Riot Games
Reviews and Complaints

Really poor matchmaking system. Hope it stays the same so we can all play something better.

THIS COMPANY IS TRASH LOL CAMILLE DOESN'T HAVE A CHANCE ALWAYS ALWAYS ALWAYS GIVING PUSY LICKERS ALLIES ANND ALWAYS ALWAYS GIVING *** SUCKER ENEMIES AND OTHER GAMES ARE TRASH AND NOT GOOD

The company is trying to pawn off someone else's debt onto me because the things that were forcefully given to me couldn't be declined, then said person charged back their credit card banning my account which I had over $180 dollars invested into. They gave me canned responses when I begged for help and treated me like a criminal.

Riot support was absolutely useless in helping me resolve an issue of changing the email my account is linked to. They asked me dozens of asinine questions to verify my account when I gave them actual proof of identification they said it wasn't enough. I've never felt so hopeless dealing with support staff that never actually tried to help.

Played the game for roughly 6 and 3 quarter years and now the game is completely unplayable as well as the support being absolutely no help other than a response pertaining to a different type of issue in which I never had, Spent roughly 2 grand or so on the game over the years. Full reddit thread here - https://www.reddit.com/r/leagueoflegends/comments/j47pll/can_i_get_some_actual_help/ Tech Support completely ignored the problem and never responded again.

I've invested about 9 years of my life and over 1K into their products. The fact that they don't cater to seasoned players and don't punish people for trolling or otherwise make the experience unpleasant is very irritating. I understand that making money and marketing is their thing, but consider people that actually care.

Matchmaking on Ranked is like a joke, it's become a stereotype that the community is toxic, when really it is the company not choosing to be strict about their policies or practices particularly when it comes to ranked play.

You don't see toxic behavior being tolerated in NBA/NFL etc. environments, and when you do they definitely get punished, or at least have to pay a fine. With every game I play I find myself more angry at the company, for releasing a product that I enjoy and yet they don't do anything in regards to people making the experience bad. Until they fix the situation of Ranked play, I won't take them seriously as "eSports" or competitive and will continue to push for them to lose revenue among other repercussions for not being more strict when it comes to competitive play.

the game it self is deacent but the company is terrible. They cheat and trick people and when you complain they hide behind policies they have , and that they cant share information etc..
I have had an account in over 7 years and i got banned by telling other players in game that a player called me *** in champion select chat. They told me i got Perma banned because i used the word '***' , So what? Well i cant say that he called me black ,because he called me ***!
I have paid tons of money over those years and for some reasons they dont refund it when you get banned. I have never been banned so this was new to me. I filled a ticket about it and they say that they have investigated it and it was a legit ban. They added further tickets in this matter will be ignored because they say it is solved. The funny part is that the player that called me '***' is still playing the game while i have a suspended one.
Worst company and worst support i have ever seen. I have never been treated this bad by no company ever. And it seems you can't do much about this because they just ignore you.
They don't want to admit they are wrong and im right, so they say the decision is final no matter what. Even if they are wrong the decision is final they say. I think They are imcompetent idiots making money off people who enjoy online gaming and hide behind tons of lawyers and policies that is protecting this terrible company. Well they have the cash to do what the *** they want to people , any sugestions what you can do about it ? I have stopped supporting this company and playing this game, nothing more i can do.

I played LoL for years come back after a hiatus to find out my LoL account doesn't exist its all RIOT accounts now.
So I try and recover my account but the normal support options send me in an infinite loop to nowhere with no solution further than pressing the "forgot your password" button.

So I open a ticket with RIOT support explaining my issue. They ask me a BUNCH of questions, Summoner name, City and state where account was created, What was the first 3150/4800/6300/7800 BE/IP champion that I bought, what was the first Skin I bought? A lof of stuff to remember from a 6-8 year gap. I do my best to answer their questions but honestly who can remember all that. After talking with support for a week and getting passed *** to literally 4 different *** reps (I cant stress this enough they literally would email me each day from a different person "oh hey its *** McCheese taking over now!") they keep asking me the same questions repeatedly:
- The birthdate you used when you signed up for the account:
- First 3150/4800/6300/7800 BE/IP champion
- First skin purchase:
- Any previous summoner names for this account?
- Do you have any alternative accounts? If so, please provide the username and summoner name:
- City and Country where you created this account:
- Name of champion or skin you refunded:
- Gifts you've receive/sent from/to whom:

I had already explained multiple times this was years ago, and my memory on these questions was anything but clear, but they continues to press these questions saying If I was unable to answer them accurately to the information they found they would have to close my ticket. I have begged them for about 2 emails now to let me verify my Identity from the purchasing information on the account so this can be over with but they Ignore my request every time.

