Maurices
Reviews and Complaints

As someone who loves fashion and shopping, I have had a mixed experience with Maurices. On one hand, their wide selection of women's clothing, including jeans, tops, and dresses, is appealing. However, the quality of some items, especially the jeans, has left much to be desired. I've had issues with items tearing or not holding up well after just a few months of wear. Customer service has also been a hit or miss, with some positive experiences but also encountering unhelpful responses. While Maurices offers attractive deals and sizes for various body types, the overall shopping experience can be inconsistent. If you decide to shop at Maurices, it's essential to carefully consider the quality of the items you're purchasing and manage your expectations regarding customer service.

My new sweater dress from Walmart had a special & poignant memory as I noticed the Maurices name tag! My son was a fashion designer & merchantdizer for "HOT KISS" for many years & took me on his travel sales calls... one was Maurices. He treated me like a queen & we had lots of laughs & fun! Mikal Left us after a valiant fight with cancer... Thanks for the memory & a lovely new sweater dress. Constance Aguirre

I ordered four pairs of jeans from Maurices during a B1G1 50% off. I have a horrible time finding jeans as I am big and tall but the length of these jeans were great and I could actually get them on over my calves. I have ordered these jeans in a larger size before and the ones I received this time were made of a different material but I actually liked these better than the first ones. I have washed them many times and they still look and fit great.

I hope this gets to corporate:)! There are 2 younger girls who work there and I have been in this store several times in the past 10 days! These 2 young women are so knowledgeable and friendly! More so then corporate was when I had a return issue! They were so patient, professional and deserve so much credit, I wish I would have asked their names so I could include it here. I ordered online and tried on at home, they made returns a very easy experience and they are highly recommended! Maurices has cute clothes and good sales.

I love the clothes from Maurices and I shop our local store and online often. Recently I ordered a pair of pants and was very excited to get them. I received an email that said my order had been cancelled with no explanation. I chatted with a representative who apologized, said it was a computer glitch and asked me to call the care team to get the item reordered with free expedited shipping. I did and they were great. The item was reordered, I got 15% off plus free next day shipping. I couldn't ask for better service. I will definitely keep shopping at Maurices.

I bought about $400 worth of items from maurices in my local town. I supposedly was to get an email for $40. Woth of store credits to use. Never happened. I kept goi g to the store and assistant mgr kept telling me to wait, i takes time to get this email. Well they certainly sent me tons of junk mail... Never got this so called credit. I called there customer service number many times. No one could or would help. After 11 months i callthe customer service dept they promptly took care of everything and gave me an additional 25% off and free overnight shipping. I got all of it and am now so much happier. They did admitt to having this problem it seems like they are caring.

I rate this store a 5 star because I know retail inside and out. I'm a 22 year old woman and I am 5'11". Fairly tall for a woman. I am always confident in the fact that I know I can go to Maurices when I need to shop for new jeans. I'm very picky about the style and fit of my jeans. Here, I can find jeans that are actually long enough and slim enough. And if they don't have something I like, I can order them. And they're at great prices. Also, no matter what store I go into, the staffing there is always so nice and helpful. I had one employee practically throwing clothing into my changing room to help my find new work clothes. She helped me find over $400 worth of clothes that I just loved. Keep up the good work!

I have been a customer of Maurices since their store opened in my town more than 10 years ago. It's all I have in my closet except the oddball random old sweater from a christmas gift or whatever. I never have a bad experience. The gals in the store know me pretty well by now, even if I don't buy anything(rarely), they are still willing to help and are so polite. I dread the thought of shopping in a department store because their stuff is set up weird and NEVER in the right spot. Sizes are unpredictable and there are often too many options. Finding what you want is like finding a needle in a haystack. Ugh. Annoying. I see people complaining of paying shipping fees, wrong sizes, etc. on here. First of all... if you have the credit card, you never pay shipping, second... drive your happy butt to the store and get your money back or a new item. You don't have to return by mail. The store has the ability to order what you want. Just have it shipped to the store for free if you're not happy with what you are returning/exchanging.

To me, this was a GREAT find! On my way home from out of town one day, I happened across an outlet mall (so of course I had to stop and shop, lol!). Until that day I had never heard of Maurices.

The store has both casual and wear to work clothes. For the price you pay, I think the quality of the clothes are worth it, if not above and beyond. Unlucky for me, the closest one is a good hour away... So begins my flawless online experience with them! I once ordered a dress that looked as if it cost at least $200+, but I only paid $50 :D! I won't say I love everything of theirs, but once in awhile I find a dress or shirt to my liking.

On one occasion, I purchased a dress in XS, but had to return it for a Small (yes, this dress was totally worth the return shipping fee AND reshipment fee!). I have absolutely non-existent you-know-what's, but I just could NOT fit into the XS. My bust was preventing me from slipping into it -- let me tell you, that has never happened; I personally got a good laugh out of it *dies*.

The return process was easy. With your package, they include a pre-paid, pre-addressed return label that just needs to be stuck on the return package. They do deduct the return shipping cost from your refund, but for what it's worth, it was one hassle free return process. My money was promptly refunded as soon as the package arrived (there's also a tracker for the return package).

