Freelancer.com
Reviews and Complaints

I had got a project on freelancer.com for around 14k inr . I completed the first milestone. The employer released the amount of first milestone but I didn't get the money in my dashboard.

They asked to first clear all the verifications in my account to receive the money . I did that and now they said that q4k of the employer are now stuck as the verifications need to be done prior to milestone release.

Only option that was left with the employer was to create another milestone for 14k and release the whole 28k into my account. But the employer did not have that much amount . They first asked me to pay the whole amount but I could not.

After so much discussion, I was so manipulated that the employer said you arrange around 6k and we will pay the rest 8k .

I agreed. I , mad person, paid 6k assuming I would get my hard earned money back and the amount also for which I've worked.

But now!

Another issue to make my fool . They said your account is not accepting foreign transfers . I cross checked byt my bank account was absolutely fine with all the options enabled .

I asked what should be done next and they said another milestone of 28k need to made to release this. The employer again started asking me to arrange the money but now I was getting to know that something was fishy . Now my 6k are stuck with that platform and that emlloyer won't also return my money.

All in this case I was getting messages from a local gmail account -

h.b.management.[protected]@gmail.com

I want my hard earned money back.

My identity verification is pending and i have tried to upgrade my membership but money is deducted and my membership is not upgraded and it is also not reflect in my freelancer wallet.

I have attached the supporting Documents related to my account verification and my payment about membership upgrade.

Please resolved it as soon as possible.

Also there is no way for limited account holder to contact support like mail or contact number.

Hello !

I just wanted to tell you my brief story so that other people know about these scammers. They suspended my account having 40,000 INR in milestone payments. The reason they did this was that I violated the terms, where as i have not done any such act. He also had a Freelancer.com account but they did not suspend his account because he had no money in it !

The freelancer is blocking my id with some violation issues I want to know where is the amount of my id I have messaged the freelancer a lot but a link is coming from his side which is not working please let me know where is my amount.

They are probably interested in stealing your money because that mistake I was talking about happened almost 6 months before my account got closed.

I hope I can get the money back so I can stay away from them in the future..

I have been in Freelancer.com last month May, I started my freelancing career and I got my first client in this platform too.

For the 2nd time, I withdraw my earnings and I decided to use Paypal since this is the most convenient.

When I chose my own paypal account, it says that I need “VERIFIED PAYPAL” to withdraw. So, I research on how to make my own paypal account verified. I tried, but nothing change it’s still not paypal verified.

So this leave me no choice but to USE my MOTHER’S paypal account, (take note that I verify this paypal account of my mother to freelancer.com as payment method).

After days of waiting of processing my withdrawal request, I received an email saying that my account has been limited and need to verify my identity and state reason why does my payment method is not the same name as mine.

I understood them since it is just to protect their business from money laundering, and I apologize for it and will take lesson from it. But I did not know that using my mother’s paypal’s account will cause my account for limitation, I have no worries at first since it is my MOTHER’s.

Freelancer.com should let their customer or remind them with this the next time to avoid anymore inconveniece.

I followed their provided steps to verify my identity. I provide my passport & their given code. I stated my reason why and there’s nothing to worry since it was my MOTHER’s paypal account.

I am expecting that they will review my submission for an hour only since the last time I verify my identity, it only took them for only an HOUR.

After thorough research about this freelancer.com scam/strategy, I am getting anxious and afraid those will happen to me also.

Please help me bring back my account and my hardwork earned funds from Freelancer.com

They are not yet responding to me. I can’t even use their live chat since my account is in limitation.

Thank you!

My Freelancer Account with Username: Humblekish was suspended/closed without a Specific Reason.

I can sense a fishy game being played by Freelancer staff. I registered my account in 2015. However, I was off the site for almost 3years. I recently started working on the site and landed a project that paid AUD 135 after their fees.

