Gallagher Bassett Services
Reviews and Complaints

Hello I'm having the same thing happening to me, I've had 2 surgeries on my ankle and still hasn't gotten any better so i went back to the othropedit that done my previous surgeries said i need a third one to fuse my joint and clean catrlige out of my ankle and Gallagher Bassett is refusing to pay and now they sending me to see an independent Dr. on the 28th of this Month for they don't have to pay for anything and my Dr. said that that i need the surgery so what kind of crap is G.B. trying to do? Make people suffer that's not right at all. They should my pain and what i'm going through with my ankle on a daily bases...

hi i had and have actually and ongoing case with this insurance company. I hurt my neck at work last fall. They took three months to finally approve PT then sent me to a doctor who didnt even look at the MRI sent by the preovious doctor. The first doctor told me I had an unstable neck from a C 5-6 herniation and put in a referral. The doctor said Oh is Muscular skeletal gt a better attitude go back to work. So I asked for a second opinion. The second surgeon said sure it s surgical she needs it. They denied the claim, They GB sent me to another surgeon for another independant opinion. He agreed with MD 1 and #3 I needed surgery but still GB said no. They then hired a PI to follow me around day and night. However they only submitted film of the one day I had the nerve to actually take medicine so I could function in hopes of getting the MD to change their opinions. However I looked up Florida law and this type of thing is illegal to do pursuant to 440.10 comp regulation. You cannot make statements to pursuage or convince or discolor evidence in hopes of denying a claim. If any of you are still reading this blog please reply here as If I can prove that this is a normal behavior and the normal status of how they handle claims, which it seems from reading here above that it is then this is just their attempt to get out of paying claims . ( a big no no ) I even have a statement from the adjuster in an email saying my doctor directs my care not me. ( aparently she doesnt even follow her own rules as the doctors x 3 say I need surgery and still denying the claim. According the the patients bill of rights ( Federal Law - Which superceeds State stautes), Section iV of the Federal patients bil of righs states ( I have copied it direct from the site) IV. Participation in Treatment Decisions
Consumers have the right and responsibility to fully participate in all decisions related to their health care. Consumers who are unable to fully participate in treatment decisions have the right to be represented by parents, guardians, family members, or other conservators. ( Quote obtained from http://www.opm.gov/insure/health/reference/billrights.asp ). We need to stop this behavior of insurance companies, while I under stand that there is alot of fraud in these areas, that sould be a risk of doing business, if they dont want the risk they should not sell the insurance. If the company I worked for paid the premiums for coverage it is their job to satisfy the claim. So by trying to not pay the claims made by an employee I think this constitutes some breach of contract. But that would be their fight. I just want this to be over get my surgery and move on with my life. There is a board who investigates these problems in every state. I am curious if anyone has sent a complaint to the state about Gallagher Basset. And if so what were the findings?
1ltallen

I was dealing with Mr. Andrew Mc Intel at the company about Born Fishing food poisoning me. Mr. Andrews stated that they will send me my hospital check once my insurance paid for my bill. I been calling him for a week straight no answer I been leaving voice mails still no return calls. They are so unprofessional. I advise no one not to deal with them.

I was injured at work on 3/20/2009. My daughter came to stay with me for 2 weeks as I had fractured my R ankle and L shoulder. (driving foot and dominant hand)
When my daughter had to return home, I called the adjuster and asked about cab vouchers for transportation to and from doctor appointments.
I was told that I 'could take the bus'.
GB has twice denied a bone stimulator recommended by the orthopaedic surgeon.
Now they are denying additional physical therapy - after only 18 visits.
My employer has been very supportive and as helpful as possible.
The Worker's Comp system in CA drives the employee to seek legal counsel, thus increasing costs and prolonging claims.

I had the same thing happen to me at a Firestone dealer. I received a coupon in the mail for a free oil change and like a dummy I took advantage of it. My Hyundai Tucson needed a whole new engine and the cost was well over $10, 000. I did not have to deal with Gallagher Basset in that context though.
I went to a concert at Chastain Park in Atlanta and fell over the first row and down into the pit area. They had no marking or rope at the time. I am dealing with Gallager Bassett now.
They never return my phone calls. They spelled my last name wrong on the paperwork and they are trying to settle for a ridiculously low amount. So I understand what you are going through. I wish us both luck and thanks for going public with your saga.

J. Patrick Gallagher Jr. only owns 1% of the company and is worth at least 15.7 million.

https://wallmine.com/people/12821/j-patrick-jr-gallagher

As a company they will lead you along then shaft you no matter how legitimate a claim you have. Their job is too save the company they are employed by money, in this case it was Veolia. They are pirates!

why Don’t you just go back to work? Sounds like you are capable if you can sit around and write these emails?

Sounds like you all are super educated! Likely you all were denied.

I currently am dealing with Gallagher Bassett for a work related claim. the Adjuster has been changed like 3-4 times since November twice in one week. Not one of my concerns have been addressed they cancelled scheduled treatment to do and IME. Then argued whether I called and left messages for the adjuster. I was ultimately told I was not communicating with them when in that week had been in constant contact with a case manager who took over a month to reach me although the Dr she scheduled an appt with had no problem reaching me and I didn't give them my contact number. they schedule appts and tell you after the fact then get upset when you have to reschedule. and apparently 2 weeks is not sufficient enough time to have to reschedule an appt that was schedule for 3 weeks away so yes I to feel that their Adjusters treat you like you are an idiot and a liar and like you are an inconvenience to their daily existence.