They have always answered all my e-mails/questions promptly! And they also don't filter customer reviews, which I appreciate. I'm so wary of sites where all the clothings get 4+ stars. Like, really?

Bottom line: Good, affordable clothes. True to size most of the time. Prompt shipping. Great customer service. Once in awhile you'll find something truly amazing, and that's totally worth revisiting the site occasionally in hopes of finding that hidden gem!

My first experiences with the store in McMinnville, OR were great when Andrea worked there! I work retail so I know all about customer service and how important it is to be a "yes we can help you" business when someone is doing a return. I didn't catch the name of the girl behind the register today unfortunately otherwise I would include it. I brought in a shirt that was really cute that I wore one time. I was not satisfied with the fit and wanted to exchange it for a bigger size. The store was out of stock. I haven't heard great things about special orders from this store so I declined the offer of having the size shipped. I just wanted to return it. She offered to have it put back on the card or an in store credit. As I went to my wallet to get the card I realized I'd forgotten it, embarrassed I let her know and she said she could do in store credit or I could take the shirt back. Now the only reason this is an issue is because it creates an inconvenience for me to have to leave and come back. This store has done cash returns before when it was on a card without an issue. It is more convenient for customers instead of making them return with the card, shirt and receipt. In store credits are easy to lose if you aren't using them that day. I shopped that store pretty often and have had issues with quality of clothing but this is the first time I've had issue with a clerk. I won't be returning to Maurice's in any location and have written a letter to corporate. I don't advise anyone to shop here unless you enjoy low quality clothing, being inconvenienced, and hassled unnecessarily. Shop somewhere else where your business is appreciated.

I have always made my payments online. In February, the company changed hands and I was shut out of Commenity's website as they no longer serviced the account. I called in March and was told my card would arrive soon. I was told in May that I could pay over the phone for a $9.00 fee. Mind you the local Maurices was closed, I had no access to online payments, and I did not have my new account information. The representative then said we could use the automated system but would not give me my information so I could do this successfully. I finally got April and May payments taken care of and asked a late fee to be removed which they complied. In efforts to make this easier going forward, I asked for information on my account so I could set things up online. I again explained I have no online access, still no card, and would not entertain the $9 fee. At this time, the local store had limited hours which were the same as my business hours so I could not go in a store. Finally in July a representative helped me to access the new online system but it was 3 days after my payment was due. I was fully prepared to make my final and full payment so my balance would be zero. I asked if there would be a late fee and was told no. Low and behold, I received an email today that my account was overdue and I have two late fees, one from July and another from June with small service fees that are making up the $54 balance in my account. I had no reason to seek an amount for payment as I had paid my balance off in July. This is poor customer service and I will not waste one more minute by utilizing the services of Maurices. I spoke with a supervisor Tracy today who made excuses for the transition, told me it was my fault things were late as she could see online was established July 13 and the late fees would not be removed. She is correct, after 5 months of frustrations and asking for my new information, I finally got a representative willing to help and that was 3 days after my payment was due.

I stopped in to look at some clothing items. As I was waiting to purchase a couple of items, an old lady started telling inappropriate sexual jokes about Barbie figures to the clerks. This woman should know to filter her thoughts and when to speak to others. Truly, she was very distasteful in her judgment.

This was at the Chadron, Nebraska location at approximately 12:20 pm on July 9, 2023.

This is an elderly lady who should know better and is setting a very poor example to the younger women clerks and customers in the store.

I left the items and walked out.

Hello,

I am filling a complaint because my card was suspended over one mistake that I am already being charged for. I thought the payments were taken out in a timely manner not four days later and honestly I felt like I had seen it post so there’s something wrong here. The problem was there was no grace and no other company does that and I’m not even sure it was my fault. I had also corrected the issue immediately when I noticed it. No one called me or notified me or anything they just suspended my account for 90 days. Unacceptable!

I have made several calls, last one being today. My Maurice’s card goes thru for my online orders and then before it can finish processing the order cancels. I have a zero balance on my credit card and customer service cannot tell me why it continues to cancel. I was transferred from Maurice’s to comenity card customer service and back to Maurice’s again with no resolution. Comenity cust care advised there was no Errors showing on the card. A customer service rep named Ven today advised he could replace the order for me with a different card but I specifically like to use the Maurice’s card for the extra 10% - Ven advised my reference number for today was Ref #[protected]. I didn’t replace the order bc they would not honor the sale price I received last week on the jeans ordered.

I have had 2 orders cancelled in 2 weeks for mo reason. The first one I. Called about was re instated and the guy was unsure why it was cancelled. Now yesterday another one got cancelled and I called your CS line, which was pointless because I got an answer that makes no sense. She told me order OMAW218011828 was cancelled because of out if stock items on everything but she could replace the order, and all items would be there? That makes no sense and I told her that and she was completely clueless that it made no sense what she is telling me. I spend ALOT of money with you guys and am super pissed right now

In regards to Ada Oklahoma Maurices,

I have been shopping this store for over 20 years and this last 6 months or so has been a complete utter mess. I understand they are under new management but it is apparent she isn't working out. I went in there about 2 months ago and the door was propped open and there was no one in the store, I seen the employees gathered in the back. I had to walk back there and ask to be cashed out. I always have to ask for a dressing room now, and really feel like I am more of a bother to them. When I do try something on, the dressing rooms are full of clothes. I applied for a credit card there and the girl put all of my information in wrong and it was a nightmare getting it taken care of and I had to call the number to do so, the girl in the store told me "she is didn't know what to do."

