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Freelancer.com Complaints 497

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8:02 pm EST
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Freelancer.com Please refund my funds through freelancer account.

https://www.freelancer.com/u/Olechkashusar272

I am Olha Shliusar from Ukraine, Ternopil and have worked as freelancer at this platform.
My account has been closed at 13th of February without any specified reason.
So I have sent ticket to freelancer support team, and Joey C replied me that my account has been closed due to violating the freelancer site's terms and service.
I always tried to keep the privacy policy and terms of service at this platform.
I think if you want to close my account, you must have specified reason.
I hope this is the mistake from freelancer platform.
The important thing is that there was $1360 to withdraw to my card.
It was date that funds withdraw should be processed.
I emailed to my client but he said to me he didn't receive this fund.
Then, who has this my fund?

Desired outcome: So I hope you will refund my funds to my card directly or refund to my client again.Please help us Ukrainian who are suffering due to war.

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Sergiy Tupikin
Mariupol, UA
Apr 19, 2023 5:46 am EDT
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I see a lot of people from Ukraine whose account were closed and they lose their money. I am from Ukraine too and some days ago my account was closed too with balance on it. I guess that one of possible reason for account closure is sanctions because of russia - Ukraine war. It is very unfair that ukrainian citizen are war-affected we side and we try to survive by our own hard work in order to support our family and our country and sanction are affected against Ukrainian too!

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8:01 am EST
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Freelancer.com Scam

I am a new freelancer who has bid for a job and is [@medisonjohnclar5] id to contact me on chat with my project email id {sourceautomation. [protected]@gmail.com} file as a pdf send ki use mujhe pro feeding work karna tha use 24hour diye the work ko complete karne ke liye maine work complete karke share kiya to unhone telegram id [@iRazoo_samual] par contact karne ko kaha contact karne par gst charge ke naam par 500 How to transfer to one account.

Desired outcome: I don't pay any money but I want my work charges

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8:23 am EST
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Freelancer.com Client initiated funding for project payment and later they didn't response

I Freelancer user and looking for data entry work to do at home. So, recently I applied for bid and received response from them suggested to give details of my freelancer user ID, Name, Age, Contry to given email id - sourceautomation.[protected]@gmail.com. then I given details through email. Then they have given me project on 9th Feb, 2023 time 6.46 pm for 24 hrs. and have to submit before 10th feb, 2023 time 3 PM. I have completed this project and submitted them before time. Then at 4.14 PM they replied me, if you completed work then contact team leader on telegram for work verification and payment. And follow his instruction for payment. Team Leader - Mr. Samual

Telegram ID:- @iRazoo_samual. I contacted team leader on telegram. He said your project is correct and illegible for payment of Rs. 5000/-. But to clear this payment you have to pay GST amount of Rs. 500/-. I said to deduct from my payment and give balance amount. He said it's not possible, you have to pay first gst. I asked him for bill, but he said it's not a product, can't give. Then he again said to give Rs. 500/- GST so next 10 minuts you will receive your payment. Then I have paid 500/- through GPay. And asked him for payment, but he said it will take 72hrs to reflect in account. I followed daily, and after 72hrs also, but he didn't replied and after 3 days, he deleted my conversation. Further I also contacted original gmail id. informed them. but no response receive from them. I have attached email conversation for your reference. Please go through it and take necessary action to avoid other user will not face such problems in future. and suggest them to refund my payment. I hope you will do the needful.

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9:17 pm EST
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Freelancer.com Please refund my funds from my closed account.

https://www.freelancer.com/u/Olechkashusar272

I am Olha Shliusar from Ukraine, Ternopil and have worked as freelancer at this platform. My account has been closed at 13th on February without any specified reason. So I have sent ticket to freelancer support team, and Joey C replied me that my account has been closed due to violating the freelancer site's terms and service. I always tried to keep the privacy policy and terms of service at this platform. I think if you want to close my account, you must have specified reason. I hope this is the mistake from freelancer platform. The important thing is that there was $1360 on withdraw to my card. It was date that funds withdraw should be processed. I emailed to my client but he said me he didn't receive this fund. Then, who has this my fund?

Desired outcome: So I hope you will refund my funds to my card directly or refund to my client again.

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WilliamJonas
US
Feb 17, 2023 9:37 pm EST

I'm sorry to hear that, Olha.