So this much is clear, They found my old account from the information I provided them, but because I was unable to answer their specific questions with accuracy BECAUSE THESE THINGS HAPPENED YEARS AGO they will not help me recover my old account. I have again pleaded with them to let me verify my identity through Driver licenses, Birth certificates, debit card information but it seems to be ignored every time, they don't even acknowledge that I am saying I can prove my identity they just keep repeating their questions.

I am extremely disappointed with RIOT games ***, not only are their account recover methods archaic, quite frankly I would imagine these to be wildly inaccurate for people like myself who want to play all the characters, and spend a decent amount of money in their game.

So now the hundreds of possibly thousands of dollars I gave to RIOT will go down the drain, because of their unwillingness to help resolve the issue. They probably would prefer if I just made a new account and paid more money for more skins, but I wont be doing that. I will be boycotting their company and spreading this information around for others to be weary of the lack of technological practicality in the year 2020. PATHETIC

I was playing valorant and my ping spiked up to 1500 and I was able to use infinite updrafts and I also wasn't able to use my Jett smoke or my dash and when I went into menu it said that I can report the issue to riot so I did and they locked my account for a whole week and thats my whole spring break please unblock my account: This is my ip 156.146.36.105 •

I was trying to log in to play valorant and then it kept saying servers down and i kept trying to play but then when i tried to log in from my browser it said i was blocked. this is the Cloudflare ray ID 8657dca82c3b436d

Hi I am requesting under UK law where I reside and play from your complaints procedure which I have still not been given depsite requesting this multiple times

the complaint is escalting each time I try and reach out - Riot have shut me down on multiple platforms when I have tried to raise this - intially started from a unjustified ban after my first 5v5 non ranked game - I was rubbish thats all I did wrong - but how can I be good without playing and learning - but I got banned? anyway the point is now your lack of engagement and I need and am requesting the complaints prcedure so I can log a formal complaint - I wont go away - I will keep on this until it get resolved.

I submitted a ticket for a refund as their site was not working. Riot support is not helping with the situation I submitted a ticket around June 3rd asking for a refund for my in game skins for their game Valorant, as their policy states that refunds are allowed. I tried using their site, but it was buggy and did not work. When I submitted the ticket, I was greeted with a support bot called Blitzcrank Bot that did not provide any useful information, this infuriated me as I waited half a day only for a bot to respond to my ticket and not help me resolve the situation at all. If Riot games wishes to have a support bot it should respond instantly. I waited until the next day and a support staff responded to my ticket, but was extremely vague in his/her answer and directed me to use their refund site, when I explicitly stated that their site was not working and was seeking clarification. There is also no way to email Riot, meaning that that you have to submit a ticket and wait 12 hours for staff to respond to you, not only that, they only send 1 message which makes explaining your problem extremely tedious. If Riot made you wait half a day but let you have access to live chat that would resolve this problem much quicker

I am a former student in Turkey (College Student) , I was studying abroad. And I have created this account back in 2019 , approx. I have spent so much money on this account you'd not imagine how much money. now i have graduated from Turkey with my diploma , coming back home. I made few purchases found out that there is a extra charges..(Credit Card), After investigating I found out that i'm being charged because this payment was being transmitted as international payment which do have fees. I opened a ticket with the suppor team to change the region of the account (Like any human would do) , They instantly locked my account. for security purposes. and then I was given a form to fill with punch of weird questions. (Creation Date of account) Date of birth , etc So I provided them with what I know.. i wasn't expceting this at all. Yet they denied the first form. and handed me a second form to fill ( which has more depteth) For example What was the first achievement you unlocked in game? in (2020). Which is rediclouse and stupid.. I answered all of the questions (as i dont know this is stupid who would remember these kind of stuff).. And They told for security reasons and for my both unaccepted forms they will remain locking my account...

