Garage Giant
reviews and complaints

Garage Giant - A Company That Truly Puts Their Customers First!

If you're in the market for the best quality garage products, look no further than Garage Giant! Their excellent customer service is unparalleled, and they go above and beyond to make their customers feel valued and appreciated.

One customer, Steve, recently had an amazing experience with this company, sharing that he was blown away by how responsive and personal the interaction was with Garage Giant. He had some questions regarding shipping, and reached out to their generic company email before retiring for the night, not expecting a response until the next day. But to his surprise, Steve woke up to find an answer waiting in his inbox - delivered diligently overnight by an attentive Garage Giant customer service representative. He was impressed!

The next day, Steve had a few more questions, and decided to click on the chat button for more information. To his amazement, he was greeted by the same representative who had emailed him the night before - he was impressed that they remembered him and his concerns! The representative handled the interaction with great care and concern for Steve, going the extra mile to address all of his queries while making the exchange engaging and fun.

What Steve appreciated most was the representative's honesty and straight-forwardness. There was a sense of genuine care, rather than just trying to make a sale. Steve explained that he chose Garage Giant not because they were the cheapest, but because of their five-star customer service. You too can expect the same level of excellence in service and the highest-quality garage products when you engage with Garage Giant.

In conclusion, if you're looking to create the perfect garage storage solution, Garage Giant is unmistakably the site for you. With amazing customer service that leaves you pleasantly satisfied combined with the best quality products available on the market, the decision to choose Garage Giant for all your garage needs is a no-brainer!

My experience with Garage Giant was a bit of a mixed bag. I purchased their 75 mil vinyl "parking pad," but encountered some difficulties during installation. Although the product looked great and seemed very resilient, the vinyl wouldn't "relax" and lay down flat as it should have.

After reaching out to Garage Giant for assistance, I received a response stating that the vinyl pad needed to be glued to the floor with acrylic adhesive and then rolled out. Unfortunately, due to the cold climate in Michigan where I live, it wasn't until the summer months when the temperature of the garage floor cement was warm enough to allow for proper adhesive installation (50 degrees or above). Therefore, I was forced to wait until summer to have the pad professionally installed.

Overall, I would caution those living in colder climates to consider the timing of installation before purchasing the 75 mil vinyl parking pad from Garage Giant. While the product may work well in warmer climates, it posed some challenges in colder areas. On a positive note, Garage Giant was responsive to my inquiries and provided helpful information on how to properly install the product.

My experience with Garage Giant has been absolutely delightful. Initially, I was a little apprehensive about purchasing from a website that I had never heard of before. However, after reading rave reviews about their impressive range of garage cabinets, I decided to give them a try. I am so glad that I did!

The first time I ordered from Garage Giant, I was faced with a delay in shipping due to backorders with NewAge. But what I really appreciated was how the team at Garage Giant kept me in the loop with regular email updates regarding my order. They were proactive in informing me about the delay and setting reasonable expectations for the delivery timeline. This level of customer service really impressed me.

If you're considering ordering NewAge cabinets from Garage Giant, I would suggest that you order an accessory kit along with it. It's important to note that the kit doesn't come with any hooks or accessories, and ordering it separately could result in a $75 processing fee. However, I do highly recommend shopping at Garage Giant. Their prices are very competitive, and their customer service is simply unmatched.

Overall, I am thoroughly impressed with my experience at Garage Giant. They have earned a customer for life!

Recently, I had quite an unpleasant experience with Garage Giant, an online store that specializes in garage cabinets and accessories. I decided to invest over $3,000.00 in a full Ulti-Mate garage cabinet set from Garage Giant, which I purchased several weeks ago. However, even after a few weeks since my order, I'm still waiting for my cabinets to arrive.

My experience with Garage Giant has been nothing but disappointing, as I have learned that the company only receives orders from customers and then purchases the cabinets from another vendor for a cheaper price. In my case, I had to wait for the other vendor, which was not as reliable as Garage Giant, to ship the cabinets. Moreover, I was shocked to discover that the shipping method that Garage Giant had selected for my order was the cheapest that FedEx offered. This meant that I might not receive my cabinets as scheduled, and it could take weeks or even months before the shipment arrives at my destination.