MY COMPLAINT WAS REMOVED about these loser in CONNECTICUT.
WHY WAS IT TAKEN DOWN?

How to make them pay your bills, they lie. They settle your case with open medical and then come up with every possible reason as to why they should not pay. The attorneys get paid but they do not care about the hurt employee they care about saving a buck or just not doing anything. How can you make them do what the court orders states they are suppose together. Has anyone gathered together and tried to sue them for the harassment and treatment they respond to all clients.

I agree Gallagher Bassett, especially the Oak Brook Terrace office are rude and unprofessional. They actually appeared to know little about their own business. I can't understand how people like this can be employed at a customer service level. Stay away if you can!

Their dodgy antics are also known in Australia too, I cannot believe that the Australian government would employ such crooks they have scammed the worker the employer and the government compensation authorities that employ them to ### their workers compensation claims, I personally have had to take legal action against them and it has been 2 years. WARNING do not bother applying for workers comp you will be more damaged than when you first reported your injury. GB's fat cats at the top are, the only winners in this global scam.

You can take them to department of workers compensation your self, and it doesn't cost you a dime .The judge has an obligation to make sure you don't get screwed by GB. Their attourney costs them about 300 an hour and a half a day in court (1200). You will love it when their lawyer beggs you not to go to trial... labor code CA 5814 is intentional delay and will cost them thousands in fines if you push the issue to trial. It becomes very easy to win when you have your doctors request and a fax confirmation. They have no legal excuse for not granting your doctors request for your treatment. Their lawyer will try to intimidate, bully, and manipulate you. This is normal . The day of the trial their lawyer will catch you in the hallway and purpose a buy out instead of going to trial . You will then ask for ten thousand dollars. The judge will fine them much more, don't forget your are dealing with a multibillion dollar company. These guys are ### and need to pay...brianjones196932@yahoo.com

they r horrible. i have three herniated discs from a work injury. today i got the run around so i couldnt get my medication so who knows how bad im gonna feel going cold turkey this weekend. i hate this company n i am being forced to get a lawyer. all i wanted is treatment but all i get is [censor] in my face by these [censor]s. latia wallace has screwed me so many times we should have kids. i have been more than polite and patient but they really took me through the ringer this time. all they needed to do was fax one paper yesterday, or at least today, but now im out of meds and have no doctor to see. im so lost, scared, and confused. if anyone can give me some pointers and help on how i should b working this out please tell me. everything was not great but going ok til now. who should i call at this company to go above my case worker? is there any easier way to get things done?

I would be very interesting in knowing if you do have the right to legal action against Gallagher & Bassett for dragging there feet and freezing up your injury by ignoring your medical treatment and causing further damage, I have been done the same way by them, and if you didn't know there claims are there the third party involved in your injury, they are hired to save costs, to your company and are a risk management company, which I currently became aware of. Please keep the forum informed, alot of people have been further injured because of Gallagher & Bassett ! Thanks! Susananne

I too have had a bad, a rental van experince with Galligar Bassett, they have such unprofessional adjusters it's a shame. I was hurt on a bus that my company provided for me to ride in only to find out the seat wasn't secure. I was thrown to the back of the van, I suffered a upper/lower back injury. They rushed me to their doctor right away to be looked at that I have no problem with I just wish they felt our pain. This too shall pass.

did you get a lawyer, most lawyers work pro-bono. I am going through the same thing right now. I have 2 herniated discs in my lower back and I hired a lawyer right away for this. The employer that I was working for was a little shady, so I could only imagine how the insurance companies that they hire were going to be. My lawyer cant even get an answer out of them, so he filed a hearing claiming "bad faith". most insurance companies dont want to be called to a hearing on bad faith, it doesnt look good for them. what a coincidence, its gallagher basset also.

Yes waiting on payment was awarded 45000 settlement but in partial payments in timely matter there not holding up to sending out my payments was injured in 2023 rotator cuff had sugery arm still not a 100 percent but I manage I also have workers comp lawyer they only say there waiting for response from adjuster and attorney

Adjuster Mabelette Balermack is horribly unprofessional, lazy, incompetent and extremely rude. She forwards calls to voicemail and never responds then lies about it when called out. She needs to be investigated and fired.

This insurance company has nothing be bad faith lawsuits against them seems 2000 shows how evil this company is to worker’s it’s disgusting

They will not let me get approval to see a physical therapist.

Called the and the account manager multiple times.

here is how I deal with GB---just "carpet bomb" them with emails. If you go onto Google and search 'Branch Matrix' it pops right up. CC as many VP's and Area VP's as you see. Also the branch manager is always at extension 201.

Some important people to copy on your email can also be found by searching "executives" at the Arthur J Gallagher Co (Itasca IL) and copy them too.

For the BEST afffect send the email to your adjuster and BLIND CARBON COPY everyone else.