I can't believe Riot treats customers of such amount of time this way. Bans without prior warning don't help with your community. I've been a player who's invested a tremendous amount of money into the game and have been permanently banned, wrongfully, without any prior advice. So after playing and buying into LoL for around 3 months, i wake up this morning to get on and I am permanently banned. They send a chat long and say I'm part of a *** of people who get their account permanently banned . As I'm reading this chat log, not only was it not ban- worthy, and that riots system must automatically take action on certain accounts first , I'm horrified that so much of a customer's money , time , and stress could be invested and taken away. Before reading the chat log another text box popped up saying a punishment has been issued to the user i reported, if that was the case why am i banned as well ? Welp, if no one can help me out , or un-ban my account, I'm headed to the complaintsboard.com . I can't believe Riot treats customers of such amount of time this way. Bans don't help with your community if anything most people I've come across, become more upset, make a new account and continue the behavior but are even more passionate since they lost money,time, and an account.

I am disabled and was given a HWID ban on my computer that is custom made for my disabilities for something I didn't do. I have several disabilities and had to have a custom laptop made for me. While I was having some medical issues for a week and a half, someone borrowed my computer, hacked my *** account, installed cheating software and Riot Games put a hardware ban on my computer so that when I was feeling better and tried to play the game I was notified that there is a permanent hardware ban on it and I would never be able to play on my custom made computer for my disabilities ever again. I have started 5 different support tickets explaining in great detail what happened and that I have completely wiped my harddrives and took my computer back to the factory settings so that there is no way the cheating software (which was installed by someone else) could even remotely be on my computer. I also went into great detail about my disabilities and how that I have to use a special custom made computer and they are still keeping the hardware ban on my computer. Now I am finally feeling better medically, I am even unable to create a new account so that I can play a game that I like. In the meantime, there are many, many cheaters playing the game that are making it obvious that they are cheating and Riot Games is not doing anything to them. It is making it miserable for anyone to play the game anymore.

I recently purchased a product from Riot Games for an online game called League of Legends, but what I ended up getting does not match the description I purchased an in-game product from Riot Games on August 9. When I purchased the item, I carefully reviewed the description of the product and made the purchase. However, what I received did not match the description and I asked for a refund. They answered me as they do agree the description does not match, but cannot refund the money. I spent *** CAD willingly on Sunday for the product I wanted, and I had miscellaneous in-game cash left that was worth roughly around 8 CAD. The representative told me that there is nothing they could do, but I fully disagreed for having to pay for a product that was not described in the system. When I pointed it out, they said they list such description in their "articles", but that does not mean a false description is justifiable. The item I purchased is "Nixie Egg + Icon", and it guarantees Nixie to be drawn from an egg. However, when I opened the item, it gave me Nixie which I already owned and gave me a random egg that had a different product called ***. I would normally not file a Complaintsboard.com claim for 8 CAD; however, I really would not like Riot Games to get around their false advertisement. I would like them to refund my in-game cash, and would also like to properly advertise what they are selling. My in-game nickname is 'Tofu Miso', and my Riot ticket request number was XXXXXXXX.

The problem is that long time ago somebody from my town steal my account to play, that guy did someting whit my account and get baned I just whant my account back, is not fare that I have to pay for somting that someone else did, I spend more than 2000 hours and like *** durring the years on the account, they said that it was my fault that someone steal my accont and did iligal stuff, I dont have idea what I supposedly did or say, somebody died ir someting because of that, I have no idea why they treat me with so much abuse and discrimination, I just whant my account back, I did a new account where I never have problems, back in the days if someone was saying inappropriate things they just restrict the option to send messages to other players not the account, they say that is no record of my account beeng hacked, now I am a software ingenier and i know that are 1000 ways to steal peoples infomation whit out geting detected fot the froud departmet it happens whit bancs, back in the days was like 15 years old and play the game in a cyber cafe whit 100 other kids and how knows how, now I am worry that guy did some internacional crime or something like that dont think so because havent get demand or somting like that, and the last thing is that when that happen to my account I was not a active player and that kid know about that and takes adaneg of it, please need help to get my account back or at lest know what was that big of a problem for them to take that such a radical decision