Therefore, based on my experience with Garage Giant, I can conclude that the company is not dependable, and they may not fulfill their promises to customers. At this point, I am uncertain whether I will ever receive the cabinets I ordered or get a refund. It seems that I have been left in a position of being taken advantage as a customer, and I am now discovering the hard way that not every online store can be trusted. I would caution anyone considering using Garage Giant to think twice before making an investment.

When I recently purchased from Garage Giant, I was met with some challenges in terms of communication and delivery. While their product offerings were impressive, I did have to reach out to the company on numerous occasions in the hopes of receiving a shipping date or tracking number. Unfortunately, all I was told was that I would be notified when my order was shipped. I patiently waited for four weeks and finally received word that my order had been sent out.

I quickly made arrangements for the shipping appointment, but was disappointed to find out on the morning of the schedule appointment that my order had not made it onto the truck. After some further communication with the shipping company, they were able to make arrangements for the next morning and the delivery was eventually fulfilled.

When it comes to the product itself, I was pleased with what I received, albeit with a misunderstanding. I had assumed that the product would come mostly assembled, but instead it arrived knockdown in boxes that required a similar assembly process to that of Ikea furniture.

Overall, while I am happy with the product I received from Garage Giant, there are some clear areas for improvement when it comes to communication and delivery. With some work in this area, I believe the company has the potential to improve and become a more reliable option for online shoppers.

When I wanted to purchase a large item from Garage Giant (garagegiantusa.com), I was disappointed to have received no communication via email or telephone regarding shipping updates, only an order confirmation. It was left up to me to get in touch with the company after almost half a dozen phone and email attempts to inquire about the shipping delay. It wasn't until I threatened to reverse the charges on my credit card that the issue was discovered - the shipper had been trying to contact me at the wrong cell phone number. This caused some concern as the shipping agent on the phone said she would check to see if I had "accumulated any storage fees" during the four-week delay (though Garage Giant had shipped it out within three days of my order and all information provided to them was accurate). This lack of customer service on the shipper's part was unacceptable.

Luckily, the situation was eventually resolved and the cabinet was delivered within a week of the shipping agent being made aware of their error. On the plus side, the item was intact and had been packaged well. However, it did appear as though it had been left outside for the four weeks of delay as it arrived extremely filthy.

Despite these issues, I must say that overall, I am still happy to have made my purchase with Garage Giant. It was just a shame that the shipping process was marred by such poor communication and customer service from the shipper.

On May 12th, I decided to make a purchase from Garage Giant's website, garagegiantusa.com. However, I had some questions about the bamboo NewAge cabinet set that I was interested in buying, namely about the difference between v1 and v2 and also about adding an LED light system. Unfortunately, I could not find a way to directly contact customer service as all I heard was a voice recording instructing me to leave a message. It was a frustrating experience, to say the least.

Yet, my experience doesn't end there. I am happy to say that my review of Garage Giant has since been updated. The next morning, on May 13th, I received a call from customer service who apologized for not being available when I initially attempted to contact them. It turns out that there was an error on the website concerning the worktop that I had selected; there aren't any versions of it labeled v1 and v2. Rest assured, NewAge has been notified of the mistake and are working to correct it.

Furthermore, I am pleased to report that every additional inquiry I made to the support team was promptly and efficiently answered. I can't say enough about how grateful I am that they went out of their way to rectify the earlier confusion and quickly address my other questions.

With all that said and done, I have yet to actually receive the product due to a 3-4 week delivery window. While I can't comment on the product itself, I do give Garage Giant a high delivery time and products/services rating for their exceptional customer service. They truly exceeded my expectations and I now feel confident in my purchase decision. Thank you very much for a job well done!

I recently had the pleasure of ordering from Garage Giant, and I have to say that they exceeded my expectations in every way imaginable. From start to finish, Garage Giant was there to assist me throughout the entire process. While I did experience some delays and hiccups due to the Covid-19 pandemic, Garage Giant remained supportive and understanding throughout. They were always available to answer any questions or concerns I had, which really put my mind at ease during a time of uncertainty.

One of the main challenges I faced while ordering was with the delivery process. Unfortunately, the shipping company used by Garage Giant, Roadrunner Freight, caused some damage during delivery which was frustrating. However, Garage Giant never wavered in their commitment to making things right. They handled everything with the utmost professionalism, and advocated for me with the manufacturer, New Age, in order to get the replacement parts I needed. It was truly remarkable to experience such exceptional customer service from an online retailer!