Did you contact a freelancer support to resolve your issue? If you contact but they didn't say any reason of your account closing and they didn't release your money then it's really a scam and stealing activity.

I also faced the same problems on other freelancer platforms like Upwork and they closed my account without warning any problem and didn't say the reason of it. So I lost my money more than $3k.

I want to ask why these platforms scam a freelancers. We always work seriously and pay the project fee to freelancer platform but why we need to lost the money and leave over?

I want to say the managers should be clear about this and return the money to the freelancers.

I hope they will resolve Olha's issue and return the money ASAP.

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yudev
hlobyne, UA
Feb 17, 2023 8:43 pm EST

I believe that the freelance support team is an honest team and never a sloppy team stealing other people's money. And now the world is supporting Ukraine, which was affected by the war with Russia. So I'm sure the freelance support team will also help Olha get her account back and get her money back.

Let's trust our freelance support team! They will definitely help her.

Let's help Olha and poor Ukrainians!

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Ant Lion
US
Feb 17, 2023 8:36 pm EST

Hi, Olha

Never give up!

Freelancer support team will help you.

In the past, I have ever lost my money because of bad client but freelancer support team helped me kindly.

Hope to get your money back.

Good luck.

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William Jin
US
Feb 17, 2023 8:17 pm EST

Yes, my account was also closed without any reason so I lost my money($1700). I have been known Freelancer platform is the best platform for freelancers like me because I heard they will provide a lot of jobs and good clients. But there were no big and good jobs, there were only the miser client who is looking for cheap developers in this platform, so I had to earn small money compare to my efforts very very hard. Of course, it's understandable enough but I can't stand they stolen my money.

I think we have to counterattack to them so that they refund us the money right away.

LET'S THUMB UP HERE.

Cheers!

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Peter La Brash
Kalamazoo, US
Feb 17, 2023 8:15 pm EST
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Awful!

The freelance site is the worst I've ever worked for. They have also killed my account and stolen my money $3140. And I couldn't figure out the exact reason for closing my account.

Refund the money to the freelancer and recover their account

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10:09 pm EST
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Freelancer.com My account is closed after withdrawal pending is end.

They have closed my account without any reason yesterday. And yesterday is the day my withdrawal opening is to end. I had an ongoing project there and had over $300 I have earned from many clients. They said that I did irregular activities but obviously I really didn't do anything against the freelancer rules and tried to keep the terms and conditions. Being successful as a freelancer was my greatest dream, but now I couldn't make my dream comes true. I have contacted with support team several times but they always give me some reply like this.

"Thank you for contacting Freelancer.com Support. We regret to inform you that your account has been closed for violating the Freelancer website in accordance with the Freelancer User Agreement found here at https://www.freelancer.com/about/terms

You accepted our Terms and Conditions when you signed up as a user on the Freelancer website. It has come to our attention that you have participated in activities that may harm the business operation or reputation of Freelancer. We have closed your account for this reason.

Regards"

But they are not sharing the details and I can't access my account so I can't check my ticket.
I think this is, this defies the RTI ordinances in Sydney.
Please help me.

Desired outcome: Refund my money and reopen my account.

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10:15 am EST

Freelancer.com Account closed without reasons and explanations

My name is Mykhailo, and I'm from Ukraine.

My freelancer.com account was abruptly closed after I requested the process for a fund withdrawal and my $1760 was stolen.

That money came from the work I completed for one of my clients over a period of time.

I've been a freelancer on that platform for many years, and they have officially recognized me as a "Preferred" and "Verified" Freelancer.

I worked on numerous projects there and made more than $30k; all of the payments were handled by the platform, and as a preferred freelancer, I was required to give them 15% of my earnings.

I was nearly in tears when I learned that my account had been closed because, in the difficult circumstances of Ukraine, that was the only way I could provide for my family. Without my employment, my freelancer account, my family would be unable to survive.

I really didn't do anything to violate the terms and conditions of freelancer.com, and all of my clients were happy with my work.

Please review my work once more and send me my account again. Take it into account as a support for our Ukrainians.

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Sergiy Tupikin
Mariupol, UA
Apr 19, 2023 5:52 am EDT
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I see a lot of people from Ukraine whose account were closed and they lose their money. I am from Ukraine too and some days ago my account was closed too with balance on it. I guess that one of possible reason for account closure is sanctions because of russia - Ukraine war. It is very unfair that ukrainian citizen are war-affected we side and we try to survive by our own hard work in order to support our family and our country and sanction are affected against Ukrainian too!