As a regulation, I was supposed to verify my identity to withdraw the cash. I started the process, but they declined my bank statement severally. Two days later, one of their staff reached out to me with an offer of using the funds to get the "Blue Badge" and I declined.

Today was the 3rd day since I declined the offer, and I uploaded a utility bill to verify my address. Immediately after the submission, I was logged out and upon trying to log in, my account was suspended/closed message hit me.

I don't think there is ANY rule I violated. I have tried reaching the support to tell me the SPECIFIC agreement that I violated and NONE of them have told me the rule. Instead, they are just saying I violated the agreement and they attach the agreements page link.

Freelancer.com, I want to know the SPECIFIC rule I violated. Secondly, HOW will I withdraw my legally earned cash?

I got my account banned, even though I didn't do anything at all. I mean, I created an account about 5-6 years ago, I don't remember exactly. I was still a beginner in my field at that time, so I tried to participate in contests a couple of times, and then I abandoned my account, and after 5-6 years, or rather now I have gained experience, and I wanted to get busy with freelance orders, but in order to start, I had to verify my account, I sent a passport, the document from the bank, and I started waiting, but instead of verification, my account was banned. I was written from support that, It has come to our attention that you have participated in activities that may harm the business operation or reputation of Freelancer. We have closed your account for this reason. " I read all the rules for using the service and I didn't violate any, besides, I didn't take orders, I didn't have any other accounts, how could I participate in something suspicious when I almost never sat there on this site. the only thing I can assume is that I have visited frelelancer.com a couple of times from the free VPN service. and the ip received from the vpn could appear somewhere, but these are just assumptions. how can I resolve this situation if I really didn't do anything wrong and didn't break a single rule. in general, I put - 10/10 for service, support, and the desire to help sort out this situation. I do not recommend this site to anyone for freelancing

Out of the blue, freelancer wants to re-verify my account. My account was frozen and given 45 days to provide the following :

- provide pics of identity docs like passport, identity card etc

- provide pics of bank account, utility bill etc for address and name verification. Provide iras assessment and credit card pics for verification as well

- provide photo of oneself holding code display provided by freelancer and the other hand with an identity doc.

Only law enforcement authorities are authorised for such comprehensive checks. Moreover, they want to just verify account but need to sight all identity and financial docs.

Only scammers require all these details

They cited financial requirements to prevent fraud, money laundering etc mandated by law. The banks and financial companies are better at it and not them. Moreover, my account was verified by banks.

They have shady websites globally for complaints but doesn't respond.

The gist of it is that after 45 days, they will close the account and all monies to be confiscated and probably regarded as ill gotten gains

for enhancing their profits.

All monies confiscated include monies due to freelancers for their service provided to clients like us. This tantamount to killing 2 birds with one stone. Double profits to freelancer.com

Thank you

My identity was verified by freelancer so I could withdraw my funds. That's what I thought. If it's your first withdrawal there is a 15 day delay because of security reasons. After a week I get a notification that my funds are locked, because they wanted to know where and how I was hired by my employer. My employer and I didn't have any communictaion on freelancer.com because I was hired on upwork but my account on upwork was closed because I didn't submit my documentations to verify my identity. So we both made an account on freelancer to continue our work. I sent all of this to freelancer to explain with proof and documents. They say that the issue will be resolved within 48 hours. It has already been three weeks and I have reached out to them multiple times without any succes. So they have my funds and I don't know when or IF I will receive it. They say that they want to protect their users against scammers but it looks like they are the scammers in this case

Day before yesterday i've tried to login and i'm getting:

- This account has been closed. Please contact support for more assistance.

Going to Link at "contact support" :

- 2 options: Account deactivated/closed by you AND Account closed by Freelancer.com administrators

I did not close my account so I go to

- Reactivate My Account Form -> Submitting -> getting my Reference ID

HZGS-4085-QUZL

*by the way it says -> more details are sent to my email BUT, no inbox or spam has any email from Freelancer.com

No any Reply from Support is already Day 2

Noticeable Events recently:

I'm negotiating Project with client and may be it can be the first one -->

--> so I start Identity Verification Last week

100% I've Input correct Information (i had verifications for other sites, same information, similar procedure)

My suggestion is a mistake at system, and I would like some People would look at this Case

Thank You!

