Free People’s earns a 4.1-star rating from 241 reviews, showing that the majority of fashion enthusiasts are very satisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
never again!
I ordered several items from FreePeople online shop. The shoes I ordered were way too small and the jewelry was rubbish and looked nothing like the pictures on their website. I contacted their customer service and asked for a refund. So I returned everything. It took almost two months for me to finally get a refund and the only reason why I got it was that I opened a dispute through PayPal. Absolutely terrible customer service. They even threatened to not issue my refund until I closed my case with PayPal. I'll never order anything from them again!
terrible website!
This is the most terrible company I have ever shopped with. I've purchased several items from FreePeople and paid over $500. When my order arrived one item was missing, so I had to pay some additional custom fees and taxes to get it. FreePeople is customer unfriendly and very unprofessional, their reps are not helpful at all. They don't reply, ignore and don't want to help. I paid extra money to get the missing item, but they never even shipped it!
I will never ever order from this unfriendly website again. Very poor customer service.
order was cancelled and no money back
Awful company. I have placed the order on the website www.freepeople.com. It turned out that money was taken twice from my card. I emailed the customer services and the rep excused and promised money back. However, the company hasn’t returned money back, but they have cancelled the order. Both of them and stopped to communicate with me. I need my money back and have no idea what to do next.
dresses didn't look as on the website
I ordered 3 dresses from the website www.freepeople.com. I was so disappointed, when I got the order from them. The dresses were too large for me and it didn’t look as on the website. I tried to return the order and get money back, but the seller refused and spoke with me in horrible manner. Not recommended website and post comments about your experience with them. Thanks.
Read full review of Free Peopleslow refunds!!!
I returned an item on Thursday August 17th and it arrived to their warehouse in S. Carolina on Monday, August 20th. I contacted them 2 days later about a refund, and they told me to wait 5 days for it. I did so, and when I realized my return wasn't processed on August 28th, I emailed the CS again. They never responded. Typical. Either this company is trying...
Read full review of Free People and 9 commentsFree People Reviews 0
If you represent Free People, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Free People
One of the things that sets Free People apart from other fashion brands is its focus on bohemian and vintage-inspired styles. The brand's clothing is often characterized by flowing silhouettes, intricate embroidery, and bold prints that evoke a sense of freedom and adventure. Whether you're looking for a breezy sundress, a cozy sweater, or a statement-making jacket, Free People has something to suit your style.
In addition to its clothing offerings, Free People also offers a wide range of accessories and footwear. From statement jewelry and handbags to comfortable sneakers and stylish boots, the brand has everything you need to complete your look. And with a focus on quality materials and craftsmanship, you can trust that your Free People purchases will last for years to come.
Another thing that sets Free People apart is its commitment to sustainability and ethical fashion. The brand uses eco-friendly materials whenever possible and works with factories that prioritize fair labor practices. This means that when you shop at Free People, you can feel good about supporting a brand that cares about the planet and its people.
Overall, Free People is a beloved fashion brand that offers unique, bohemian-inspired clothing and accessories for women. With a focus on quality, sustainability, and individuality, it's no wonder that the brand has become a favorite among fashion-forward women around the world.
Here is a comprehensive guide on how to file a complaint against Free People on ComplaintsBoard.com:
1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.
2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue with Free People in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with Free People.
- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission Process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against Free People on ComplaintsBoard.com.
Overview of Free People complaint handling
-
Free People Contacts
-
Free People phone numbers+1 (800) 309-1500+1 (800) 309-1500Click up if you have successfully reached Free People by calling +1 (800) 309-1500 phone number 0 0 users reported that they have successfully reached Free People by calling +1 (800) 309-1500 phone number Click down if you have unsuccessfully reached Free People by calling +1 (800) 309-1500 phone number 0 0 users reported that they have UNsuccessfully reached Free People by calling +1 (800) 309-1500 phone number+1 (212) 647-1293+1 (212) 647-1293Click up if you have successfully reached Free People by calling +1 (212) 647-1293 phone number 0 0 users reported that they have successfully reached Free People by calling +1 (212) 647-1293 phone number Click down if you have unsuccessfully reached Free People by calling +1 (212) 647-1293 phone number 0 0 users reported that they have UNsuccessfully reached Free People by calling +1 (212) 647-1293 phone number+1 (800) 309-1500+1 (800) 309-1500Click up if you have successfully reached Free People by calling +1 (800) 309-1500 phone number 0 0 users reported that they have successfully reached Free People by calling +1 (800) 309-1500 phone number Click down if you have unsuccessfully reached Free People by calling +1 (800) 309-1500 phone number 0 0 users reported that they have UNsuccessfully reached Free People by calling +1 (800) 309-1500 phone numberCustomer Service
-
Free People emailsservice@freepeople.com100%Confidence score: 100%Support
-
Free People address5000 South Broad St., Philadelphia, Pennsylvania, 19112, United States
-
Free People social media
-
Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 15, 2024 - View all Free People contacts
Most discussed Free People complaints
slow refunds!!!Recent comments about Free People company
the most terrible company I have ever dealt with
Sundae Muse
11 reviews
Cosabella
1 review
Fleur of England
1 review
Bella Barnett
1 review
Noni B
1 review
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!