RiotGames owns a gaming studio. This complaint relates to a game managed by the studio called "Skyblock." It is marketed to children and features in-game purchases. My 10 (now 11) year old son spent all his money (I have the receipts) on these in-game purchases. While playing the game, my son was tricked by other players into joining their "co-op," and they proceeded to steal the items he purchased, leaving him with nothing. I contacted the studio about this (Ticket #XXXXXX), assuming they would at least restore the items my son lost (or return his money). Instead they told him to be more careful in the future. As they market their game to children, I believe they have an obligation to either make the game less prone to such scams, or better mechanisms to handle scams (keeping logs on what occurred, restoring items stolen from players + disciplining scammers). I am specifically asking them to at least provide him with the equivalent value in credits/coins in their game so he can "purchase" the items lost from their game. If this is not possible, I would like a refund of the money spent in cash. I would very much appreciate your investigating this and/or referring me to others who can help. I am sure my son is not alone and that younger children (and their parents) are also being scammed. Thank you! The transactions tied to the money spent on in-game purchases are attached ("transactions.png")

Riot Games support, specifically their Player Behavior Department, refuses to answer my questions directly and has outright dodged my questions. I was given a permanent ban on my account on January 10th. I have, unsuccessfully, attempted to speak with the Riot Games player behavior department throughout several tickets. They ask at the end of nearly every response if there is anything else I have questions about, but when I ask questions they dodge them. They give vague answers and responses that neither answer my question nor even really pertain to them. I have spent 910$ on this account, which can be easily looked up on their website if I log in to my account. I cannot, however, access or use any of the content I spent my money on because of the permanent ban on my account. In several messages their support staff say that what I did and said on it's own it doesn't deserve a permanent ban, but because of previous behavior issues they cannot ignore the ban would stay. When pressed about how that makes sense or why that is a reasonable when I have spent a lot of money and time in this account, I get the previously mentioned question dodging from them. I have played this game for 8 or 9 years, and only recently (the last year) have I had issues with their player behavior department. I have not been given fair treatment, and have been disregarded as a customer. I have asked multiple times for alternative outcomes rather than the permanent ban, and even made suggestions, none of which were considered or given a thought. The entire experience has left me feeling less than human, and I am beyond disappointed.

I have been buying items and point for this online game for years, since 2010. Over the years, I have spent a substantial amount of money purchasing in game content. I do not play as often as I used to now in the 2020's for example, but I do play once in awhile. Long story short, logged in and everything I have purchased over the year has been removed or is completely gone. I want to know where my thousands of dollars worth of items have gone, because unless I abandon the game and or disable my account, they should be there and available for me to play and use. I have opened up a case and I feel like I have been givin the run around, asking me questions to explain first purchase made, first win, etc.. just very random questions that can date back as far as 2010. After getting past those ridiculous questions, they have finally explained that they found my account and were wanting to reset my password. I have never had problems logging into my account, the problem is everything is gone, I have mentioned this several times and they insist that everything is fine and have attempted to have me reset my password. I want either everything returned to my account, or my money back from everything spend since 2010, they should not be allowed to do this to me or anyone for that matter. Absolutely not okay to take something someone has accumlated over the years and deny them access to it or deny responsibiltiy for deleting it if that is the case. I have access, that is not the issue, everything is gone, I have said this over and over.. please help. my account email address is attached,*** both accounts I have access to and I am repeating again, that is not the problem, problem is everything is gone.

I was a League of Legends player, is still my favorite game. However, on 7/20 Riot decided to permanently suspend my account as well as my partners. (We both play on the same computer) When I emailed them they said that the reason why they did that was because they found that we were both "using 3rd party programs to cheat". I was shocked and confused at the allegations because I have never cheated in a game using scripts of any kind. (I am not tech savvy & League is my favorite game and I would never do anything to jeopardize playing it.) We both went through the computer to see what programs we had recently installed to see what could possibly be triggering a "prohibited 3rd party program" on their end. Well upon further investigating on our end, we had downloaded a sound equalizer (to adjust the sound of music). After we deleted that program we played for an entire month on another account and it has not been banned. So we both assume that the music equalizer was triggering on their end. We tried explaining it to the company, we even sent them what equalizer it was that triggered their systems and they REFUSE to give us our accounts back even though we were NOT cheating in any way shape or form. Even explained to them that I was not cheating because I have been playing for about 5 years and have only had 1 account and been stuck in the same Elo for years. I am extremely upset, I have reached out to them through Twitter, Instagram, to their support team and nothing. I find it so hard to believe that such a large company has such BAD customer service, to it's loyal fanbase. I spent hundreds of dollars on their game, supported them for years and they don't even have the decency to look into the matter nor consider that it was a mistake on their end. I want my account back. I know for a fact I did not cheat or do anything to alter anything in game. I find this all EXTREMELY frustrating to say the least.