We received an email yesterday at 8:41 pm advising that our account had been restricted due to an infraction. There is was no notification when we log into the dashboard but we are unable to access the support chat because it notes that the account is restricted.

We have absolutely no idea why this has happened. We eventually chatted with someone from Freelancer who told us that we would receive notification via email. We did receive a reply automated response from Freelancer stating that we had "No Access - Sorry, but you do not have access to view this page.

If you feel that this is an error, please contact us."

This was our only method of contacting Freelancer but apparently we do not have access to view the page.

The account has since been closed by Freelancer.

We have no knowledge of any reason for restriction and we have no information from Freelancer. We have existing clients that we are providing services for and now we are unable to contact those clients and continue the projects. We have funds in our Freelancer account that we cannot access.

How is it possible that Freelancer or any company can take fund without notice or reason and restrict access to the clients that we are servicing.

Hello Board

I am Babita Khatri, This complaint is about the poor customer support service of freelancer.com. They closed my freelancer.com account which I built after 6 years of hard work

I've contacted their support center but the only information they answered was that I violated terms and conditions. No explanation about specific details.

they say you violates our terms and conditions. This is not the way you just say you violates our terms your account is closed there are many effort involved to earning money.

My account also has been closed with 2500 USD worth of milestones from our clients. Plus $5000 worth of withdrawable funds.

My Ticket Id is as follows.

Regarding ticket ID: 1756578

My Mail id for account is "[protected]@gmail.com".

My Username is "Impactseosol"

I hope I will get Reply.

Thanks & Regards

Babita Khatri

I am working on freelancer.com since 2019. No single complaint against me. 70+ projects completed. Now my account is closed without any warning or email notification. I asked the support team why this happened. They answered that I have violated the rules. And I know I didn't. I asked them to point out what mistake I have made, and give me a screenshot or link to it. No answers yet. Still not answering on Twitter LinkedIn and my emails. I asked them on their Facebook page. Instead of answering they blocked me. they ruined my life in the middle of hard times. this was my only source of income. Everyone knows our country's situation, No jobs no work. please don't make me do those things that no one wants to do. I hope that you will be able to help me reopen my account. Please don't be silent like the whole support staff. I am begging you to help. me. Thank you

I have been posting projects through freelancer.com and day before yesterday they have cancelled my account. Since, then, I am not able to log in to my account yet. I have been having 4 Open Projects and a sum of around 33000 INR and all of a a sudden I lose all rights to my freelancer.com account. Further, I have raised the Support Ticket and wrote an email to [protected]@freelancer.com. However, they neither gave me a valid reason for account cancellation nor tried to listen to my views on it.

It's been three days, I have been continuously messaging Freelancer Support Team and requesting them to either revoke my account or allow me at least 15 days to close all running projects and withdraw my money. I have even mentioned the severity of the situation and how it's impacting my business reputation if I will not be able to complete those projects on time. So, I will request the Complaints Board Team to look into the matter and help me gain access to my account, pending projects and money in the account.

Thanks

Dear Sir/Madam,

I am writing this regarding my account closure and the unauthorized withholding of my $1000 balance on Freelancer.com. I was disappointed and frustrated with the treatment I received from your company, and I demand an immediate explanation and resolution to this matter.

I have followed all the necessary procedures to verify my identity, and I have complied with all the terms and conditions of your platform. However, my account was restricted due to a verification issue, and despite submitting all the required documents for verification, the restrictions were not lifted. Moreover, your customer support team did not respond to any of my emails, and after two weeks of waiting, I discovered that my account had been closed, and my $1000 balance had been stolen.

