Freelancer.com
Reviews and Complaints

I'm very sad and heartbroken after reading your last response because it's very early for you guys to make that kind of decision-related to my account closure without any warning or temporary suspension, it's very easy for you guys to close an account but for me, it was my only bread and butter, I've worked hard to become a writer and someone told me to open a freelancer account and use my skills there, I left my job from a reputable firm and started my own freelancing. I'm a UK citizen, I've provided all the details which were officially attested by the government bodies of the United Kingdom, my passport, my picture, the utility bills of my UK residence, my UK number, etc. Everything which I provided was approved by Freelancer and after that, I started working on it, My bank account is UK based, and my location and everything, I just opened my freelancer account in the USA once when I went there for a family event, I didn't know that it's going to be a problem since I'm very new to freelancer. With that being said, I don't know which kind of terms and conditions you are referring to which I have apparently breached, If opening my account in the USA was a problem then I can understand and I won't be opening it in the future whenever I plan to travel next. Apart from this issue I would like to know the exact reason why my account was blocked, when I came back from the USA I logged into my account and it was asking for verification, I did the verification again like I did the first time and after that, you blocked my account by saying the picture is blurred, I have uploaded the high res pictures and not sure what went wrong. I would really appreciate a second chance here with a warning. Because apart from opening the account in the USA once I did nothing wrong. My bank account matches my details, my Id is UK based, my passport is British, and my address is Manchester. I live here. What kind of additional proof do you want so that you can authenticate my UK residency and citizenship?

To conclude, if you guys still want to close my account and affect my family and career then I would like to know the details below.

1) Please tell me the exact reason why my account was blocked apart from just logging in to my account in the USA once or twice.

2) What will happen to the hard-earned money which I haven't withdrawn from my Freelancer Account which was 250 GBP and the money which was about to be released by my clients was 600 GBP, how will we resolve this part? Will you at least allow temporary access to me so that I can complete the work and get my money which is apparently mine and not yours to keep?

3) Lastly, Is there any way I can recover my account, I'm ready to accept all your conditions If I get another chance from you as I was looking for a longer-term business relationship with a freelancer. If I was doing something wrong don't you think the professional way to go about that would have been to get a warning or a heads up, I didn't get any warning or suspension, overnight I just got an account closure warning from you guys.

Looking forward to a positive response.

Thanks & Regards

Hafsa Faisal

I wanted to withdraw money from my Freelancer account today, so I did verifying my Identity (IC card etc). When I finished, i become an email from Freelancer with this message.

"Hi Tomislav,

Your application to verify your identity has been cancelled as requested. If you wish to do so, you may apply to verify your identity again at anytime.

If you would like any assistance regarding this, our Support Desk agents are happy to help.

Sincerely,

The Freelancer.com Team"

I mus say, I did not cancell the verifycation. So I tried to login in to my Freelancer.com account, but there i got this message:

"This account has been closed. Please refer to this article for further details."

Affter this, after that I filled out the form on freelancer.com, I didn't became anny mail confirmation for this message.

After this, i wrote an email to the freelancer.com support, i became this answare: Dear Tomislav Car,

"Thanks for reaching out to us. Your ticket has been received. One of our agents will reply to you shortly.

View and manage this ticket online:

https://cx.freelancer.com/tickets/XXXXXX

Regards,

Freelancer Support Team"

Off course, I can't log in to see my ticket.

Good day

They deducted money from my bank account ($9,99) without my authorization. After a month's trial (you have 4 options to choose from - Basic $4,95, Plus $9,99 etc) I became a Plus member overnight. Keep in mind I am on another platform as well (and earning money on that platform so it would make sense to rather apply for a membership there or support them instead of Freelancer. Why would I even consider paying for a service when I am not even familiar with them? It would even make more sense to choose the $4,95 option when testing a product? How many other people has had this happened to them? So, if say "1000 people pay $9,99 without authorizing it and they just let it slide, Freelancer would have made $999,00 just like that?" Anyway. I then spoke to someone on Freelancer today who then eventually said that they will refund me, only to credit me on my Freelancer profile. Which is useless because you need at least $30 in your account to transfer it to your bank or Paypal. Plus the fees involved? At this stage, I am no longer interested in using Freelancer. I would just really appreciate it if they can correct their mistake and once the money has been transferred back into my bank account, close my Freelancer account, as I no longer wish to be part this platform.