I asked help from the Riot Games Support Team on the 18th of May for a potential hack, then soon after on 20th receive a email that I have been banned My situation began on the 4/18, I received a notice that my behavior was unsportsmanlike and that I lost my Honor levels. ( Levels given when you are recommended by players after a game). They showed me the transcript of a game ( image 1). I sent an email back telling them that maybe this was an old game, perhaps my boyfriend was playing the game. I expected a response from Support, but nothing ever came. On the 20th after not playing for two days, I am playing Civilization 6 and on Discord a friend tells me that I am playing League of Legends, which I am not. I ask him for how long, his answer is about 40 minutes. At that moment I knew I had been hacked and that my boyfriend could not be the one playing on my account because a few minutes befores my discussion with my friend I was eating Supper with my Boyfriend. So I did what everybody would do, I went on the website, changed my information ( password and email ) and also my in game ID. Then on the 21th I received an email that I was permanently banned from playing because I used 3rd party software. I produced a ticket in order to get the situation explained an resolve. To tell the company what really happened. I received nothing for 5 days. I sent in my email, all the information they could ask to determine if I was the person playing. When I finally got an answer, they told me that it was my responsibility to make sure my account was safe and to make sure nobody else plays on it. To recapitulate briefly, I inquired about a wrongful measure taken against me, then I got wrongfully banned and again tried to get to the bottom of the situation by asking what happened and collaborating with their Support Team. But still they treated the issue like it was my fault by not protecting my account while they did nothing in order to help me.

I was banned on their services after my account was hacked. (originally banned for "compromised account") I made several tickets to which they never responded minus a week wait before getting a generic pw reset email (one of those auto reply emails, not a real person) Ban remained even after resetting password. I made tickets to complain about the ***, all instantly closed and told to go to original ticket I made when my account was hacked... still no reply. After 2 weeks and threatening legal action, I got a reply and was told I'm permanently banned for third party software and ticket closed. NO EXLANATION OF ANYTHING. So this complaint is against their ***. How they treat everyone as guilty even when there is proof in their files PLUS I was hacked live on stream and provided video proof to show my innocence. As well as a complaint against their protection of sexual harassment as I am bi-sexual and I get perma banned for getting hacked mean while some one attacks me in game chat *** and get's no punishment. I want to go to court since I have suffered major losses as a streamer (18 concurrent viewer average down to 0.7 average with originally 27 monthly subs down to only 6, possibly less when the new month starts) as well as my mental health being diminished as I have ptsd and gaming/streaming is how I cope and that was crushed when getting banned live and them not fixing it. The amount of hate I have received from people who don't believe my side has been larger then I expected. At the same time, I live off disability income and *** revenue, where as riot is a *** company with proper lawyers. I'd only be humiliated more. This *** has the video link and time stamps for the events of the live ban. This includes me trying to make a ticket well still live and finding out the account email was changed and my account was stoling.

This is a complaint about the Company's policy as a whole. I have been playing League of Legends consistently since around the Summer of 2021. Since then, I have spent hundreds of dollars on in game cosmetics, currency, gifts, and the like. I was recently permanently banned for inappropriate in-game chat behavior. That really is not my issue, because this was justified. My issue is with the fact that I was GAME banned for a CHAT infraction. I can no longer play league of legends on an account where I have spent almost *** dollars on different cosmetics. Riot now urges me to "Make a new account and disable chat" but refuses to answer my question as to what I should do with my lost money on cosmetic items. I have given them my support through in game purchases because I enjoy the game very much but have been taken advantage of because the game itself is built to be frustrating. I am not contesting a punishment for my actions; I am contesting the SPECIFIC punishment I have gotten. Because I am such a recent player who has been banned, I request either A. a Refund of all transactions on the account for the past 12 months or B. an *** on the account, followed by a PERMANENT Chat restriction. This will allow me to use the skins and still spend money on the game, which clearly they want from me by making more accounts to buy things on, but I will just spend my money collecting my items on one consecutive account altogether instead of spreading all my money out on different accounts with no way to combine collectively. I am collecting cosmetics and this is a gigantic hitch in the process. I am a definite valued customer as I spent significantly more than the average consumer on League of Legends. In the support tickets, my responses were replied to in hours. After I dropped the "What do I do now with my skins?" I have gotten no reply in over a day. This punishment system needs a huge structure shift, and I by all means am offering to be a part of it for NO COST TO RIOT.