Despite the setbacks and delays, I have to say that my purchase from Garage Giant was completely worth it. The New Age Pro Series product I received is incredibly strong, sturdy, and well-built. I believe the weight of the item contributed to some of the shipping difficulties, but that was no fault of Garage Giant or New Age. Instead, these were simply obstacles that needed to be managed by Roadrunner Freight. Through it all, Garage Giant remained supportive every step of the way.

Overall, I would highly recommend Garage Giant to anyone looking to purchase garage-related items. Their personal touch and top-notch customer service really set them apart from other online retailers that I have used in the past. While it did take some patience on my part, the end result was well worth the wait. I look forward to working with Garage Giant in the future!

with their customer service. Although there was a delay in shipping due to the pandemic, they were transparent about it at the time of purchase, and as a reasonable person, I understood the situation and went ahead with my purchase. They were very responsive and helpful in updating me on the status of my order whenever I called them.

When I finally received my purchase, it was worth the wait. The item was packed well and as described on their website. I was delighted with my purchase and can confidently say that I will purchase from them again. The assembly process was straightforward, and everything was clearly labeled, making it easy for me to put it all together.

I appreciate how the company kept me informed throughout the shipping process, and how well the items were packed. One of the things I look for in a company is great customer service, and Garage Giant definitely delivered. Even in the midst of the pandemic, they managed to provide quality products and exceptional service to their customers. All in all, I would give Garage Giant a thumbs up!

I recently placed an order for NewAge Pro garage cabinets with Garage Giant (garagegiantusa.com). Although I was excited to receive my new cabinets, I was disappointed to find that my order took over a month to ship as some items were out of stock and the website did not indicate this. However, I received a phone call from a friendly representative a few weeks later, explaining the situation and indicating that part of my order would be shipped first and the remaining items would arrive later. It has now been 10 weeks, and I am still waiting for the rest of my order.

Unfortunately, when my shipment finally arrived, I encountered even more issues. The pallet was delivered to my driveway with two more pallets on top of it, which were completely shrink-wrapped. When I removed the shrink wrap, I heard a loud thud as the worktop fell onto my car, denting the fender. There was no warning label or paperwork indicating that there was a worktop in that position or to take caution. Additionally, the worktop was not strapped like the other boxes were, and there was no paperwork indicating how many boxes were on the pallet.

To add insult to injury, one of my cabinet boxes was in fine condition on the outside, but upon inspection, I discovered that the cabinet doors were crushed in. Another cabinet had hinges that were improperly installed, which I had to fix myself. It has been four weeks of back-and-forth to try to resolve these issues, and I have been told that a new cabinet will be sent, but nothing will be done about my damaged car. Furthermore, Garage Giant has informed me that they can no longer obtain one of the cabinets I ordered, leaving me with an incomplete set.

Overall, my experience with Garage Giant and NewAge has been quite negative, as there seems to be no clear solution or resolution being offered. Had I known of the issues and lack of customer service, I would have purchased my garage cabinets from another company.

As someone who just recently shopped at Garage Giant, let me tell you about my experience. I placed an order for a bamboo NewAge cabinet set and had some questions about the difference between version 1 and version 2, as well as how to add an LED light system. Unfortunately, I found it frustrating that there was no easy way to get in touch with their customer service team. The only option available was to leave a voicemail. This lack of immediate customer support was quite disappointing, and it added some unnecessary hassle and stress to what should have been a relatively simple and straightforward purchase. That being said, I did manage to go ahead with my order, and the cabinet set arrived on time and in good condition. So, while the online store is okay enough with their overall selection and shipping process, I do wish they had better customer service options for those of us who may have questions or concerns.

I recently made a purchase with Garage Giant for a toolbox that was listed as in stock, and I was extremely disappointed to receive an email follow-up indicating that I wouldn't be able to receive the item until some time in February. This notice came as a shock to me, considering the website still states that the product is in stock and ready to ship, with an estimated delivery timeframe of towards the end of December. It's understandable that circumstances can sometimes change, leading to unexpected delays, but I do believe that it would be greatly beneficial for the website to be updated frequently so that customers like myself aren't being misled.

