Gallagher Bassett Services
Reviews and Complaints

Hurt at work, went to company Doc, all was okay until they saw I was hurt. Gallagher and Bassett take over, Windy the adjuster poses as a doctor for first call until I caught her. She got upset when she found out the Comp doctor referred me to a surgeon, then said she would deny it if I went, I said I am going, she sent a Nurse Case Worker that did not show, the doctor saw my injury said surgery on the spot, then the case worker calls and spent time calling and sending stuff to the doctor, bringing up that I had a gallbladder surgery 6 years ago? Everything. The whole group lies. Then they stall until they file so you have to change the type of lawyer you are getting. The way its worded also leaves the Company you work for open for responsibility when the company does not deny that the accident happened, but Gallagher and Bassett does.
Never thought I would see so many people work hard to lie.

This is a copy of my letter to your company, I believe this shows the incompetence with which my claim was dealt with. It took 3 months for me to receive the cheque after we all agreed on the settlement.

Gallagher Bassett International Ltd 20 Bracken Drive.
GBUK-CHELMSFORD Chigwell.
HALFORD HOUSE Essex.
2 COVAL LANE IG7 5RF.
CHELMSFORD
ESSEX
CM1 1TD

Your Ref: [protected]-GD-01

12th April 2019

Dear sirs
I write in reference to the above claim which was settled by cheque dated 19-MAR-19.

Unfortunately due to your company I have lost out to the sum of £218.75.
This is due to a price increase by Waltham Forest Council for an application for a drop curb to
be installed at Victoria Road and due to the delay in payment from you I missed the three month
deadline.

The time scale of events are as follows:

1. The damage was inspected and assessed by Mr Carpenter of Questgates Ltd and damages agreed
on 04-JAN-19.

2. The Form of Discharge was signed and returned to Questgates Ltd 06-JAN-19.

3. I contacted Mr Carpenter several times requesting where the cheque was and he advised me
he was chasing it.

4. I rang your office the end of February and was advised a cheque was in process which was not received.
I rang again and given the same advice.

5. Eventually I rang on 18-MAR-19 and was advised that two cheques had been sent to Victoria Road
when you had been clearly instructed to send them to my address which was given to you on 06-JUNE-18
in an email to Gaby Andrews.

I made application for the drop curb directly after the Form of Discharge was sent to Questgates Ltd as
I was advised payment from you may take up to three weeks and that allowed me plenty of time within the three month time frame.

I therefore hold your company responsible for my loss and would appreciate recompense by return.

Yours faithfully

Roger Longman

I have contacted WFBC and they have referred to your complaints department.

So the mission statement of GB is to put the needs of their clients first.
Well, I had a very lazy, unhelpful, deceptive, unprofessional and sneaky employee by the name of Jami assigned to my case.
First, it took her two months to calls, which only came after complaining to Jetty about not getting back no reply.
Then she claimed she had to talk to maintenance, then property manager.She promised to call that first week in January, 2019.Again, she never called back.
And in between last year, 2018 till January when she does call once or twice, she'll hang up before I could take the call.
Her excuse, the phone never rang.So I sent her a very shrewd email week of 2/18/19, where she defended her actions and was going to let me know her decision, one way or the other.
Well, I advised her to send an email because she has never been a straight forward person.
She calls, today, 2/22/19, that my claim was denied based on some clause in my rental policy.
She never made any attempt to request pictures or send anyone out or ask..All her decision making was from the comfort of her office.
Personal belongings are protected and because she was a very dishonest person from the beginning, I want this whole claim investigated.
If not, I will file a lawsuit against both GB and Jetty.

I was contacted today at home in regards to a claim placed by my wife through her work place. First off, GB was specifically told to call her work place and shouldn't have had her home phone in the first place. Secondly, after fully identifying myself, the GB person would not identify herself properly. Thirdly, she was evasive about what the call was in reference to and persisted in asking for further information about my wife. Lastly, after hanging up on the person, I called GB back to speak to her supervisor who was just as rude and useless. Customers would be better off with any other provider other than Gallagher Bassett.