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2:48 pm EST

Freelancer.com Account Problem

How are you?

This is Nikita Semenchenko and I really did work honestly on Freelancer.com.

But my account is now closed and I'm not sure why.

I always tried to keep the privacy policy and rules on freelancer.com

I think if you want to close my account, you must have enough reason

I hope this is the mistake from freelancer platform.

My account id: nikitasemenchenk

Thank you.

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10:50 am EST
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Freelancer.com My account was suspended

Hi,

My account was suspended without any explanation. I have tried to contact them via email but I have had no luck. All they gave me was vague "give get policy" answer. I am really disappointed by the treatment as they just kicked me out and made no effort to tell me why in the first place. It is highly unfair when they do not provide any way to explain myself.

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Update by Muhammed Fazil
Feb 10, 2023 7:22 am EST

I am unable to reply to the message on complaintboards. It wouldn't let me.

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8:08 am EST
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Freelancer.com Account closure without any reason stated

Greetings! My Freelancer account had apparently been closed for breaking the T's and C's. But when I tried to find out more information, I was left with no answers. I have been banned on the account where I put hours and much effort in order to secure my first gig, along with a recurring project as I am a reliable and capable Freelancer. I have contacted support, but was met with "Thanks for reaching out to us. Your ticket has been received. One of our agents will reply to you shortly.". I haven't heard back from these "agents", and I obviously cannot check the ticket status because I cannot access my account. This defies the RTI ordinances in Sydney, and I have relatives there who will be pressing charges unless either solid proof of malpractice is given, or unless I am rightfully given back access to my account. If Freelancer is going to be banning capable freelancers like this and not give any information whatsoever, then it is an incapable Freelance marketplace.

Desired outcome: A full length apology, as well as reverting the closure status of my account.

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Update by ShahmeerA
May 30, 2023 8:09 am EDT

I didn't receive any message, please manually review the whole case.

Update by ShahmeerA
Feb 10, 2023 4:11 am EST

I received an update from a certain Dawnny L., telling me to check the updates on my tickets. Firstly, I can't check updates on the website because I can't log-in. Secondly, here's a fun story. I got a blank email from Zen M. as a "response" to my ticket , and then an email saying that Freelancer haven't heard back. And the ticket closes.

People going to hell at least get to know what went wrong. Freelancer.com treats the Freelancers worse than people going to hell?! Absolutely harrowing.

Update by ShahmeerA
Feb 08, 2023 11:35 pm EST

Now I have been told that there was no follow-up from my side, and the ticket is being closed EVEN THOUGH I have sent a full length reply. Does Freelancer.com not care about the actual backbone of its service, the Freelancers themselves?

Update by ShahmeerA
Feb 08, 2023 12:50 am EST

Now I have been given an automated message telling me that the decision is final, and I have breached the Terms and Conditions... HOW?

I am seriously considering contacting a lawyer in South Wales, Australia, and unless my account access is restored, I will be advocating for the site to be banned in my home country of Pakistan through PTA.

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3:59 am EST
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Freelancer.com username, personal data, gpdr

few years back when i used to take a chance with projects on freelancer.com, i did not submit to them displaying all my names/ middle names on my profile for any user. At some point they introduced a thorough identification and then all my names were displayed on my profile- i am a name-2 middle-names guy and my second name is in my username. I tryed 2 times to ask them why and how i can change at least my last name and all they could come up was with their current policies. I can be easily found on social media with all the info they display and i am not confortable with that.

Desired outcome: posibility to change the username and/or keeping just a first name and a last name capital eg "jhon m."

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4:21 am EST
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Freelancer.com My account is limited after payment from client.

I received $800 milestone from client 19 Jan.
I requested withdraw 19 Jan, freelancer.com locked the amount $800, and required ID verification. So my balance is negative.
I submitted document, and waited, but no reply.
I can't withdraw money, nor add money, nor post project, not submit ticket.
How could they steal $800, and no response?

Desired outcome: Please unlock my money 800.

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Update by Yevgen Ivashyn
Feb 01, 2023 10:21 am EST

I earned $800 after working from my client. Jan 20, They limited my account, and required ID verification. I submitted document, but after 48 hours, they are holding money, and no reply.

