Aritzia
Reviews and Complaints

I've been a long time customer of Aritzia, spending large amounts of money with them. Recently, I purchased some items, but returned a few things. I received a confirmation email that my refund would be processed dated March 8, 2022. It now March 23, 2022 and Artizia has still not processed my total refund. They keep giving me the run around talking to different representatives and I'm very frustrated as I'd like my money properly returned to me. This is a huge disappointment as I've been a loyal customer. Please return my funds ($160.95) back to me.

Ordered 500 dollar gift certificate on september 27, 2019 for my daughters birthday. Customer service reps stated gift certificates can only be mailed. Stated they would ship priority — assured me that my daughter would receive by tuesday october 1, 2019.

Called company today — gift certificate will not be delivered until saturday october 5, 2019.

Spoke to "managers" — erin — alana — sarah — all blamed it on ups. Alana stated when asked if her boss could call me — "sure, but she will not get back to you for at least 24 hours".
They offered to send email certificate to daughter today — yet refused to when I purchased 500 dollar certificate september 27th.

I am disappointed, surprised at poor and unprofessional customer service and feel they ruined my present for my daughter's birthday.

Hello,

I purchased your Tna "teddy zip up" last month at your "2899 Granville St, Vancouver location. Although I am in love with the sweater I am unimpressed with how quickly it has fallen apart. I have followed all the care and washing instructions and both the seam on the bottom hem and pocket have fallen apart. when buying a 90 dollar I expect it to last more than a month. ideally id like a refund or repair.

I purchased 3 sweaters on line from Aritzia, there were something wrong with 2 of them. The first one has a hole on the sleeves and the second one with a wrong size tag, XXS was ordered and the tag said XXS and actually was more like a small. No big deal I went to your Market Mall location in Calgary to get an exchange and that was on Thursday Oct 4/18. I managed to get an exchange for the first item I checked there were no holes in it. The clerk refused to give me a refund/ exchange said the price tag was cut off, I said to her that I cut the tag off and was assuming the size is right which I always expect that from Aritzia just like the hundreds I bought from the store. But she stood firm and getting annoyed that she said repeatedly the tag was cut off therefore no exchange. Hello Im a store owner too and there is no way I treated my customers that way and who would compensate my time to keep running back and forth and try to get a reasonable response from your staff.A Very disappointing Aritzia shopper.

I bought this product online and was extremely disappointed when it arrived that it looked and was nothing like the description in the online website. The fabric is nothing like it showed online and the size does not fit as advertised. I expected much better and higher quality from aritizia, the fabric is similar to a worn hospital gown. I want my money back please.

I wanted a jacket I saw in store but it was missing the belt so the sales associate offered to order me one into the store and that it would take about 5-7days. I got the e-mail that the jacket had arrived, just in time for the wedding I was hoping to wear it at! BUT it was the wrong size... The sales associate apologized and said she could order it again but it would be another 5-7 days. It was cutting it close but I agreed. After 7 business days I had not received an e-mail so I just went into the store to check on the whereabouts my purchase was. The sale associate was rude and condescending towards me, saying it was going to be 7-10 days because it was coming from Toronto. I went back again after 10 days and still no e-mail and still no jacket. At this time I e-mailed the Costumer Care and explained the situation. I got a quick response back and I gave them my order number but then no response. I e-mailed Costumer Care again 5 days later and got a new worker on my case. She could not locate my purchase in transit... She then refunded me the jacket so that I could REBUY the jacket through her. This has been a month long ordeal and I still have to pay full price for the product? She cancels my previous order and says I'll have to wait 2 business days for the shipping. After our conversation I get a confirmation e-mail that my jacket has arrived in store. I go to the store to see if I can get the jacket in my hands day of and the sale associate says, "No sorry, I got a call through Costumer Care that you were refunded and you need to work with them now". I'm so pissed. This has been the worst experience I have ever had with Aritizia and I will not be shopping with them in future. After a situation like this I should be receiving a full refund and the original product I had TRIED to buy. Horrible costumer service.

I had bought a $200 parka around 2 or 3 years back and its zipper broke and when I contacted them, they said it may have broken due to wear and tear !
If there's one thing that shouldn't go bad in a coat, its the zipper.
I told them that the parka is in perfect condition but obviously the company does not care for its customers.
I have coats from 10 -12 years from other brands where the down has completely withered but zipper is intact. Really disappointed with service. Definitely NEVER buying another product from them.

I have been calling multiple locations that aren't even close to me, to ensure they have items I am looking for instead of driving around to each location. None of the FOUR locations ANSWER THEIR PHONE. Yet, when you go into their stores there are MANY of them just wandering and chatting at the cash counter! ANSWER YOUR BUSINESS LINES! There are always multiple people at the cash desk RUSHING to ring you through, but nobody has the capabilities to answer their phone? It's called multitasking. It is ESSENTIAL to your life.

