GDex / GD Express
Reviews and Complaints

I submitted a personal courier which was paid by cash RM15.50 from KL to my mom in SP. Mistakenly thinking that this will be delivered the next day. Shockingly the courier did not even bother to honk to notify that there was a delivery and just left a piece of paper on the gate saying delivery failed.

How are your dispatch personnel trained? Are they pro-active enough to go the extra-mile. The serious lack in the manner you serve your customers is seriously astounding.

The courier contained medication for my elderly mom a recovering stroke patient who was waiting in the living area so she wouldn't miss the delivery.

When my sister contacted your call centre, she was told that she would have to pick the courier up herself.

This is really bad service for something you pay so much for.

Hp : [protected]
Address delivered to : No. 16, Jalan Serindek, Taman Serindek, 08000 Sungai Petani, Kedah, West Malaysia.
Content : Medication
Call for pick up : 07/12/2016 (evening)

History of tracking:
No consignment no date & time status
1 [protected] 10/09/2016 21:12:00 collection
10/09/2016 21:26:32 outbound from hub to damansara perdana branch
13/09/2016 10:25:13 out for delivery from damansara perdana branch
13/09/2016 19:32 sorry card
13/09/2016 20:51 held back in office

1. Where is sorry card? My office have receptionist at the lobby.
2. Time to deliver. Not acceptable (19:32).
3. There is no call from gdex.
4. How bad service are you.
5. Shame on gdex board of director
(I) dato' capt. Ahmad sufian @ qurnain bin abdul rashid
Independent non-executive chairman
(Ii) teong teck lean
Managing director/group chief executive officer
(Iii) liew heng heng
Independent non-executive director,
(Iv) adi arman bin abu osman
Independent non-executive director,
6. How board of director manged this company?
7. Contact center not helpful and failed to cool down angry/frustrated customer

Gdex a lot of complaint on your company. Please improved!

Frustrated customer!

Ive been talking to one of the customer service on the pickup hotline line this morning. If im not mistaken I was talking to an indian lady and im sorry to tell that she is one of the most rude customer service person ever. Not even a thank you at the end of the call and I hope she burns in hell for raising her voice when I asked why did my package still cost the same for 1 kg and 500 g. I didnt know so it was her responsibility to educate me on this parcel shizz. Ive always loved gdex and one the woman I always spoke to was a philiphines or something and she was very nice. To that indian lady, if u dont have the patience to treat ur customers, eff off.