Rewardsnow.co.uk
Reviews and Complaints

AKM UK Essentials took £14.95from my bank with no authorisation from me at all. I dont know who this company is and i have never contacted them .
I am so irate about this, but no idea how to claim the money back
I have e-mailed the company from their website but dont hold out much hope of getting it back
I am going to visit my bank wth this complaint to see if they can sort it out.

i have jus realised that this company has been taking £19.95 out of my account for around 3months without my permission i have never seen or heard of rewards now and want to no how they got my account details? as i have read this has happened to alot of other people it, its just not on if any1 else has any info on wat i need 2 do please comment i would like 2 get my money back this is obviously some sort of SCAM!

can someone please tell me how to get a full refund as rewardsnow.co.uk have been taking money out of my account i want to put an end to this and i want a full refund.

unauthorised money has been taken out of my account twice now both for £19.95. I have never heard of this company before and the so called direct debit will be stopped and the money refunded asap

I have had an amount of £14.95 deducted from my account for 4 months now and i dont know anything about this company and i want my money back please.

£19.45 was been charged from my account two time without any information by Rewardsnow.Co.Uk & Quickcreditscore.C

The rewardsnow.co.uk took money out my account [protected] and i did not subscribe to thier services. I spoke with them to refund my money and the Bank charges but they refused.

I want them to stop taking money off my credit card Ihave never give them permission to do this so I want all the monies what they have taken returned as soon as possible.

hi i have the same problem as everybody else.they have deducted 19.95 and now has left me overdrawn witch i will have to pay charges.how do i get my money back?

twice i have noticed rewardsnow.co.uk have taken 14.95 from my account, i dont know why as i havent purchased anything or gave them permission to take those two debits?

What you need to do is read the T&C of the sites you're ordering from. If they are fraudulent charges ( which I highly doubt ) dispute the charges with your bank. Better yet, stay off the net and don't watch infomercials.

Rewards Now are taking £19:95 per month from my account. i have had no dealings with this company and what they are doing is ROBBERY. Time for the public to take a stand against this kind of blatent theft! As an OAP I cannot afford to lose money like this.

This has happened to me aswell i signed up for a feww trial and they said not to worry we will not take any money out your account its just to verify your identity, i couldnt actually access my credit score atall either so i forgot about the whole thing only to realise before xmas just gone they had taken nearlly 300 pound in payments from my account for the last 7-8 months i had not notices the two payments every month one for credit socre 19.95 and the other one for rewards now for 19.95... i cant belive the banks can not do anything about this, my bank has got the money back for me they put it straight into my account the next day as i reported it as fraud... advice toanyone dont tell them you gave them your card details as they will put you through to chargebacks section who can take months to get your momney back and probably dont in the end because of the small print, when you call your bank report it as fraud and say you have not got a clue what either transactions are about and that you have never agreed to any of this... this is when it becomes fraud and the situation is taken more seriously... they tried to argue with me about this aswell even my own bank it took me 20 minutes of demanding to speak to a manager and assuring them that i had not aurtharised the transacrtions that they then accepted it as a fraud case... they put the money straight back into my account the next day as it was fraud and i have not heard anythign since... this rewards now and credit score matters must have a processing bank to take card payments which wil be either hsbc streamline world pay or barcleys, and with the amounf of complaints they are getting if you look into it and see what they are doing it is easy to see that they are screwing people... bout do you know why their bank wont close their card processing facility down because they are probably screwing hundreds of thousands of people out of hundereds of thousands of pounds and half the people probably accept the losss and do nothing, the banks dont care because they are probably making god knows how much a year in processing fees from the scam... if their processing bank actually gave a f**ck then they would block their merchant accoutn from trading... its total corruption the world revolves around money... its quite simple you have to act on it yourself dont put your card details anywhere every on the internet unless its on a well know site.

How is it that in this country, with all it advancement, criminals can defraud people so openly and blatantly as the REWARDSNOW.CO.UK people are able to do?

Hi yummymummy7973

I work with Adaptive Affinity Ltd which operates the Rewards Now and I’d like to firstly apologise for your experiences to date.

I’ve read your post and just want to take this chance to help if I can.; we always send a welcome email with information about the programme AND how you can cancel by phone (on [protected]), email (contact@RewardsNow.co.uk)

I can quite honestly and clearly state that once you have cancelled with us there is no underhand dealings in which we still as you say “screw you for more money.” We offer a no quibble immediate cancellation policy that is effective that or the next working day.
I hope this clears up any confusion. If no please blog back any questions you may have and I will do my best to answer them.