Every single time I enter the store the "manager" is back in and the other employees are gathered around.

Also you can say good bye to being greeted with a friendly smiling face now, they all stand behind the registers visiting or sitting in the back. It's completely ridiculous and this store is losing a lot of business because of this. Hope it gets addressed quickly!

I made two phone calls today regarding my Maurices credit card.. The 1st, was to a male customer service agent that I could not understand very well at all. Who refused to transfer me to someone that I could better understand. I tried to understand what he was saying at least 4 times before I had even asked him (very nicely) to PLEASE transfer me to someone that I could better understand. I ask him SEVERAL times, just to have him repeat himself in telling me that he could not do that, and that he was the only representative available. I then told him that I was fine with waiting on hold for another agent to assist me. Only to once again have him tell me that he could not. So I had no choice but to hang up. Then I proceeded to call the # on the back of my Maurices credit card to hopefully find a customer service agent that would be able to help me.. just to have a female agent answer who was VERY rude and extremely condescending. She immediately cut me off as I was trying to explain the problem with the prior agent.. she had zero desire to let me ask my question.. or to even answer my question when I was finally able to get my question out to her. I am just appalled at how both phone calls were handled. I spend a fair amount of money at Maurices, and I don't appreciate being treated the way that I was.. especially when I was extremely respectful to both associates.

I used to love the clothes from Maurices. They were always cute stylish and had sequins. Now, whoever is designing the clothes must live in the nursing home. The clothes are neutral colored and bulky. The plus size shirts are way to long. The styles are worse then Cato's. Granny styles. It's terrible !

Play see order on November 18 I got a traceability of the package on November 27 and no activity Since then have called twice and all they can tell me is the package will be here before Christmas not any dates. Cannot give me any details are they said I could cancel and re-order I've looked online at all the items and everything that I have ordered is out of stock then they want to offer me a $10 gift card for the next purchase on a Christmas present for my granddaughter. I could totally understand if I just placed the order today but I placed this on November 18 Amazon but at least had it here by the 27th or maybe sooner. This is the worst customer service or that I have ever worked with in my life I've worked for a steel company as a salesperson for over 33 years and there is no way in the world that I would have treated my customers this way when I took an order it was cradle to the grave I knew when it left I followed it all the way until it was delivered to the customer. Customers are what pays each and one of our salaries and there is no excuse for this

Date of Incidence: 5/21/2020
Order#: OMAW119083341
Description:I placed my order on 5/21/2020 and was told shipping was delayed and could take up to 2 weeks. Today 6/5/2020, it has now been over 2 weeks. I have called 4 times this week and each time was told the order was in release status which means the items are available and being ready for shipment. I am not sure if the store is short staffed. I can't get more of an updated on my items and can't get this escalated.
Resolution: I would like to receive these items but if they are not available would like a refund.

Maurices has gone so downhill. ALWAYS the same "sale", no coupons ever, and the selection screams boring Grandma. I've been in store and online almost 13 times and found NOTHING to buy. That speaks volumes. Footwear, on occasion, something has peaked my interest and guess what is ALWAYS the outcome? They don't have my size. I have the Maurices card, as of now, but at this point, I see no reason to keep it. Their jeans kept me holding on, but that's a big no as well. Good thing gone bad.

This is completely upsetting very summer i have bought your brand capris for the last 5 yrs now only the last 2 years you haven't brought them back and its up setting since im shorter and the crop kind are pants on me. I think you really need to bring back your brand capris . Also im a credit card holder i would hate for you to lose me and quite a few other people that i know over this.

My niece has been shopping at the store in Danville, Illinois since she was 14 years old and she is now 36 years old. She was is a terrible traffic accident 2 years ago and sustained a head injury that has been problematic but is recovering. She needed to appear in court this April past and a friend bought some clothes for her. She got her original size and found that they were too large for her. A few months later she tried to return the items and she was accused by the manager, a dark haired woman of wearing the clothes and then trying to return them. My niece didn't understand what was going on and my husband stepped in. He tried to tell the manager what had happened and he was yelled at and he yelled back and ended up being banned from the store. I wasn't there and I'm not allowed in either and I love the clothes this store has. Several months later we went back to the mall that the store is in and my niece wanted to see what clothes they had. She had forgotten that she couldn't go into this store anymore. My husband stopped her but the manager had him arrested for being in the mall, he wasn't banned from the mall. All charges were dropped. This manager actually told them that since my niece hadn't spent enough money in the store in the last year that we didn't need to be there. Customer service is vanishing quickly, all over. We'll never go back to that store and it's a shame.Now I can't lodge a complaint because I'm not on social media. Baloney.