I made a claim against Steak & Shake and these were the folks they hired to carry out their investigation.

Right off the back, Lucas Stepp gave all the assurances of an impartial investigation, but then tired intimidation tactics such as questioning why I waited two weeks to report my incident when I had actually reported it the Monday morning after the Friday evening of the incident. He then asked me to provide information that the location of the incident had. He even asked me to return for photos, which I did.

I suppose they decided to push my case on some intern because I received a call from some young woman that basically told me that they found that Steak & Shake was not in fault. When I asked if she saw the video of the incident, she stumbled and told me that there was no incident. So I asked her if she looked at the video and she replied that the incident did not even happened. It was at that moment of that blatant lie that i knew the calibour of this company and that they were willing to outright lie and forsake honour for the price of an iphone.

It comes to no surprise that both clients, employees, and investigate individuals have qualms with their dealings with Gallagher Bassett Services. They are morally irreprehensible and lacking in class or taste.

It has been two years since the date of my injury and I have been jumping through hoops to collect my claim money and still have not been reimbursed for my loss of wages. I have gone to the doctors that were offered to me for the examination and care of my injury. I have attended court appointments and spoken to multiple lawyers who manage my case proceedings. The results are unsatisfactory at best. I'd like to move forward and speed this process up immediately. I'm tired of being pushed to the side. I want what I deserved in payment for the time I have been out of work and payment for the pain and suffering caused by this incident. My family life has suffered greatly due to financial stress and loss of wages. This has gone on for too long and I'm at my limit. I want to file a complaint against all the parties involved who have not properly assisted me with getting my case completed in a timely manner even though I have made it very clear many times that I struggle with communication skills to explain myself professionally and need a translator fluent in both English and Spanish. I'm also illiterate and have to ask my family to read and write for filling out my forms and when I get letters pertaining to my case. I have not received a proper education in electronic email communication so my family helps me with that form of communication too. This process is confusing for me and that is the main reason my case is being overlooked and lagging on. This is where I must draw the line.

I had taken my car into a repair shop for an oil change.
I was contacted by the shop telling me O'reilly auto parts truck was making a delivery and backed into my car as it was parked
in their lot. I would be given all their info and police report when i pickup my car. I got all info and called the third party company
O'reilly auto parts use to deal with insurance claims. This company was Gallagher Bassett. I was given a claim number and told an adjuster would be calling me. The claims adjuster came
out and wrote up the claim. I was then contacted by Ashlee Goslik from Gallagher Bassett saying they would send a check for the amount the adjuster said. I told her I do not want a check I want my car fixed back to the way it was before it was hit. She said this is the way they do it and have not had a problem in a snide tone. She said when you decide where to get it fixed and they have parts call to setup a rental it should only take a day or so. I then informed her my car was hit in a lot and I was not even there so I want my car fixed and a rental and it will cost what it cost and I would have a rental as long as it is in the shop I have no fault in this. She then informs me this was an accident as if because the O'rilley driver did not do it on purpose they are doing me a favor even fixing it. I went on my own to get some estimates just so I have an idea what I am looking at. They were both over what the check they were sending was going to be. The place I chose said bring the check and they would deal with the adjustor as they may have even more damage under the bumper. Two weeks later all the parts are in the Repair shop said they had to call and call call Gallagher Bassett to get copy of appraisal as they wanted to be proactive and not have to wait for it to come in mail. I also check with enterprise as they work with the repair shop on setting up cars. They had been calling for days to setup car as all parts are in and I am scheduled to drop off car monday after work . I finally get ahold of a Pat with Gallagher and she was very helpful and setup car for me. I dropped off my car monday after work and pickup rental car. I get a call Tuesday morning again from Ashlee telling me they did not start on my car until tuesday so they will not pay for my rental from Monday evening through tuesday morning. I again told her I can not take off work to drop off my car. I work long hours and leave very early and just get off in time to drop off, Why should I have to be put out when I have no fault in this. Again she says in her snide way "that is why it is called an accident." I am taking from This that Gallagher Bassett does not feel they need to pay unless their client calls in and fills out an I did this on purpose report. I did not even know those report exist. But according to her If it is an accident you are fortunate they even deal with you. This was the point I had it. I said I am over this
S---. I admit not profession on my part but a person can only be treated so bad so long for no reason and I was there. She then said you cussed at me this call is over and hung up on me. I decided at this time it was time to call O'reilly auto parts as this company is not worth my time and effort to deal with. As I am doing this I get a call from Enterprise saying Ashlee with Gallagher basset had sent over paperwork that my rental is over and I need to return to call today as my car is done. I had not even heard from church brothers so I call and ask if anyone informed Gallagher my car was done and they said
absolutely not it would be thursday at the earliest they still have more damage behind bumper. This was her unprofessional way to show her so called Power to put me in my place. I did get ahold of O'rilley executives and they got the car rental taken care of for now. I have also looked up this company have discovered I am not the only one that has pro lems dealing with this company they have a negative rate It is really sad when you cant just have something fixed the way it was have a rental car and get your car back without all the hassle and activation

