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1.4 12 Reviews 26 Complaints
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GameHouse Complaints 26

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J
6:39 am EST
Verified customer This complaint was posted by a verified customer. Learn more

GameHouse game not working

Yesterday the 6th Feburary in Australia. I purchased the game Delicious Emily's Mom versus Dads. I keep getting a message saying "loadLibrary failed with error 1114: A dynamic link library (DLL) initialization routine failed." Research on this error has not been good, what I have found, they talk about a virsus. I hope this is not the case, as I do like playing games that wildtanget have and would hate to have to stop. Please advise how to get the game I have paid for working.
Thank you.

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J
11:40 am EDT
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GameHouse gamehouse - delicious emily's miracle of life game

I purchased a game about a month ago and it hasn't worked from day 1! I have been purchasing this game series for years and this is the first time I have been told that I may not be able to play or own this game! I had to download a bunch of stuff and they said if it still won't work, then I won't be able to play it because it's not compatible with my PC!

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M
4:10 am EDT

GameHouse Stay away from Gamehouse!

I have paid for a game and purchased it from this website Gamehouse. Game did not work and I wasn't able to open it. Contacted Gamehouse customer service and they said that was a bug and that they were already fixing it.
Well, they never fixed anything. I asked for a refund and they agreed but I actually never received anything. Very dishonest and unprofessional company, I would not recommend them to anyone! Stay away from Gamehouse!

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R
9:33 pm EDT
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GameHouse deceptive practices and poor support

Do not buy games from the Game house site. They have very poor customer service and once you have purchased a game they will keep telling you that you need to reinstall the game you have bought but then won't let you install it. Even though you own the game they only allow you three downloads of the game. If you have a problem with your PC or have to reinstall the game you are just out your money and they will not respond to your requests. GameHouse is a very poor place to purchase a game on line.

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GrietaMeyer
ZA
Feb 20, 2012 3:21 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I bought games from Game House this morning 20 February 2012. Amounts was deducted from my credit card, but I did not get confirmations of the orders, payments or shipping details. On my cellphone, the amount of R7.75 was deducted TWICE and an amount of R61.88 was deducted by RN *real.com online.
Would you please investigate the matter.

With thanks
J M Meyer (Grieta)
griet.m14@gmail.com
[protected]

ComplaintsBoard
A
6:41 am EDT

GameHouse I purchased a game that won't open

I purchased a game that won't open. After trying all the suggestions on the Help page to no avail, I emailed my issue. I received a pat/scripted response sending me to the Help page (I mentioned in my email that I already tried everything). In addition, the suggestions were for Windows and I indicated in my email that I have a Mac. They also suggested calling or using live chat without providing a telephone number or where to find live chat, however, nowhere on the webpage can I find either. VERY poor customer service.

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rogerdb
Pocatello, US
Mar 03, 2014 8:51 pm EST
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Whatever you do don't ever purchase anything from this site they are scam artists. The only way to contact them is extremely difficult and they take forever to reply and then it is a form letter that doesn't even pertain to the problem. After you buy a game you can only reinstall the game 3 times no matter what the problem may be. They disconnect the games on a regular basis and then you are out your money. When they finally responded Microsoft sent a warning on the email to be very cautious and not open the email because they failed their fraud detection test as an unreputable company.

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mpswinney
LaGrange, US
Jan 29, 2012 12:20 am EST

When I recieve my American Express statement there was a charge on it from RN* GAMEHOUSE.COM FUSUBSCRIPTION -----subscripton [protected] for the amount of $19.99 that I never made or gave them the authorization to do.

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Realdancingmoon
Sayre, US
Mar 04, 2015 5:14 pm EST

I bought Chuzzle Deluxe, but it won't load, even after trying everything they suggested. I finally asked for a refund, but after almost 3 weeks, no refund! Now they won't even answer e-mails. They are thieves!

Ramelle
Ramelle
Weed, US
Jan 29, 2012 12:30 am EST
Verified customer This complaint was posted by a verified customer. Learn more

That is a Seattle Washington area code. Contact them and try to clear it up . Dispute the charge with your bank if you have to.

