Freewallet review: Bitcoin wallet freewallet

I was using Freewallet wallet for about 1 year didn’t have any issues with it soo around March 21 2023 I downloaded Bitcoin wallet from freewallet I use this wallet to send a diposit of 2,000 I didn’t receive a Email from Freewallet to let me know my funds diposit . I find out because I received E mail from where I requested the withdrawal that my funds were successfully deposited into the Bitcoin wallet address I provided.I check the wallet and my funds here in I try to withdraw and it said I hade to verify my Email I did after it said that I was going to receive a Email to verify the transaction ok I waited for 30 minutes nothing I try it again it said the same thing waited for 1 hour nothing try again nothing . Then I contacted the help option a automatic boot assisted me and it said that looks like I had made too many verification requests to wait 1 hour I waited until the next da To request another withdrawal I waited for the verification Email I waited for 30 minutes . When I was starting to start a conversation with the automatic boot . It took me out of the wallet and it took me where I had to log in I try to log in and it said my password was wrong I try it few more times then I reset my password and the new password went true then ask for 4 digit code I put the code it said it has wrong it wasn’t wrong I knew for sure because I use my husband year of birth I tried many times then I use two other codes that I only use and nothing . So I contacted costumer service by Email I explain the issue and I also mentioned that before I downloaded Bitcoin wallet from freewallet I had a Freewallet wallet account open that I had been using for a 1 year and provided the Email address for each of them. They ask me for the tx hash from the sending side I didn’t understand what the he they were asking for but it’s too much to explain. After I was able to provide the tx hash the bitcoin address and the ID transaction I provided with 2 bills with my bank statement with my id With a picture with intention me holding my id I have sent them everything that shows that I downloaded and created this bitcoin wallet and this funds r 100 mine . They blocked my account on the 4 digit pin code it’s been 7 months now. To make it clear i didn’t have a chance to use this Bitcoin wallet I was only able to send 1 diposit on March 21 2023 it the only thing it was done no transaction’s we’re made . This wallet didn’t have any movement of anything whatsoever ok on September 1 I received a Email from Phillip all will post this Email. It said they had disable pin to provide my Id within the wallet to withdraw my funds. I try to log in in the bitcoin wallet and it says my password was wrong so I reset it and it was successfull I log in with my new password on the 4 digit pin code that was supposed to be disabled it said my account was blocked so the dint disable the pin i sent them a Email and they’ keep saying tha they disable pin on the request account. I sent them Email saying that what account they disable pin to provide me with the details of the information because the account that is blocked and it has been the only account I have been asking them for 6 months to now to unblock is till blocked. They were saying that they aredy unblock one account and know I want them to unblock on other account they just playing games with me. They think I’m stupid and that they going to get away with stilling my money. They think I’m soo stupid that I’m not going to fund out what they did . What they did was that they copied the transactions and information from my other free wallet account and put it in the wallet account in question and this is funny after resetting the password on this bitcoin wallet the one I just downloaded on March 21 2023 wen it ask for my 4 digit pin code I put the pin that I had originally chosen when I created the bitcoin wallet and that it said it was wrong well I put the same pin and it went true they changed the Email address to tha same Email adress that I have for my other free wallet account . And they are traying to say that that’s the bitcoin wallet that I downloaded on March . But see it has the same transactions that my other wallet has but r they the ones that r STP this wallet didn’t have eany transaction’s or movement of eany kind it only hade 1 diposit that I made to this bitcoin wallet address of 2000 nothing else so if they think they going’ to take me as afoul they r wrong . This is the Email address that I use to create the bitcoin wallet from freewallet [protected]@gmail.com ID # 474505