FYE’s earns a 4.0-star rating from 339 reviews, showing that the majority of entertainment shoppers are very satisfied with purchases.
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bait and switch fraud
This happened numerous times in the past and we have started looking elsewhere for our dvd/cd purchases...After walking inside FYE in the Altamonte Mall we were happy to see sale signs everywhere promising cd and dvds two for $10..so we searched through a discount bin and found two dvd's we really wanted..then we found another sale sign posted on a shelf that said two dvds for $12 so we picked out two more..we were ready to pay for our 4 dvds..however the final total did not match the sale prices..so we questioned the clerk and she said "one of the two movies from the bin wasn't included in the sale"..we asked why? and she said "a customer must have put it in the bin!" we pointed out there was other copies of that same movie in the bin all she would do was shrug her shoulders..needless to say we returned that one dvd..then she checked the other two dvds and we found we were charged full price for them..so we pointed out the sale sign on the shelf above where we found the dvds we wanted..she said "that sale only applies to certain priced dvds not all dvds on the shelf.." we pointed out those sale signs were posted all the way across the shelf..then she said "the sale only pertains to dvds or cds priced $4.99 and under" we checked the sign and sure enough in small print hidden by the top row of dvds it says "$4.99 and under cd/dvds used only!" We were soo mad at FYE for their bate and switch scam we declined to buy any dvds..instead we went to Walmart and found all four movies in their discount bin for $20..ie: 2 for $10..we also do our used dvd shopping at Blockbuster..we will never buy from FYE again they can't be trusted!
The complaint has been investigated and resolved to the customer’s satisfaction.
no respond & beware if you buy a gift card online
If you ever need to contact FYE customer service for something your purchased online you will just get there standard responds and that is it...no one will give you a personal response to your email complaints there isn't even a number to call them directly...I had to go to the store and demand they give me a number to call and talk to someone and I got the same run around with them...all they keep saying is that fye will get back to me in 3 to 5 days well that was over 2 weeks ago and no one ever contacted me...I purchased a 50 dollar gift card for my son last year and didn't know I had to activate a number and pin number that came with a separate piece of paper so it was thrown out, when my son went to use the card there was no money in the card so far I am out 50 dollars so buyer beware if you buy a gift card online make sure you activate the number the card came with or they won't put the money in the card...
The complaint has been investigated and resolved to the customer’s satisfaction.
Look I understand the employees have to try to sell certain things but one red haired girl with pericings ALWAYS starts being rude to me because I don't want to reserve a DVD or I don't want a magazine subscription. If that specific person is working I avoid going in the store. I fill like I'm a high school kid avoiding a bully. It's ridiculous...
I had purchased a movie Apocalypto and got it in today. But I found out that we need a region code. I was pretty upset. So there is no reason to keep this movie. I'd like to get a refund and return it.
Received a gift card for christmas through email, with pin number and tells the associate how to apply the pin number. The FYE websites states that it can be use in store or on line, guess what the store manager in Port Chester, NY store did not accept the gift card. Told me the corporative directive is not to honor the gift card, althought their web sites says something completely different.
FYE Reviews 0
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About FYE
Customers visiting FYE's website or physical stores can expect to find a range of products catering to various entertainment preferences. The company has a selection of popular and niche music albums across different genres, from rock and pop to hip-hop and country. Movie enthusiasts can browse through an array of films and TV series, while gamers can find titles for several gaming consoles.
FYE also taps into the market of pop culture merchandise, offering items like action figures, posters, and novelty gifts that appeal to fans of specific franchises and characters. The company periodically updates its inventory to include the latest releases and trends in the entertainment industry.
For those interested in selling or trading their used media, FYE provides options to do so, giving customers the opportunity to refresh their collections while also accessing second-hand products at reduced prices.
The company's services are designed to cater to a broad audience of entertainment consumers, with a focus on providing a variety of products that reflect current entertainment and pop culture interests.
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Overview of FYE complaint handling
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FYE Contacts
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FYE phone numbers+1 (877) 351-2131+1 (877) 351-2131Click up if you have successfully reached FYE by calling +1 (877) 351-2131 phone number 0 0 users reported that they have successfully reached FYE by calling +1 (877) 351-2131 phone number Click down if you have unsuccessfully reached FYE by calling +1 (877) 351-2131 phone number 0 0 users reported that they have UNsuccessfully reached FYE by calling +1 (877) 351-2131 phone numberCustomer Service+1 (866) 766-0251+1 (866) 766-0251Click up if you have successfully reached FYE by calling +1 (866) 766-0251 phone number 0 0 users reported that they have successfully reached FYE by calling +1 (866) 766-0251 phone number Click down if you have unsuccessfully reached FYE by calling +1 (866) 766-0251 phone number 0 0 users reported that they have UNsuccessfully reached FYE by calling +1 (866) 766-0251 phone numberSpanish Language+1 (877) 813-4977+1 (877) 813-4977Click up if you have successfully reached FYE by calling +1 (877) 813-4977 phone number 0 0 users reported that they have successfully reached FYE by calling +1 (877) 813-4977 phone number Click down if you have unsuccessfully reached FYE by calling +1 (877) 813-4977 phone number 0 0 users reported that they have UNsuccessfully reached FYE by calling +1 (877) 813-4977 phone numberMagazine Subscriptions+1 (800) 818-1941+1 (800) 818-1941Click up if you have successfully reached FYE by calling +1 (800) 818-1941 phone number 0 0 users reported that they have successfully reached FYE by calling +1 (800) 818-1941 phone number Click down if you have unsuccessfully reached FYE by calling +1 (800) 818-1941 phone number 0 0 users reported that they have UNsuccessfully reached FYE by calling +1 (800) 818-1941 phone number
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FYE emailscustomerservice@fye.com100%Confidence score: 100%Support
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FYE address1425 Central Avenue, Albany, New York, 12205, United States
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FYE social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 14, 2024
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You want to talk about a bait and switch at fye's? I bought a used DVD set of the Indiana Jones Trilogy at a fye's in Mesa, Arizona. I got home and saw that the "discs" were not DVDs at all, but in fact CD-Rs with cheaply printed paper labels made to look like the real DVDs, but it was easy to tell it was fake. I pop in one of the discs at it's a data disc of a bunch of pictures of matisse paintings! I drove RIGHT back to the store to return this; they eventually did accept the return but not without trying to corner me with technical hypothetical arguments that had no merit given the situation. Had they not taken it back it would have constituted as consumer fraud. Last time I deal with fye's.
haha block buster closed and wallmart has no selection and edited cds, hollywood video closed up, best buy only sells new cds, virgin records is belly up tooo ... FYE is the only one left standing seems like enough peopel can read the signs well enough to keep them up and running, FYE in the Altamonte Mall is up and running and one of the best $ making FYES in FL!
Sam Goody uses the same pricing tactics and the same discount card.