FreightQuote.com
Reviews and Complaints

Freightquote provided a quote for shipping two coin-operated arcade machines cross country. Shipment was discussed with Freightquote and discussions by others with Freightquote were documented online. Arcades routine ship with classification code 100 or 125. Dimensions were provided by seller with 20 years experience (as the largest arcade auctioneer) palletizing games. Freightquote sent out the quote, with a total of $484 for this shipment from Frontline Carrier Systems. The Bill of Lading was specific to item, class, weight, size. Item was picked up and arrived two weeks later. Two weeks AFTER that I receive notification by email that an adjustment in the amount of $782.96 was being levied against my shipment, yes 2.5X the original amount ! Stated that the weight class and the dimensions were wrong. Hmm funny they had no issues except after the fact. Out of curiosity I re-quoted on Freightquote the same trip but assumed their claimed class, dimensions and weights. THE SAME CARRIER (Frontline) that picked up the shipment in June, quotes $767 TOTAL, not the $1267 I was charged. So lets go thru this: 1) All relevant shipment information was provided both to Freightquote and transmitted to their contractor Frontline 2) Having all the relevant information Freightquote approved and carrier dutifully picked it up without complaint 3) 2 weeks after dropoff later levy a 2X surcharge, saying I got it wrong on the BOL. Thats their story and they are sticking to it. Shame on Freightquote and Frontline for their highly deceptive practices. Avoid them. Stick with legit shippers like Fedex and DHL.

I was quoted ~$500 for a shipment of 1 pallet of stone from TN to AR. I estimated a weight of 3000 lbs for the order.

AFTER delivery, I was told my weight was over and I was being billed $2700 instead... an upcharge of > $2000! I was never warned I was going to be charged 5x the original estimate, I was never told the weight was off, just provided a lovely bill of $2700 and told "you accepted this in T&C's, deal with it."

I went and re-estimated the cost with the correct weight and the total cost should have been $700. I offered to pay an upcharge of $500, which would have been way more than the updated rates, but to no avail.

I highly recommend not shipping here, or, over estimating your weight and pay a few bucks up front to avoid thousands in price gouging after the fact!

A shipment to Colorado was charged to my CC (before shipping out!) for $293.40 for a US pallet 24" high. After delivery FreightQuote charged my CC for another $232.52. Bogus charges were: LTL Reclassification: $120.92, Inspection Fee: $15.00, Sort & Segregate: $96.60. Carrier was Central Transport. When contacted they said that the height of pallet was 47"! But no change in weight! Wait a second. ALL pallets in a truck occupy ONE space. They are never ever stacked so whether the height is 24" or 47" does not change anything especially since there is no charge for change of weight! This was the third time additional charges were added to our shipment with no justification whatsoever. I closed my account with them. Since then a new rep contacted me with numerous emails stating: "Will work with at costs!" Bogus!

HC Robinson (owner of the company) has sealed their scam with their lawyers, Their BOL states that you will accept ANY subsequent charges!

Stay away from this company!

Quite simply Freightquote.com is by far the worst company I have ever dealt with. The are dishonest as the day is long. They quoted 3 days for a shipment and 13 days later my shipment arrived. Then through the company they used "XPO" charged an extra price for taking more than 15 minute to unload one 200 lbs. pallet and further charges for not delivering to a business. At the address there where no less than six business operating out of that address. The extra charges were $162.50. If you want to burn money, these clowns will do it for. Don't trust them period. They are completely and utterly deplorable.

My order was supposed to be delivered to a FedEx nearby location Tuesday May 25th and never arrived. I cannot get anyone to help me and track the status of my shipment. Your website and customer service fail to help me at all. Website tracking hasn't been updated since 7 days ago. What is this?
I need someone to help me find my package
Pro#[protected]

Horrible experience. I had been using freightquote to haul the same loads from Florida to Washington State many times and always the same product. They were always pretty close to what they quoted me within a couple hundred dollars anyway. The last time I used them they they quoted me $2250 to haul this pallet load to me in Washington, I got the bill and it was $2750, I had to pay another $500 over what they quoted me. Thats not the bad part, two weeks later I get another bill from them for an additional $2000, yes two thousand dollars... The freight carrier that they used, XPO, changed the freight classification to a much more expensive classification. I called to tell them there must have been a terrible mistake, they shuffled me to many different people and I never could get an answer how or why that happened. Especially since I had a track record of the same product being shipped and always in the $1700 to $2300 dollar range. Nothing, no response from them and nobody would help, only passed me off to different people. I didnt pay the bill as I could not pass that extra $2000 on to my customer. They turned me into collections, filed a law suit against me for the additional money. Their attorney Timothy Fafinski never even read my return complaint, total incompetence on the part of freightquote and their corporate counsel. I had to settle with them out of court for and additional $1000. Please dont use freightquote, read the rest of the complaints from the Better Business Bureau, stay away from freightquote...

Terrible choice of freight transfer, they overcharged us $160 because we didn't have a dock, but we did have a dock, they relied on google maps to look at facility and they kept claiming our facility was Public Storage next door. There are many other freight companies to get quotes from I would suggest you use them instead of these people, names are Zachary & Jodi

Criminals and scam company. They quote you the cheapest so you go with them. Then they charge your credit card without your permission 3 weeks later saying they misquoted you and that you owe money.

I have reported them to bank of america. Bank of america says they are criminals and reimburses you.

Also, lets team up and sue them or get them shut down for good.

Report them to your state, their state, and the u.S government.

Go to the u.S. Justice department website, your states department, fbi fraud department, and many more.

Report them and build a record for these crooks.