Kind Regards

Toni Morrison
Relationship Manager

l have had £20.95 not £19.95 takening out of bank for over 3 years and now l have found the company 's there is not one there is two the company's are rewardsnow.co.uk and quickcreditscore.co they are the same company and was takening from my bank over £ 40.90 on the same day of the month and they was faster enff to cancllent it and to tell me that i cant get a refund i will be takeing this further and for the people with the same coments i will be sending them a email if i get any joue with the refund the company is a rip off do not trust them what they offer you on this site they owe me over 3 years and never made a claim i will be contact other people on this site who are haveing the same promblem to try and get their money back

Hi Miova

I work with Adaptive Affinity Ltd which operates the Rewards Now. Firstly I would like to apologise for your experiences to date.

I’ve read your post and just want to take this chance to help if I can. I would just like confirm that
• We do not get passed any information from 3rd parties
• You physically have to enter all your details onto our sign up page (a copy of which I’m happy to send you)
• We always send a welcome email with information about the programme AND how you can cancel by phone (on [protected]), email (contact@ RewardsNow.co.uk )

Unfortunately I can’t track from this feed your email address to confirm or cancel your membership with us. May I recommend that you call/ email against the above details to cancel, where our UK CS team will be more than happy to help.

Also it would be great if you could post back so we know how you got on.

Thank you for your assistance

Toni Morrison
Relationship Manager

i have had exactly the same and when i read about others having the same a few have said they have had refunds by contacting thir bank however when i contactd mine they said i had to contact the company although know i had and faied on nemorous occassions, im not giving up thogh i am still complaining by fax email and phone to rewards.co.uk, i am also going to re apporach my bank to press on at this company ( wanted to swear then) unauthorised payments are illegal there for i know we can claim back our money i just dont know who through.

same here signed up to creditscorematters cancelled within the free trial period and was I'mmediately taken to rewardsnow.co.uk were i just clicked x to get it off my screen, next thing you know I'm looking on my online banking 19.95 taken from rewardsnow.co.uk contacted my bank asked to speak with the fraud department were i was told this scam is actually legal, after i googled this matter i then realised that this free trial ### more common than i thought.

i check my emails every day and i am 150% sure i did not receive a confirmation email from rewardsnow at all let alone a confirmation email of this so called scheme id call it a SCAM.

i double checked all deleted emails and absolutely nothing from rewards.co.uk was sent to me from the day i signed up to creditscorematters right up to today

there is nothing in the terms and conditions stating that if i submit i will automatically be sighed up to some other trial that will take money from my account if i do not cancel within a tI'me lI'mit,

caused me allot of inconvenience having to cancel my bank card and wait up to 7 working days to receive a new one even if i do get my money back i will still make complaints to watchdog, oft because this scam needs to stop now.

just had the same done to myself! only by looking at my bank account was this noticed. i cancelled to credit score matters within the trial period so no money was taken by them. but unaware that i had signed up for rewardsnow.co.uk when i said no thanks they took £19.95 from my account. visited site and looked through terms and conditions and it states if you have not used the site or gained anything from it i.e purchases then if you cancel within the first 30 days then you shall be refunded. As its weekend cannot contact by phone so have left them an email and a message demanding my money back. Will let you know how i get on

This happened to me today. In the same day as signing up to creditscorematters i cancelled it! I have no record of signing up to rewardsnow.co.uk and remember pressing the 'no thank you' button so how does that give them the right to withdraw £19.95 from my account?

I need answers.

There's a thread on the Money Saving Expert Forum that's been read more than 40 thousand times so I suggest the employees of Adaptive Affinity get their house in order and stop pleading innocence.

You know exactly what you're doing and you're kidding nobody. You should be utterly ashamed of yourselves.

I have also experienced infuriating problems from creditscorematters.com. I did put in my details for a free trial with credit score matters, however I did not recieve a conformation email saying that I had been signed up and so assumed that I had not been given the trial. I thought that I had incorrectly filled in the form somewhere and thought nothing more of it because there was no conformation email.
I recently checked though my bank statements to find that I have been charged by them for 3 months. I rang the customer service helpline who assured me that a conformation email had been sent to me. The woman on the phone said she was "150% sure" that the conformation email had been sent at the time and that I had received it (how she would know that I an not sure). Following this conversation I conceded that it may have been possible that I had signed up properly for a membership without realizing. I asked for a conformation for the cancellation of the membership and for credit score matters to re-send the original conformation of membership email that I had apparently received previously. I have received the cancellation email, but still I have NEVER seen a conformation of membership email, or ANYTHING that gave me any conformation that I had a membership with them at all. I have checked through all my spam and deleted emails. I have checked every email address I own and still nothing.
I think it is absolutely ridiculous that I am expected to pay £60 for a service that I NEVER used, did not ask for and had no way of knowing I had been signed up for.