A Costco truck backed into a bollard and gate at a Glasser-Schwartz Investments property on December 16th, 2016. Glasser-Schwartz was notified by a tenant at the property and was sent pictures of a broken bollard. The Costco driver reported that he hit the bollard to Gallagher Bassett. When Glasser-Schwartz employees went to the scene later that day, they also discovered the gate had been damaged (which was not previously disclosed by the Costco driver nor our tenant). When we reported the damaged gate to Gallagher Basset, they claimed the driver did not hit the gate, even though the gate was too close to the bollard for the truck to avoid hitting and the link that kept the chain intact was later discovered on the floor. A break in occurred because of the damaged link keeping the chain and gate functioning, which we included in our claim but understand now that they cannot reimburse us for the damages from that. We gathered all of the information regarding the accident, albeit in a less than timely manner since it was the holidays, and sent it over to Gallagher Basset. We made small error in the timeline, that did not affect the value of the damage, and Gallagher Basset used that to justify not paying for the gate. Gallagher Basset repeatedly claimed they did not hit the gate, even though they never had an assessor look at the damage and only had their driver (who has motive to keep the damages at a minimum) make a report. They are operating in Illinois and claim to not have the ability to send anyone out to assess damages (even though they have three offices within Southern California. That means they have two sources of information for the damages for this claim, their driver and us. They don't believe our claims, even though we sent documents and pictures showing the damages and work done and refuse to pay for the gate. They are only paying for the bollard. They are leaving us with $150 bill, wasted hours of our work days assessing the damages and refusing our claims, and were incredibly rude and accusatory through the entire process. Frankly, if they aren't going to believe the claims of those affected, they should get out there and assess the damage themselves. They can't have it both ways where they claim they can't do any field work and then disregard the field work of the party they forced the work onto in the first place, especially if they are going to then fight over small amounts of money ($150) to save their clients money and keep their business. In conclusion, Gallagher Bassett represented a company that caused damage to our property, forced the labor surrounding the claim onto us, challenged us every step of the claim, accused us of trying to exploit the situation, and then left us with a bill to pay. This is not how a company should operate but they have incentive to do so as a "third party adminstrator" for Costco. They are saving money for a large corporation by ripping off a small business, that has very little recourse that makes sense monetarily other than small claims court (which eats away at our time available to handle important business matters). We are all as individuals, and as a company, members of Costco and have been treated very fairly up until this point. Gallagher Basset does not represent the goodwill and fair dealings that Costco is known for. We believe it would be in your best interest to find another insurance provider, one that better aligns with the sterling reputation for customer service and fair treatment Costco has worked so hard to maintain. We have already filed a complaint with the California Insurance Bureau and small claims court. Thank you and we hope Costco takes the necessary steps to resolve the issue fairly.