I sent message to freelancer message board, they are no reply.

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1:14 am EST

Freelancer.com The freelancer closed the account and had all my funds. (romandevshev)

On January 29, they suddenly closed my account without specifying any reason. So all the funds in my account were robbed by the freelancer.

I was so unfair that I blew a ticket asking for a reason, but there was no news for a while.

So I wrote an article expressing my anger on TRUSTPILOT.COM, and a message from them came to my invox as if they were trying to save face.

The reason why my account was cut off is that a program that does not know ethics or morality determined that I manipulated the review and automatically deleted it.

Even so, there is no word about my funds.

I worked there for many years and to keep the terms and conditions, I refused to seduce clients to work outside, and sometimes the clients I met at Social also worked there, and their "smart" program made me instantly I called him a scammer and robbed the money I earned with blood and sweat.

It's really dog [censored].

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Alexandr Antropov
Quodnyy, KZ
Feb 02, 2023 6:32 am EST
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Same here.

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Aissa slaheddine
Tunis, TN
Feb 02, 2023 6:42 am EST

The same happend to me … now for 6 Month … they block my phone number that I will not call them …. They don’t answer emails …. They take costumer Money and they let you waiting … is scam company from Russia … they need money for the war.

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8:49 am EST

Freelancer.com My account has been closed without any notification

My Account has been closed without any notification. So I submit to reopen my account and know the reason why closed. After 3 days, I received an email from a Freelancer support member named John C, but there is no correct reason and no way how to reopen the account. I don't think that I violate the terms of the freelancer platform and actually, I have never been violating terms and I tried to keep up with the terms. And again passed 3 days, and there is no other response from the support team. Really I want to reopen my account and if I violated the terms, I want to know correctly about that. Best Regards, Yevgen.

Desired outcome: Please reopen my account

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Christian Ramos
US
Feb 01, 2023 6:57 pm EST

[censored] Freelancer.com

Please don't use that account any more

It's super scam

Freelancer.com has to go away from the earth

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Yevgen Nikolaychuk
Kyiv, Kyyiv, Misto, UA
Feb 01, 2023 8:22 pm EST

Hi

I don't want to hear that words, I need reopen account, only this.

In our country much people lost job due to War, and freelancer is my final way for living.

So freelancer account was very important for me.

I really want to open my account and get job in there.

Thank you.

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Alexandr Antropov
Quodnyy, KZ
Feb 01, 2023 10:08 pm EST
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Use other platform like upwork, indeed or something.

don't expect freelancer.com. they can not understand your situation.

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7:31 am EST
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Freelancer.com Closed my account and stole about $900.

Dear, everybody.

Hope you're doing well.
As a full stack developer, I worked at freelancer.com from 2021. I worked with many clients and they left full reviews.
Unfortunately, my account has been limited during two weeks because of one client as he awarded me with different account. So freelancer detected it as kind of money laundry and request me ID verification and answer their questions.

They proved my ID and listened my answer but they closed my account at 23/1/2023. I was very disappointed.
I lost nearly $900 on account and 3 live clients at the same time. My clients contacted support team but they didn't care about it.
I hope freelancer.com company would refund my money and reactivate my account for me and my clients as well.

Thanks

Desired outcome: Please refund and reactivate

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7:19 am EST

Freelancer.com Account closed & money lost!

Hello, This is Arsen from Ukraine, and I was working with several clients on freelancer platform.
But My Account closed on 1/30, so I sent email to [protected]@freelancer.com.
It looks like freelancer platform sends automatic response.
They sent this message.

Dear Arsen Pashko,
Thanks for reaching out to us. Your ticket has been received. One of our agents will reply to you shortly.
View and manage this ticket online:
https://cx.freelancer.com/tickets/1626204
Regards,
Freelancer Support Team

So I went to ticket url, but As I can not login to freelancer platform, I can not see that ticket exactly,
Please help me to solve this problem as I had ongoing projects, and love freelancer platform yet.
Thank you for your attention

Desired outcome: Please reopen my account

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6:28 am EST

Freelancer.com Freelancer.com have closed my account and stole 150$.

They dont refund money that i have earned from clients,

They have stole my money and dont respond for days and weeks.

I am valeriy burykin from ukraine and i live in very difficult situation as war.