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B
9:56 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

GameHouse scam

Unauthorized credit card charges. I looked at this site, the games would not even load and the next thing I know I have a monthly charge on my credit card. I called to have the charges refunded, the rep said she would issue the credit and no more charges would occur. The following month another monthly charge. This time they tried to tell me they could only refund me a one time couteous charge of one month. After a bit of conversation, she went to her "supervisor" and then said they will refund me both charges. We shall see what happens next month. This place is running scam. Beware!

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Update by BJC91982
Jan 31, 2011 9:58 pm EST

Just realized that google is running an ad on this site for gamehouse.com DO NOT TRY!

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mjlis
US
Apr 08, 2024 2:12 am EDT

No live people!

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sylvai
Arlington, US
Oct 11, 2023 1:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have been trying to play. Watch Makers solitaire. I have gotten no assistance to fix the problem I am having to play the game. I can only play to level 80 and no further. Please help. This has been going on for weeks. What can I expect

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Grace Ann Hayes
US
Nov 12, 2022 5:56 am EST

over the last five months your company has taking over 300. dollars from my account .i'm suing your company and you know you did it becuse you closed my account before i did .someone added a 0 each time to the 11.66 to made it 101.66 i want my money back in my account grace hayes ,[protected]

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Linda Wharton
US
Jun 17, 2019 1:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am on level 54 of this game and everytime I try to get past the level, it freezes up on me so something needs to be done to make it work right.

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Kim Bartlett
US
Mar 16, 2019 11:38 pm EDT

i have been using game house for along time and just recently it stopped working and it said the website isnt working anymore but u guys took the money from me and i want this to get fixed how do i get ahold of customer service to get help

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Drilakes
US
Jun 28, 2012 4:36 am EDT

They are a rip off, then when you have a problem, it wont get solved.

Beware.

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About GameHouse

GameHouse is a popular online gaming platform that offers a wide range of games for players of all ages and interests. With a user-friendly interface and a vast selection of games, GameHouse has become a go-to destination for gamers around the world.

One of the key features of GameHouse is its extensive library of games. From classic card games like Solitaire and Hearts to popular puzzle games like Mahjong and Bejeweled, there is something for everyone on this platform. In addition, GameHouse regularly adds new games to its collection, ensuring that players always have something fresh and exciting to play.

Another great aspect of GameHouse is its accessibility. The platform is available on both desktop and mobile devices, making it easy for players to enjoy their favorite games on the go. Additionally, GameHouse offers a variety of payment options, including a subscription service that gives players access to unlimited games for a low monthly fee.

One of the things that sets GameHouse apart from other gaming platforms is its commitment to customer satisfaction. The company offers excellent customer support, with a team of knowledgeable representatives available to assist players with any questions or issues they may have. Additionally, GameHouse has a strong community of players who share tips, strategies, and support with one another.

Overall, GameHouse is a fantastic platform for anyone who loves to play games. With its extensive library, accessibility, and commitment to customer satisfaction, it's no wonder that GameHouse has become such a popular destination for gamers around the world.
How to file a complaint about GameHouse?

### How to File a Complaint Against GameHouse on ComplaintsBoard.com

1. Log in or Create an Account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one on the website.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with GameHouse in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with GameHouse.
- Mention key areas such as transactions, nature of the issue, steps taken to resolve the problem, personal impact, and the company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
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9. Post-Submission Actions:
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Ensure you follow each step carefully to effectively file your complaint against GameHouse on ComplaintsBoard.com.

Overview of GameHouse complaint handling

GameHouse reviews first appeared on Complaints Board on Jan 31, 2011. The latest review Mixed Experiences with GameHouse was posted on Mar 29, 2024. GameHouse has an average consumer rating of 1 stars from 38 reviews. GameHouse has resolved 0 complaints.
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  1. GameHouse Contacts

  2. GameHouse phone numbers
    +1 (206) 674-2700
    +1 (206) 674-2700
    Click up if you have successfully reached GameHouse by calling +1 (206) 674-2700 phone number 9 9 users reported that they have successfully reached GameHouse by calling +1 (206) 674-2700 phone number Click down if you have unsuccessfully reached GameHouse by calling +1 (206) 674-2700 phone number 10 10 users reported that they have UNsuccessfully reached GameHouse by calling +1 (206) 674-2700 phone number
  3. GameHouse emails
  4. GameHouse address
    1501 1st Avenue S. Suite 600, Seattle, Washington, 98134, United States
  5. GameHouse social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
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