Regards,

Elani

To whom it may concern,

Attn.:

As we are really proficient in modern technology advances and necessity for online marketplaces, especially for such hard working individuals like me and in areas of Earth where there is no local jobs available and freelancer.com account is the only means for living.

My Freelancer.com Account (username: hireworktrust, ID:[protected]) closed without proper professional examination, without explaining full reasons, without telling me which clause of User Agreement.

I verified successfully payment methods and Freelancer.com and Freelancer.com deduced from my bank account funds and closed my account. That is unprofessional and not honest to close my account. You just need to re-open and not to close it.

Please, friends! I have not violated Freelancer.com site User Agreement indeed, it is about Verification to resolve it please asap by re-opening my account and continuing the processes I initiated and to continue to complete segments of significant work.

Moreover my funds left there at freelancer.com account and you need to re-open it to recover.

So I hereby provide the only correct educated resolution, settlement proposal, after studying the facts, is to RE-OPEN MY HIREWORKTRUST ACCOUNT IN NEAR DAYS.

Freelancer.com please review and cease my Account suspension, let me know reasons, I want it back.

According to User Agreement my Account must be Reopened in near time.

Please re-open my this Account.

I sent them in the requirements for the KYC:

Uploaded Files:

d1. JPEG

d2. JPEG

File formats. PNG,. GIF,. JPG,. PDF (Maximum 5MB)

Accepted

(V OK)

2. Proof of Residential Address

Uploaded Files:

statement_4429637_AUD_2022-02-09_2022-11-07. pdf

9442841_ProofOfResidentialAddressMazniker. pdf

9442841-GoodStanding6353_ProofOfAddressBankStatement_valid_for_freelancercom_hiretrustwork61507237_ok. pdf

ProofOfAdressAcceptThisAndCompleteVerification1. jpg

ProofOfResidentialAddressDocumentAcceptableCompleteVerification_. pdf

ProofOfResidentialAddressCorrectAcceptCompleteVerification_. pdf

SufficientProofOfResidentialAddressGoodStandingValidCorrectOnThisMarkVerificationCompleteOK. pdf

ProofOfResidentialAddressValidCorrectBankStatementOK. pdf

File formats. PNG,. GIF,. JPG,. PDF (Maximum 5MB)

3. Verification Code Confirmation

Verification Code

A19E7D0J

Uploaded Files:

VerificationCodeConfirmation_valid_hiretrustwork61507237. JPG

VefiricationCodeConfirmationForFreelancerComVerificationCenterPMazniker_hiretrustwork61507237_ok. JPG

VerificationCodeConfirmationForFreelancerComVerificationCenterPMazniker_hiretrustwork61507237_1ok. JPG

Accepted

(V, OK)

4. Answer the Following Questions:

Accepted

(V, OK)

See how many well conforming proceedings we did at freelancer.com and what? To close it suddenly by mistake? No! Just re-open it.

According to enshrined I (hireworktrust) submitted in consonance with Verification Center all correct conforming compliant documents, don't reject and don't restrict funds withdrawals.

So what that I really need it back, please re-open, re-activate my account kindly asap.

Proof of my compliant work at freelancer.com is attached.

I worked there, I was in the middle of service work, I have not violated anything. It must needs to re-open my the freelancer.com hireworktrust account.

I promise that not going to make mistakes. Let me have a chance again. I'm so sorry Freelancer.com.

Please, Freelancer.com, I want to work. Please, Please give me a chance. Re-open my hireworktrust account!

I want to share my story with freelancer.com, so they DONT STEAL more money from people!

I created $800 milestone then I have recieved an e-mail says that my account is suspended because I violated user agreement. I sent an e-mail and said that I didn't violate their user agreement and i want them to inform me which user terms i violated. They replied that i cant send no more e-mails to support team cause my account is closed!