Toni,

the same Scam happened to me this morning, £19.95 from Rewardsnow, a company i have had no communication from, no confirmation email, no membership id, nothing at all.

I cancelled my membership with Credit Score Matters, and received confirmation of this, so i thought that was the end of it.

Then out of the blue Rewards Now pop up and steal £19.95 from me.

I will be taking this further, as my bank, citizens advice and trading standards agree this is fraud.

Thoughts?

Hi Debmunch

I work with Adaptive Affinity Ltd which operates the Credit Score Matters - just like to follow up on your and my colleagues previous post

Regarding your comment about signing up for Rewards Now, once you sign up for Credit rating we then offer you a further trail with Rewards Now. As with all other email we clearly state on the right hand side in bold, and a reasonable size font the following text;

Thank you... please claim your reward — a FREE £10 Cash Back and FREE TRIAL membership* to Rewards Now programme! (Click here for £10.00 Cash Back details). Normal Price £19.95 per month, if you cancel within the first 30 days you pay nothing.

We clearly let the user know that this is an additional programme and if you choose not to sign up all anyone has to do is click on “No Thanks” located under the “yes” button. A screenshot of which I’d be more than happy to send.

You would have also received a welcome email for Rewards Now and when/if you cancelled for the credit program our Customer Service team will let you know that you have an additional membership with us and ask if you’d like to cancel this one as well.

If this is not what happened to you – then please write in to contact@creditratingmatters.co.uk marking it for my attention and I will be more than happy to investigate.

I look forward to your reply.

Kind Regards

Toni Morrison

This also happened to me recently! Absolutely nowhere did it say that they would take £19.95 out of my account along with another £19.95 from another website called rewardsnow.co.uk. I subscribed to the 'free' trial for a credit check for which I received and then subsequently cancelled so that I wouldn't get charged the £19.95 monthly fee. Little did I know my details would be passed to a third party 'Rewardsnow.co.uk' who have now taken £19.95 with no authorisation from myself to do so. I have checked the terms and conditions and cannot see anywhere that I was also subscribing to this third party and needed to cancel with both.
If I hadn't checked my account they would have continued to take £19.95 a month out!
I can't believe they are getting away with this. I have read several forums and it seems it is not only me this is happening to and it has been happening for several years! I am in the process of trying to get a refund but if unsuccessful I shall be going to OFT, Watchdog and anyone else to try to get this stopped! To me this is internet fraud and shouldn't be allowed!

TO ADAPTIVE AFFINITY LTD, I only input my details to sign up to a 'free trial' credit check and understood that I would have to cancel if I was not to be charged £19.95. What I was not aware of is that I was also signing up to Rewardsnow.co.uk! and they also would take £19.95 per month! If this is the case then you need to spell this out clearly so this does not happen to other unsuspecting customers! It seems to be happening a lot as even my bank knew about this company and this 'scam'!

Hello,

I am a representative from Adaptive Affinity Ltd (which operates the Credit Score Matters and Rewards Now programs). Firstly I would like to apologise for your experiences to date.

To become a member to any of our programmes you have to physically input your details on our sign up pages- there is no other way that you can become a member otherwise. Adaptive doesn’t receive personal information from anyone else.

Upon successful sign up to our programme we always make sure that all key information is sent to our members to the email address they used to join the programme including repeating information on the ways that you can cancel membership.

We do offer free trial periods to our programmes, which allow you to see if the programme is for you. So long as you cancel within the trial period you will not be charged.

If you have any more queries regarding this matter, then you (and all other readers of this post) may also use any one of these methods to contact us to gain more information on our products and services:

1. Call +[protected]
2. Visit http://www.adaptiveaffinity.com/faq.html
3. Post your questions or concerns on our forum: www.adaptive-affinity.com.

Kind regards,
Adaptive Affinity Customer Service

I have also received this charge. I signed up for my credit report with www.creditcheckinstantly.co.uk which created an account with www.creditscorematters.co.uk, I cancelled the subscription, the next day, using the button on your website that says "Cancel Subscription". I did not agree to a subscription to rewardsnow and definitely did not agree to being charged 19.95. I also have had no subscription information from rewardsnow and had never heard of this website until I noticed it on my bank statement.