But they have closed my account without any reason and they dont tell me why did they suspended my account.

No reply from freelancer support.

Very disappointed.

Upwork refund money to client but freelancer.com swallow money when they suspend freelancers.

My email: [protected]@outlook.com

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5:37 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Freelancer.com Stole my money from account.

Hi everybody.
I worked at freelancer.com and today (23/1/2023), they closed my account.
I had $1240 in my account.
I sent a message to the support team to say sorry and ask to be reactivated or refund money.
But they send only ticket.
How can I see the ticket result when the account is closed?
In freelancer.com, I think I tried to not violate their rule.
Not working outside and create milestone on the freelancer.com and paid fee always.
I never worked without milestone.
If clients ask Anydesk or Teamviewer, first create milestone and worked.
So I am proud of it.
But they closed my account and said nothing about it.
How can I refund my money? I started to withdraw before it closed.
I disappointed and I am going to ask my client to never use freelancer.com.
Thank you for reading.

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Update by Alexandr Antropov
Feb 01, 2023 5:55 am EST

There are many articles about lost money.

something resolve and something not resolved.

I hope refund money by withdraw process.

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Arsen Pashko
UA
Feb 01, 2023 6:27 am EST

Same here

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7:07 am EST
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Freelancer.com Closed account

Hi Everlyne,

Your application to verify your identity has been cancelled as requested. If you wish to do so, you may apply to verify your identity again at anytime.

If you would like any assistance regarding this, our Support Desk agents are happy to help.

Sincerely,

The Freelancer.com Team

This is the message I got before the freelancer closed my I account. Am trying to reach them but They are giving the same response.

Kindly reopen my account I need to verify my identity.

The account has some amount and I also have some work for a client.

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Update by Everlyne makau
Feb 06, 2023 2:07 pm EST

Hello Everlyne, we're sorry to hear that. Please refer to the updates on your ticket for this matter. The relevant team has responded to you. Kindly check your email. Thanks and keep safe! Hello Everlyne, we're sorry to hear that. Please refer to the updates on your ticket for this matter. The relevant team has responded to you. Kindly check your email. Thanks and keep safe!

I have not received any ticket regarding this. I have confirmed from my email

Update by Everlyne makau
Feb 04, 2023 9:37 am EST

I have not received any email yet. The matter has not been resolved

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12:50 am EST
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Freelancer.com Closed account

They closed my freelancer account without any reason and without any notification. I came to realize that someone was trying to hack my account without my notice I had a project going on there at that time, more than $600. This was very painful and gave me a lot of panic attacks since I was waiting to withdraw the money and clear my debts and buy food for my kids since I have no other source of income and my children are starving. I have filled in tickets many times, but they always give me the same reply every time.

"Thank you for contacting Freelancer.com Support.

We regret to inform you that your account has been closed for violating the Freelancer website in accordance with the Freelancer User Agreement found here at https://www.freelancer.com/about/terms.

You accepted our terms and conditions when you signed up as a user on the Freelancer website. It has come to our attention that you have participated in activities that may harm the business operation or reputation of Freelancer. We have closed your account for this reason.

If you have any other questions apart from what has already been discussed, feel free to contact us. "

They said I had done some activities against their rules, which is absolutely not correct. Instead of giving me the details, they are referring to the whole user agreement, for which I am unable to make out the reason.

Kindly help me please am in trouble

my freelancer username is

''evermakau2021''

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Update by Everlyne makau
Jan 27, 2023 6:12 am EST

The complain has not been resolved yet

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Alexandr Antropov
Quodnyy, KZ
Feb 01, 2023 5:42 am EST
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Hi. My account also closed and I lost money 1240$.

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6:57 am EST
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Freelancer.com Client initiated some funding for project assigning process, later not received any positive response.