I would like to inform you that if my account is not reopened, and the $1000 balance is not returned to me immediately, I will be forced to take legal action against Freelancer.com. I will not hesitate to seek legal redress in an Australian court to recover my stolen funds and hold your company accountable for its actions.

I hope that we can resolve this matter amicably without having to resort to legal action. I would appreciate a prompt response to this email, and I look forward to hearing from you soon.

Sincerely,

Hadiyahkhan01

I think we should all join together and start a CLASS ACTION LAWSUIT against Freelancer. I have experienced the same as above. Now I don't even care all that much about the money...I'd just like to see them held accountable. I'm going to launch a website soon to gather victims of their unlawful practices. I think all of you are just a sprinkling of victims. I'll be back with a later post for those of you who'd like to join

Dear Sir/Madam,

I am writing to file a formal complaint against Freelancer.com regarding the suspension of my account without any prior notification or warning. I was a graphic designer on the platform and had been using it as my primary source of income to pay for my university bills.

On (3 May 2023), I attempted to log into my Freelancer.com account and was greeted with a message stating that my account had been suspended for violating the platform's terms and conditions. I was not provided with any explanation or evidence of what specific terms and conditions I had violated. Despite multiple attempts to contact Freelancer.com's support team for clarification, I have received only generic responses and no further explanation.

As a result of my account suspension, I have been unable to access my earnings, which I rely on to pay for my university bills. I believe that Freelancer.com has acted unfairly and has not provided me with proper communication or the opportunity to appeal their decision. I would like to request an immediate reinstatement of my account and the release of my outstanding earnings.

I urge Freelancer.com to take immediate action to resolve this issue and provide a more transparent and responsive customer service experience. If this issue cannot be resolved promptly, I will have no choice but to escalate this matter to legal authorities.
Thank you for your attention to this matter.
Sincerely,

Ali Abbas

I have been using freelancer.com for the past 8 years and everything was ok. But recently my close was suddenly closed. And they stated I violated some terms and conditions but didn't tell me what. I had earnings in that account and one more payment that wasn't released yet because Customer didn't have his identity verified yet. He asked me to open a dispute so I can get the income soon but I insisted on getting his identity verified approved. And I also had some other payments in the account that I hadn't taken out yet.

I reached out to them to ask but instead of giving answers they just closed my ticket again and again. I am attaching a copy of my conversation here for a better idea.

Thanks!

Dear Freelancer Support Team,

I hope this email reaches you in good health. I am writing to express my deep dissatisfaction and frustration regarding the closure of my Freelancer account without any valid reason or prior warning. Despite my previous email requesting the reactivation of my account, I have received no response or resolution from your team.

This lack of communication and failure to address my concerns has left me with no choice but to escalate this matter to a legal level.

I have been an active member of the Freelancer platform, diligently following all rules and regulations, and maintaining a positive reputation through successfully completed projects and positive client feedback. It is with great disappointment that I find myself subjected to unjust treatment, resulting in the abrupt closure of my account.

As a user of your platform, I trusted Freelancer to provide fair and transparent services. However, your actions have not only violated that trust but also disrupted my ability to pursue professional opportunities and earn a livelihood through the platform.

I must emphasize that I have exhausted all means of resolving this matter amicably, reaching out to your team with a genuine request for explanation and reinstatement. The absence of a response or any form of communication only strengthens my resolve to seek legal recourse.

I hereby formally notify you of my intention to file a lawsuit against Freelancer in the Australian court system. This legal action is a result of your company's unjust closure of my account, which has caused significant financial and reputational damage.

In the event that this matter proceeds to court, I will be seeking compensation for the loss of income, damages to my professional reputation, and any associated legal costs. Additionally, I will request a thorough investigation into Freelancer's policies and procedures, aiming to prevent similar incidents from occurring to other freelancers in the future.