THEY LITERALLY STEAL PEOPLE'S MONEY! I HAVE SEEN HUNDREDS OF COMPLAINTS ABOUT THEM.

I would like to know how my account was closed and my money was stolen without even telling me which user agreement clause I violated and they dont even have a proof of it. There is no way of communication contact to reach them and report my complaint. They sent me I cant e mail to the support team cause my account was closed without an explanation!

I will get this out to every forum I can, facebook, twitter! DONT TRUST FREELANCER.COM

Around October 28th, request a refund of our funds in the amount of $303 USD and according to the records of Freelancer.com, the refund was sent on October 30 to the same Credit card with which it was deposited. 8 days later, the refund is still not returned, and according to my bank there is no pending deposit, Despite the fact that according to Freelancer's terms, the deposit must occur between 3 and 5 days maximum.

On Nov 7 2022 i create a help ticket (Ticket reference

RZUA-6636-WARF) with an agent assigned which today November 9, still has not responded despite the fact that in the last two days I have kept the situation updated about not yet having received the funds.

We want to solve this problem as soon as possible. These funds belong to a legally established business which we prefer to remain anonymous.

Hey Sir,

I'm Saffiullah. My account has been suspended. I think this is a mistake in freelancing. I'm new here. My mistake is unknown now I read all the rules again.

Hi!

My account has been suspended for no reason.

I was sending in the requirements for the KYC:

- Foto ID

- Picture of myself, with verification code & ID

- Proof of address

They refused to believe that it was my address.

So, they suspended my account.

I promise that not going to make mistakes. Let me have a chance again. I'm so sorry Sir.

Please, Sir, I want to work. Please, Please give me a chance.

Thank you

Saffiullah

Freelancer.com asked me to verify my identity, I sent them my driving license, my bank statement, my photo holding a specific phrase, and all the other info they requested.

But they refused to verify my identity and especially my residential address, even though I provided my address with a bank statement and an ID card.

When you try to contact support then sent auto-generated replies. Not even a single person is there to reply.

Please, anyone who can resolve my problem, thank you in advance.

I have around $300 dollars in my account that I wish to withdraw. First, there is no way I can get it because the withdrawal methods do not cater to my country and second I asked them I want to close my account beacause after 4 years on the platform I only got like 3 jobs. But I can't get my earnings, I need minimum of 500 dollars, but that would mean I'd have to continue working on this platform which I so eagerly want to quit.

I now have to get verified. Submitted legal documents and they still did not approve, saying I used false documents. I don't understand. This is the link of government website concerning the national ID's. https://gov.sr/oude-id-kaarten-geldig-tot-en-met-31-december-2023/

Worst ever experience. They are theif and completely froud. They stole my $300 and closed my account for no reason. Please dont waste your precious time using this fake app. When you try to contact support then sent auto generated replies. Not even a single person there to reply. They stole my money and wasted my time. I requested many times that please transfer my funds in my account to my bank account that is my hard earned money. I earned that spending day and night. But no response from them about retuerning the money everytime they say your voilated our terms but never tells which one and never talk about sending my money to my bank account. THAT'S MY MONEY. YOU HAVE NO RIGHT TO KEEP IT.

They closed my account, which I has for 19 years (since 2003) for no reason. Right after sending an email to their privacy officer regarding a concern I have, they closed my account without addressing my complaint.

On September 1st, 2022, I noticed that I can’t log in and get a message saying my account was closed. Any user has the right to send an email to [protected]@freelancer.com and ask for a copy of his/her entire data. That is true with most companies such as Google, but in this case, not only did I not get a reply, but my account was closed.

Freelancer.com closed my account because of a complaint I filed regarding misbehaviour of their CEO and a request to their privacy officer.

They didn't even send me an email. I just found out 2 accounts of our corporate were closed.

The closure occurred right after I followed the terms and conditions of the platform and exercised my right to write to [protected]@freelancer.com asking for a copy of my data. I also addressed a concern about which and how personal data is held. Right after the 2 accounts were closed.