Dear Sir/Madam

I Freelancer User [edited] and looking for data entry jobs which can be done from home. I choose this platform to continue my professional career. Recently I applied for bid, for that I get response from Aima F.@mairafirg and suggested me to give Freelancer Username , Name , Age and Country Name to their email: [protected]@gmail.com then I sent details through email. As per their instruction I submitted the filled form through https://freelancer-data-work-form01.paperform.co/ .With some terms and conditions they initiated to pay Rs1000 to [protected]@oksbi as security deposit and to fill with duly signed contract form and technical instruction form. After submission of both these form and security deposit acknowledgement, they initiated to contact @iRazoo_samual with telegram app. Later he initiated me to send the screenshot of security deposit 1000Rs to verify and to assign project. Then I sent him screen shot of security deposit which is paid to [protected]@oksbi account for the project plan 1. After verification he sent me 25 pages jpg file. Later he immediately initiated me to give international bank account details for the payment purpose. When he knows I didn't have any international bank account he told me to call with telegram app, he will suggest solution. After calling through telegram, he told me that many of freelancer users didn’t have international bank account, for such users they create account within freelancer platform for all types of currency transactions for that purpose we need to pay extra 3000Rs to create account. This process takes only 10 minutes, once the account is generated, he will share login details to me later we can withdraw this amount. (He didn’t give me time to think and quickly responding until rest of the payment transfer). He initiated to pay 3000Rs for the same UPI id [protected]@oksbi in which I have already paid security deposit 1000Rs. As per his instructions I paid Rs 3000 for the same UPI id. Once the money transferred to that account, he stopped responding to me. He told me the whole process takes 10 minutes time once the process is completed, he will send login details to me. I have waited for reply but no response from him. I started conversation with him to refund the money otherwise I will lodge the complaint against him and those who involved in this scam. He blocked and deleted all the conversation chat, but he doesn’t know I have already taken the screenshot. I gave him 24 hours’ time to refund, but he is not refunded. Whole these situations I explained with mail to original source [protected]@gmail.com and initiated them to refund my money. But they don’t give any response. I have attached all details for your kind reference. Please go through it and take necessary action to avoid other users couldn't face same problem in future which I faced, also suggest them to refund my payment. Hope you will do the needful.

Thanks, and Regards

Aravind Naik

Desired outcome: Please suggest the client to refund the money.

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Resolved

Hi Sir,

I would like to apologize for this complaint against the freelancer site. This complaint is not against freelancer site, it is against the client those who scams freelancer users who looking for job/projects. I trust on them is my big mistake. As I am new user of this platform I learned more from this incident. The main intention of this complaint is to secure other freelancer users from such types of scams. I really appreciate for the freelancer support team for their positive response in shorter period of time and also thankful for their guidelines which gives me positive energy. I will try my level best to resolve this complaint at earliest. Another most important thing for freelancer user those who looking for jobs/projects, don't make any kind of payments like security deposit, processing charges etc to the client's, those who demands for jobs/projects outside freelancer platform and don't give them any response outside freelancer platform through mail, whatsapp, telegram or any other social media platform. I have attached all details to know all of you how the clients are acts when we paid them outside this platform. Please read all the terms and conditions of freelancer.com thoroughly before placing any bids.
Thanks to freelancer support team those who given me right direction to come out from such problems.

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Freelancer.com is an online platform designed to connect freelancers with clients seeking professional services. The website caters to a wide range of industries, including but not limited to writing, graphic design, web development, and digital marketing. It allows businesses and individuals to post projects or jobs, to which freelancers can then bid, outlining their skills and proposed rates.

The platform operates on a project-based system, where clients can either set a fixed price or opt for an hourly rate when seeking services. Freelancer.com also provides a contest feature, enabling clients to receive multiple submissions from different freelancers and only pay for the one they select.

For freelancers, the site offers an opportunity to showcase their portfolio, bid on projects, and build a reputation through client reviews and ratings. The platform includes a messaging system for communication between clients and freelancers, facilitating the discussion of project details and requirements.

Freelancer.com charges a fee for its services, which includes a percentage of the payment made for a project. The site also offers membership plans with benefits such as reduced fees, additional bids, and enhanced visibility in the marketplace.

Security features on the platform include an escrow payment system, which holds funds until project milestones are met, and dispute resolution services to handle any issues that may arise between clients and freelancers. Freelancer.com aims to provide a comprehensive environment for outsourcing tasks and finding freelance work, accommodating a global user base with diverse skill sets.
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Overview of Freelancer.com complaint handling

Freelancer.com reviews first appeared on Complaints Board on Nov 10, 2008. The latest review Suspend was posted on Oct 11, 2024. The latest complaint I am actually new account issue was resolved on Sep 07, 2023. Freelancer.com has an average consumer rating of 2 stars from 2644 reviews. Freelancer.com has resolved 111 complaints.
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