I implore you to reconsider your stance and reopen a dialogue to resolve this matter outside of the court system. I believe that a fair and equitable resolution can still be achieved, provided that you act in good faith and address my concerns promptly.

This email serves as my final attempt to resolve this matter without resorting to legal action. I expect to receive a response within [a reasonable timeframe, e.g., 10 business days] to demonstrate your willingness to address this issue and prevent further escalation.

Please be advised that a copy of this email and any subsequent correspondence will be retained as evidence for potential legal proceedings.

Thank you for your attention to this matter. I trust that you will consider the seriousness of this situation and take appropriate action to rectify the unjust closure of my Freelancer account.

[Name: Hamza Tariq]

[ Freelancer Username: @hamza0330]

[Email Address: tariq. [protected]@gmail.com]

As much I have concern like other freelancers, mainly from pakistan we do work for 16 hours a day to design, develop and execute our projects for our clients. I condemnly complaining as I have seen other freelancers are also facing the same issue, one of my collegue from office got stealed her money from freelancer.com and this did it from the freelancer management she complaint again and again and she provided the all the verification more than 10 time it got accepted and then rejected after several days. more than 600 dollars were in her account and the account became blocked. even I was helping her to complain via email too but freelancer management stealed her account without paying her the money I know she is in very criticle financial condition unfortunately she had zero motivation to work on any plateform just due to freelancer.com she had done more than 20 project and all of them succefully delivered and 19 of them were 5 star rated. nothing was any bluff or illegal thing or anything which can be marked as unconstitutional or illegal.

Freelancer should open her account and pay her back all the money. Customers dont deserve the money back only the freelancer the developer who work and delivered the project deserves the money.

Same thing is going on since 2 months my account got freezed and I can't withdraw or transfer my account. freelancer asking multiple question and I clarify all the things more than 2000 dollars projects are ongoing process and more than 700 dollars are in my account. every month freelancer deducting my amount of 100$ of his fee but they aren't allowing me to withdraw. its really unconstitutional. I have complain and raised issue 10 times over the email and over verification account too. it's really making a bad impact on my work my delivered projects and even on my motivation to work.

Unfortunately the same thing is going with my other friend too and one of my friend too faced the 1000$ loss just due to blocking of account.

I am really very concerned about my money the intense process and stealing process of Freelancer.com. I am sorry to say but I have contacted to lawyer too for filing 1 Million Dollars Case to Freelancer.com parent company. I have all the proofs and other details that how they disruptively stealing our money and after blocking our account they used to payback to our few customers.

My Account is named as Muhammad Umer ([protected]@gmail.com)

I can provide other id's which are not belonging to me I will file case from there side too. we all the freelancers are working for our kitchen we deserve our money back and we deserve the respect.

NOTE: I have provided the provable truths and I can provide more details here and provided and emailed to freelancer.com several time on there customer support too. they aren't taking it serious even I can understand they are waiting for my 2 projects completions after that they will block my account. I need my all money and other concern persons too. They can't even pay there loans and due's after this situation I think I will also face the samething. I need early respond and action and anyone freelancer want's to add his name in the petition I will be available to do.

i am a freelancer on Freelancer.com i just started earning on this siite and they closed my Account without any notiification, i tried to contact them many times but i get the same reply every time. i am new to this website so i don't know much about this but i am sure that i id not violated any of freelancer.com rules intentionally, the reason for closure might be that i asked a client for money, but it was for the work that i did for him, i won a contest in which i had to make a game card design i got the contest prie for that then i said that can you reate a label design for the box of cars, i made that for him and i asked the money for that design i did not asked for any extra charges i have the proof in my inbox if you can check, but still if i have violated any rules than i apologies for that and i can again read all the instruction of the platform to insure that i may not harm any of the policies. i hope i can reopen my Account since it was the only sourse of my income, i am a student and i want to pay the bills of my university so please i want my account back so i can strat working again.

[protected]@gmail.com is the Email connected to that Account