Overall, I found the entire experience to be rather inconvenient and frustrating. As a customer, it's important to be able to trust that the information provided on a website is accurate and up-to-date. When this isn't the case, it can lead to unnecessary confusion and inconvenience. While I cannot speak to the quality of Garage Giant's products or customer service, I would advise that the company review their website update policies to ensure that customers are receiving the most accurate and up-to-date information. On a positive note, I do appreciate the follow-up from their team, albeit it was a frustrating one.

I recently had an experience with Garage Giant and I have mixed feelings. On one hand, I received less than satisfactory advice regarding a tabletop I purchased. This resulted in me having to buy additional pieces from Lowe's to make it work. To make matters worse, when I contacted NewAge for help, they were unable to provide any solutions, indicating they were aware of issues with the product.

On the other hand, I appreciate that Garage Giant has been helpful in resolving product issues and arranging for replacement deliveries. While this is not their direct responsibility, it does show a commitment to customer satisfaction.

Overall, my experience with Garage Giant has been a bit of a mixed bag. While I have had some difficulties, I appreciate the effort they have made to resolve issues and ensure customer satisfaction. Moving forward, I hope to see improvements in the advice and guidance provided to customers, as well as better communication with manufacturers regarding product quality.

My experience with Garage Giant (garagegiantusa.com) was alright, but not great. Although the order confirmation mentioned that I would receive an e-mail once my order was shipped, I didn't receive any such notification. This left me wondering about the status of my order and left me feeling a bit frustrated.

Another issue that I encountered was with the pricing of their tiles. After I made my purchase, I contacted the manufacturer of the tiles that I had ordered and was surprised to learn that I could have gotten them at a significantly lower price. Unfortunately, my order had already been shipped and I was unable to cancel it. This made me feel as though I had been overcharged and could have saved some money had I researched more before purchasing from Garage Giant.

While the shipping was quick and my order arrived the very next day after it was shipped, I was overall disappointed with the experience and might seek out another company for my next order. I hope that Garage Giant will work on improving the accuracy of their notifications and pricing transparency to ensure that customers feel more confident when making purchases through their website.

me in bringing to light my experience with Garage Giant. I am a recent buyer of their new age cabinets, and I must say that I'm quite disappointed with how things turned out.

When I placed my order, I was under the impression that the cabinets would arrive almost 90% assembled; however, that was not the case. Instead, my order arrived completely broken down, and with absolutely no assembly instructions included. This was a frustrating surprise, especially since I was under the impression that 'minimal assembly' was required.

The lack of assembly instructions was especially troubling, as I felt that I was left to completely fend for myself in assembling these cabinets. Given that I do not have any carpentry or assembly skills, the idea of putting together these cabinets was daunting to me. I then had to pay additional money to hire someone to complete the assembly for me, which was an unforeseen expense.

I feel that Garage Giant needs to be more upfront with their customers about the level of assembly required for their products. I understand that some people might be comfortable with assembling their own cabinets, but for those who don't have that ability or skill set, clear instructions should be provided. Any misleading information should be corrected to prevent future frustrations from customers.

Furthermore, I do not believe the shipping package was suitable for the size and weight of the cabinets. It was not properly reinforced, causing the cabinets to move around and knocking into one another, resulting in several dents and scratches during transit.

While returning the cabinets may be an option, it would be challenging to do so given the size and weight of these cabinets. I also believe that this would be an unnecessary complication and extra inconvenience.

In conclusion, I believe that Garage Giant needs to be more transparent about their products' assembly requirements and different shipping options to prevent future frustration from customers. I hope that future purchasers will be informed about the level of effort required for assembly and provided clear instructions for assembly.

My experience with Garage Giant was a sort of mix of emotions. While on one hand, I must applaud myself for not paying closer attention to my purchase since I ended up receiving something that I was not expecting, on the other hand, it felt like a bit of a bummer. I made a purchase for an Ulti-Mate storage system, which came in 11 boxes. The assembly had almost no requirements for tools; just like IKEA, the instructions were in picture form.

But the product itself was strong and durable, which is always a good thing when it comes to storage solutions. The pieces screamed quality and were able to withstand rough handling. While the assembly process was somewhat irksome, the end result was totally worth it.