Dear Sir/Madam

I am writing to today due to a very bad experience in your store. Location: CF Sherway Gardens in Toronto. I usually go to aritzia because I love your clothes and usually most stores the employees greet you and ask if you need help. For me that wasn't he case, I walked in and no one acknowledged me. Later saw there other ladies walk in and the employees ran to greet them. As I shopped I got a lot of rude stares from the employees, not sure why but I felt really uncomfortable for the first time shopping at your store. I carried on as I found two items I really liked and wanted to buy but had to try on for the size. No one came to me to ask if I wanted to start a room or if they could take my items to the changing room. 2 min later a girl next to me picked out an item and an employee ran to her and asked if she could take the top the changing room. Shocked by the service, no one asked me and I had three items in my hands. I sort of brushed it off and made my way to the changing room. The employee in the changing room saw me but didn't say anything, another customer comes by and the employee tells her I have your clothes right here come with me. I bough maybe she was helping before, which I then brushed passed again, but after serving her the employee ran off to talk with her fellow colleagues. Apparently it requires six girls to fold leggings and giggle away while I waited. Another customer comes by the employee comes back, hi your need a the changing room she asked and the customers nods and she takes her in. Before I could even ask the employee when I can I use the changing room she ran off again, back to giggle with her fellow colleagues. I thought am I invisible that she can't see that I wanted to use the changing room. The store wasn't busy there were only a few customers, so it wasn't hard to help me. I got so annoyed as I really wanted to buy the items I picked. I left them hanging on the rail next to me and walked to the checkout desk. I asked if I could make a complaint and the colleague listened to what I had to say but when she replied she laughed at me and said oh I'm not the manager. Can you let the manager know and she laughs again and say yeah sure I'll try. Not caring about me and I felt so hurt, discrimination was for sure the reason. I'm Indian but the only ladies they served were Caucasian. Judging for the looks they gave me, it was just such a horrible experience. Six employees were just hanging in one area laughing and chatting away. I'm so disappointed by the lack of remorse they had for me when I did decide to complain about how I felt I was treated, they couldn't care less. You lost a sale today from a customer who shops at aritzia often but not in this location. This will be the last time I go here. I really hope your do something about this. As I will take it further if nothing is done, discrimination is not on and no one should stand for it. Everyone is welcomes anywhere, as we live in a multicultural city and we should all be treated the same. Disgusting Behaviour from all employees who worked on 3rd August 2017 - 4.30 and 5pm

There was a sale on Aritzia and I was amazed with their really good looking items. So I decided to give it a try and ordered a skirt which was on sale. The skirt arrived in within about a week and it was horribly damaged! There was a huge hole on the back! I paid over $60 for it but received something that was not worth a penny! They should have looked it over more carefully before sending it from their warehouse! I contacted their customer support, provided some pictures and asked for a refund. But their rep told that there was nothing wrong with it, so they could not offer me a refund. Instead of that they offered me a discount on my next purchase. I refused and added that I'll never order anything from them again, because I don't want to spend my money on garbage! Still waiting for my money. Horrible company!

I am a loyal fan of your clothing line and repeat customer of Aritzia. For this reason, I felt compelled to write this letter to your company regarding the extremely negative experience I was subjected to at the Aritzia store located in the Shops of Don Mills, - a mall I rarely frequent.

This particular day, I found a TNA jacket that I loved [item number: 36931 - Rich Red Duffle Coat] however there was only size XXS at the store. Erin was helping me. I tried on a size Small in a different color and it was perfect. She suggested that I could order it in to the store. I initially agreed to this as Erin's advice and knowledge were exemplary and helpful.

While Erin was on the phone on hold with another location, I realized that it would be unrealistic and inconvenient for the jacket to be transferred to the Don Mills and Lawrence location and that Fairview Mall would make much more sense for me. While she was on the phone, I thought I had better inform her of this immediately, so I quietly interrupted her and mentioned that I'd rather pick it up at the Fairview Mall location (at Sheppard and Don Mills).

In what sounded to me like a lecture and motivated by what I can only assume would be her commission, Erin ignored my request and insisted I return to her store by saying things to me like,

"You know, the time difference from this store is not much of difference. I know that the difference from Fairview Mall and here, is only 10 minutes - it's

a very limited jacket. There are less sizes of this and we should just do it now

otherwise you might not get it- So you want me to transfer it here, or not?".

I responded by telling Erin a SECOND time, I'd still rather it be transferred to Fairview Mall.

Fairview mall is a much more convenient point for me, as I reside in Whitby, and have an 8 month old baby in tow. The ten minutes time difference Erin cited, is in fact closer to a 45 min (or more depending on traffic!) difference round trip.

As I said earlier, Erin was initially friendly, helpful and knowledgeable. But when she refused to hear my requests or prioritize my personal needs over her own, I was very disappointed and felt afterward that what seemed like genuine interest in me as a customer was nothing more than a disingenuous, fake interaction.

And while this would have been negative enough, the most negative aspect of my experience came when she snickered and murmured what seemed to be comments about me as I was leaving the store.