Please tell me at what point in signing up with www.creditcheckinstantly.co.uk did would I of agreed to a subscription to rewardsnow.co.uk ?

Dear Mr Jeidani,

I am a representative from Adaptive Affinity Ltd (which operates the Rewards Now program). Firstly I would like to apologise for your experiences to date.

To become a member to any of our programmes you have to physically input your details on our sign up pages- there is no other way that you can become a member otherwise. Adaptive doesn’t receive personal information from anyone else.

Upon successful sign up to our programme we always ensure that all key information is sent to our members to the email address they used to join the programme including repeating information on the ways that you can cancel membership.

In order to ensure membership is cancelled you will need to contact us via email or calling the contact centre.
If you have any more queries regarding this matter, then you (and all other readers of this post) may also use any one of these methods to contact us to gain more information on our products and services:

Kind Regards,
Adaptive Affinity Customer Services

1. Call +[protected]
2. Visit http://www.adaptiveaffinity.com/faq.html
3. Post your questions or concerns on our forum: www.adaptive-affinity.com.

WHY IS THIS COMPANY TAKING £19-95p OUT OF MY ACCOUNT EVERY MONTH, THEY HAVE BEEN TAKING THIS AMOUNT FROM MY DEBIT CARD FOR SOME TIME NOW(6 MONTH OR MORE) AND I DONT KNOW WHY THEY ARE DOING THIS, AS I NEVER HAD ANY DEALINGS WITH THIS COMPANY, AND NOW I WOULD LIKE THIS TO STOP HERE AND NOW, ONCE AND FOR ALL, AS I AM A PENSIONER I CAN NOT AFFORD TO LOSE THIS MONEY, AND IF I CAN I WOULD LIKE TO CLAIM A REFUND FROM THIS COMPANY, AND IF NOT I WILL TAKE MORE ACTION AGAINST THEM IN THE COURTS.

I have just experienced the same as you i have contacted the company numerous times now and all they say is that it is not refundable, IT IS the law state we are entitled to a refund of our money get in touch with your bank if they say they cannot do anything cancel your card and ask for a new 1, i have contacted the OFT about this and they looking into it, i am also going to the Citizens Advice Bureau to see where we stand.

I have had 2 lots of £19.95 taken from my account on the same day in April from this company called Rewards Now, I have e-mailed them twice and according to their website they answer in 2 days, after 12 days I am still waiting for contact, I have never heard of them or bought from them and I want my money back, has anyone been succesful in getting their cash back?

Dear Member,

We have read your comments and would be more than happy to answer any question you may have. We are always looking for ways to improve our service and your input is welcome.

Please contact our Customer Service team who will be happy to assist you.

Email: contact@quickcreditscore.co.uk
Phone: [protected]
Fax: [protected]

Our contact centre is open Monday - Friday between the hours 9am to 5pm, excluding Bank Holidays. All calls are normally answered within one minute of you calling us.

If you call out of hours please leave a voice mail with you details and we will call you back within two working days.

Kind Regards
Quick Credit Score, Customer Service Team

i share the same sentiments. this is a scam, stealing money from very poor people to satisfy their selfish desires while our kids suffer. i lost 40 pounds is one week when already scrounging with my littkle girl, its not on

Dear Member,
It has been brought to our attention that you have encountered problems with your Rewards Now membership.
Please contact our Customer Service team who will be happy to assist you.

Email: contact@rewardsnow.co.uk
Phone: [protected]
Fax: [protected]

Our contact centre is open Monday - Friday between the hours 9am to 5pm, excluding Bank Holidays. All calls are normally answered within one minute of you calling us.

If you call out of hours please leave a voice mail with you details and we will call you back within two working days.

Kind Regards
Rewards Now, Customer Service Team

I experienced the same, signed in for high score credit and ended up paying 19.95 for rewards now! is there anyone who got money back from them?

i too was conned by this bogus i had 2 payments of £39.90 taken from my credit card one to rewards now and one to quick credit score i phoned both places (spoke to same arrogant man) he told me the memberships were now cancelled but bank said they cant stop them from taking more money so what do i do now i thought that the fact that my card was at its credit limit would stop it but they paid out £80 over limit to these two but wont let me pay for something at £11 if i only have £10 credit left can u explain that cause i certainly dont understand it sometimes i begin to wonder if the banks are working with them.
any advice gratefully appreciated.