mean, seriously, I'd give it a big fat zero stars if I could. So get this, I sent back my stuff on June 16, and they were all like, "Yeah, we'll totally give you a refund ASAP." But guess what? It's July 10 now, and I still haven't seen a single penny. Can you believe that? They didn't even bother to respond to my email. And don't even get me started on their customer service. If you dare to call them up, be prepared to be put on hold for, like, forever. And guess what? You won't even get to talk to a real person. So yeah, if you're thinking about buying from their website, just don't. Trust me, you're better off going to their store in person if you want any chance of getting your money back.

I just got my hands on the Calise Woven Mini Tote from francescas.com and at first, I was super happy with it. But guess what? After using it only three times, the straps started coming apart. Can you believe it? It's like they were barely, and I mean barely, stuck to the lining with some glue (you can still see some traces of it). I even took a picture to prove it. I gotta say, I'm really bummed out about this purchase. The craftsmanship of this tote is just plain awful. And to top it off, I reached out to their customer service not once, but twice, through email and guess what? No reply. Can you believe the nerve? So, as a first-time shopper, I highly doubt I'll ever shop with Franchesca again. Such a disappointment.

So, I decided to hop onto francescas.com to snag some goodies for myself. But guess what? When I tried to check out, bam! The order didn't go through. Can you believe it? I mean, seriously, what a bummer.

Naturally, I thought, "Let me check my bank account." Lo and behold, those sneaky devils managed to snatch the money right out of my account. But here's the kicker: they couldn't even process the order! Can you say facepalm?

So, I did what any frustrated customer would do. I dialed up their customer support line, ready to give them a piece of my mind. And what do they tell me? Oh, get this. The order got declined because the billing address I used didn't match my card. Fair enough, I suppose. But here's the kicker part two: I won't be seeing that money back in my account for a whopping 3-5 business days. Can you believe the audacity?

I mean, come on, francescas.com! If you couldn't process the order, why on earth did you go ahead and snatch my hard-earned cash? It's just plain ridiculous, if you ask me. They should've known better than to take the money out of my account if they couldn't handle the order in the first place. Talk about a major letdown.

I placed my order on April 22nd, 2020, and today is May 1st. I've been checking their website daily to see if they posted my tracking number, but there's been nothing. I've called them at least 5 times already, and each time they confirm that they are working on sending out orders from the 22nd to the 24th, but it's taking longer than expected. So, I was really excited when I received an email today with an order update. I thought, "YESSSS, it was worth the wait!" But unfortunately, it was even worse news. They ran out of stock for two items that I had ordered and already paid for.

On the 24th, I decided to order from a different brand, and I received it within 5 days with free shipping. This whole situation is pretty upsetting because it seems like they are overwhelmed and unable to fulfill orders in a timely manner. I will have to cancel my order and get my money back, which is really sad because I was really looking forward to receiving my items.

I recently had an online shopping experience with francesca's and let me tell you, it was not a pleasant one. I ordered some shirts and unfortunately, the sleeves were way too tight. I mean, seriously, who wants sleeves that feel like they're cutting off your circulation? So, I decided to exchange them for a larger size, thinking that would solve the problem. But guess what? The sleeves on the new shirts were still ridiculously tight! I don't have big arms or anything, I'm actually quite petite. It just doesn't make any sense.

Frustrated, I decided to return everything and try my luck with another order online. This time, I went for some short-sleeved shirts. But guess what happened? They charged my credit card not once, but twice! Every time I clicked that darn pay button, it kept showing me an error message. I was like, "Come on, francesca's, get your act together!" So, I called their customer service and explained the situation. But you know what they said? They claimed that I never even placed an order! Can you believe that? They basically told me that they couldn't help me at all.

Now, here's the real kicker. Despite the fact that they charged me twice for an order that supposedly never existed, they refuse to refund me. Can you imagine? I have a whopping $116 on my credit card bill and absolutely nothing to show for it. It's like they just take people's money without even bothering to send them the clothes they ordered. I'm beyond angry at this point. It's a complete joke.

Overall, my experience with francesca's has been a total disaster. The sizing issues and the double charging on my credit card are just unacceptable. And the fact that they won't refund me because they claim the order was never processed is downright infuriating. I wouldn't recommend shopping with them unless you want to end up frustrated and empty-handed. Save yourself the trouble and find a more reliable retailer.