Hello my name is Tience Anderson claim# [protected]-WC-01. On Feb 14, 2017 I contacted my claims adjuster Sheila Klimczak at the number that I normally contact her on [protected]. A representative named Carrie Dixon answered the phone and informed me Sheila no longer worked for the company. I asked would she happen to know who my claims adjuster would be? Carrie seemed annoyed and was extremely rude I requested to speak to someone else who could help me due to the fact I didnt like her terribly attitude. Carrie then preceded to hang up on me I called her back and Carrie hung on me a second time. I couldn't believe the rude and unprofessional behavior that was coming from an employee at Gallagher Bassett. I contacted the Alsip office and they put me in contact with the Branch Manger Bronwyn Cossman who assured me that she would speak with Carrie and she would give me a call back once she spoke with Carrie about her rudeness. Bronwyn Cossman called me Feb 15, 2017 at 9:28am to ask me what number did I call on because the call log didnt show my cell phone number. I explained to Bronwyn I called the [protected] from my landline phone not my cellular phone. Bronwyn then preceded to say ok let me check the caller log for that number. Bronwyn assured me once she handled the issue she would call me back and of course she did no such thing. Bronwyn called me to ask about a telephone number but NEVER even mentioned she had spoken to Carrie Dixon the employee that hung up on me TWICE. Is this the type of service you provide to your clients? Not only was I let down once I was let down twice.

I have been under a workman's comp claim since June of 2016, and it is now days away from 01/01/17. Everything has been so slow, but I will give them the benefit of the doubt and say that it is more of the system and not them. However, when it comes to getting a check to me on time, they totally suck, no sugar coating it, they suck. Twice the check was lost in the mail, reallly?
Once they just apparently had just forgotten to mail it? The other times, the checks might arrive anywhere between Monday and Saturday. I am currently waiting on a check that should have been here 4 days ago. If they could just cut the checks a day earlier it would make a world of difference, but of course they will not do that. Now most checks do arrive on time, but the uncertainty of the arrival time makes it very hard, and everything one is running late I cant help but to wonder if it was lost in the mail again.

I have hired an attorney to represent me just for this reason. Their first check was 3 weeks late, so right away I knew I needed legal help. I urge everyone dealing with Gallagher and Basset to seek legal help.

These people are trained liars and scammers. You are directed toward them for a claim and in return you will never be able tostate your case. The worker or the consumer gven the situation will never have their rights protected. Their sole job is to protect their client and you mea nothing to them whatsoever. Even though you are the injured party, they are protecting their client of losse no matter how small. I spoke wiith a Joni and a Suzann and both of them are trained to deceive the individual making the claim. Therefore, you will be constantly mislead and give false hope and things you were promised in the beginning will be denied. You will come out empty handed and still with the injuries you had when you stepped in. Only the creator can help bring justice when people have lied to you as such.

We had an outbreak of bedbugs in one of our four bedrooms. We hired Gallagher Bassett International to make cleaning. This company is awful. After cleaning we spent hours getting flooring quotes and costs to replace the affected furniture.

I have had to deal with this company for over eight years theyre my employers Workmen's Comp. insurance company and they have done nothing to help all of This time except screw me over to deny benefits stop paying whenever they chose to deny medicine appointments surgeries help with absolutely nothing They never answer the phone they take months to respond to questions they do not know how to run a business here Or take in consideration the people that they are dealing with are hurt sick disabled and this is why they were hired to handle this not postpone whatever they damn well please they think they are god I was 21 when I got hurt Six weeks pregnant with my child my second child this place sends me to the doctors and they say they did x-rays still in my Workmen's Comp. case reporte it said that they did x-rays every time I ask for the x-rays they say they didnt do x-rays will they stated I was able to go back to work and was due to my pregnancy I had back pain come on I was six weeks not six months pregnant lets be real I already had to move back with my parents lost my home and car and had to apply for public assistance first time in my life embrassing and degrading I worked my butt off since I was 15 years old to later get hurt and receive aide rediculous so please stay away