I haven't been an active player since 2014, due to not having a workable gaming pc that can run League. There were a few days in 2016 when I did get to play using a relative's pc.I have recently found out that my account has been permanently banned since then.I have not played or logged on yet somehow I am banned.I contacted support about the issue but would not reverse my ban.I told them my account was hacked and banned for "negative chat behavior" but they insist that I was the one that "made the mistake".I have been a player since the Beta of the game in 2009 and even still have the "invitational" email for the beta.I have every League email that was ever sent to me, yet I have no emails that brought up the ban issue. If I have not been playing,then how is it that I got banned and if i got banned,why did i get no notification of it?If i had,i would have taken actions to prevent the banning.I asked the support representative, ***, for proof of their investigation into my case.They replied back that the proof can not be show because "the ban is so old".If the ban is so old and proof can not be shown,how am I to believe that there was an actual investigation into my issue?Old chat logs would show that I rarely used the game chat before 2014 and an IP log would more than likely show that account was hacked from another location.The support representative would just say that the ban was justified and that their investigation would show it.If the investigation shows that I am at fault,please present the proof of my fault. If the proof is too old to show as evidence,then it is too old to use against me.Without proof, the claim that I am the one at fault is baseless and an insult to my character.Over the course of my League gaming,I have purchased *** of RP.I even purchased some RP in 2016 for the few days that i played.I love this game but I don't love being taken advantage of. I want a refund for all my money spent on LoL or a repeal of my ban.

My game account is lockedThe reason is that a couple of people gave me gifts from the game, I don't even know these people. I really need help july 15 my game account is locked ,They said they suspected my account of fraud, so they locked my account and said they wanted to check if there was anything wrong with my accountAugust 18 Because the people who give the gift, they don't use their own money, they use other people's money to give me the gift, So they told me that if those who gave me gifts don't pay back the money, then my account will be permanently locked. The accounts of those who gave me gifts can buy 2 accounts for $10 And I don't know those people I don't think those people will pay back the money, so I told the game customer service, I don't think they will pay back the money,I don't want to pay for it either, but my account costs me too much money. I can pay it back myself for this account. Then customer service told me no. Only those who gave me gifts can repay the money. I also talked to customer service, and I added them because I had a group of a few hundred people. Then they will send their OWN ID add someone else friend ah play together. There were a few people in that group like me who had been "friended" and given gifts because after the account had been locked, The group disbanded. I can't find them, or I'll either tell them to pay for themselves, or I'll pay for them. What I am most angry about is that I have played this game for 8 years and spent at least $***. But the first time the account was locked, the reason was that someone else violated the rules. So I have to be locked.And also told me that if they do not pay, I will be responsible for their actions. My account will be permanently locked From August 19 last week, their customer service ignored me. From that day on, the messages I sent to the customer service never returned. I would return messages before, but from then on, I sent the messages in the past. They just responded and resolved without replying after reading them. First of all, my account did not violate the rules, they had no reason to lock my account, and I didn't know the people who gave me gifts. Maybe they know that this will cause my account to be locked, deliberately is also possible, I have told the customer service that I don't know them, and those people give me a gift of only a few hundred dollars, but my own account is only a few thousand dollars. I don't have to risk being locked out of my account. For this kind of thing, I told the customer service that I was innocent. If you have to say that I have a relationship with those people, please show evidence, but they will not give evidence and will not reply to me. I have played games for 8 years and have accompanied me for 8 years. They don't even want to help me This is the first time I feel so weak, and in the face of such a big company, I have no way, they want to do what they want to do with you what to do with you, if they want to punish you, even if they have no evidence, even if they don't know the truth, but as long as they think you are wrong, you have the wrong