I've booked several deliveries through this transport company. While the customer service is generally pretty good, it's important to be aware that their phones are usually not manned after hours or on weekends. This can be really annoying for example if you want to make last minute changes to a Monday morning delivery. I once raise this with them but they said that they currently only operate during business hours. Their pricing is pretty good on pallets and bulky items, but for small stuff you're better of using Australia Post.

Using the change on the weight (was added 100 lbs more) that I 1st provided (1, 617 lbs) to freightquote.com, inc,
They charge 1, 000.00 usd more for the variation from 1, 617 lbs to 1, 717 lbs, when I provided the original weight was 1, 616 lbs and they quote $1, 375.00 usd (which I paid with a credit card) for the transportation from montreal, canada to hidalgo, tx. I advise about the increase of weight and I Asked for the new quotation, never received the quote, they picked up the shipment and later they billed me $1, 034.00 usd (they had my credit card Information so they charge) for the increase of 100 lbs.

I can provide emails between zach ott (he works for freightquote.com, inc) and me.

Paid for delivery with Freightquote.com. Hired 2 laborers to assist with unloading the merchandise on the expected delivery date. When the end of the day arrived and the delivery was still pending, I called Freight Quote in inquire if the shipment was lost or delayed. The CS rep told me that the carrier reports the shipment is still an entire state away and the shipment will be delivered tomorrow.

Freightquote.com caused me to waste resources due to not notifying me that the shipment would be delayed. When I mentioned this to the CS rep, I was told that was the nature of the business. I have to disagree and when I am done with this shipment, I will never use their service again!

Buyer beware!

Contracted with Freightquote to ship a small pallet approximately 150miles in northern california. Both ship from and ship to address are commericial with loading docks and forklifts. Pallet dim., weight, class all were correct. Contract price was $137.86.

Approximately 3 weeks after delivery was charged an additional $145.00 on the credit card for noncommericial delivery with lift gate service.

Contacted the recipent and confirmed they unloaded with their forklift and confirmed their business license with the city and state.

Have disputed the additional charges with the credit card company and filed a complaint with the BBB.

We tried using Freight Quote on regular shipments we do for customer. The first 2 shipments were ok.. The succeeding shipments were horrible/. Freight Quote does not update tracking information and do not inform shipper or customer if there are delays or appointment pick-up &/or delivery are not made!.

They have no understanding of timeline, transit time, delivery commitment, customer service and account preservation/. They lure you through dirt cheap pricing and of course, comes the bad and unprofessional service:.

PLEASE DO NOT USE FREIGHT QUOTE'. FREIGHT QUOTE IS AN EMBARRASSMENT TO THE TRANSPORTATION & SERVICE INDUSTRY". Use Freight Quote and it'll guarantee that you will lose your customer.

Freightquote.com is very dishonest, they give you a quote, pick up your freight, deliver the freight and then 2 weeks later change the price and say it is not thier problem the class was put in wrong and had to be changed and carrier they used went up on the price. They said pay the quoted amount and we will talk to the carrier about the this. After we paid they said sorry nothing we can do and start with harassment calls from them and a collection company. No matter how many times you call they can never give a straight answer just that you will have to pay the new price. I find this very dishonest and will never use this company again and hope no one else will fall for this. Do not use a middle man only use well known freight comapnies.

Many other people have complained about Freightquote's domestic freight forwarding services, but their international service is equally shoddy. A first-time shipper, I engaged them to ship a container of used clothing to Kenya. They failed to arrange for any of the services required to import goods, including the universal one of fumigation to prevent insect infestation. They failed to provide the documentation the Kenya customs broker told them about. They assured me that the ship would arrive in mid-December 2010. It finally arrived at the end of January 2011. This caused major financial loss to me. Most maddening of all, they never returned my increasingly frantic phone calls and e-mails asking what was going on during this period, except for a snippy one-liner: "We are not responsible for shipping schedules." So incompetence + utter indifference to customer service = a company that no international shipper should even think about using.

I was using them for the convenience and promises for too long... Stays away from this reap off company. I was fooled into using them and end up paying twice for almost every shipment that went through. They give a good rate upfront and then unreasonably back charge on anything they can and even cannot. It may be a two inch for dimensions or 10 lb. for wait or change in class. Since this happens after the fact you cannot double check the weight or dimension. My favorite is class change: you give them correct description and they pick up the class, then they change the class and charge you up to Triple..!? of the original cost. Also, they charged twice for the same shipment on two separate occasions. Took long time to clear these situations… Crooks...!

Our company ships LTL on a daily basis. Freightquote.com does not perform as a professional group. They change delivery zip codes, weights add accessorial charges for basic stuff. On occasion, issues can be resolved through complaints, but who has time to complain on a constant basis. Generally, less than half of the quotes are actually billed at the price quoted. We have had the same customer service rep. for several years. Recently, I received a phone call from another customer service rep. to see what could be done to get more of our business. First shipment after that conversation and there were two out of four changes to BOL.

I have used Freightquote twice..they came highly recommended by two companies I do business with. First transaction...flawless, this last one however, an absolute nightmare.

What was supposed to be a 1 day transit and delivery time turned into over a week! They blamed everyone they could except for themselves! It was nothing but run arounds, excuses and false information! They were extremely unhelpful and offered little assistance in resolving the matter with my delivery...even told me there was nothing they could do.

I even paid for guaranteed delivery, which did not happen. The dishonesty from them was appalling. I also filed a complaint with them because the first rep that I dealt with used profanity with me!

As a medium sized company that ships via ups on a daily basis, the need for a freight delivery does come up for us. However, I can say, I will never use their service again. This is definitely a company to use at your own risk!

They even had the nerve to send me an invoice for the service...service I did not receive!