I am a client and they charged me hundreds of euros before the project started. But even after 2 weeks and when the freelancer completed the project, they still will not release the payment to freelancer. They kept asking me to resubmit my personal documents with my face holding the documents like a criminal - even though I am a client and they already charged me a lot of money.

After I complaint a lot and request money back so I can pay my freelancer through other gateways because they are not doing a single thing. They said they cannot refund the money because I am not verified!

This company is a scam, freelancer.com is an Australian scammer company. Please report it to the government website so no more people will be scammed again.

In 2014, I decided to join freelancer. I knew it would not be easy, but I didn’t expect my journey to end Like this.

My account has been closed without any reason because I was not able to use my account for the last 8–9 months because of moving to a new city and office. I was badly busy there at that time, so there is no reason I violated any rules. I know a few people who haven't operated their accounts for years but are still able to use their accounts. So why me ?

In 8–9 months, I only did 2 projects. My account was big, like I got many customers. Great feedback there. This is totally false closed account without any reason.

Every time i got same message 

"Thank you for contacting Freelancer.com Support.

We regret to inform you that your account has been closed for violating the Freelancer website in accordance with the Freelancer User Agreement found here at https://www.freelancer.com/about/terms.

You accepted our terms and conditions when you signed up as a user on the Freelancer website. It has come to our attention that you have participated in activities that may harm the business operation or reputation of Freelancer. We have closed your account for this reason.

If you have any other questions apart from what has already been discussed, feel free to contact us. "

They are not helping me and not telling me the reason. This is Shame!

Account name: Thelegend07

Please reopen my account. I badly needed work.

JE MCAULIFFE, LLC. ADVENTURE GOLD

5 Webster Road

Somerset, NJ 08873

Better Business Bureau

August 12, 2022

Dear Better Business Bureau,

I am writing with regard to an issue which I consider was a ruse to extract multiple payments from a few of my accounts.

On Friday 29th of July, 2022 I contacted the company Freelancer.com in order to procure a Graphic Design for my project. I was given my choice of multiple artists on their website. These artists were making offers from around the world. I did choose to work with an individual from Canada.

We did negotiate a price $1,260.00 plus fees. And I attempted to put a down half, deposit on the work through my:

1) American Express. This was rejected in Freelancer.com’s billing tool. I found out later they tried to charge me 179,266 Japanese YEN through my American Express Card. This charge was rejected by my American Express account.

I had to cancel my American Express card and have them send me a new different account Card.

2) I then tried to pay them through my Paypal account. Their billing tool accepted that, but they then charged me the full amount $1,260.00 plus fees for a total of $1,327.95 US dollars, not just the upfront amount.

3) Then SARTTY rejected the billing and charged another $630.00 plus fees:

In conclusion, I have had to change my American Express card, My Bank Account Credit Card, I have had to make substantial changes to my Pay Pal account and Frelancer.com is still coming after me for more money.

I had cancelled the project the Saturday morning Saturday 30th 2022 after they attempted to take five times the amount of the down payment. All their efforts to swindle my money was done after business hours of Friday July 29th 2022.

When I gathered all this information, I immediately emailed and informed the artist and Freelancer.com what they had done and they were not part of the project.

They were not fired because there was never any fulfilled contract agreement tied to any legitimate offer which received any remuneration.

I will not give them a second chance to bill me. As they would attempt to steal more money from my accounts.

Please notify any teams these and or any similar attempts at these types of transactions.

Regards,

JE McAuliffe

[protected]@gmail.com

Freelancer.com asked me to verify my identity, I sent them my driving license, my bank statement, my photo holding a specific phrase, and all other info they requested

- after that, they closed my account without notice

- stole the money I had in my account

- stole the milestone payments that should be paied to my freelancers held in escrow

- stole my freelancers previous milestone payments which I released weeks ago

They mention I broke their terms of service but don't mention what did I break.

Their terms of service clearly states that I can communicate with my freelancers outside of freelancer.com if I have met them outside freelancer.com

this is a total rip off, stealing the current & previously released milestone payments.