ran across the most hateful woman by the name of Suzann at this company. Prior to that I had spoken to a woman name Joni. They transferred my case to this Suzann woman and that is when the evilness began. This woman is hateful, unproffesional and harrased me and my familly. She denied our insurance claim and refused to release the contents of the tainted object that was in our pasta sauce at Fazoli's Restaurant. I am more concerned with the fact that this woman is pure evil and hateful than not getting an answer to my claim. To top it off we were never reimbursed for the food that was overly priced and of poor quality. But to be threatened by this insurance claim employee and to be treated less than human sickens me. She did everything she could to make my family feel worthless. I will never deal with Fazoli's ever again all because of this hateful Suzann woman at Gallagher & Bassett. I received a nasty letter from her in the mail which was a slap in my family's face. My disabled mother and small child were ill and she denied all claims. She tried to threaten that she would take us to court for slander if we tried to do anything about the foreign object that was found in our food. It is their fault but they tried to claim zero responsibility. They refused to top send us a copy of the report from the forensics lab that tested the foreign object also. They said they were not obligated to inform us what it was. I mean who is to say they even really sent it in to the lab. they could be lying to us about it. This company is pure EVIL.

I ran across the most hateful woman by the name of Suzann at this company. Prior to that I had spoken to a woman name Joni. They transferred my case to this Suzann woman and that is when the evilness began. This woman is hateful, unproffesional and harrased me and my familly. She denied our insurance claim and refused to release the contents of the tainted object that was in our pasta sauce at Fazoli's Restaurant. I am more concerned with the fact that this woman is pure evil and hateful than not getting an answer to my claim. To top it off we were never reimbursed for the food that was overly priced and of poor quality. But to be threatened by this insurance claim employee and to be treated less than human sickens me. She did everything she could to make my family feel worthless. I will never deal with Fazoli's ever again all because of this hateful Suzann woman at Gallagher & Bassett. I received a nasty letter from her in the mail which was a slap in my family's face. My disabled mother and small child were ill and she denied all claims. She tried to threaten that she would take us to court for slander if we tried to do anything about the foreign object that was found in our food. It is their fault but they tried to claim zero responsibility. They refused to top send us a copy of the report from the forensics lab that tested the foreign object also. They said they were not obligated to inform us what it was. I mean who is to say they even really sent it in to the lab. they could be lying to us about it. This company is pure EVIL.

was injured at work and claims adjuster has made us go to court and get everything court ordered. i had mri done two weeks after injury and showed torn rotator cuff, but they insisted it was tendonitis. they convinced dr treating to change his story numerous times. i almost lost my vehicle, home and everything i own because the claims adjuster had a stick up her butt. i just hope when i take her, her company and the dr to court they remember they left me out in the cold for damn near a year before i had surgery and it is taking forever to heal. if they did this to me who knows how many were before me. i will no doubt make an example out of these people, i will not rest till they lose their job and see how it feels to lose everything

I was contacted by Gallagher Bassett Services, Inc. in regards to an incident I had at the McDonald's in Lake Buena Vista, FL where they ruined my digital camera while I was on vacation at Disney from Idaho. They asked me to get a quote for service or replacement of my camera, which I did. They then contacted me telling me that the McDonald's where this occurred had no recollection of the incident and they weren't going to do anything about it. This is after the owner of the McDonald's where this happened had contacted their insurance company (Gallagher Bassett) to report the issue. The person I spoke with is Patrick.

Gallagher Bassett provides a service, in fact many services. I think they make their money out of what many would call a "Run araound" Statements like let me help you, and it will take time, , but then play the game of never returning the call, saying it is out of my hands and putting it back to the company that hired them only to hear that the company has no control over the decision to pay or not to pay it is the insurane company Gallagher Bassett. Which bb y the way is not a true statement, the state does not show them as an Insurance company, the state only shows them as a third party adjuster... What a scam... My ordeal comes from Holiday Inn, , , I left my room at about 7:30 am and returned at abou 4PM to see a door wedged open... I went to the front desk and a employee and I returned to find a room open and am I pad gone. A statement from the maintence person says the lock showed only one entry and that was House keeping... Hmmm all those hours and no one else except the door was wedged and open a length of time? Ipad gone but Gallagher Bassett wants to play games. Tey wont return calls, and they act as if they dont wnat to settle this... MY sugestion is DONT STAY AT HOLIDAY INN and you wont have to deal with these JERKS