FreeScore
Reviews and Complaints

I created an account, had to go through an online process to prove my identity. That didn't work, so I was told to fax in my drivers license and copy of bill to prove my identity, that took 36 hours. Where I received an email confirming they received and approved it.

But, I go and log into the site again, and I still cannot get in, because now my account has been temporarily suspended.
I email Free Score.com again, and i get a reply saying that I have to call TransUnion to update my file. I call them and they say my file is accurate. So, I call FreeScore now, to say WTF. And am told that I need to fax in my ID again? !

The first time went to TransUnion (where the call center guy says he cannot find it) - yeah Great! - and that this time I need to send it to FreeScore.com

Anyway, I said forget it and cancel my account. Hopefully they can get that right.

Went to "cancel membership" page prior to my trial membership ending and followed their directions however I was still charged three days later when the trial offer was over. When I called they refused to refund me stating that I didn't follow instructions correctly. They then stated I couldn't cancel online the only way to cancel is to call in and speak with a rep. They make their customers jump through hoops and use word trickery online to confuse customers so they can say "you didn't follow instructions" and still charge them. That is the only way they make their money because their product is bogus and they know it. Below are the pics from their website regarding membership cancellation. However, IT DOES NOT CANCEL YOUR MEMBERSHIP. Freescore.com is a scam artist.

FRAUDULENT CHARGES to my credit card, didn't sign up for anything yet they had my name address and credit card number...several charges per month of $19.95, and they continue to charge my card, this has been going on for 5 months, i called them but they said that they couldnt do anything...to me this is ILLEGAL, calling my lawyer now

FRAUDULENT CHARGES to my credit card, register on frescore.com so they charge me $14.95 also they charge another $14.95 for indentifyhawk (I dont know what is this). When you want to cancel membership make sure you have to call them to cancel. (they give fake cancel page online they said like to cancel membership you must fill the from below to cancel, after filled that form poeple think they are already cancel but not its fake. To cancel you must to call [protected] .

This company should be close.

This is a joke! I input all the info and nothing worked. I got no info. I got a ton of questions for signing up for even more things to pay for. I did all it said to do and got no credit scores. I was so frustrated I could scream. I called my bank immediately to make sure they didn't charge me since it's supposed to be FREE. I just found out they charged my account $1 so far but I can't dispute it until it's completely and it's a pending charge now! Grrrrrrrr...So mad!

I signed up for free score and they decided to sign me up for identityhawk. WTF is identityhawk? I never received any information on this company but I was getting charged for it every month even after I canceled the free score! That was $30 in fees! This company needs to be closed down they have no good reviews for them. I wish I would have looked it up before signing up hopefully this helps others. Keep checking your account for charges even after you cancel! DON'T USE THIS COMPANY!

This is a joke! I input all the info and nothing worked. I got no info. I got a ton of questions for signing up for even more things to pay for. I did all it said to do and got no credit scores. I was so frustrated I could scream. I called my bank immeditately to make sure they didn't charge me since it's supposed to be FREE. I just found out they charged my account $1 so far but I can't dispute it until it's completely and it's a pending charge now! Grrrrrrrr...So mad!

I signed up for the Freescore credit report and monitoring just to find out that their sister company Identity Hawk was given my informaiton to include my billing information. They then charged me an additional $29.95 on top of what Freescore had already charged me for my credit report. I contacted the company and was told that I would not be refunded my money for the Identity Hawk which I never signed up for.

Free does NOT mean there is a $19.95 fee to join .look it up . Free:not joined to or in contact with something else not held fast ; loose; unattached, what a crock of crap it is .

I signed up with them to monitor my scores so I could take steps to improve them, which I did over a 12 month period. A collection agency fraudulently changed a date on my report which dropped my score 100 points, freescore.com would not provide me with a copy of the correct report, kept me on the phone for 2 hours, kept transferring me around, with the last person I spoke with even laughing at me. Wouldn't recommend to an enemy. Absolutely horrible service.

Hi back om 5/2/11 my husband and I needed a copy of our credit report since weve been married for 10yrs we had never looked into our credit, crazy yes I know. But we desided to go online and just get the annual freescore but it was the biggest mistake. It says that you have a full 7 day free trial but even thow I cancelled on 5/6/11 and on 5/10/11 they drafted from my bank of america. I called the [protected] this is the # on my withdraw @ the bank. Freescore customer service said no withdraw shows in there system that freescore drafted my account. After over 7 calls freescore gave me a fax # to fax proof that freescore had withdrawn my bank account, I did.I attemted to call a couple of other times after my fax, the customer service girl said it takes a couple of weeks to get a refund.. So this morning i go online to my bank just to make sure my mortgage payement has been withdrawn and to my surprise Freescore same [protected] has again drafted $29.95 an MVQ*FREESCORE withdraw, I called 6/8/11 @ 12:30noon time and a customer service by the name of Jeremaya hung up the phone on me, then I call againg telling customer service Cindy to tranfer me to a supervisor she says she is the supervisor and I asked for an ID# She gave me #17356, this is just a confirmation # of the call not her employee # by the way.. She tells me to tell her whats the problem I did and I told her all your gonna do is just give me the fax # again Ive been thru this before, I also told her that my mortgage payment will be late because they took out $ from my bank know my mortgage will be late. So she put me on hold comes 2 mins later and days well we have not received your fax, from may 10th so let me give you the fax# again... This is why think again before using this site.

Unwittingly subscribed to freescore.co & Identity Hawk. I subscribed for freescore but Identity Hawk was also part of the package unbeknowst to me.When i cancelled they charged me for three months after that because they said i only cancelled Identity Hawk which offers practically the same but more. Why would i subscibe for both? That doesn't make sense. That's why they gave me "Courtesy Refund" for two but not for three. The third one was for the comming 30 days and two days before i recieved my bank statement. So one of the refunds was for the next thirty days and i didn't even know at the time of the call that i had been charged the 3rd one because it wasn't on my statement. I realised the dates the charge had jusy gone by so eventually i got refund for the 5 days into the 30 day subscription.
I only used freescore twice. The day i subscribed and the day i realised i had reviewed my statement, then i called them immediatly. My bank wouldn't allow me to dipute the charge because they felt if i got refund for two the shoud of done it for all. Thank you, David

I too canceled within the 7 day period...actually I canceled the same day I signed up for it and they still charged my card. They refused to refund my money to my card! CROOKS!

I went to their web site to get my "free credit report" . I gave the correct information that I would know and was told it was the wrong information.

This is a company should be investigated ASAP. The representatives are very rude; the one I talked to today claimed to be a supervisor. This woman doesn't know the meaning of being a supervisor or a professional. I plan to advise family and friends to stay away from this company...Facebook is a wonderful place to start.