- the whole point of escrow service is about secure payments

they basically stole around 500$ of me & my freelancers

the worst website I have dealt with ever

Just use upwork.com & save yourself from this scam.

Hello,

I wanted to tell you my story from last year. They closed my freelancer account without any reason and without any notification. I had a few projects going on there at that time, more than $700 .. This was very painful and gave me a lot of anxiety and panic attacks. I am leaving on rent and I am the only person who is earning. It took me a whole year to recover from anxiety. I have filled in tickets many times, but they always give me the same reply every time.

"Thank you for contacting Freelancer.com Support.

We regret to inform you that your account has been closed for violating the Freelancer website in accordance with the Freelancer User Agreement found here at https://www.freelancer.com/about/terms.

You accepted our terms and conditions when you signed up as a user on the Freelancer website. It has come to our attention that you have participated in activities that may harm the business operation or reputation of Freelancer. We have closed your account for this reason.

If you have any other questions apart from what has already been discussed, feel free to contact us. "

They said I had done some activities against their rules, which is absolutely not correct. Instead of giving me the details, they are referring to the whole user agreement, from which I am unable to make out the reason.

Even yesterday, I got the same response from them. So I just wanted to re-open my account so I could connect with my customers.

Please help me.

Account User Name: "razer5"

My account was 8 years old and I did so much hard work on it.

The freelancer company suspended my freelancer account on 16 July without sending me a suspension mail or any other notice.

As soon as I sent an email to their support, I did not hear from them until 22 July after I created a dummy account on Freelancer and contacted their support. Their support told me I would receive my membership refund and my account balance within working 7 days.

If you can send me a swift number and tracking number, then I will need to provide my bank so that they can inquire about it. My emails regarding this have been sent to them many times, but they have not yet sent me a swift number or transaction number.

As of 2 August, their support told me my account balance is only 19INR, and the remaining funds have been reversed to their sources. I told them to send me details about the transition history but they didn't... When my account is close, they have around 1,55,00INR balance and they transfer it without my consent...

I hope that you will be able to help me with that issue

Please contact on [protected]@gmail.com

Hi, my account got suspended suddenly shortly after receiving an email saying verification canceled. Can someone get back to me why I am suspended at least, I'm not given any reason for it. I got a ticket when I email you but when I try to open it shows me the account suspended page. I still have an open project and funded a few milestones, and now I can't even message my freelancer who is working on my project.

On 20th July 2022 I discovered I had to verify my identity when I attempted to withdraw my earnings. However, most of the examples of acceptable ID they list are not available in the UK. A passport is the only one that definitely is. I do not have a passport as I have no intention of travelling outside the UK or RoI so it would just be a waste of 75.50GBP. Every other organization that has needed to check my ID has readily accepted my shotgun licence as proof as it meets all reasonable criteria - Government issued (via the agency of the local police); shows my name, address and date of birth; bears my photograph. Freelancer.com however refuses to accept it. The photograph can be compared with the one on my Freelancer.com profile. As they list "Driver's License" as acceptable ID I thought my UK "Driving Licence" would be acceptable but that was also rejected. A bank statement was accepted as proof of my address, the same address as shown on my driving and shotgun licences. It also shows the account no. that I want to transfer my earnings to, the same account I have previously transferred my earnings to before Freelancer introduced this requirement that one verify one's ID.

I attempted to contact Freelancer via their chat facility on 21st July to explain the problem, but I was just referred to the list of acceptable documents and told to resubmit my "driver's license". I resubmiited my "Driving Licence" but it was rejected again. When I asked to be transferred to a senior member of staff, their operator just told me he had given me all the information I need and promptly ended the chat session. My subsequent emails to attempt to resolve the matter have just been ignored, including one asking for details of their complaints procedure.

As it stands, it looks like I shall have to waste 75.50GBP (and wait a few weeks or longer) to obtain a document I have no other use for. I am not even sure they will accept that as UK passports have recently changed as a result of the UK leaving the EU. Even my email asking whether a new style passport would be acceptable appears to have been ignored.