The staff at Garage Giant were fantastic. They were patient, knowledgeable, and responsive - always just a phone call or email away if I needed help. But despite their excellent customer service, there was still a bit of a delay in receiving the system due to the COVID pandemic. A few weeks' delay, to be exact.

Overall, I'm pleased with my experience with Garage Giant, even though it wasn't perfect. Any time you're dealing with home improvement or renovation projects, there are bound to be a few hiccups. But Garage Giant showed me they're trustworthy and have a strong commitment to customer satisfaction. I'd be happy to do business with them again in the future.

I placed an order with Garage Giant on April 10th, 2021 and received the item on April 20th, 2021. Unfortunately, I was sent the wrong product. I had ordered a 4 gallon pale of adhesive, but received a 1 gallon pale instead. When I contacted their customer service team, they acknowledged the mistake and assured me that the correct item would be back in stock and shipped by April 26th, 2021. However, even though their website stated that the item was in stock, I have still not received any confirmation of shipping as of May 3rd, 2021. As someone who relies on prompt and accurate order fulfillment to run a business, I find this situation to be a waste of valuable time and resources. To anyone considering Garage Giant for their business or personal needs, I strongly recommend looking elsewhere to avoid similar disappointments.

I was recently in search for the perfect garage storage solution and stumbled across Garage Giant's website, garagegiantusa.com. After browsing through their impressive selection of cabinets, I decided to take the plunge and make a purchase. However, my initial excitement turned into anxiousness as I awaited any updates regarding my order.

It has now been a full business day since placing my order and I have yet to receive any communication aside from the initial confirmation email. Although I understand that quality products often come with higher price tags, I can’t help but wish for more transparency and frequent email updates. A way to log in and track the progress of my order would have gone a long way in reassuring me that my purchase was being processed and shipped in a timely manner.

While the website itself offers an impressive catalog of storage options, my purchasing experience leaves me with a slightly underwhelming feeling. As of now, I would rate Garage Giant at 3 stars. However, with better communication and customer service, I have no doubt that I would happily rate them higher. Overall, I would cautiously recommend Garage Giant to anyone searching for garage storage solutions, but be prepared for a lack of communication regarding your purchase.

. Despite the issue with the cabinets, I do love the overall aesthetic of the product. The cabinets are sturdy and give off a professional, high-end look that elevates my garage. The grill cabinet is also a great addition and adds versatility to the set. However, the height discrepancy between the two cabinets is disappointing and has caused some aesthetic issues. After reaching out to customer service, I was disappointed to find that they were not able to offer a solution and simply referred me back to the manufacturer who was even less helpful. It's frustrating to have a product that doesn't meet expectations and to not receive adequate support when trying to resolve an issue. I hope that Garage Giant takes steps to improve their customer service and quality control in the future.

As soon as I decided to upgrade my garage, I knew I needed top-quality garage cabinets to complete the transformation. After much deliberation, I decided to take the plunge and order the ultimate garage cabinets from Garage Giant's website (garagegiantusa.com). Little did I know that this would turn out to be a nightmare experience.

To begin with, Garage Giant took my payment of close to $35 hundred without a hitch. However, it was all downhill from there. I waited and waited for weeks for the delivery of the cabinets, but they never arrived. Finally, I received a call from Garage Giant, informing me that FedEx would not be able to deliver the cabinets. You can imagine my frustration and disappointment when I heard this news. I mean, who doesn't want to receive premium garage cabinets in good time?

To add insult to injury, the one person team (M) that Garage Giant has in place told me that it would take weeks to issue a refund for the money they had been holding for weeks. What a joke! I was appalled by the lack of professionalism and customer care at this point. I knew I had to take matters into my own hands.

After sending M a lengthy email and copying my attorney on it, I was finally able to get my refund the same day. It's ludicrous that it took all that drama and red tape to get a refund for a product I never even received. The entire experience left me feeling drained, angry, and utterly disappointed.

Trust me when I say that you should not order anything from Garage Giant. They tried to shift the blame for the delay and non-delivery of my cabinets onto the manufacturer while my money was snugly wrapped in their pockets. It's plain to see that they are con artists, and I wouldn't recommend them to anyone. Save yourself the trouble and shop elsewhere. You will thank me later.